I called the Somerset store about a tractor battery. The fellow that I talked was super knowledgeable about batteries and made some suggestions as to battery group I needed. Went later same day and got the size that was suggested. The guy was spot on, battery works great. I plan on shopping there again.

Batteries Plus was very helpful with a cell phone issue. Entire staff knowledgeable and friendly. Highly recommend.

Been attempting to get a fob I bought through them to work 4 times. It works when I am at the store but not after I leave. Spent nearly $150 and we are on a fixed income and need a second fob for our car. Very frustrated.

Easy online battery lookup and ordering process. Great discounts. Quick and easy pickup.

Great employees had what I wanted thanks great attitude

Never knew there so many different batteries.

Great service, friendly staff

Always has the batteries you need. A very handy store to have in your community.

I took my daughter’s iPhone in to get the battery changed on a Sunday morning on our way to church. The gentleman was wonderful at getting us taken care of. Unfortunately, I had to take the phone back the next morning because the battery wasn’t charging past 15%, however it wasn’t because they gave us a bad battery. The battery was good. Unfortunately, the motherboard was bad. The man worked tirelessly on the iPhone throughout the date to try to repair it, even though it couldn’t be fixed. I have to give this place credit because they actually seemed to care about the issue. On the upside, I managed to find some really awesome light bulbs for my reptile enclosures.

I can surely move these guys up since the last incident everything was made right and have bought another battery for car number 2 and sent several there, nice enough even come jump me after a really cold night and boost the battery all is well thanks guys

I agree with a few other people about appointments or communication. I dont think they have a system to make and keep appointments, its just word of mouth and there memory isnt working. If theyd just make a calendar. I dont think they remember to call when your ordered stuff comes in. I had to be on top of the whole deal from start to finish. Maybe part of the problem, might have been my cell phone. But email and/or text/or leaving a message. They also could work on their first impression with customers by my experience and reading some comments. Like one person said, I felt like I was bothering them each time I called or walked in. I think its from a lack of organization. In the end, I got what I needed. But had to give them a push each time.

I did enjoy my visit to your store in Somerset, KY. I have learned from experience not to rely on battery application information or price from the website. Dealing directly with the brick and mortar is the way to go. Frankly the website information is incorrect on both counts. The staff made pertinent recommendations and I am totally happy with my purchase. They get a 10.

Great place for any battery or bulb. Most anything you need

Had exactly what I needed and even though it was a very small cost, I was treated just as well as if I was making a large purchase. It was delivered to me at my car and the clerk had his mask on which pleased me.

Fast courteous service. Everything as ordered.

The place to find odd bulbs unavailable elsewhere.

Went there previously and I am anxious to return for bulbs and batteries.

I stopped to get a key made and the worker said it was too late..they werent closing for another hour

Good service, ordered online, was ready when I arrived.

Good quality.. and have all batteries in one place...

The gentleman working today was handling a lot of customers from the parking lot since it is not possible to open the doors during lock down. I appreciate the service I received and will be a permanent customer.

Friendly but not very knowledgeable

Nice folks, paid for the battery online and was in and out in 5 minutes.

If you see a battery that has a date code marked DO NOT buy!! I asked associate and was told that it means its older and had to be recharged. He said the manager makes them. Will not buy anything there again.

Excellent service! Called to find a specialized battery for my Hybrid car, and they didnt have it in stock and couldnt get it for a couple of weeks. But within the hour, another guy called back and said I heard about this, we have an alternative, different brand but good choice for your car, and have one in stock. They put it back for me and I picked it up within a couple of hours. Got my car going in 2 hours instead of 2 weeks, because he went the extra mile to find an option for me, and called me back. Also, 4 year warranty/guarantee, and 10% off when i went in to get it. Great place and will definitely go back if I need a car battery again.

Had what I need great service

I cant give a good rating for a place that wont stand behind their batteries. And i have warranty on it yet for another year n half.

Ordered on line for store pick up. Very satisfied with service. The battery I needed was not found in any other store in town. Very satisfied

They had the flashlight battery that I had been unable to find anywhere else. Ordered online and was ready for pickup right away. When I stopped in to pick it up I was greeted by a friendly employee and got my battery without any hassles. Ill definitely return.

The young man that was working went above and beyond, I was very appreciative for his extra help. Very friendly as well.

Always great service

Had a Samsung Galaxy S4 with a broken screen. Batteries Plus Bulbs replaced the screen in about 10 minutes and its as good as new now!The staff was very knowledgeable and helped me figure out the best way to fix things. I highly recommend getting a phone screen fixed there.

Very professional.... Im a happy customer. Thank you

Almost ANY battery u can imagine. Great for finding those hard to find batteries.

Went in with needing a hard to find bulb for my desk lamp, so with desk lamp in hand, Cody assisted me in finding a bulb that worked! He was great!!They have such a great selection of bulbs. Will be the first place I go to for batteries or bulbs!

Excellent

Employees were very helpful and my order was quickly processed.

I had a bad experience with my iPhone repair here. I was told to bring it back by and they’d try to make it good. The battery in my Miata died so I checked with Batteries Plus online and they had one (unique battery for Miata). I bought it and went to pick it up today and the man at the counter said they didn’t have any... I got an email stating it was ready for pick-up. Guy eventually finds one and I settled up. Then I mentioned my iPhone issues and he says I should bring it by sometime...I said “I’m here “.He said they didn’t have time today. I doubt I’ll be back.

Very friendly people.

More than batteries. They also perform excellant repairs to cell phones at reasonable prices.

Very helpful. Polite n professional. Had just what I needed. Will go back.

Great products my go to battery store. -1 star for the employees, some of them are not very friendly or helpful.

In short. A Disaster. Your on-line promise of order now and receive a 10% discount does not work. I entered the code and it didnt happen. You put it in on one page, you go to another page and the box is again blank. When you first go to the site you get one code but once you order you get another code. I went to the store hoping that it could be fixed there but, the salesman told me he didnt know anything about what happens on the site and hes been there for two years. The site also said to bring in the old batteries to avoid a core charge. I brought them in, no core charge. (Three batteries for UPS boxes.) Why is this an issue? Cause by removing the batteries I leave the Mrs. at home with no TV and no Internet. Whoever is in charge of the site should be able to find a way to have this message displayed ONLY when its applicable. Its a 56 mile roundtrip to the store so its an hour. In this age, an hour without being connected to the world seems like an eternity. I could have ordered on-line, had them delivered for free thru Amazon and avoided the drive. A salesman at the store who could have been the manager offered to help and fix the situation but, to me it just took too long on the phone. If I can order in less than five minutes, you should be able to correct a problem in the same amount of time. He tried but after 5 minutes, I left. Bottom line? Youve lost a customer. If you cant deliver on a promise, dont promise. I would not have been unhappy if I had gone to the site and not seen a discount offer. A discount was not my idea, it was yours. By not delivering, you ticked me off. Wanna make it better? Check the store in Somerset, Ky. for this date. They have all my info. Send me a check for the 10% discount. I shop, I type, I talk to my friends and neighbors. Ill encourage anyone I can to not shop at your store. Ya gotta love the World Wide Web. I only wish I could have given you zero stars. That was not an option. Oh...and why do you need my drivers license to pick up my order? Tim Posic

I looked for a few weeks for a bulb to fit under the hood of my stove. I finally found it here 😁

Very kind helped my husband by replacing battery in his cell phone. Very friendly people.

Quick friendly service at a fair price.

I needed my cell phone screen repaired and I made an appointment on their website. I drove 45 mins to find out after I got there that the repair guy didnt come in. Nobody bothered to let me know he wasnt coming in. I will be going to lexington tomorrow to get my phone fixed. This place is unprofessional and just lost my business and two other friends of mine. They told me to let them know how my experience was with them and if good, they would bring their cell phones in to get fixed. They just lost almost 400.00 because of not being reliable. Not a way to run a business if you ask me.

Way overpriced if you cant get a better deal than this youre not looking

Everything u me battery wise

They have what you need but forget about getting a kind word or smile. They arent rude just act like you are interrupting their day.

They never have the battery I need..

Always very helpful

Scheduled an appointment 2 days in advance to have my phone screen replaced. When I showed up for my appointment to have it done i was told no tech was scheduled to be there that day. Wont be going back for anything.

Wife took watch in left two screws out of the back of said it only had two first time back was off the watch, never take anything there again

Great customer service

Very helpful.

All ways courtist, friendly,on the spot service

They have the batteries nobody has.

Great place