I was worried that I made a wrong move when I selected my car online and prepaid it shipping. Turned out to be a smooth transaction all the way. Customer service was contacting me voluntarily with transit updates and provide me with a quote for financing and trade in. I loved the paperless and electronic submission of all offers and documents. Portland sale staff were highly professional and accommodating. I love my Audi Q3 SUV, I had very positive buying experience, free of any string attached or pressures, not a little thing for a female buyer.

A terrific experience! It was absolutely pain free! Also, the amount given me for the sale was more than I would have gotten in a private sale, I think. Can’t rave enough…thanks!

Staff was very helpful and prompt. Worked with two different people on two different days and both were great. Kelly on October 2 and unfortunately I can’t remember the name of the man on September 30. Clean dealership. Accurate web to store instant offer/appraisal. Seamless transaction. Thank you!

Fantastic experience with Geoffrey getting my car initially appraised. I had done an initial appraisal online, so went to the store for a confirmation. It was quick, ended up the same as the online appraisal, he explained the full process, and he scheduled a followup for us to bring the car back in and sell. Left feeling very happy with the experience thus far.Horrible experience with trying to reschedule appointment. Called and successfully rescheduled to later the same date. A day later I received a text indicating my appointment was still at the original time. I indicated I needed to change the appointment and they indicated they would call me (never did). Called the store soon after and we had no appointment at all, and had to schedule for the next day instead. Just really poor communication.The selling experience was very good, quick and very easy. The quote was much better than any other company gave, but the communication and scheduling was very poor so it knocks a full star off the review.

Had a 2018 Subaru brought up from Mass. Once it was ready for me to take, I did a 24 hour test drive. Everyone was incredibly friendly even though they were incredibly busy. Once I returned from the test drive the salesman helped me figure out the best way of financing and left that same day with the car. Best Car Buying experience Ive ever had.

We were early for our appointment but they were ready for us. The price they gave us for our car was exactly what the quote was we got online. We were very happy with the results.

Selling a car to CarMax: I arrived for my appointment with a purchase offer in hand from CarMax. The process began with an overview of the steps. I was kept informed all the way through. Final purchase amount matched the original offer. The whole process was very professional.

Had a 3:30 appointment.Arrived early. Waited 25 minutes.Once “Tim” got to us he was great and made the process of selling our car surprisingly painless.

CarMax purchased a vehicle from me on 22 October 2021. I deposited that check that same day into my bank account. 5 days later there was a charge back on my bank account for the full amount of the check. Today is 28 October 2021 and I still have not been paid for my vehicle by CarMax. Jack Barnes and Paul Migliorini at the South Portland Maine CarMax store do not understand customer service.Update: 28 October 2021, Paul Migliorini said he would send my replacement payment check and it would be delivered tomorrow.Update: 30 October 2021, I still have not received my payment. I contacted CarMax and they said that my replacement check was not picked up by their postal carrier until 29 October 2021, so it wouldnt be delivered to me until 1 November 2021.Update: 1 November 2021, I received my replacement check and I deposited it into my bank account. Now I have to wait for approximately 5 more days to see if this one is a legitimate check to me from CarMax.I wish there was an option for a zero star rating.

The folks over there were phenomenal and did a great job holding my hand (metaphorically) through the process. The car I chose was advertised as having certain features that werent present so they are putting them in for me. Ive never bought a car from any sort of dealership setting before and was pleasantly surprised by the lack of sales pressure I experienced. Great job, would recommend.

I have tried repeatedly to contact someone (via text, phone, online chat) to arrange a transfer from CT. I have gotten little to none communication thus far and have been unable to get a hold of anyone to help me with this matter. It was a vehicle I was very interested in but hard to want to spend my hard-earned dollars made in the healthcare field on a big box business that can’t call me back.

Quick and easy service. Got the same price for my car as I was quoted online. Worked with Evan and he made things super easy. Definitely would work with you all again

My experience with CarMax was amazing. I was able to finance a 2019 Hyundai Sonata with really bad credit, and $1,500 down,0 which I used my old van as a trade in and didnt have to pay anything out of pocket. I would highly recommend CarMax to anyone that needs a vehicle and doesnt have very good credit.

The young lady who set up the sale of my car to Carmax was very efficient and professional. After researching many sites, I knew the offer was low but due to time constaints on my part I had to go this route.

You guys gave me the exact price that was given on your website. There was no issues I was in and out. And Tim was exceptionally awesome. I would recommend selling your vehicle with you guys anytime

Wonderful experience. Nice and professional staff. Trade in process is straightforward and the price is fair. Highly recommended

Wonderful experience. No hassles. Very quick and painless. Everyone was extremely friendly even though they were very busy. Cordial and polite the whole time. Would recommend completely to anyone.

Absolutely wonderful experience, great staff. Fit me in without an appointment. Great service

Our car was exceptionally clean, maintenance was up to date and had low mileage. One owner and serviced by Subaru. The sales price was fair, the service was very good with exception that the whole file had the correct names but the wrong address on the entire document. No trouble cashing the check - the bank manager knows us

Easy. Stress free. Quick. My experience with CarMax was above and beyond what I was expecting. I was greeted before I even set foot inside the building, and had a member of the CarMax team assessing my vehicle within 10 minutes. The whole process took around 30 minutes and I was on my way. Ive sold a few cars to second hand retailers and have always been met with low offers, issues, and very long wait times - so I was expecting the same with CarMax - however, 30 minutes of my time was all it took. 100% recommended CarMax to anyone needing to sell a vehicle!

Super easy selling my car and great price!

Geoffrey was immensely helpful as was other staff. They were very attentive and even provided our kids with some coloring materials to help keep them occupied while dealing with paperwork. The process was quick for a vehicle transaction and we felt comfortable through the whole process. No pressure and no hard selling tactics. CarMax will be first on our list when we are in need of a new vehicle.

I had a wonderful experience working with Alex at Car max. I can honestly say that it was the best experience I’ve had when purchasing a car. No dickering over the price of my trade in ( offer was extremely fair). I liked that the price listed on the car was the price one paid with no negotiations necessary. Their prices are fair and it eliminated a lot of the headaches you encounter at a regular dealership. Alex was friendly and totally professional. I got a much better interest rate than expected and the financing process was a breeze. I was alsoimpressed by how well my car was detailed- it was immaculate. Another great thing is that you can drive the car for 30 days and return ( for full value) if not satisfied and trade for another vehicle. Providing a 90 day warranty on used cars is also a great way to give buyers peace of mind. I’ve highly recommended Car Max to friends and family- Thank you car Max! Love my new car.

This was one of the easiest vehicle purchases I have ever had. I found my car online, made an appointment for a test drive. While on my test drive my car was appraised. When I returned from my test drive they had a quote for my trade in and we started the process of purchasing the new vehicle. Absolutely no sales pressure to speak of. It was an amazing experience!

They really worked with when a few hiccups were presented. Will be telling people to visit here

All employees were Professional as soon as we entered the property. Very friendly and helpful. In todays world it was such a pleasure doing business with Billy Johnson and CarMax!! Thank you 💖

Process of selling the car was very straightforward and easy. No surprises, good communication throughout the process.

Easiest trade in and purchase Ever, in and out in 2 hrs, my online quote was honored, my sales guy was awesome, ill be back,Matt Lincoln Me

Fantastic! Fast! And fabulous! The folks at Carmax made my buying experience easy. The staff is friendly and courteous!

Paid me more than what I bought the car forNot even a Subaru dealer could compare to purchase price of trade InThis business is smart capitalizing on chip and car shortage. Subarus loss and carmax gain!Very friendly staff DEFINITELY would do business again!

I have been quite pleased with Carmax until my latest experience with one of your appraisers. Their knowledge was shown to be questionable at best. Time will tell if there is a satisfactory resolution to this visit. if it is not, you can bank on a frank and direct e-mail.

No surprises,very timely and professional experience. Completely satisfied. The associate was.very, very professional.

Joe Herrity was the best!! very professional and friendly!! i couldn’t have asked for a better advocate for my buying process

Jess provided excellent customer service with an efficient and enjoyable buying experience. Jess is a knowledgeable, honest, and kind professional that made buying a car easy.

Both my wife and I purchased cars and were very pleased with the help and attention we recieved. Some of the transactions could have been complicated without their guidance. We traded our used cars and they were also very knowledgable. Thank You

Very easy process selling my car! Entered information online to the best of my knowledge. Got an instant offer. Made an appointment to have the car valued by Carmax, showed up for the appointment, technician took a look at the car, everything I had stated about the car’s condition was confirmed. A Carmax representative walked me through the entire process. The full amount of the online offer was confirmed and I accepted that offer. Walked out with a bank check. Less than 45 min for the entire process at the Carmax place! Very convenient and pleasant experience selling my car.

LOVED my experience! I was highly skeptical about selling my leased vehicle to them due to a bad situation with the auto company and expected a headache but instead, it was so simple and the staff were amazing! Highly recommend

CarMax advertises their car buying experience as low stress but my experience was horrendous. I was specifically looking for low stress having recently been widowed. I chose a car, did the paper work over the phone, paid the transfer fee and thought all was good. However, then there were nothing but problems after that. Zero communication from CarMax, lost title, not shipping necessary documents, being too busy to help me despite all of THEIR problems that delayed things. I did finally purchase the vehicle because I didnt have the time or energy to restart the process elsewhere but I will NEVER do business with them again. I warn you to steer clear.

This CarMax is a very special place to buy a car in Portland. They use a team-based approach to sales. They earn no commission and customer satisfaction is their number one priority. From my experience with them, I see that they do their business with integrity and a fervent willingness to walk the extra mile to please the customer. I am especially thankful to Josh for the astounding service he provided me. I would definitely recommend this place to all my friends.

I understand its an inflated used car market, but 19000 for rusted wheels and not even the original rims. but it was low mileage and black, and I needed a car asap. The no hassle is nice, but I truly felt I overpaid for that luxury

Was hopeful of a 30min appraisal as was told was standard, sometimes 45min. I came with required paperwork and of course empty clean vehicle. Took 2hrs (2pm-4pm) from check in to check out. Grateful for the sale just not the length of time, 2hrs.

I purchased a car from Carmax a year ago and was happy with the process. Just for my own information I saw a car recently on the Facebook page I was thinking of trading my car for. No one ever responded to the message I left concerning this. Today in my mail I received a letter from Ally Bank informing me my request for credit for a vehicle was denied. I never asked for a quote on the car and certainly didn’t expect a financing application to be put through since I never gave pertinent information nor did I say I wanted to buy said car, and no one took info on my current car. Thanks a lot for bringing my credit score down for no reason but Carmax’s fault. How can they do this without my giving the info needed from me???

Car selling experience was very easy. Sales person did not push at all to buy a car while there. When it is time to buy a car will be going to Car Max South Portland Maine.

I went to carmax.com to get an appraisal before going in and was very satisfied with it. When I arrived I did have to wait 15-20 minutes even though I had an appointment, but after that everything went smoothly. The staff was friendly and professional and I left with a nice check.

Great experience, I ended up being there two hours selling my car even though my quote said it would only take an hour. But the staff was wonderful, and the process was made to be very simple. I highly recommend

Arriana and Grace were super helpful and very patient.

I had the best experience with the south portland car max, I met with Tim Ross . Who helped me with everything I needed. He took the time to explain everything very clearly. And I didnt feel pressured at all. I definitely recommend this place over any dealership .

I have to say this was my best car buying experience. I was pre-approved ahead a of time, had the car picked out. Got there they had it all ready to test drive. I got back and they had all my paperwork ready and inspected my trade in. Gave me the paperwork for my offer. And within about an hour to an hour and a half I was driving my new car off the lot. Thank you so much for everything.

Easy transaction. Got a great car at a good price. Sales rep Evan Jahn was easy to work with. There was a bit of a glitch--the windshield had a little hole and a wide crack below the windshield wiper line which was not easy to spot and perhaps overlooked during the inspection process. Carmax sent a Safelite Glass crew to my wifes place of work to replace it at no cost to us. Very convenient. Incidentally, went on line to competitor Carvana twice over the past year or so. Wound up buying a pickup truck last September from a local used car dealer instead because Carvana listed a lot of vehicles that were reserved (not available) and really didnt have what we were looking for. It was as if large buyers were snapping up their vehicles in bunches, leaving little to nothing for small, individual buyers. It felt like when a big concert act comes to town and brokers buy up most of the good seats then turn around and sell them to concert goers at outrageous mark-ups. Definitely did NOT run into that kind of shenanigans with CarMax. What they listed was available. We will certainly consider CarMax again and will share our positive experience with those we know who are car shopping. Thanks to Evan and everyone involved in our experience at the CarMax in South Portland, Maine.

All around excellent! They went out of their way to make sure I had a great experience. I’ll only buy from CARMAX in the future.

It was very pleasant and informative experience..

The car I wanted was in Virginia it was shipped to my local dealer. Everything went as promised, my trade was sold for the full quote, the car I wanted was exactly as described and the sales person was amazing. Super easy, honest and fun actually.

We had a great experience with Carmax. Found out about it from a friend who had a good experience. It was quick and easy to start the process online, make an appointment and meet at the store. We had a firm, fair offer and walked away with payment. Couldnt be more pleased.

It was very easy, they were polite, efficient, and great to work with

After having a really terrible experience at a car dealership, it was a breeze to go to Carmax. I will definitely do it again. Conor and Fran were so helpful.Thank you, Barbara Montgomery

Selling my car to Carmax was the best. I walked out knowing I received a great deal on my car. Nothing like going to a dealership where being lied to and cheated is an acceptable sales platform. Geoffrey was very helpful, answered all questions and was a pleasure to work with.

This was the easiest car buying experience I have ever had. I found the car I wanted to test drive online and booked my appointment. The employees were ready for me when I arrived. My test drive went great and they held the vehicle for me to purchase and pick up a few days later. No hassles, no haggling on price or financing. I will definitely buy through CarMax again.

Next time I rather get a straight answers from one person. Even though the person Alex was great I much rather spend the extra money go to a regular car dealership. It’s really hard to do business with a different person every time you call

Very satisfied, found the car I was looking for. fast convenient I recommend car max highly

Way too long! I thought I completed everything needed over the phone and yet I still spent nearly 2 hours in the building when I went to pick up car! Not very happy, I was very busy that week and told them I wanted to get in and out quickly, and I didnt appreciate having to sit there for 2 hours filling out all the information I already gave over the phone!

The entire staff at the Portland, Maine CarMax were professional and helpful. Evan especially took the time to explain the process to me and was all to happy to answer my questions. This was my second experience with CarMax selling a vehicle. I would highly recommend going to CarMax due to how easy the process is and I feel they treated me fairly with the offer they made.

I waited a long time to search for a car dreading the typical car buying experience. This was the easiest time I ever had, not to mention it was hassle free, no pressure. I would recommend starting with CarMax for anyone searching for a new vehicle. The least stress Ive ever had buying a car! HUGE thumbs up!

The overall experience was not bad, however it looked like we got stuck with a Rookie Sales person and the transaction took nearly 5 hours! I also believe that once the transaction is completed the sales person should go over and explain the main features of the purchased vehicle rather than just handing us the keys with here is your keys - good luck! You just may want to adjust your sales person training to include knowledge of the process, expediency and check out courtesy. .

The salesman I dealt with was nice, answered questions timely, my quarrel is with the company itself. The “no hassle guarantee” is a crock. It’s nothing but a hassle when you live far away and have to go through automated phone services just to speak with someone different everytime. That was an enormous pain. I also left having buyers guilt as I feel I overpaid for my vehicle. I find CarMax’s prices to be a little high. I love my truck, but I’ll probably never buy through them again unless some major changes happen with how they structure their company.

Idk how they have good reviews. These guys quoted me 2,500$ for a truck that kbb at 16,000$. Didn’t know a single thing about diesel trucks. Like this is your job if you don’t know do some research! If you want to sell or trade in a vehicle I wouldn’t do it here! Just a heads up.

Our sales person Ben was incredible. He was so helpful and knowledgeable. He made the whole experience so easy to understand and didnt put any pressure on us to buy something we didnt want or need. We will be doing business there in the future.

We were offered roughly the same exact quote as we were given online. They beat carvana & wheelzy on their offers by a longshot. We got a fair deal and they didnt waste our time. Were happy with how simple it was to sell our car. Would sell to them again or purchase even, after our positive experience.

Buying a new car can be stressful for some, but at CarMax there was no hassle. No one chasing you around the car lot. You find the vehicle you want and they get it for you. Easiest car deal I have ever made.

Dealing with car/truck ownership, buying and selling has always been similar to a double root canal. In 50 years of dealing with it I had experienced a fantastic transaction yesterday at your Car Max location in South Portland, Maine. Spotless Facility, Professional, Friendly Personnel,No Hassle straight to the point agreement. I will definitely do business with Car Max again. I have already spread the word to the Group I play golf with weekly.Keep Up The Good Service

Great place. Love my car. Will tell all my friends to check them out

Great experience both buying and selling a vehicle

I had a positive experience from beginning to end, this is how buying a car should be.

Sold my truck in a very relaxed, no pressure setting.

Great experience! Walked the lot looking at cars with my son until I found something I was interested in. Financed it. Bought it. Love it.CarMax was a great car buying experience.

Good place to get a good deal

The appointment was on time; the representative was polite and knowledgeable; the process was quick and painless.

It was the best car experience Ive ever had. Paul was Superb in handling any of our concerns. FANTASTIC!

Always a pleasure to sell and purchase vehicles at this location.

Ha ds down the best automotive experience that I have ever had. Will definitely be doing business with them again.

Clean store and on time with my appraisal appointment. It took longer to get my appraisal back then they said after looking at my car so I asked them to email it to me which they did. Very low pressure dealership on that side at least.

My son bought a vehicle around February that needed repairs shortly after the purchase. That made me question their inspection claims. He recently turned on the a/c for the first time and found that it was not cooling. He was hoping the problem was with the coolant, but it is actually the compressor which is an $800 part for his Nissan. With 4 to 5 hours of labor required, thats not a pleasant surprise for a vehicle purchased 3 months prior. When CarMax was contacted, they said it worked in February. I fully understand things not being covered outside of the Warantee time frame, but this is not the first major problem and Im curious as to how the a/c wastested in February. I will never do business with CarMax and I certainly will be spreading the word.

Second car this fam has purchased with CarMax. So easy, so accommodating - sales people not working on commission so you just feel less pressure and are able to get the vehicle YOU want. Will probably not buy a car anywhere else!

I brought in our 2001 Honda CRV with an online offer of $1900. After inspection, we received $1000 due to rust underneath. I dont feel this offer was fair at all - the rest of the car was immaculate & had I known we would only receive $1000, I would have taken it elsewhere. I am not very happy with Carmax - I feel they paid me very little, and they will turn it around & make a big profit.

The 2017 Chevy Camaro I purchased was in to see a mechanic after i had it for one week! It had a bad rattle in the hind end! Come to find out the shock mounts were almost falling off and the shocks were rattling around almost loose! So much for your inspection! I do not know how anyone could of missed that loud of a rattle! Im glad i got home safe, it was an hour and a half drive home from Carmax to Portland.I called my salesman 3 times and left messages and he never called me back! Not very good customer service !!

It was good, took a little longer than I expected, but I was happy with the out come, water would have been nice

We went first time and bought a car and worked with Bryan. Great to work with .. we decided to return what we bought before the 30 days and worked with Alex who was wonderful and quick and the process was done in less than 2 hours .. drove out with the best car .. will be back in the future and highly recommend

It was the best car buying experience EVER! I usually leave after buying a car feeling overwhelmed, but Alanna was AMAZING! She made us feel at home and not pressured at all.

Just an excellent experience. Initial contact Jack was personable, courteous and professional. He analyzed our car and provided a very fair price. Meanwhile, I checked out the cars on their lot that they were selling. Very impressed at the condition of the cars even when they were older models, but we were looking for a new car. Jen helped with the actual transfer two days later. Again, she was very friendly and exceedingly professional. She answered all our questions. I would recommend this process to anyone in lieu to trading ones car. Probably purchased twenty cars in my life and this was so much better that haggling over a trade-in.

The process was easy to navigate. Best car buying experience that I have had.

By far the worst experience Ive ever had a dealership. Clearly the turn and burn approach is how theyre doing things in the Portland store. I tried to do most everything online and already knew exactly what we wanted. We were already approved and had enough cash to buy as well. Not only did the salesperson just flat not care, he tried everything he could to talk us OUT of the car we wanted. I honestly was flabbergasted the entire visit. In the end, we were missing a copy of a SS card and had to come back with it. Thank God for that. We were able to snap out of the trance and realize not only was the dealership a joke, but so was the financing rate and the price of the car. We ended up driving home our new car last night from a smaller dealer here. Better car. Better price. Better rate. Way better experience. My favorite part is we never ONCE heard back from our sales guy, Evan. Is there no follow up at Carmax or does it go back to turn and burn???? Buy. Elsewhere.

This is my 4th time in 20 years buying at Carmax. Always have a great experience. Evan was my sales associate this time and he was super helpful and honest in helping me make a tough decision between two cars I really liked.

Came in to sell my car. Ben at the South Portland, ME location was FANTASTIC! He made the whole process quick, easy, and understandable!

Very quick and easy, super friendly staff and extremely accommodating.

Very clean office. The app is useful for sorting out vehicle selections and the customer service is very friendly and quick. Havent purchased from them yet. Just a vehicle appraisal and shopping.

Good service, fair offers and very friendly staff.

Ive had Great Experience with CarMaxI got my second car there.

I love love CarMax they do whatever they can to try to help you get what you want the team is wonderful I cant say enough about them

Very fair offer for my 2015 GMC Truck, I am a happy camper

My CarMax experience, was the best I have had at any dealership!!!

Express interest in a car and was told it could be transferred when they called me back. Then they tell me it’s on ‘demo’ no one can tell me what that means but tell me they will get to the bottom of it. Literally no one calls and finally when I talk to someone who knows what it means they tell me that a manager is literally joy riding the car I want to spend 25k on around town and may or may not be willing to give it up. I then decide after 3 days to have my second choice transferred up because I finally find out that some clown is driving the car I want to buy around town. Just to find out it is no longer available.