Although there are a lot of changes going on I feel like in this particular store they bend over backwards to make the customer experience a positive one. I had a problem, and the manager Christopher, was quick to help me resolve it. They were also excellent at the cell phone area, even if they werent aware of a promotion, once I mentioned it they looked everything up to offer me the best possible options. Still very disappointed in the fact that I cannot call and reach the store directly, so Best Buy please change that, but as far as this store and the staff that I have encountered, they are all excellent.

So I bought a remote starter for my car and Best Buy had to order another part to go with it cause they didn’t have it in stock. Then was told they couldn’t install it in so. Portland that I would have to go to either Portsmouth or Augusta to have it installed. Now my friend just bought a starter with them and had it installed 2 days before I bought mine. Whatever. So when I left I paid almost 300. Decided a few days later that I didn’t want it so I bought it back along with the piece they ordered and my receipt. The boxes was never opened. When I returned both things and was handed my refund slip it was for only 1/2 of what I paid. When I asked why I’m only getting half I got more excuses from both salesperson and manager I even showed them my bank statement saying how much I paid. After about 20 minutes or so I was given another refund slip for the rest of it. I still can’t believe that happened. I wonder if I was a man if they would of done that. Just my own opinion

Best Buy always treats me great. Just explain your problem and they will fix or find the solution. Just remember not all solutions are what you expect or happy about. Not there fault every time. #peace and love…..

Great experience. Salesman was thoughtful, helpful and fast which was greatly appreciated. He deserves a bonus, he made all the difference in our making our purchase.

I picked up my new word processor today from Katherine at the Geek Squad service center. She was very professional and helpful in giving me some instructions on my new device.I also spoke with Matt at the sales desk about a new printer. He was so patient in showing me how to connect a printer to my new device. Both employees offered great customer service.

Carter in the TV department is a rock star. He was very informative and answered my questions with a wealth of knowledge. I would certainly seek him out again.

Perfectly normal Best Buy with kind staff, tons of top tier electronics, and relatively fair prices. I found what I needed quickly and checkout was fast, but as as heads up the parking lot can be a bit crazy. Overall great location.

The Geek Squad employees from Best Buy were excellent. Prompt. Courteous. Professional and efficient. Not only were they on time, they were early. They gave me a courtesy call to ask if an earlier time was convenient for me, but if it wasnt they could keep my regularly scheduled time. They were thorough in the work they did (I had two tvs wall mounted) and they cleaned up after themselves. Wore booties to cover their shoes and masks even though I am fully vaccinated, it is their policy to still provide safety precautions. I am very pleased with the installation process and results!

Needed a new TV. If I had the right help from a knowledgeable salesperson, I might have bought that $3,000.00 Sony to upgrade my 65 Sony that I bought from them in 2016! I got the worst salesperson, ever. I walked off and bought a 24 TV for my night stand instead. Lately, I have encountered the worst salespeople at that store. Just horrendous. The mystery is! Why do I go back?

Wow - Jason and Jen were amazing and went out of their way to help us today with the purchase of a new refrigerator at the Maine Mall location. I couldnt be happier with the whole experience - We got a great deal on just the product we were looking for along with excellent service. Thanks!

Theyve got lots of great electronics and hardware, but they dont have a great selection of anything other than mainstream electronics. No 3d printing hardware or filament, very little in pc components. But theyve got all you need to set up your home entertainment system and replace your keyboard and mouse at the same time. Its hard to get service sometimes but great selection.

Very nice selection of items.

Seemed nice. Roomy, neat, typical Best Buy. On vacation. Only took a quick look around.

I had a 3:40 appointment. I arrived at 3:15. Katherine of Geek Squad worked on my PC. She had it fixed before 3:40. Way to go young lady!

Its a good store all in all. Especially if you want to check out the newest tvs.

Today at 6:10 pm I was at Best Buy at the Maine Mall. I hade a problem with a item I purchased and was returning it to get a new one. Now I paid for a warranty which I wanted back without paying for it again as I want to return the item and the paying for it again and the cashier understood that. But as he couldn’t do anything he had the manager do it and she kept saying no about the return and finally she came and talk to me and was very rude. I said to her I never used it and would not even connect to my phone or the Bose app and I wanted to return it. She was so rude, loud and obnoxious. She is the worst person I have ever seen there or any other store.VERY DISRESPECTFUL AND DISAPPOINTEDDate : September 16 2021Time 6:10 pmMy name: Simon G.

Walked in to buy a new refrigerator. Left with everything I need to start my own podcast.

Very helpful staff, picked up my new cell phone and accessories with ease

Usually a good place for computer parts. Its not their fault, but the market is very dry right now.

Sherry Salem was absolutely wonderful! She was so helpful and knew everything that I asked her about. I went there to purchase a phone and then later, a Fitbit. Both times, she was a great help. Super kind and amazing young lady!!!

Very helpful and knowledgeable staff. Very pleased with my purchase

Look on Amazon, go pick it up at Best Buy. Or visa-versa, you know what Im saying?

Purchased a CyberPower PC from Best Buy and it worked out great! I got it shipped and it arrived several days early. I set it up in minutes and it runs very well. It has no issues playing any games I want it to. It also came with a nice mouse and keyboard.

They really helped me out on some returns. Love to shop here!

I was exceptionally satisfied with the young man that assisted me in customer service. He was very knowledgeable, courteous, and had the patience of a saint!Thank you! 👍

This place is exactly what you need it to be whenever you need it to be there. However, its audio department is lackluster at best and is the equivalent to sit down dining at Kmart; simply unmotivated. Just ditch the department and stick to the things you do best; Phones, Computers, TVs, Video Games and Appliances.

Disappointingly little inventory for such a big store. Adapters and cables cost 3x what they do on Amazon. The employees were helpful though.

Normally dont have things I need but the employees are always kind an try to help the best they can.

Helpful and knowledgeable staff, great selection and prices. But do your homework ahead of time and know what you are looking for and whether what Best Buy offers is what you really need. Read reviews of products, know what fits you. Ask lots of questions.

Pickup outside.. easy... smooth... fairly quick

The store has been revamped. I like the design. I was able to go in, up to a counter and get what I needed.

My last trip involved 3 items that I was looking for. A store associate asked if he could help. He stayed with me until I had everything I needed even though one item was not in his department. And that item (fiber optic audio cord - 25 ft) was not stocked with the more frequently sought after sizes. HE went and found it for me! True Customer service!!!!

Store was short staffed as many are. The employees were extremely helpful and finding a way to assist calmly and professional.

In and out in no time with a big purchase! The Floor Manager was knowledgeable, polite, easy to work with, and straightforward. 10/10 would recommend this Best Buy to friends, family, and strangers :)

I love B.B., and I and a platinum BB member. However Ive just about had it with the hours closing at 7. It is just about impossible for me to make it by 7. Staples now has my business who has a better understanding for the the working man.

Good products,but i had to wait for more than 20 minutes for someone to recognise i needed some help

Ordered item on line. Used Curb Side Pickup. Delivered to my car in about 5 mins. Totally awesome!👍

Didnt have call of duty game I wanted but pleasant staff

A great selection of quality products at reasonable prices. I was in and out in 10 minutes with exactly what I needed.

Why bother even having physical locations? All they do is not keep anything in stock, then tell everyone to go order things online. Literally everyone knows that the internet exists and that you can buy things there. When we go to physical locations, brick-and-mortar stores, its because we want to purchase things that very moment. To give money in exchange for an item which you then take with you. Which is the way that business has been done for 99.999+% of human history. But even for probably a year or two before the pandemic, and obviously much more frequently since, a trip to Best Buy is an exercise in futility. When I attempted to call the store to speak to the manager to voice my concerns, I received an automated message stating that the store does not take phone calls of any kind, at which point I was connected to a woman apparently taking phone calls from a farm, because I could hear roosters crowing in the background. It was all enough to ensure that Im entirely done with Best Buy.

I walked into Best Buys in Portland trying to find a way to transfer my photos from my old model Nikon D80 to my Samsung S20FE. I own a brand new HP computer and would rather use my Android instead because I can take it with me while I travel doing my photography.I met a young Gentleman named Jason, I believe his name was, from the camera Department and shared with him my dilemma.I heard that I could buy a WIFI adapter for my Nikon D80 camera and was advised that they can be tricky!Jason told me that He had another idea how I could accomplish what I wanted to do.He advised me to try aPlatinum USB-C TO SD MEMORY CARD READERIt costed $26.00 and some change.Then Jason set it up on my phone so that I could transfer 2,567 photos to a folder that He set up for me in my Photo Gallery with it own icon for easy access.I was blown away on how fast that this device transfered all of my photos with no loss.Now THAT IS SERVICE!Thank you! Jason, for going out of your way for a first time customer who needed a solution to my dilemma.You deserve a Raise and hope that this review will help do that for you.

Helpful staff and prompt service ... No waiting forever to get help or checkout ... Always nice .... Inventory getting thin but the is a supply issue.

The guy was really friendly and help me with my purchase and went out of his way.

A good clean store. Would have given it a 5 but had to get young girl off her fone to help me

Customer service wasnt terrible, but it left a lot to be desired. They have really low stock constantly, though you can normally order for in store pickup at a later date if you ask.

Had a question, they had the answer. A nice well stocked, clean store. Nice staff.

Great experience on an overcharge on an exchanged TV. Taylor, the customer service representative was knowledgeable and efficient and quickly resolved the issue.

Always have what I want when I need it.

Every year it feels like theres less of a point to physical stores. Two different times I asked about an item and was told to check online.

I mean its best freaking buy

Nicest looking Best Buy I have seen. I like the flooring. Good sale on Blu-ray. Friendly and helpful staff! They let my daughter try out the media devices. Saw a staff member wiping down display tables with disinfectant wipes.Easy access to WiFi.Update: Sunday afternoon, January 2021; Curbside pickup available. Bathroom needs to be checked more often. Decent shape but one stall out of toilet 🚽 paper. No change from my first review.

Went in to buy new appliances for our home best buy staff was helpful set us up with new fridge dishwasher and microwave but mall security came into the store and asked us to leave leave for not having mask on 4800 dollar purchase not complete me and my wife left

Took a while to get a service representative to help us but after that everything went smooth

Not accepting calls at this location. When you go in they tell you that the online inventory is not dependable, so theres no way to see if they have something in stock before you make the trip to the store. Why bother to buy something from the store if you have to drive all the way there to find out its not in shock. Just get it online for cheaper....

So meny good tvs

Was looking for a headset and got sent all over the store by various employees who seemed more interested in making me walk away than actually helping. ended up stumbling onto somewhat what i was looking for on my own before giving up and leaving

They have just about everything electronic you will want. Reasonable price on most things

Went here to look around. Saw that Lexa is an App and some other tools that are wireless are needed.

Nice store! Has a fair amount of things to look at.

Great Store, Friendly Staff . Before you Buy Anything Check Out what T Mobile Can Offer you, its in The Same Builiding

Theyve just got every electronic you could want under the sun

Incredibly helpful and friendly staff. Even if the parking lot is packed, you can still get great service quickly. Ive been there twice recently for returns/order pickups and each time I was in and out in under five minutes. Staff helped me unload a TV from my car and carried it inside and was very polite!

Excellent customer service experience! Matt and Jen were incredibly helpful, and fun to interact with. Best Buy has a great culture and a terrific team.

Good luck trying to talk to a person on their phone number. User unfriendly.

The staff were very helpful and made switching phone plans easy. It was excellent not having to go to the Verizon store.

Great store. Came to get a 3070 but they were sold out

Too many bait and switch ads online, out of stock items, unavailable items, etc. Too little expertise in the staff. A very poor shopping experience overall. Its sad how poor the American business model has become.

I buy most of my electronics here through Best Buy even though they cost a little more because I want an actual store to return things to if there is ever an issue with items.This store seems way understaffed for the volume of customers it is seeing. My son picked up a nikon camera with a large lens, we looked through at different points in the store and the alarm system going off on it. We waited almost 2 minutes before walking away as the alarm wasnt stoping and it clearly wasnt an employee concern. We continued to shop through the store and it was almost a full 9 minutes of walking through the store before the alarm stopped and we didnt even see anyone reset it, I think it just stopped on its own.The Bangor store that I usually buy everything in had so much staff that is annoying because you cant go from aisle to aisle without being asked by multiple people if they can help you find something and South Portland didnt seem to have anyone available for assistance at all.

An average Best Buy typically with helpful and knowledgeable staff.

Customer service was ok..but sales are high in prices..some things were to expensive,while others were to cheap..go figure!!!

Your average best buy with friendly staff

Horrible service, good help you if anything is wrong with your purchase because they wont

Better and cheaper vs. Amazon.Just compare the price. There has been nothing so far that Best Buy didnt already have at a better price that Ive wanted.Support businesses that treat thier employees better.

The salesman was very informative. Helped me decide on the Surface.

Best Buy is great but at this point I’d tell you to order online and pick up. You should buy your electronics here, for sure. Just, in the Covid world, going into retailers kind of sucks right now. Buy online, do the pickup, and when people get vaccinated then go back into the store.

I am beyond disappointed with best buy and their customer service. I recently purchased a range top and a dishwasher. I did not notice any indication that my dishwasher would be on back order nor did it say anything in that regard on my invoice when I made arrangements for delivery. Despite the several connections best buy made to confirm my delivery date and time on these items they failed to communicate with me that I would not be receiving a dishwasher I had paid for a month and a half ago. It wasnt until the day of delivery did the geek squad inform me that they were only arriving with one part of my order. I tried contacting several best buy customer assistants line with zero luck of anyone answering the phone. I drove 40minutes outta my way to try and track down where my dishwasher could be. Instead of giving me an even exchange on an item the gentleman there cancels my original sale and recharged my credit card for a different dishwasher that he kindly gave to me for the same price. I square away a delivery before leaving the store just to receive a text message asking me to make an appointment for my delivery. I dont understand why on Gods green earth Id need to set up a delivery appointment if it was already set up before I left the store the other day. I am beyond frustrated and called to cancel this order as well. I am still out $800 with neither dishwasher. I am awaiting a refund on both of these and will be taking my business elsewhere once I am refunded

Were not friendly. I was buying a laptop that was over 1000 and the person helping me I feel as if he didnt really believe me and kind of gave us half help and interest all around... Very let down

Asked for help the guy took me over to the spot and walked off. And I needed his assistance to get what I would have needed. Super rude and he was just sitting on his phone.

Very friendly and helpful staff.

Im not particularly tech-savvy, I need an adapter for my Android phone. I showed the gentleman my phone and he sold me the wrong adapter. Not only was it not a fit for my phone, but it was also about $20 more than the one that did fit my phone. On another day I was looking at laptops, the store was relatively empty of customers, I was looking for 30 minutes trying to figure out wish laptop I like to, nobody came to see if they could help. I left and went to Walmart where I got bombarded with offers for help. I think because I look young that people assume Im comfortable with technology. Thats not the case. Ive never really used technology, and in fact only got my first smartphone a little under a year ago.

They definitely seem to be out of the movie video. Bummer

Just walked by wasnt looking for anything today.

Very impressed with the employees. Found what I was looking for the first 5 minutes of walking in. Always someone on standby when you need the help.

Lets just say that if you start there youll finish there. Knowledgeable and well stocked

I don’t always love Best Buy, but this Portland store has treated me so well over the years. I seem to always encounter friendly employees, and they have gone above and beyond for me more than once. It’s honestly fun to go here !

Great service, knowledgeable people. Price was good. They had what I wanted in stock.

The monitor I need was out of stock at most locations, but this is a great store with knowledgeable salespeople. Plus one of my kids works PortCon, and Ive seen how this store maintains a fantastic and supportive relationship with their community (even if they werent such a good crew Id shop here just to support that.) It can be a difficult time now to find what you need in stock anywhere, but if you can find it here you wont have to worry about annoying staff or trashy merch.

I was looking for a specific Nintendo Switch game & they had it. Cant help me better than that.

Service was great. Very spacious.

Did not offer to help me when I had issues with a router last year. I asked if the router I wanted to purchased was compatible with openWRT and the person on the floor looked at me like I was from Mars. If I had a phone I wouldve googled it. Now Im stuck with this $150 router I cant use in the way that I want. At least its better than what I had... Barely.

Employees were very helpful and pleasant

Kinda rude, and not very good with knowing what they sell, got a sound bar, the guy said it didnt have Bluetooth and it did.

Meh experience. No stock on a lot of items.

Minimal staff. Admittedly no knowledge of the product. Ultimately product out of stock anyway, despite signs to the contrary.

I enjoy best buy found the most part, but as a physical media collector they dont have a great selection anymore. Ah the times they are a changing.

Customer service was poor. I asked for help and the associate told me there not be anyone to help. I had to find items I was looking for on my own.

Its Best buy. Pretty much anything electronic including vehicle navagation, subs,amps. I bought my cars soundsystem there aswell as a Dyson purifier. If Best buy doesnt have it youll probably have to order it online.

I have always had great success with the staff and availability at this Best Buy location. I trust them for all of my tech purchases. Highly recommend!

Typical best buy, nothing out of the ordinary.

Curbside pickup gentleman were professional and courteous. Thanks so much for making sure my order was right, and verifying the contents. You rock! :)