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Mattress Firm South Elgin
371 S Randall Rd, South Elgin, IL 60177, United States
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Mattress Firm South Elgin

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Sy
Review №1

We were at Mattress Firm to choose a new mattress on a warranty issue. Worked with Sheila. She is someone who genuinely wants to help people! She listens to your sleeping preferences and then inputs her knowledge and expertise to assist! Her helpful advice made the purchase productive and efficient with delivery in two days. We would definitely recommend her to our friends and family and she is a valuable asset to your company…..

Wa
Review №2

My experience could not have been better. The sales associate Sheila was knowledgeable, friendly, kind and professional. I would highly recommend this location and sales team to anyone looking for a new bed. 5 stars!!

Ma
Review №3

Sheila is the absolute best! I will never buy from anyone but her again. Sheila, thank you for the exceptional service, and Ill be back.

De
Review №4

Very helpful and personable sales lady-Sheila. Saw this store has good reputation so I called yesterday and gave her information about the kind of mattress I was looking to purchase. She didn’t try to talk me into anything else, and was prepared to show me a few that matches my specs when I came in an hour later. She is funny, but compassionate. I was in and out of the store in less than 40 minutes. My mattress comes today, the very next day! Highly recommend this store, and this salesperson.

Ke
Review №5

We are so happy with our experience! Sheila did a terrific job of helping us choose the perfect mattress and delivery was quick. Highly recommended!

Ni
Review №6

Sheila was so helpful at guiding me towards the perfect mattress. Lucky for me, it was the first one I tried (Purple) and while I tested a variety of other mattresses, I decided that was the best fit for me. Will definitely recommend this brand and this location to anyone I know ☺️

je
Review №7

This was the best Mattress Firm experience I have had. Sheila and Alan know how to treat their customers right and the whole shopping trip was a joy. I will send all my mattress shopping people here.

Da
Review №8

As first time mattress buyers, we did not know what to expect. Turns out that even after living with and sleeping next to someone for 12 years, you can still have complete opposite preferences of “firmness”. We found this out the hard way, having to return a mattress that I felt was still too firm, even after a month. When we went in to do the exchange, Sheila was incredibly understanding, helpful and informative. Patiently, she listened to what we think we want and advised us in all areas. We are extremely satisfied with the service we received. We never felt uncomfortable or unjustified in our decision to make the exchange. Both Sheila and Allan were incredibly helpful and made us feel completely at ease. Thank you, Sheila and Allan! Would give 10 stars if I could- We will absolutely recommend mattress firm south Elgin to anyone!

Mi
Review №9

Very friendly and helpful staff! Helped me and my wife find a bed and cant wait till we get it delivered!! Now on the computer side, how can you have a finance program, get approved for a certain amount, want to spend a little more and not be able to pay the difference? Example, say you want to finance, only get approved for $3000 and you want to spend $1000 out of your pocket. The system wont let the sales people do it, doesnt make any sense at all. That definitely needs improvement.

Pa
Review №10

Although it was a very busy day for Sheila, the sales woman, she was great . She kept continuing to come back to answer our questions . She was very efficient and knowledgeable . I would definitely recommend buying a bed from her.

An
Review №11

Excellent service! Shelia was so helpful and my mother-in-law is thrilled with her purchase! I highly recommend if you need a new mattress, stop in and see Shelia.

St
Review №12

The Mattress Firm sales representative, Alan, provided excellent service. His expertise in the mattress biz helped me make the best decision on my purchase.

Ke
Review №13

It was a great experience, we were the first ones in the store, and I was able to lay down and try the purple mattress! Got the bed i wanted, and even got free sheets and pillow! Financing was super easy to understand. Loved it

Ka
Review №14

Very poor customer service. Store manager there is quite rude and abrupt. Shop elsewhere for better customer service.

Gr
Review №15

Sheila is by far the best salesperson around! Very helpful, informative, and supportive. She took her time trying to figure out the best fit for us, she didn’t pressure us into anything and just all around super friendly! Highly recommend!!

Ro
Review №16

It was a great place the shop when I walked in they were so friendly.. Alan and Sheila are so great to work with. It was terrific I cant say enough about them they made me feel so comfortable. I will be buying all my bed materials their pillows mattresses very very happy

Ja
Review №17

We had a great experience today! Loads of options to chose from. Our salesman Alan S. was so informative and patient with us and all our questions. I will refer everyone to Alan at Mattress Firm! Thank you!

Kr
Review №18

Sheila and Allen were wonderful to work with. Not pushy. Allowed us to on beds as long as we wanted. Didnt push a sale or rush us through anything. Highly recommend!!

Sh
Review №19

I wanted to leave a review specifically for Alan Schoeps, who was extremely helpful over the phone, when I called with several questions about the new bed that Id purchased at another location. Thank you, Alan. I really appreciate how patient you were!

D
Review №20

Great experience. Highly recommend. First needed beds for my boys an they did not know for sure what they wanted. Sheila was very helpful and was so nice. The boys love their beds. I went back just about a month later an bought myself a new bed. It’s hard to find people that take time to listen to you when buying things. Sheila is a wonderful person an makes the experience enjoyable not pressuring. Highly recommend.

Ch
Review №21

Delivery time is ridiculous….I figured I’d purchase from the closest store and get the best delivery time….I was wrong. The VERY END THE DAY for delivery wasn’t an expectation.

Sc
Review №22

Sales person was extremely helpful and knowledgeable as well as being very friendly. Prices were right where I needed to be.

Da
Review №23

Sheila and Griffin were excellent. Sheila walked us around, showed mattresses and continually got us closer to the desired mattress. She assured us that cleaning precautions were taken. Extremely knowledgeable, she was able to ask great questions to help meet our needs.Exceedingly kind, tremendously helpful, and abundantly friendly, Griffin and Sheila were incredibly great to work with. They seem like a stellar team. It was a long process and they were able to take us through step-by-step, answer any questions we had, and treated us like welcome guests. I would definitely recommend to anyone that they look here for their mattress.

Ci
Review №24

Sheila the store manager was awesome to work with! Professional and quite knowledgeable about all products sold. Made sure that all available sales and discounts were applied.

Gl
Review №25

Very helpful staff who are attentive to a customers needs. It should be noted that they truly honor their 120 day price match guarantee

Je
Review №26

Love this store! Sheila is very knowledgeable, personable and makes the whole experience of buying mattresses stress-free and enjoyable. I’ve made a couple of purchases here and highly recommend this store and Sheila.

Ni
Review №27

Sheila was amazing. She was so helpful and thoughtful throughout our whole purchase. She was friendly, knowledgeable and GREAT with my little ones. She assured us that the location was cleaned during this time and made us feel comfortable and safe. She listened to all our needs And I will send everyone I know directly to her. THANK YOU SHEILA!!!

St
Review №28

Excellent customer service, great attention to detail and the manager, Sheila, was amazing to deal with!

Ja
Review №29

We have not received our mattress yet. Our visit and purchasing experience went smoothly! Our sales lady was very helpful and knowledgeable about products and deals.

Ke
Review №30

Sheila was great! I needed a king size frame and didn’t know if any places were open. Called up the store and she told me to head on by!

Mi
Review №31

Sheila was great!

To
Review №32

Very fast and pleasant. Employees helped me immediately.

Hu
Review №33

Everything went great. Shela knows her business very professional. Very good buying experience.

Pa
Review №34

Great staff. Sheila is very knowledgeable about all the mattresses for sale in her store, letting my wife and and I make a truly educated selection.

Al
Review №35

Allison is a great asset to Mattress Firm. She was able to guide me through the store with no problem and was very knowledgeable with all products. She made this experience very easy. We will be returning to this location again. Great customer service.

Sy
Review №36

Allison is probably one of my favorite people. who knew the manager to a mattress firm could be so lovely?? if youre looking for a mattress, check it out here and make sure she helps you out, because I know she wont let you leave without something you love!!

An
Review №37

Alisons great! She helped my husband and I find a mattress in our comfort level and budget with ease. I was expecting the search to take a lot longer than it did and we absolutely love the mattress we went home with!

Me
Review №38

My fiancée and I stopped in at this store last weekend having no idea what we were looking for. Thank god for the AMAZING store manager Allison. She walked us though everything. She is really knows her stuff.If anyone is looking for a new mattress, pillow or anything to do with a bed I would definitely recommend going here.

Pa
Review №39

We decided to buy a new mattress went to mattress firm was greeted pleasantly by the two guys working that day got to choose which mattress we wanted got a great sale price delivery is in a couple of weeks and right now we couldn’t be happier

De
Review №40

Salesman was very pleasant and helpful in finding what we needed.

Po
Review №41

Thank you Allison for helping my fiance and I with finding a new matress, you made the process so easy. I cant wait for my first night sleep tonight!

Be
Review №42

The staff was very helpful and a pleasure to work with.

Le
Review №43

Sheila was lovely. Very helpful.

Ka
Review №44

Great customer service!

To
Review №45

Shelia was very knowledgable of the mattresses and comfort we were looking for and was able to set us up with a couple of great beds. Ask for Shelia- she will take care of you!

iw
Review №46

Worker Allison was very helpful and honest. Great experience and made shopping very easy!

a
Review №47

Great service !! Shelia Coklan was a great sales person. She was friendly, professional and not pushy!!!

We
Review №48

We love our mattress! Great service!

Re
Review №49

The place was great they had a variety of choices. And Belinda knew what she was doing. She was super patient as we tried a variety of matress types and levels of firmness. She was our matress guide and we would have been lost without her. Thank you🙏

An
Review №50

Had a great experience, Allison was very helpful and knowledgeable about the different mattresses. Would reccomend.

Mi
Review №51

Great experience there today and our sales person, Kristin was very helpful.

Fr
Review №52

Great products!

Cr
Review №53

Lots of choices

Information
8 Photos
53 Comments
4.9 Rating
  • Address:371 S Randall Rd, South Elgin, IL 60177, United States
  • Site:https://stores.mattressfirm.com/il/southelgin/mattress-stores-south-elgin-il-8687.html?&utm_source=Google%20My%20Business&utm_medium=organic&utm_campaign=GMB&utm_term=chicago%20il&utm_kxconfid=uflnw2ovk
  • Phone:+1 847-289-8910
Categories
  • Bedding store
  • Mattress store
  • Bedroom furniture store
  • Furniture store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:12–6PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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