Update your times on Google. Says your open drove here, its 840pm.... says your open until 9pm, and looks like your store has been closed for awhile. Wont come back.

I went in today(11/23/20) and was accused of harassing a employe the previous day. I was told they have video of me there yesterday doing this. I never went in the store yesterday I called in asking a question about a cake and there was no harassment over the phone either. I requested to see the video and was denied. This is one of the most awfully experiences I have ever had in a business. Being told to your face by a straight out liar who claims to be the manager and general manager as well is plain wrong. I will be following up with corporate customer service regarding this issue to place a compliant. Because I would like to see that video as she claims.

Second time here, & Im So Disappointed! I ask for a Mocha Blast, & the Drink taste like Nothing At All!

Great workers! Nice and friendly! JUST HOW ITS SUPPOSED TO BE!

Today 6/02/20, I purchased ice cream from this location. The two young ladies work at the time had poor customer service. No Hi or offering the special of the day. One employee didn’t want to do the special of the day because they were supposed to be closed at 5. But I arrived 4:10 and didn’t understand why I couldn’t have the special of the day. I didn’t feel welcome at all. It wasn’t a positive environment at all and I will not come back again.

As soon as I opened the door I felt nauseous. I think it was just the cleaning products but it smelled way too pungent. I went to see the ice cream, melted. I decided to leave :(

AVOID THIS LOCATION AT ALL COSTS! They have a bunch of kids working here who cant even be bothered to remember what ice cream was ordered not to mention that their customer service knowledge is non existent. Not sure who runs this location but they should take a look at how their young staff cant even take a simple ice cream order and they treat all their customers like garbage. You let little kids run your business like that and youll be closed down in no time.

Have you tried World Class Chocolate? I can see why its earned an award, the only flavor that tops my other favorite Rocky Road🍧😛

Best customer service ever. A lot of people will say its the coffee that makes their day but its the people who work here that make mine. Always leave with a smile on my face!

Intermittently open now due to demand.1.8.2021

Please beware when ordering cakes from this specific Baskin Robbins. We ordered a cake 2 weeks in advance and paid it in full only for the cake to not be made. The store didnt even bother to notify us that the cake would not be ready because they forgot to make the order. Apparently the cakes from this Baskin Robbins store are made at a Baskin Robbins store in West Covina. Our pick up time was at 5 pm. We arrived to pick up the cake only to be told that the cake was not done. At this time of the day theres nothing we could do to order another custom made cake. The store manager still had the audacity to tell us you can go to Baskin Robbins in West Covina to see if they can still make it. Like really?!? It was already way too late to do that. Life happens sometimes but at least if we would have been notified early morning that it wasnt made, it would have been ok. We were able to get a refund and thats it. Both the store manager and regional manager tried to make it up by giving us some free donuts and ice cream. That didnt come close to justifying what occurred at all. Overall the situation was handled very poorly. Never visiting this Baskin Robbins store!!!

The cashier by name Hannessy was cashier and she made felt rushed when I was getting my ice cream, I asked for a banana split and her tone of voice “no bananas.” With a slight attitude in her voice, she kept shaking her head at me and made me felt very uncomfortable

Good treats 🍧

Love the ice cream

Yummy comfort food

Good drinks