Asked for an estimate to repair dents on the driver side door while parking and hit a post. I will pay out of pocket and not claim insurance. The guy took a lot of pictures of the car with his cell phone, took down my cellphone # and email and said will provide me with a quote by email in 2 hours. That was 4 days ago and no quote. I guess they are not interested in my business since theres not a lot of money to be made if they cant bill insurance.

They were very helpful this time. The first time i had to wait about 45 mins for service

Ive used the South Pasadena Service King for several jobs with multiple makes and models of cars over the past 10 years and have always had a great experience with their staff. Their prices are fair and they tend to turn even complicated repairs around in a week or less. I highly recommend them.

My son in law works there and is a very good worker ask for Jesse

When I went in on 1/15/21 Alberto helped me. He looked at the damage & told me hed email me the Quote in a couple hours and he did! When I went in to find out if Auto Club had corresponded with them they had!They will take care of my car very soon.All in all, a very good experience and really great people

My main issues with this bad Service King started when I received my car back from the manager named Robert Gilliand there. My car still wasnt finished, my trunk still had the dents which I had mentioned before to another one of his employees named Osvaldo who initially did my estimate. Robert ends up asking me if Im unhappy with anything? So I mention my trunk, which he then gave me advice to plung it out myself. Next, the detail they supposedly gave my car was poorly done, my car was still wet so the wax didnt evenly bond to my car, my car ended up with a smudged look. While looking inside my car there was big dusty footprints on my passenger carpet, I dont notice my windshield until I get home. They replaced my windshield with one that was deeply scratched. Im a very reasonable and understanding person, so at this point I calmly take their survey and answer a couple of their questions, TRUTHFULLY and thought to call later when I had the time. Later on during that same day the manager Robert calls me himself about the survey I took? Scolding me basically as to why I think they did such a poor job, I then explain to him about my issues and he proceeds to ask me if I wanted to get a estimate for the trunk and pay out of MY own pocket? Which made no sense because it was covered in one of my claims to begin with! And I repeatedly mentioned it many times before. He had countless times to verify with my insurance. I told him no thank you! He tells me to come in on Monday to get my windshield replaced. I stopped by my State Farm office before Monday to speak with my agent about what I should when I go back so that there were no further issues. At this point we rechecked every detail and I was told that Im good when I return to Service King that they should of fixed it with no issues to begin with. Now comes Monday, Robert starts off by checking my windshield and with a surprised look after seeing it himself he tells me Im not sure how I let that slide and then brings up how he was upset about the survey AGAIN and how it reflects on him as a manager. At this point Im losing patience, keep your ego and your workplace separate already. I brush it off, I then mention my trunk for the LAST time. Robert still refuses to fix it, bringing up my crashed rear door saying We cant fix your trunk, because how did the dents happen from the side hit? Not his job to play insurance investigator to begin with, but I mention again that I had two claims for all the damage to begin with. Robert says that he cant go by my word which I then had to argue with him just to get him to verify with my insurance to end all these issues that hes been giving me finally! He asks me to come inside and asks the rude girl at the desk I think her name is Adrianna to call my insurance and verify. After numerous attempts of both of them continuously trying to belittle me and not be helpful, Adrianna finally decides to call and gets through to State Farm where they inform the both of them that, YES my trunk was included! Robert and Adrianna THEN fault State Farm, dont apologize and then proceed to bring up a completely unrelated issue that had NOTHING to do with getting work done on my car. Obviously so he could continue to deny responsibility of whos really at fault for all these mistakes. Robert brings up my rental, he tells me that they could report it stolen and I could go to jail for not returning it yet? He kept telling me that I made myself look so bad for still having it. Although the rental company had just called me about everything being fine and I had already made arrangements for the extra days due to my car never being finished! After the continuous issues and clear as day vendetta he had out for me since that survey I was too uncomfortable at this point to continue business with Service King. I chose to get the rest of my work done at a different body shop. Never again, the poor job that was done to my car.

Recently got into a fender bender, had to repair my front bumper so decided on service king south Pasadena. They did an amazing job! Looked brand new and a complimentary wash and vacuum. Your car comes out looking new

They were very professional and kept me updated on their progress via text and phone calls. I would definitely recommend them to others!

So farso good. Ask me in a couple of weeks..

Communication and service was great! Everything was on schedule and very convenient.

We’ve had autobody repair work done on my mom’s car at Service King | South Pasadena several times now. And, we are extremely happy with the quality of work and the personal service that this shop provides.Whether it was getting the repair done through insurance or our own out-of-pocket instances, each time Service King | South Pasadena provided excellent repair quality, friendly service, and a quick turn-around.I especially appreciated when we did out-of-pocket repairs that they worked with us to lower the price as best they could. I also liked that they offered convenient shuttle drop-off service and made dropping off and picking up the vehicle quick and easy. I also like that the car is clean and washed at time of delivery.Our family used to go to another well-known chain store body shop In Alhambra. But, honestly- they’ve never done a repair perfectly 100% And, I constantly had to go back for follow-ups. It was tremendously time-consuming, and the repairs just never looked pristine.I’m very happy that we decided to give Service King | South Pasadena a try. And, I wish we had come here sooner. Definitely recommend them and will be coming back.

Took my cars here several times and have been extremely happy with the service. Staff are incredibly friendly and attentive. They want to make sure you are back on the road as fast as possible. If repair is anything but perfect, they make sure to fix it to highest level of satisfaction. Amazing. Thank you!

Adriana was exceptional, professional and knowledgeable without being aloft. Communicated daily throughout the repair process.

Great place for bad drivers

Great work so far

My car had substantial hail storm damage. Paintless work was completed and done well. There was overspray on the car from what they used to buff it that I had to clean up. There are a couple of parts that may need to be rebuffed and I’m not looking forward to taking it back to the shop.

Excellent service. Wonderful staff. If you need a car repair go to the South Pasadena office not the North Pasadena office.

Beautiful quality work and outstanding customer service, they really went the extra mile with my car on an insurance repair.

Nice people. They do the right thing..

Most professional body shop Ive ever been to. My car was repaired better than new. The service is second to none. I was updated at every step of the way. This is the first body shop that delivered beyond my expectations.Customer for life. I wish every business operated like they do.

Very professional. provided excellent service.

Steve and Maribel were amazing!! They are a huge asset to the company and if I ever open my own business I will try to steal them from Service King they are not just professional but kind, courteous, willing to help and assist customers by going not just a mile extra but 10 extra miles. It was great interacting with them and I feel like I came in as a customer and left as a friend and that is why I am taking time to write this review as I am truly amazed by how well I was taken care off. Thank you guys for a great service!! PK

Drew over at Service King was a pleasure to work with. He was responsive, communicative, and trustworthy. The work performed was top notch! If youre hesitating about taking your vehicle here, dont, Service King works on Porches, Jaguars, Lexus, etc. If its good enough for those high end vehicles its good enough for any vehicle. I would absolutely take my vehicle back to Service King in the event of another mishap.

VERY friendly and good service

This place is absolutely wonderful! I spoke with the manager Peter, and he was extremely helpful and kind. My car was hit a week before I needed to move to Dallas from LA, and I did not have time to get all of the damage fixed beforehand. Peter made time to repair what was needed so that I could drive 1400 miles safely, and then have the cosmetic damage fixed in Texas. They fixed my rearview mirror very quickly, and even glued an additional broken panel on my dashboard that had already been broken while they were at it. The lobby is nice and clean, too. I highly, highly recommend this shop, they work quickly and take excellent care of you & your vehicle!

Im so happy to get my beautiful blue Honda fit back! They did such a great job communicating in regards to what was going on and what they were gonna do with my vehicle. I got friendly phone calls from Maribel and nice texts. My car looks brand new and they washed the outside and inside! Smells like I just bought it! Thanks again, Ill definitely be back if I get into another accident :) .

Fixed our car, kept us up to date on progress. Great relationship with Enterprise rental cars. Pickup and Dropoff

Fantastic job!!! Is all I can say. Very happy with their service.

Disappointing service: After doing a bit of research, I selected this collision center to perform repairs on my car because it is near my home and had a decent overall rating. Upon arriving, Alex, the receptionist, told me that they only accept vehicles by appointment. Following some back and forth during which she was not rude but not nice, Alex said shed look at my appraisal and see if there was anything that could be done to get me in on that day. Peter came in and consulted on the matter, stating that since it was a Friday, they would not take my car. He more or less stated that he did not want the insurance company to pay for the rental car if they were not going to work on my car until Monday, but instead of being direct about it he tried to blame the insurance company etc. I may or may not have told him Id already made arrangements with the insurance company to obtain a rental car that day and that if theyd had a problem with dropping my car off on a Friday, they would have relayed that to me. All this is to say, I did not have a pleasant experience and would not recommend this body shop when there are an abundance of shops much more appreciative of customers and their business. I ended up at Hi-Quality Auto Body Inc. in Alhambra (about five minutes down the road) and had a fantastic customer service experience with them!

Had a positive experience with Service King. The process was smooth and they kept me updated with he status on my vehicles repair. Every one was very professional. Highly recommended.

Great service! As in you will not notice the repair that they rendered for your car. Especially the color match touch up for the body repair.

Steve Sy is the best and goes above and beyond! I highly recommend them!! 👍🏼

Impeccable service prompt and flawless customer service and detailed step by step service

Great service and kind staff. They make your car feel like new again.

Last place to take your car for an estimate or to fix it.Dishonest and they work with insurance against customer.Stay away from this place, there is many better body shops than this one.I went to different body shops and they gave me a better estimate and customer service than Service King Collision. I wont recommended to anybody Service King Collision.

Good repair work guaranteed for as long as you have your car

After the traumatic experience of a car crash, you want a place that has a nice staff that walks you through everything and makes it as easy as possible. Service kings embodies this ideology.

Early drop off & all went well.

Just had my Chevy Traverse repaired there recently.A U Haul truck clipped my driver side mirror. The good part was only the mirror cracked and the brackets that holds the outer housing snapped. I thought, this would be a DIY project, Unfortunately Chevy doesnt sell separate pieces and that I would have to buy the whole unit mirror unit. My initial thoughts were this was going to cost me an arm and a leg.I pulled in, Drew just came over from the repair lot and he greeted me right away. He asked a few questions on the type of mirror, is it heated, is it powered, does it have a turn signal on it. He was thorough, yet efficient. We went into the office, in a few minutes, he gave me two options. Pretty much aftermarket or oem parts. He told me there was no difference on the aftermarket part, other than it doesnt have the Chevy sticker inside, thus saving me $50.00. He gave me the quotes and I left to shop around.I went to Seidners Collision, had to say they are the most expensive @ $515.00, plus the estimator said, yeah this was going to be expensive. When I asked them if they can color match, the estimator said well pull the color code from the car and paint it. I said this car is a little older and the paint im sure has faded a little, She was like nope we dont do live color match. Um ok Thanks for the concerns. Im going to shop some around and ran out of Dodge quickly.Gave Drew a call, he remembered me and we immediately started the process.Came by on Thursday 05/19, he had the painter come out, they pulled the color code, THEN he brought this light gun and measure the paint fade, came back with some paint swatches, and matched it to the exact color. Seidners couldnt even do that !! Drew said I can take the car home, he doesnt need it anymore until the part is painted and dry.They proceeded to paint the new part and after drying, I got a call Monday morning, it was ready for installation.Came in Monday afternoon, took them about 30 minutes to install.Drew and Service King is awesome. Id definitely would recommend them. They offer different options and they will do their best to colormatch your original color.Thanks Drew for everything !!

Fast friendly service.

Great experience here with friendly and responsive staff! Would go again here if my car was in an accident!

Great service and contacted me with updates on my vehicle.

Pete is the best he takes care of his customers

Kinda shady and borderline misrepresentation as they dont disclose ALL needed information...

Great service

It is a good place to repair your car they provide a lifetime guarantee