Had a great experience w/ American Clicker Press. They answered all my questions, helped me figure out how big a machine we actually needed, didnt pressure me at all, were responsive to all questions regarding shipping and electrical needs (they even spoke directly w/ my electrician to help him get everything set up correctly), and just did a fantastic job overall. Really happy w/ the service I received, and even happier w/ the machine itself. Its saved us so much time compared to manually cutting our materials.
Customer Service is priority, and it shows through every facet of this business. We ordered a 20 ton swing arm, with the expectation of delays due to Covid. We were continuously updated on the progress of our order, and never once was concerned as to the time frame of delivery.Press was shipped, and at some point in transit was damaged(things happen right). Upon arrival to our shop, the damage was discovered, and Joseph was contacted to be made aware of the issue. From there, we were able to truly experience who American Clicker Press is.Joseph had a solution in place within the hour, with a new press being framed and crated within the day. The 20 ton press we ordered was out of stock, and Joseph promptly made the decision to upgrade the press to a 25 ton press. Within a few days, we had the new press delivered, and placed in service same day.As far as the machine goes, weve only logged about 12 hours on it. Set up was as expected, and was completed within a couple hours (Electrical, Oil). The machine seems very well built, and operates as expected.Thank you to Joseph and team for a very positive experience, and treating our small business like family!Sincerely,Courtney and Spencer
If I could leave two 5 star reviews I would. One for customer service and one for the product itself.I have never had better customer service from any company in any industry. They could open a side business just doing customer service training for other companies. When we were trying to decide what machine we would need for our business they actually let us send in our dies and material. They then did a few test on different machines and actually steered us to the most inexpensive machine they have. This would have been a perfect opportunity to sell us on something more expensive, but no. They put us with the machine that would get the job done. And it really does get the job done. We have had the 10 Ton swing arm press for almost a year now. So far we have done a little over 100,000 punches with it and have absolutely zero issues. It just works like it’s supposed to. The industry we are in exploded during quarantine and has not slowed down at all. The only way we were able to keep up is this machine. Without it we would have had to stop taking orders, which is not a very good business plan. Honestly this machine bought our new house.We really owe a big thanks to Joseph and the rest of the team. We would not have been able to grow like we did without them.
I am adding five more stars ***** for a perfect 10. Great Company with great equipment. We will be getting more from them in the future.
Great Experience. We just took delivery of a CS-750 clamshell press from American Clicker Press. From the order to delivery, Joseph kept me up to date on the status of the shipment. He had training videos created to get us up to speed immediately. The press was tested thoroughly prior to delivery, and it arrived ready to power up and go to work. Being new to this type of die press, I had a lot of operational questions, but Joseph and his team provided answers immediately. I highly recommend American Clicker Press.
After running a pneumatic press for over a year I was ready to step up to the big leagues. I found American Clicker Press after a quick google search, perused their website and was immediately impressed with one thing: transparency. They had pricing listed right there on the site. Most places that deal in equipment like this won’t show even base pricing publicly, they want you to call, give you the run around and try and milk you with extended warranty this, premium package that... American Clicker Press is up front and open and helps you out every step of the way! Joseph even arranged shipping straight to my residential location and answered any question I had extremely promptly. These fellas are top-notch. Next time I’m in the market for a Press I’m not even going to shop around, it’s straight to ACP for me!
I purchased both a 20 and 10 ton clicker press from American Clicker Press Company. Joseph was very helpful and responsive with all of my questions. He invited me to come to his business to test out some material on the machines before we purchased. After the purchase, they delivered the machines free of charge (we were about 60 miles away) and followed up with us to make sure we had everything in place to get the clicker presses up and running. I definitely recommend them!
I would give more than 5 stars if I could! We purchased a 30 Ton Clicker press and Joseph was exceptional to work with. Excellent knowledge and extremely detail oriented customer service! As a new business owner, I was pleasantly surprised at the quick response time to our questions & followup to see if everything was working as required. The press is a phenomenal piece of equipment..Very highly recommend purchasing from American Clicker Press if this is the type of equipment you are searching for! Anita R
This business is run the way every business should be run: their products are of the highest quality, they are made in America, and they stand behind everything they make. Joseph answered all my questions, guided me to the best product and followed up to make sure wed gotten exactly what we needed. On the service end, Chandler went above and beyond. I havent been this impressed in a long time. If you are going to buy a press, but it here.
It’s not often one finds service that is friendly, prompt and efficient. Last week our swing arm clicker press went down. We can not do any of our manufacturing without it. Joseph came to the rescue by sending Chandler over when our new part arrived. Chandler was awesome and got us up and running, even though the manufacturer sent the wrong part. Chandler diagnosed our need quickly and repaired it perfectly. Thanks for saving us! We are so happy to have found this company and we will continue to use them to service our future needs. We are so grateful a friend recommended them to us and we are passing on this recommendation.Brad UnsickerWYN Medical ProductsOwner
I am in the process of getting set up in my home garage to manufacture an item. I contacted Joseph Perry with American Clicker Press. After exchanging several emails and considering different options, Joseph was able to get me started down the right path. American Clicker Press, what a great company to work with!
We recently used American Clicker Press to service our swing arm press. The service was outstanding! The technicians were on time and their expertise was thorough and extensive. We dont even have an American Press, its Chinese and there is nothing in the directions or otherwise thats in English. They had what seemed to be a pretty complex issue diagnosed and fixed within an hour. Thank you ACP we will definitely be using your services again and would refer them to anyone with a service issue or new press need. Michael J. Workman, The Bamboo Brace LLC