Amazing service. Staff is very nice and very help. Had all the parts I needed and walked me through the store to let me know what can help on my boat

Great store very helpful staff!

Staff was helpful. Store was a little picked over with a lot of empty shelves, particularly the water toys. Perhaps that is to be expected at the beginning of a season in which boat buying has peaked.

We were visiting from out of town and looking for fishing equipment/bait. 4 employees sitting at the counter and not one asked us if we needed help. We asked for assistance and still couldn’t get help. I would think a marine store that has fishing equipment listed and comes up as a “bait shop” would be at least a little helpful.

Not just the worst boat store, this is the worst retail store...ever. This store rarely has what I need, and its not just Covid related. Ive been frustratingly going there for years. And I go there for there for standard stuff...spark plugs for a Mercury outboard, nav light bulbs, etc. The store Manager (older guy) has the worst customer skills Ive ever experienced. In response to questions Ive asked, Ive been challenged and chastised by him. There is an ACE hardware store in Colchester (Bibens) that is a much better boat supply store. They always have what I need. and the staff is polite and knowledgeable. I go there exclusively now. Ill never again step foot in the S. Burlington West Marine store.

Although they are short staffed because of covid,I had no trouble and had a smooth easy purchase.

Helpful staff but limited stock!

Small shop but much to offer and staff was helpful

I had the same experience as someone else already commentedAbsolutely awful. As soon as we walked in the store the guy said “are you gonna buy anything, because if not I’m gonna have to ask you to leave...” worst service I’ve ever seen. The MANAGER wasn’t even wearing a mask. This store deserves to be closed down Immediately!

They were great!

The staff were very nice, but their inventory is super limited. Went there to buy... A tube and/or water skis, a tow rope, a gas syphon or funnel, and life jackets.I walked out empty handed. They had one tube which was made by them and rated poorly online. No skis. No tow rope even. No syphons or funnels. And they did have some life jackets but not the kind I was looking for.Had a nice chuckle with the girl who worked there saying Well chalk it up to Covid. No wonder ecommerce is killing retail *shrug*

This was our third stop on our way to locate life jackets, flares, rollers and other small things for our boat. We were weary at first because we though that west marine would be super expense. However, I was very surprised at how affordable everything was. We were greeted by the staff and a wonderful lady named Sylvia came over and helped us find everything we need. We definitely will be back!

Had most of what I needed and pleasant staff

Worst service ever! - one star is even too much - from the store assistant manager Issac (if he did not lie about his name, I had to ask him 3 times as he did not want to give it to me)when I walked in, I said hi and he did not even look at me. Every time I asked a question (price check, info etc) he looked annoyed as if I distracted him from more important things... When I told him that a smile would be nice, he took offense and when I showed up at the cash to pay, he obviously ignored me and passed all other customers before us, even if they just showed up at the cash... he did that on purpose.Good that Peter was there and was super nice, if it was not for him I would have let my 350$ purchase there.

I give them 5 because the staff there really helped me out Ill just say, helping me get back on the water was more important than selling me something I didnt need. Felt like going to a local store should.

Went to this store hoping to find a nautical themed gift. It didnt seem like there was that large of a selection. The store felt unorganized and the one guy who worked there didnt seem to friendly.

Disappointed with the lack of knowledge from the staff pertaining to engine parts when I called on the phone (from Montpelier) and was told yeah, we have those here just not sure if we have your model. Nary a single part (of any model) that I needed . They were kind, mostly, the guy at the front desk I could have done without. But the young lady there greets you with a beautiful smile on the way in and out. Made it a little better.

The store is a little small, but they tend to have what I need. As always the prices at West Marine are usually more expensive than other places. However, I dont always have the luxury of waiting for a delivery. The store is clean, and the staff are friendly and helpful.

This location has mostly bare shelves, Jeff was rude when asked about propeller options, did not have the prop I needed or the hub assembly.

Walked in to look for fenders for our new pontoon boat plus a few other accessories. There were 2 associates in the store neither one asked if we needed help. After asking about the bumpers the associate pointed and walked off. As a store manager myself I would of put them both on notice.

Unfortunately one of the only boating stores in chittenden county has gone downhill dramatically over the last year or so.

Great Supplies! All my boating stuff available for me to take my time and choose.

Good way to get into boating as I go by this brand which I got my start in this store.

Sarah was very helpful and found me exactly what I was looking for!

Excellent service.

Great, friendly service. There was only one employee, and at least 6 customers the Friday morning I stopped in.

Its a decent Westmarine with friendly staff.

Store was a mess. Prices very high.

Great customer service from MIKE.... thanks2014 poor manager Pam Gardner ! Looks unprofessional is very unprofessional, speaks very rude & lacks basic boating knowledge and offered better none west marine product that she sells and shes the manager wow ! This store stinks now, have to order everything not many products in so burl store

Went there twice ordered from them both times and never received a call or order for any of it.Never going there again .so went to E bay and placed order for same thing showed up 3 days later.No o e seems to know anything there!!!!

Way over priced and never have anything I need.

Like a hardware store for your boat

Cant order stuff if not in person at store even if you are a standing member of 6 years with boats in 3 States ...........................................................................................................................................................................................................................................................................

Egh