I called into the store to ask about DirecTV equipment that I sent back. I gave my reference number and Lillian was no assistance at all and her attitude was horrible. Glad there is more than 1 UPS store

They are unable to notarize I9 forms, despite confirming over the phone that they can. In addition, the old man will talk to you in a condescending manner about how he has all this experience notarizing I9s, but is unable to help because he is incompetent.

The staff here is always helpful, and make it easy to ship things out. Will always come here over USPS. Great customer service overall.

Quick efficient service from a very friendly collection of counter workers. Ive never had to stand in line long if at all. My goto store for all things UPS.

I had to ship back to Amazon and the person who was helping me had an attitude. So I walked out and went to another one.

I received excellent service in transporting a fragile family heirloom from Michigan to Los Angeles. The representative made sure that the object was protected, and safely wrapped. I was impressed by the professionalism of the representative. I was delighted when the package was received and everything was intact.

Very helpful and tracking expected mail.Minimize any delay when necessary to communicate with vendors regarding expected shipments.

I had a great experience at the UPS Store when shipping my year 2020 Christmas gifts. There were many associates to help with my shipment. It was quick and arrived 1 day early at the destination. I highly recommend this UPS Store to conduct your business needs.

MOST HELPFULL STAFF WITH UNUSUAL ISSUE WITH CUSTOMS DECLERATION AND GOT IT ALL RESOLVED FOR ME

Store picked up, packed and shipped an item I won at auction. Service was quick and seamless. Item was extremely well packed and arrived in perfect condition. I couldnt have been more pleased. I will definitely use this store again, if I win another item at auction.

I dont know why the reviews for this location are so low. They are as fast as they can be, fully staffed every time Ive gone there, friendly, and patient. Ive witnessed very frustrating customers and have seen the staff deal with them with great patience. Ive gone to the Woodward location several times to see the line is out the door. I dont know why I bother.

Very nice and professional service!

We utilize this Store to receive packages at our vacation Condo. They are always pleasant, professional and prompt.

Fast and efficient. Well packed.

Always fast and friendly service at the Southfield Location.

I have the highest of praise for my UPS Store. Everyone is so polite, knowledgeable, and accommodating. ☺️ Dont know what I would do without them.

Have shipped several COVID packages through this store. They are always polite and very helpful. This location has become my shipping location of choice. Great to have such wonderful local businesses.

Fast shipping at a reasonable price. Highly recommend. Have used this UPS store a number of times. Never disappointed.

Terrible customer service from this franchise location. Wait times are always ridiculously long, store is cluttered, and the location charges you to print a pre-paid UPS label in-store. Ive shiped several items from this store before, but will absolutely not return.

This Store is a very nice visit among all the pack and ship type Stores. The staff in attentive, knowledgeable and very helpful if you do not know exactly what you are doing.Oh, I had a damage claim, but they jumped in and worked with the carrier to get me a refund for the damages to the package. All is good.I will shop and ship from here again.

Returned an item from ShopHQ who stated it was never received. Shaunice (sp?) was instrumental in helping me with the information to prove it was returned and received. I can now get the $170 refund Im due. She was very professional, courteous, personable and knowledgeable. Excellent customer sevice.

They charge you to tape the box. To tape a label to the box. They probably charge you to stand in line (always a long line)

Excellent customer service wonderful people to deal with and very accommodating to our special requirements

The employees at the Southfield UPS Store on 12 Mile @ Evergreen are always professional and pleasant.

I use many different people in different city for packing and delivery. They are not only charging a fair cost but very responsive and efficient. A good rare experience. Strongly recommended.

Always, always prefer the faster UPS over the slow service and uncaring customer treatment from FedEx.

Terrific service! Highly recommended.

Horrifying. Charged me 100 dollars to box and ship a 10 pound pkg to Maryland and a 3 pound pkg to grand rapids. So interesting i think its worth further investigation.

I bought items at an on line auction that does not do shipping. This Auction PS store picked up my item, shipped it very reasonably, and did it quickly. You can not ask for safer or better ! I deeply appreciated it! Thanks!

Extremely rude owner. No business owner should speak to customers the way this man does 👎.Go to a different location

I always receive great service here. Thank you

Efficient and effective. What more could you want?!I use it regularly for multiple office related tasks and the store is always clean, well lit with plenty of staff To handle the load. They have never failed to get provide prompt and professional service.

THIS UPS STORE TOOK VERY GOOD CARE OF PACKING AND SHIPPING A PAIR OF 19TH CENTURY SILVER ENTREE DISHES TO MY HOME IN THE STATE OF WASHINGTON. I HIGHLY RECOMMEND MOST IF NOT ALL UPS STORES FOR YOU PACKING AND SHIPPING NEEDS.

Good communication and good service. Recommended!

Great packing, on time, good price.

Use this store frequently and it is as good as any UPS store I have used before. Will continue to use and recommend.

The UPS store packed and shipped two small antiques for me. Both were delivered in good condition and at an inexpensive cost.

In & out good customer service

Thesed guys were great. They packed a very delicate ship model for me and it arrived perfect. Thank you !

Wow! I agree, they could be friendlier. I only use them for dropping off returns. I always get a receipt. Im glad Im reading these other reviews. I know not to use them for much else.

Great pricing. Easy and smooth transaction in every aspect. Highly recommended.

Easy to get my auction item picked up and shipped; excellent communication. Received quickly. Thank you.

Everything was as described. On time with a fair price

Wow! You outta just throw your money in the trash and punch yourself in the gut. The owner is so rude.I’ve gone in here from time to time. I usually get a guy named Mory (he is amazing, always upbeat and energetic). He’s the only reason I did continue to go there. However the owner was so bad one day, not to me, but another customer, that I refuse to give him anymore money. The guy has no people skills, makes people feel unwelcome and talks to people like they’re stupid. He made this lady feel so little. I felt so bad for the person I walked out with my stuff and went to Royal Oak instead. What a jerk.

The Ups store in southfield mi has an employee named Jon. She is the absolute rudest person I have ever encountered. Jon constantly has something rude to say. I go in today and to return something to amazon. I didnt need anything at all except to show the return code. I left it in the box because I didnt need it trying to be nice. I was informed that I needed to pay $1.00 for tape. I told Jon that I was informed by Amazon that I only needed to return item. She told me I didnt know what I was talking about. If you return stuff you pay for tape. Every time I go in there she makes some rude comment like that. I will find another way to get items and never use UPS southfield again.

Always a pleasant experience. The owner is professional and very helpful .

Very well packed, good customer service.

Excellent pick up, pack, and ship. I bought a painting at an auction they picked it up packed it and shipped it, very pleased

Quick, fast, professional service. Would definitely use them again.

I had participated in an online auction via the DuMouchelles Auction House. Once I won, I coordinated shipping my products via The USP Store, 0053, at 19785 W 12 Mile Road, Southfield, MI 48076. Their personnel were awesome. I would use them again without question.

I purchased a piece of Tiffany glass on an auction, contacted the UPS store 0053 and my piece of glass arrived in a short amount of time and in perfect condition.

This store is TERRIBLE TERRIBLE TERRIBLE. They lost one of my rims and tire. I filed a claim and they denied it with no reason why. So im just out of a BRAND NEW RIM and TIRE. The manager/owner of the store Keenan is so rude and wasnt any help. I will never ever go here again. I am also in the process of getting an attorney.

Great working with Keenan, he was very helpfuland answered all my questions, I’ll use again!

Careful packaging, timely shipment, and frequent status updates. Thanks for the great service!

Excellent customer service and great packing

Great place to get those projects completed. The staff is very friendly and helpful.

A thoroughly reliable company providing an affordable customer-centric service. Im entirely satisfied with my experience.

Fast shipping and excellent packaging. Many thanks.

Great packing, great price and fast service.

They charge you 3.00 to print a amazon label. Its a gmail account. Charging extra fees other UPS stores do not do that.

Just perfect service - thank you.

I wish I could give Zero stars. I ordered several pairs of boots and decided to have them sent to the store instead of my home. I get an email saying they were received at their store and then an hour and a1/2 later I received notice that I picked them up. Except that was impossible because I was at work. So I called the store and the person who answered the phone said they never received my order and that they did not have any package pickups that day. I did report the package as stolen with the main UPS and before they put it in their system as lost they called the store again. The young lady who answered claimed that the package was picked up. All I can tell is someone at the store stole my boots. #LIARS #theivesUpdate: Funny thing all of a sudden the package was tagged as refused by receiver and returned to JC the Penney. Smh

Did not contact me to tell me their printer was broken in spite of having left multiple contact options. Told me the printer was broken when I came back to pick up the order 24 hours later. Manager suggested I go to Kinkos, so I did.

Communications were excellent, and the package was excellent as well.

I only use this location to drop off return packages. It’s in, ask for receipt and leave. I’ve not had issues with attitude, missing packages or otherwise. Three star simply because of my limited dealings with this location.

Package arrived on time and in good shape packed well.

They charged me a dollar to tape one side of a box. They called it a charge to prepare my package for shipping.It was already packed ...come on, dude.

I have used this UPS store on more than one occasion and have always found them to be prompt and efficient with their pick-ups and packing. They also give you shipping options that could save you money.

They charged me $1 for a piece of tape. When I asked him why are they charging me for tape they said thats how they run things and theyre independently-owned so theyre not like other stores obviously. Just save your time and go to FedEx or another store. This location in particular is the worst Ive ever been to and I was only in there for a total of 2 minutes.

Store is run down and dirty. Counter help was not customer focused and helpful. Ive often had to correct their mistakes. Be careful shipping here.

Be careful. They may add options (not for free) to your ship without telling you. Make sure before leaving.

Courteous and efficient service. Package was delivered as promised without any problem.

Perfect service! Thank you.

Having just lugged in 5 huge boxes for my corporation, the man Maurie did not offer any help. When I got my paperwork out he looked and said it costs a dollar per a strip of tape. I walked out in the rain to get my tape and then he refused to wait on me and made his associate. This is the WORST privately owned UPS store I have ever been to! Should have used USPS or FED EX.

Very helpful people here!

Great communication, shipped fast, packaged well, they were the trifecta of shipping!

Effective and with personal helpfulnessKarin Sweden

Efficient service.

Close to home and moving out of state. Been here 4th time today. Dont know who owner is but staff is always unprofessional and rude. Sent my last box today. Have bad shoulder and called ahead to see if they could help with package. Rude on the phone employee said to come to door but when I got there I waited so long and they knew police cruise by and give tickets so I ended up carrying box in myself...man, is my shoulder ever killing me.

The online posting said it was open but it was not fully open. There was no employee there to help me ship my package. I do not recommend using this location.

The manager or owner is extremely rude and does not respect or appreciate the customers. He charges for everything, even taping up your packages and threatens to fire employees who dont abide by these ridiculous rules. I hope to never use this location ever again even for drop offs.

Very forthcoming. Turned out I didn’t need their services after all as I didn’t win the auction, but the UPS Store was at the ball!

Great store thank you very much

Prompt and efficient! Thank you

Be wary if you want ro make Amazon returns. My return was supposed to be a no cost print label at store transaction. They tried to charge me $3.00 to print the label!! I received major attitude from the clerk when i challenged the charge. I left store w/o making return and subsequntly called Amazon. Amazon customer service was great and arranged fora package pickup return. This is the third time Ive encountered unjustified costs at this location..including charges for tape! This store is close to my home but i will begin using a more customer oriented store near my work site instead.

Safely packed, reasonable cost.

Pleasure to deal with.thank you.

Horrible customer service. Due to their error of writing the wrong shipping address, my package was mis-delivered and I was never notified. It wasnt until 10 days after I called someone told me this information. The package being considered lost as it was dropped off to the wrong address with no signature and never being to returned to the sender, the customer service rep sent a notice to the address to return the package to the sender. Under the impression it was obtained by the incorrect shipment address, a few days later, I called back to track the package, a different person answers, the manager named Maury. He gives a completely different report, stating the package was held due to the address being incorrect. He calls a UPS support number, records the correct address, and claims the package will be sent to the accurate address as originally intended. Im relieved and under the impression the package is safe and the intended route will be completed. After a few days, I call back for a third time to follow up on the package, a different person answers, the owner of this location and gives a completely different report that my package is unfound and may be lost. The owner accounts for the last update from the first caller, reporting the package is still lost and they hope to get it returned. The previous activity involving Maury was outside of standard procedure regarding mis-deliveries. The owner was very curt and apathetic to the situation. After receiving three different reports, I was confused about the situation and didnt know who to trust. Never go to this location. Not only were they negligent with the delivery process due to recording the incorrect shipping address, theyre clearly unorganized and due to the miscommunication among three employees, their manner of conducting business is unprofessional.

Horrible experience with this location, not only is the staff rude, but when I talk to the manager/owner, he was totally rude. I shipped 2 packages and one was on my porch the next day and of course, it is not their problem. And the word douche describing this owner of this location is an understatement. I would not use this location ever again. They are not into customer service and should have never opened a customer service business. #Teamrude #theyaremessingupUPSgoodname

The nastiest and rudest store owner. We tried to send a package (Verizon prepaid label) and they lost it. We called and the worker said its the drivers fault. We called again to talk to the manager and the manager was not helpful at all and very dismissive. Even blamed us because we did not write the shipping address down. Why the heck do we need to write the shipping address down when it was a prepaid label by Verizon? No help at all. This store should be closed. Not a good image for UPS. We have to call Verizon to explain to them that the package was lost and UPS is incompetent.

Good service. Very friendly.

Customer Service Dude (Keenan) Was VERY Rude and Short and not very helpful; not only with me, but the customer that he assisted ahead of me.

You can mail items here through UPS or rent a mailbox. This is a bustling strip mall/parking lot.

This place is horrible, I was here last Friday and just because the young lady rang up the wrong price. Then her and another manager to argue with me the customer on basic math telling me 11+4=29 I explained its 15 but they decided to threaten me stating they would call the police. Well stay the hell away from these very unprofessional people here.

They have a tendency to be very short and borderline rude. Even when they aren’t busy.

I love this location they are very friendly and helpful...

My people aint s#%t, thats all. Smh

I rented a mailbox from this store and constantly had problems. Mail would arrive weeks late. On multiple occasions my mail was already open and taped back shut. Any time I asked the clerk for help they never had any idea or advice. Completely inconvenient!

Nothing was what I order. Size was not to size; one piece was a small came and was an x x large, another was a skirt that was nothing compared to pictur . I will never order from here again.

They work with Amazon to give the customer a good experience with package delivery.