My salesperson Ashley Olson was amazing! This is the first time I ever purchased a new vehicle order and she made it so easy. I loved that there were no gimmicks or surprises and her communication was always excellent. I live in AZ but I will come back to Doug Smith just to work with Ashley.Thanks a million!
I ordered a Cherokee L in August. Every person in this dealership are awesome to work with. I Mostly worked with Hunter and Jeramie. Both were very knowledgeable and great to work with. Jermaie kept me updated weekly with the progress of my jeep and when it finally arrived and it was time to finalize the deal he went over every detail and answered every question I had. He followed up a few days after to make sure everything was going smooth and to see how I was liking it. I had a TV installed in the jeep and went through the company the dealership uses. Jeramie went out of his way to call the company and schedule the installment and had them pick it up and drop it off so I did not have to drive it in. He made this such an easy process and I will definitely be using them again in the future. Hands down they are the best dealership I have ever walked into. I highly recommend them.
We bought a new Grand Cherokee from this dealership and had a great experience with our salesman, Marcos. He even delivered the vehicle to us on a Sunday and we live 3 hours away. He was the easiest salesman I have ever dealt with and was not pushy at all.Giving a 4 star review due to their finance manager. He was WAY off on the amount we would be putting down so he was way off on the loan amount and our payments. He also will repeatedly call you, back to back, until you answer.Overall it was a good experience but if we purchase another vehicle here, I will only deal with Marcos and someone else in finance.
Porter and Tyler helped us buy our new Jeep Grand Cherokee L this weekend. They were absolutely wonderful to work with. They made us a great deal on our trade-in and new purchase. Good down to earth men, not pushy and wanted to make sure all our needs were met. We would highly recommend either one of these guys! Thanks Porter and Tyler!
I have now bought 2 vehicles from this dealership- by far the best car buying experience! Marcos was very knowledgeable, helpful, and kind! There was never any pressure and he was very down to earth and understanding. It was a breath of fresh air to be doing business with someone who understands whatever situation you are in and helps guide you to make the best decision You for your situation and needs. I will definitely be returning later on down the road.
Ive bought a lot of trucks over the years, but this by far was my best experience. Competitive pricing, great selection, and no hassle. This is the way truck (or car) buying should be. If youre in the market, I highly suggest stopping in and giving these guys a chance! (Disclaimer, you may leave with a new vehicle as you cant say no to the great deal! )
Had the pleasure of meeting and doing business with Marcos. Was very helpful throughout the whole process. Made buying a vehicle from across the country very smooth! Also was very knowledgeable about every aspect of the vehicle. Outstanding service🙌🏼
I had a very good experience with the people there. Our salesman, Porter, was very personable. He took the time to visit with my wife and I. He didnt push and allowed time and space to think and review. We are pleased with our experience.
Marcos P was a great salesman. Definitely would come back to him.
Ive had our familys Grand Caravan in twice in the last couple of months, once for some preventative maintenance and once for repair. Ive been more than pleased both times with how my experience was handled. There is great communication from the service staff at this location with plenty of follow-up calls and explanation of services rendered. They set a realistic timeline of when the work will be done and both times were done with it earlier than expected! Im writing this review since I dont seem to be getting a survey via email like previous emails say I may get. Thank you to Ryan Prestwich and ALL of the service team for how youve treated my familys vehicle. I will definitely keep coming back to keep the Dadillac running for miles to come!
The people here were so kind and easy to work with. They made us feel welcomed and it was a great experience all around. Marcos and Bryson made the process smooth and I did not even have to worry.
Marcos is a very great guy we had our children with us and he didn’t mind at all. When we where going over Numbers he gave the kids a note book so they could color. His customer service is top notch. Thanks for helping us Marcos
I was very happy with my day at you dealership. Your sales man made me feel comfortable and confident that he was giving me a good car. Hunter seemed knowledgeable in this car and was very helpful with teaching me about all the bells and whistles. When we drove away I was smiling and knew I was making a good purchase. Since then I have been called by Hunter to check on us and make sure we are doing well with our new car! He’s definitely an asset for your dealership.
I had such an enjoyable experience with this dealership. Tyler is a great salesman, he did not pressure me at all one way or the other, which being a female, I really appreciate. Joey was also very pleasant to work with. Daniel from financing was a pleasure as well. Everyone was very informative, patient, and so kind. I appreciate my experience today with Doug Smith Spanish Fork!! I’d give them 8/5 stars if I could!
This dealership is awesome and the staff is even better. My salesman, Jecel made buying a truck out of state a breeze. He was always responsive and I felt confident having him coordinate with the shipping company that shipped my truck. If you find yourself needing a new vehicle, call this dealership and ask for Jecel!
Tyler and Hunter were excellent to work with! They were able to provide the information and pricing I needed without any pressure. This is the fourth vehicle I have bought from Doug Smith and I’ve had a great experience every time. I would highly recommend them for their customer service, fair pricing, and continuing service through the life of the vehicle.
Curtis took the best care of me! He was considerate and listened to my needs. Ill be Lifelong customer. Would recommend 100%
We just bought a new car, a Dodge Journey from Talon! We had tried 2 previous times to find something we both wanted, but things just weren’t working out. 3rd times the charm and we are very happy with it and with our salesman. Thanks again, Talon!
They really take good care of you. I would give them 10 stars if I could 😃 I recommend them over any car dealership in Utah
Their techs are too busy to service your vehicle at the time you set it up for. The service writers are not the most friendly. 3 stars because I had to reschedule my service appointment twice and when I came in on the second time, they told me Id be one of the last vehicles they would see that day. Why do you make an appointment if they dont keep you at your appointed time (especially since my appointment was a diagnostic appointment that was covered by the warranty)? Someone needs to fix this with their service department. Seems as though the left hand isnt talking to the right hand.
Marcos helped my wife find the perfect truck for her. He was friendly and great to deal with. I will definitely be dealing with him again.
We have been looking for a vehicle to fit our family and our business. Hunter has been so helpful in searching for that specific fit. He spent countless hours searching, tracking and locating different vehicles that fit in our “needed” items...not an easy task, we have been super difficult to say the least! We really appreciate all the time and effort he’s put in to helping us find our perfect vehicle!
Marcos took the time to find me the perfect vehicle. He ask questions and really listened to what I was saying. I would definitely buy here again! Thanks Marcos.
Marcos was so helpful and even stayed late on a Saturday night to help us out! No pressure and so nice! Such a great car buying experience!
Hunter, Ashley and everyone I dealt with here we’re very helpful, and the whole experience was pretty hassle free. Didn’t take all day like most dealers. Didn’t have to deal with the BS most dealers put you through either. Pricing was transparent. No surprises. I came from out of town to buy here, because there prices are the best around. Highly recommend for a Jeep purchase.
In the last 3 years we’ve bought three Jeeps from Ashley at Doug Smith in Spanish Fork. We just bought #3 and we love it and we will only buy from Ashley. She’s the best.Great honest service and the type of buying experience you can only dream of. These are honest and good people.Highly recommended buying from these guys. We drive down from Davis county, passing a dozen Jeep dealerships to get to this one.
Jerami and Marcos were awesome. I found the perfect truck. Normally I am not a fan of the car buying experience but these guys made it easy and didn’t pressure me at all.
We were very pleased with our service today! I wasn’t set on buying a new car (just wanted to look) but Hunter went over and beyond to find us the perfect car. I told him our budget and he made sure to stay under it WITH all the extras to buy! They detailed our new car and was very professional and patient with us! We definitely recommend going to see Hunter Nielson for your vehicle purchase!!
Marcos is one of the best part about Doug Smith we have bought a couple vehicles from him hes never pushing and he is truly one of the nicest guys! Thanks Marcos!!We run into some problems and Markos stuck with us the whole time making sure everything went right so I could get my new car Thank you Markos! Doug Smith he deserves a raise for being on top of everything like he is one of the most amazing humans!
From the beginning to end we had a great experience. Tyler was very knowledgeable and when he didn’t have the answers he was very quick to figure them out. He didn’t pressure us at all but helped us get the perfect car. I would recommend this dealership and Tyler to anyone looking for a car!!
We purchased a car a while ago and I still struggle thinking about the experience. The person we worked with was super nice, but I definitely feel like we were not treated very honestly. They didn’t honor their online price and gave us a deal on some random number pulled from a hat that was hundreds more than their online listed price. So stick to your guns and make sure they give you the same numbers. When I asked about it it was kinda brushed over which I didn’t like. Over all an ok experience, but I wish I had been more forceful and demanded the original price.
This was probably one of the best experience ever had at a car dealership.my sales person Hunter was knowledgeable friendly I never felt pressured.To the manager of the store Joey he was friendly and make sure I was getting into the right situation for my loan.I would definitely recommend this dealership to anyone it’s worth a drive and I drove all the way from West Jordan.
Porter was very helpful and had excellent customer service. These guys are great to work with, they aren’t pushy at all, and they make buying a vehicle a quick pleasant process.
My wife and I had a great experience with Marcos helping us out with our trade ins and new Jeeps. Very helpful and not pressured. Thanks
Worked with Ashley to buy my first new car, jeep 4xe. Love it, she did awesome. Gave me a great price
Jesus and Jiselle helped me with my car purchase and were very accommodating and friendly. I would definitely recommend!
We just purchased our second truck from Doug Smith! We bought the first one a few years ago and came back because our salesmen, Marcos Pereyra was absolutely amazing. Well felt no pressure from him and he did his best to answer all our questions and ultimately we found what we wanted.This time was no different, Marcos guided us through the process finding us the perfect truck! We will definitely be repeat customers, because that kind of service is hard to find!
We had a great experience working with Marcos! He made it very smooth and explained everything in detail. This is the second vehicle we have purchased from here and will keep coming back.
This is honestly the best dealership! I have bought many vehicles and I haven’t ever been treated better. Parker was my salesman and would HIGHLY recommend him to anyone. He got us the price I wanted and wasn’t overly pushy. If you’re looking for a vehicle Doug smith is your place.
Marcos was super helpful from the moment I called about my car! He answered all my questions and was an all around great guy to be around! Even after I bought my car I had some questions and he answered every one! I will definitely keep trusting him for my car buying needs!
My husband and I have had bad experiences in the past with car dealerships and the process of buying cars. These guys made it easy! We were able to tell Marcos what we were looking for and get exactly that. He was very understanding of our situation and made sure we felt comfortable with the sell. He was supper great and made sure we got what we wanted with the sell. Marcos was great to work with. He let us know immediately when we were able to pick up our new truck and let us pick a time that would work with our crazy work schedules.When we decided to get the truck we worked with Paul in financing. He was awesome as well. He made sure he got us the best rate with the institute we had asked to go through and even compared rates to let us know other options. Paul helped us out by letting us sign at different times due to our crazy work schedules.Over all this was a great experience. Would recommend and will return.
Great guy perfect experience will shop again thanks porter knickerbocker. You did great
We got the van of our dreams here! Thank you to Marcos for helping us. He was so knowledgeable about the product. He was so delightful and funny it really made the process so seamless! Thank you so much, Marcos! With this van purchase youve helped change our lives! Shout out to Paul as well for his help! He was training while we were there but already seemed like he knew exactly what he was doing! You guys are the best!
Big shout out to Robert in the service department for taking care of me. He got my truck in and repaired fast. I was expecting at least a couple days but they had it done in less than one. Also want to thank Reid for poking him with sticks to keep him on top of it. Never have I had a salesman take such good care of me. You guys are awesome.
Liked Reed a lot. Wasnt pressured. Good Salesman
Love looking at cars here! Hunter Neilson was super nice and educated on all the listings! Super kind and will for sure be back for when Im ready to purchase a car!
Hunter is a very good salesman. I told him what we wanted and he showed us different vehicles that fit in our specs. Hunter is very knowledgeable on the cars and was polite and not pushy at all.
My wife and I recently purchased a minivan from Joey and Hunter. They were amazing! They took the time to show us the van and were able to answer all of our questions. Paul in their finance department was very helpful in explaining our payment plan. If you are looking for a trusted dealer, then go see Hunter or Joey. I will definitely be buying my next vehicle from them. Thanks Doug Smith for having such a great staff!
I had an awesome experience buying my car from Porter Knickerbocker at Doug Smith. I went in to see if they would help me trade in my car and help me get into one that I would love. Porter took time to show me what vehicles he had that would work with the price I wanted to stay within. I took them for a test drive, picked out the one I wanted. Paul was very helpful in explaining the finance information and got us the best rate and payment. I am now driving a car that we are totally in love with. Porter came to my house with all the paperwork to sign and delivered the car to us. Thank you Porter and Paul at Doug Smith Auto for making the transition go as smooth as it did. We are so happy!
We bought from out of state and had the best experience. We worked with Marcos P. He was exceptional! My husband had a million question and he responded quickly, was professional and super friendly. We drove 4.5 hours and he had everything ready and waiting. By far the easiest vehicle purchase ever!
Bryson was very knowledgeable of all of the vehicles that my wife and I looked at today, and hes hilarious!
Ashley didna great job, first time buying a new vehicle. Would 100% do it agian
Porter did an awsome job getting me my jeep. I will be back again.
Recently purchased an used highlander from Jeramie. Customer service was awesome and prices were right! I would by from there again.
Found a great truck for a great price! Hunter and the rest of the team did a great job helping me out through the entire process. Was very easy and stress free. Drove up from St. George in the morning and with a short time after arriving I was out the door with my dream truck! One of easiest experiences I have had while buying a vehicle. Thanks guys!
Marcos knocked this out of the park. First let’s set some parameters for what constitutes a 5 star review and what is not a 5 star review.Average is 3 stars and average is pretty easy to achieve. It’s what most of your car purchase interactions should fall into. The middle of the bell curve.4 stars would be above average. Small gestures that weren’t required but appreciated. Going the extra mile.5 stars is an ace. 100%. A rare occurrence. Truly extraordinary. Leaving no doubt that a better deal could have been put together or more thought into the relationship.Marcos achieved 5 star status.I submitted a build order request on the manufacturers website to get some feelers for price and delivery time. The next day Marcos called me with some similar trucks they had on hand, and while I was fairly set on building I told him I would entertain the idea if he gave me some pricing. He was on it. Same day I received transparent pricing that was extremely competitive and better than what I had received from other dealers. Marcos was quick to respond with additional info as we crafted the details. ALL of which took place over the phone while I was in another state.The truck was the easy part. I also needed quite a few customizations to the 5500 and Marcos was up for the challenge of meeting my high expectations. Again, all of which took place over the phone. Within a few days we had the deal formalized and I eventually made it in to meet Marcos and officially sign the docs so the fabrication could commence.Marcos was very professional and while I NEVER would have imagined purchasing a truck sight-unseen, over-the-phone, from another state, he made the process as fluid as possible and instilled a lot of trust over the phone. His communication was top notch.Hard to say enough great things about Marcos, especially given the complexity of this purchase and not actually meeting in person until about 90% of the way through the whole process.That is a 5 star review.
Ashley was great. Very helpful with ordering my truck. Kept me informed during the build process. I would definitely shop here again.
Ashley Olson went to war for me, and got me the deal I wanted. The original truck deal I came in for had fallen through (not her fault), but she didnt give up and I came out with a better one. Thanks again.
I worked with Gus on the phone about a red Dodge Ram 3500 that they had on their lot. I drove up from Arizona and they worked out what I thought was a great deal and I bought the truck! I would like to thank them for there straight forward process! I would recommend them to anybody and would go back for another vehicle. Thanks!!
Great experience thanks to Ashley! She is very knowledgeable, helpful, and kind! She answered all my questions and made my purchase easy. She is the best :0)
Thanks to Robert in Service Department. Had an engine light come on as I was coming thru Spanish Fork UT on my way to Wyoming. Robert was able to code the problem on my 2019 Ram 2500 and got me back on the road. Excellent service and great customer relations. Thanks!
When it comes to dealership experiences, I am not one who is usually very excited to go through with that process but this experience was very different in such a positive way. Doug Smith in Spanish Fork listed the 2019 Ram pickup that I bought at a great price, they gave me more than fair value for my trade and just took great care of me. If youre someone concerned with COVID, they can work with you over text or phone and iron out all the details beforehand like my situation. We agreed on numbers and then the next day I brought my trade vehicle, did a few documents of paperwork and was out the door in 30 MINUTES!! Tyler Gardiner was my dealer and he was incredibly helpful, professional and would recommend him to anyone. Paul was the finance manager and he too was great, informative but not pushy and was kind and respectful. If you want a fair or better deal, go to Doug Smith. Theyre the most transparent out of all the dealerships I visited in a 100 mile area and I guarantee your experience will be just as great.
Great experience!! Their super helpful with our situation. Tyler was awesome to work with!!
I’m so grateful for Ashley and all of her amazing help! Thanks to her, I found my dream car and I never felt pressured or forced into purchasing anything. She wanted to make sure I absolutely loved the car before I purchased it. Everyone there truly wants to help you! Ashley was so easy to talk to and she was ready to answer any questions I had. Love Ashley and my new 2020 Jeep Renegade!! Thank you so much again!
Reid Edstrom was the best salesperson. He was very knowledgeable about the Chevrolet truck we test drove along with the Dodge truck we ended up purchasing! He was so friendly but not pushy and made transitions easy. Ask for Reid if looking to buy at Doug Smith, you won’t be disappointed!! Everyone there was so helpful and nice.
One of the best car buying experiences I have had. There was no pressure from the sales or finance staff. They made thoughtful recommendations for upgrades and didnt push when we said no. All of the staff were personable and friendly. Got a great price on my truck, too! We have purchased 2 vehicles from Doug Smith in the past 18 months and you can bet well be back.
Old meeting the new. It was great working with Marcos. He was fun, he knew his jeeps and he had a ton of patience letting us test drive the different models. I figured after 20 years I could use a new Jeep. We visited a lot of dealerships but it didn’t feel right until we paid a visit to Doug Smith In Spanish Fork and met Marcos. Glad we stopped by and thanks for helping with my purchase.
Very honest and straightforward. We dealt with Porter. He met us in the parking lot and followed through with everything he said he would do.
Working with Doug Smith Spanish Fork was extremely easy. They made the entire process smooth.
Marcos Pereira was amazing! Such a cool experience getting my dream truck. Would definitely recommend that everyone get there next car here.
We felt very comfortable with our salesman Marcos. He was very knowledgeable about all the vehicles we looked at. He also helped us zone in on what we really wanted and found a perfect match for us. We are repeat customers at Doug Smith Spanish Fork. We feel we are treated fairly.
We really enjoyed our experience with these guys. They won’t guilt trip you into buying more than what you want. Ashley was great and really helped us!
Service was helpful in a way. But there are too many salesman walking around. I felt like I was constantly in a shark tank waiting to be preyed upon.
Bought a new 2021 Ram 3500 from Marcos at Doug Smith in Spanish Fork. Excellent, respectful service. Non-pressure salesman gave us a great experience. This is the second truck I have bought from Marcos and will return again next time.Branden Black
Great service! Awesome folks! Got us back on the road!
Gus and Marcos made the car buying experience super easy! I had a trade in, and they were super helpful in helping me choose what I needed next! Service shop also got brand new tires on my new Wrangler THE NEXT DAY!! Definitely recommending to friends and family.
Very friendly and honest. Porter was awesome and always helpful along the way. Awesome truck buying experience highly recommend!
Ashly is amazing! She was so kind and dealt with my two really young kids running around for a couple hours and was super easy to get ahold of. We also worked with Hunter and he was always updating us on new cars we would be interested in and was always ready to answer any questions we had. Super great employees all around!
Good customer service. Bryson was great to work with! He was very patient and knowledgeable. If he didnt know the answer, he made sure to find out. I would work with him again.
Ben in the Service department at Doug Smith Dodge in Spanish Fork is incredible to work with. He listened to my needs & instead of an appointment in couple days down the road. He moved some things around & got me in & out the next morning before the holidays. Awesome customer service & my truck was completely perfectly. Doug Smith is lucky to have such an employee. Thank you Dan!
We shopped around when looking for our Jeep Gladiator. We ended up purchasing from Doug Smith in Spanish Fork. Marcos was amazing from start to finish! He really made you feel like family! I will defiantly be a repeat customer and would recommend him to all my friends and family! Thanks again Marcos and Doug Smith Auto!
Doug Smith is amazing! We love working with this dealership! We bought our last two vehicles from them and will be back. Marcos and Gus are awesome to work with!
Service and parts have been so helpful and great. Customer service is very good. I am always notified as soon as parts arrive.
Thank you for the great experience! Your team was very friendly and made it so enjoyable. Great service!
Went window shopping,left with my dream car! Porter was wonderful to work with. We ended up ending the day with marcos and let me tell you, he is wonderful ! He made sure we felt comfortable in what we were buying rather then feel like another sale. Im forever greatful for the amazing experience he provided ! I was extra excited going home with my new baby!
I came in looking for a new car and was uncertain which one to pick. Thanks to Ashley and the Doug Smith Jeep dealership, in Spanish Fork, I was able to find and purchase the perfect car for me. Ashley did everything she could to help me get the car I wanted and stay within my budget. I’m very happy with the choice I made and would definitely recommend Ashley and the Doug Smith Jeep dealership, in Spanish Fork, to anyone!
Reid Edstrom was amazing, got us the price we wanted! So friendly and professional.
Took my care here to get a recall fixed and they did it way faster then their estimate, as I waited I walked around and everyone was very polite and willing to answer any questions
Gus and Marcos are such amazing help! They’re so patient and really listen and help you find what you’re looking for. 1000% recommend!!!
Finding a car has been tough, we were at our third dealership and yet the team here made the process easy and stress free. Next time I’m in the market I’ll come here first!
Marcos Pereyra helped us out as we looked at a 2021 Pacifica, and he was great. Friendly and not pushy, he assisted us with what we were looking for. We would definitely work with him again.
Great service. Low pressure from sales. They listened and respected what we said. They worked with us to get the vehicle we wanted at the price we wanted. Marcos is fantastic!
Best dealership ive ever been to!! Kind honest great deal!! Id give 10 stars!
Marcos and Gus were great to work with. We will continue to buy vehicles from this dealership. Great buying experience.
Love love love this dealership we just went in today to by a car my daughters birthday and we are totally satisfied. We got to work with Reid & Brett got us everything we wanted! We totally love this dealership and will gladly come here again!!!!