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Great Lakes Ace
29201 Greenfield Rd, Southfield, MI 48076, United States
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Great Lakes Ace
Comments
Ro
Review β„–1

Great hardware store had everything l needed and a lady helped helped helped me with everything l needed plus she was a nice lady πŸ‘πŸ‘

Em
Review β„–2

Staff here is super helpful and always willing to help me with my projects as well as answering all my questions.

Ed
Review β„–3

This is a nice place to go for any hardware needs. The crew is very nice.

Ch
Review β„–4

Great customer service. Greeted at the door, asked if I needed help finding something while I was inside polite on the way out the door.

Ra
Review β„–5

The staff are pretty cool. They will get you to what you need.

La
Review β„–6

I really like this ACE. The staff are very friendly, helpful, and knowledgeable. They almost always have what Im looking for. Great store!

De
Review β„–7

Always neat. Clean and well organized.

Ge
Review β„–8

Polite and professional. Have been a staple of my families house hold shopping for decades. From propane refills. To having experienced agents at the location. Have never had a bad experience.

Be
Review β„–9

Helpful friendly staff.

Ra
Review β„–10

Well organized and very clean.In and out quickly. Covid-19 compliant.

Ge
Review β„–11

Today, I had no choice, but to leave my home and purchase a snow blower! My wife and I not only love the model we selected (image attached), but we truly appreciate John and Maria for all of their wisdom and insight into our final selection!Charged my double batteries and ready for the snow storm coming!!!!

Li
Review β„–12

TONY was so helpful and kind . He was very patient with me in having a hard time deciding in the PAINT department. THANK YOU TONY and ACE .

Fr
Review β„–13

Love this shop! Staff always helpful and if they dont have what you are looking for, they are sure to find out what other stores near by do.

Br
Review β„–14

Had exactly the products we needed. Tons of staff there and helpful!

Sh
Review β„–15

Always a pleasure to go to this particular Ace. The staff is very professional a d friendly.

Wi
Review β„–16

Its okay, sales staff not knowledgeable about items in the store. Had to browse the whole store twice to find the Brass Chaplin sprayer nozzles - staff members said it was an online item only - NOT!

Mi
Review β„–17

Local lovin, great deals too

Ca
Review β„–18

I just love going there! Its always nice and clean they always have what I want even what I dont expect to find better things than some other.

Mi
Review β„–19

One stop shopping, everything you need.

Ka
Review β„–20

Well stocked. Did not have what was needed.

E.
Review β„–21

Great local hardware store. The store associates make you feel welcome and offer ideas to help you with your projects.

H
Review β„–22

Excellent customer service!

Lu
Review β„–23

The close to home Ace for me. Theyre relatively helpful when not ignoring you, but if you know what your looking for they usually have what youre looking for in stock.

Ma
Review β„–24

Id give no stars if i could... Really terrible service. I asked for assistance & a girl looked at me & kept walking. When I was checking out I stood at the first register with a person standing in front of me & i I said excuse me... he finally said oh, im not open & shut his light off. So I went to the next register & asked if he was open. He slowly replied yes while he kept fitting bags on his rack for the next 2 or 3 minutes. Just my opinion but they need an entire staff change. Bunch of not wanting to do anything bums.

Gl
Review β„–25

Leaf bags time at ACE

La
Review β„–26

Great ACE location; staff is very helpful. Lots of coupons

Jo
Review β„–27

The manager was very prompt about addressing my needs. Polite and professional service!

Da
Review β„–28

They are very well stocked and all of the employees are knowledgeable and super helpful.

Ti
Review β„–29

Had to return an item. No fuss at all. Great to see!

Lo
Review β„–30

Always have what is needed, or where I can get it

Ro
Review β„–31

Great customer service

An
Review β„–32

If you need a replacement screw, nut or bolt, this place is stocked. Very friendly and helpful staff.

Ma
Review β„–33

The staff is very helpful

Lo
Review β„–34

Ace is my go to place for quick fixtures around the house and the location is prime.

Ch
Review β„–35

The best service from the manager & cashier. Outstanding service in fact. They really have some things. I went in there to get one thing & came out with many

Re
Review β„–36

You go in see what you need and come out. Also the cashier was friendly and helpful.

So
Review β„–37

Great service, limited inventory. Great place overall for you neighborhood hardware needs.

Br
Review β„–38

Wes the only ACE store that had The item I was looking for Within a 20 mile radius.

Jo
Review β„–39

Great for those quick home fix needs.

ke
Review β„–40

Nice staff quick service

MB
Review β„–41

Truly a wonderful store. It has a small-town feel, not a corporation one. The people who work there are always happy to help you out, and help you find everything you need. The prices are pretty good as well - maybe slightly more than Home Depots, but worth it to not have to wander around by yourself with no one to help you find what youre looking for.

Ch
Review β„–42

Had just whay i needed.

Ro
Review β„–43

Nice little home town Ace! Good people

Pa
Review β„–44

This Ace is across the street, go there for all my general hardware needs. Saves a bothersome trip to one of the big box stores.

Ta
Review β„–45

Still my fav, knowledgable,friendly and helpful staff, always have what I need and they can operate their own registers. Think thats called SERVICE! Thank you!

cy
Review β„–46

Love it.

Ri
Review β„–47

Neighborhood hardware. Not your oltime store but pretty good.

To
Review β„–48

Got some keys made.

K
Review β„–49

Staff for professional, friendly and helpful.

Th
Review β„–50

Well organized, very helpful staff and they got just about anything you can imagine

Pa
Review β„–51

Kassidy, at the Greenfield location, is awesome!!πŸ˜€I went in for a patio table and umbrella purchase today. She was so helpful and patient with helping me match up a set for size and fit. The entire staff is always friendly and courteous when I go there. THANKS, GUYS!!πŸ‘

Al
Review β„–52

Friendly knowledgeable staff good prices great service

Wa
Review β„–53

Husband had to get items. Good hardware

Ca
Review β„–54

Theres been a big change in this store recently. In the past, all the workers were friendly, helpful, and happy to answer questions. However, every time Ive gone in this season, its either been difficult to find an employee or theyve been rude, slow, and seem bothered by anyone asking simple questions. Very disappointing.

To
Review β„–55

Well stocked, friendly employees

Ch
Review β„–56

Short of workers.

Sa
Review β„–57

Had exactly what I needed; quick & pleasant service.

Th
Review β„–58

Good service.

Ja
Review β„–59

I work at an Ace Hardware but they didnt have what I wanted. I googled the item and this location had my product. I was in/out in less than 5 minutes.

Ma
Review β„–60

Clean and calm area. Meet up your hardware needs.

Sc
Review β„–61

Nice store, I had to go there a couple times and they had what I needed.

La
Review β„–62

Get in, get out quickly. A little pricier than the big box stores. Just a hole lot faster to get in and out.

Ma
Review β„–63

At times I like it better than the big box stores because if you cant find it they will come around and definitely help you. if they cant find it they will look it up for you to find out where its at or they will order it for you in case they dont have it.

St
Review β„–64

Good selection of items, very helpful staff.

Ms
Review β„–65

Excellent for finding that hard to find metric screw!!!

ar
Review β„–66

Really good place nice and friendly

Mi
Review β„–67

Staff is always courteous and helpful.

Ja
Review β„–68

I went in with a complaint and there was no problem it took care of it thumbs up

je
Review β„–69

The neighborhood hardware joint. Everything you need for around the house projects. Clean, well-stocked, friendly and knowledgeable staff.

Ro
Review β„–70

Nice store pretty big and the customer service is very good

Mo
Review β„–71

Prices are reasonable and you can find help easily

jo
Review β„–72

Workers say hello when you walk in the door.helped me find what i needed

Ju
Review β„–73

I have been here 4 times in the past month (gardening season) and extremely frustrated each visit by the lack of customer service. Its never busy, yet there isnt anyone helping customers on the floor - simple things like, what type of file to purchase, where are plant labels located, etc - end up taking me 20+ minutes. And when I do manage to find someone they are chit chatting with coworkers in the middle of the store. Today a cashier was chewing gum while ringing up customers. Completely unprofessional.

ch
Review β„–74

Great staff. Lots of good help from everyone who works there.

Ch
Review β„–75

Thank you for the great service Eddie Jackson.

De
Review β„–76

I went here to get keys made. The people here are so nice. They all have warm personalities. From the moment i walked in i was greeted with a smile and kindness. I am moving far but i will only do business with this Ace Hardware no matter the drive. Dave was a great help in getting my keys made. He also put the rings around the keys for me so i can tell them apart. He was so nice. Kassidy (i hope i spelled it right LOL) has a wonder spirit as well. I wish i could give them 10 stars 😊

Sh
Review β„–77

Had exactly whati needed

Av
Review β„–78

Very helpful and considerate. Stuck with me as they tried to solve the problem. Even called in backup and waited with me. Just a wonderful group of employees.

Hu
Review β„–79

Great service. The staff was very helpful and courteous.

St
Review β„–80

Thats some really good deals on some garbage cans friendly service

Ke
Review β„–81

This is my closest hardware store, but Ive stopped shopping there after experiencing some unnecessarily rude staff. Durst is right down the street and theyre always pleasant.

No
Review β„–82

Very helpful and knowledgeable

Ka
Review β„–83

Very helpful staff

Ma
Review β„–84

No one bothered me or asked if i needed help, i got to wander aimlessly through the store until i happened upon what i needed. Check out was quick too.

A.
Review β„–85

Decent selection but hard to get help from staff.

St
Review β„–86

I always find what Im looking for and having it be at a reasonable price is a bonus

Va
Review β„–87

Nice Hardwear store has a lot

An
Review β„–88

The staff is always knowledgeable and friendly!

Pe
Review β„–89

This is a great local hardware store. It has all the basics, and it is often cheaper than Home depot.

Ni
Review β„–90

This is a small outdated store. The staff members that I encountered were not knowledgeable about the product I needed. Instead of asking another coworker for guidance, one suggested a product that ultimately did not work.

Ro
Review β„–91

They had everything i needed...just a lil pricey for bulbs..ijs

Dw
Review β„–92

They verey helpful

Vi
Review β„–93

Asked a question about lawn chairs and the employee didnt look at us when speaking.

Ju
Review β„–94

Neat, stuff in stock, and I got ehat I wanted. Retail genius.

Jo
Review β„–95

Ive bought a magnifying glass there.

Bi
Review β„–96

Doing a tear out and the had masks

Ro
Review β„–97

Very helpful and honest in directing me to aproduce of equal performance for my lawn.

Ro
Review β„–98

Staff always helpful. Usually can find what I need.

Co
Review β„–99

Clean, organized and available on Sundays. Never had an issue here.

Gw
Review β„–100

They take great care of us and are always helpful!

Information
27 Photos
100 Comments
4.3 Rating
  • Address:29201 Greenfield Rd, Southfield, MI 48076, United States
  • Site:http://greatlakesace.com/
  • Phone:+1 248-557-4320
Categories
  • Hardware store
  • Home improvement store
  • Paint store
  • Tool store
Working hours
  • Monday:8AM–8PM
  • Tuesday:8AM–8PM
  • Wednesday:8AM–8PM
  • Thursday:8AM–7PM
  • Friday:9AM–6PM
  • Saturday:8AM–8PM
  • Sunday:8AM–8PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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