Great service, thank you, for helping me pick out awesome makeup!!!!! I am allergic to different kinds of make up, I c cannot have any alcohol in my makeup whatsoever. The young lady there helped me pick out the perfect color for my face, and it does not break me out at all!

Kimberly is such a generous and modest person. Fixed a watch I bought that didnt fit my wrist properly. Tried to tip her for the complimentary work, but she absolutely refused. Thank you, it made my day! Phenomenal service from her and other staff I spoke with this week!

JC Penney at North Town Mall has very nice clothes. The store is always clean and well organized. The sales personnel are well informed and very helpful.

Love this store. Hope they dont go out of business!

Decent selection considering the shortages going on. Went through 3 associates before we found someone helpful. Typical customer service these days.

Good place to buy product. Great deals, helpful staff.

Love how they still have a great selection of clothes for kids, woman and men. Also the kitchen appliances are decently priced. Like the brand Ninja. Also got the JC Penny credit card and got over $90.00 taken off my last purchase. What a great store that is still around. No Walm@rt for me.

Great service knowledgeable staff, young man even pulled up a coupon off of his phone and saved me even more money off of my purchase.

Its alright! I would buy home goodies and maybe a little dress for my 2 nieces, toys for nephews and what not. Unfortunately I cannot find anything that would fit me, customer service is friendly and quick, not much selections of junior sizes. Other then that its great place to shop for anybody (who are shorter then 6 tooters). :) Very rarely I would find one item, but for the home tons of goodies.

I picked up 2 bathing suits at 70% off that I am quite satisfied with. Nice in house sales here most of the time. 2 thumbs up!

Wonderful service, Im disabled and a clerk from another department helped me with getting the things I wanted to buy to a check out.When she was done checking me out I could not get it all out to my car on my walker,so I went to get car and she watched my bags at door as it was check out time,the store was closing.So nice

Its your bigger guy you should know that they have one of the best big and tall sections I have found in Spokane thats not a specialty big and tall store.

Not a great selection of clothes in bigger tall sizes, but I got lucky and found a shirt I found acceptable, and in my size. Hopefully it looks good for my interview.

Wonderful place! One of the only Big and Tall sections in the city, one of the few places a guy like me (64, 340lb) can get some good clothes!

I picked up a couple of shirts and the service was impeccable

I went to return some things and the cashier, Miyara, was very helpful. She was super nice and very fast. She let me know about deals going on and I’ll definitely be coming back!

If you need something they have quick it is a nice place but their online website is so much cheaper. We went and bought 2 shirts and they were 30 a piece then wanted to get another in a diffrent size and found on the website they were 20.

Wonderful place. Would definitely go again

JcPenny has a decent selection and reasonable prices.

Friendly staff, great prices, and clean store.

I like JCPenneys about my daughter a bunch of stuff there but it is very expensive

I hit a great sale. Saved me a lot of money

Pennys is great ..they always have deals on products... you just have to look around to find them

The store is nearly empty. I didnt buy anything

Terrible place to shop. Know wonder they are going out of business.

My husband had to use the ladys fitting room because the mens is closed. Although a worker told him to do it an elderly women that wanted to try on clothes was offended and wouldnt use the same area

Friendly staff, prices are decent, clean environment.

The individual who helped me was absolutely wonderful. Very professional yet very people conscious. A very nice Lady.

I came in to purchase some evening dressings. I received wonderful personalized customer service from a young woman named Brittany. I gave a 4star only because the prices are too high in JCPENNEY. I patiently waited for these dresses to go on clearance. Also, there is usually only a few registers open in the whole store and very limited help. You have to wait a long time in line and walk far to find a register. Yet, its important to note that the dresses are FABULOUS quality and Brittany gave great 5 star service.

Lucas was AMAZING! My daughters first highlights and TRUE salon experience (she turned 13 today!), we couldnt be more proud with this style,The Bayalage!!!

Could have had another check or two but I got what I went there for and felt like I got a really good deal on it! And the air conditioning was wonderful!

I got some great deals on clothes and my checker, Andrea was so nice. It was a great experience.

I go to the In Style Salon and have my hair done by Dani. She is truly a wizard. Call her...you wont be sorry.

They are working hard to keep JCP alive. Store was brightly lit, decent kids selection. Sale prices suck you in and then you blow $100.

Cant help instore due covid policies open up already

One cashier, no one to help,over priced

Crystal himelspach IS AMAZING!!!! EVERYTIME! Everytime I have ever gone to Jennys salon I am always extremely satisfied 😁😁💗💗💇💈

Not quite what it used to be. Good value - even with reduced staff and pay stations.

Excellent. Staff is very friendly and helpful.

Shopped for cologne at Sephora. Helpful staff.

Expensive clothes and accessories no wonder closing down. Things marked up super high then on sale for high price

Very good, got very good deals and the employees were very friendly and helpful.

Been a fan of this store for decades and still love it,a clean store and affordable items

A stripped down version of the original. Best to shop on line.

Great selection and great customer service!

Very friendly and fast staff

Just didnt have what I was looking for

In store pick up is difficult to find and is confusing. No one helped despite our obvious lack of knowledge as to how to proceed. My ID was never checked either, but website states clearly you cannot pick up items without presenting it. This was disturbing, as we were picking up a $400 item.

Making an exchange was easy. Prices still high. The staff person in mens wear was very helpful.

Had everything I was looking for. Great day

I bought 2 really nice necklaces there, and I bought the lifetime warranty. Now they are saying they Conveniently cant find my warranty and my necklace broke..

They have some deal for clothes and the hair salons is really awesome.

Mens clothing section looked like a third world country. This place has substantially deteriated

They dont charge for bags

Sales people were very helpful.

Good prices and not the overcrowded shopping experience like the dreaded Walmart trip, nicer selection and Ill gladly pay more to avoid above mentioned retail store. I hope they pull through this covid stuff. Tired of seeing these places close

Sephora inside JCPenney is great! I was looking for flat, inexpensive items to be shipped as stocking stuffers. The sales associate was incredibly knowledgeable and helpful. Thank you!!

Glad the avoided chapter 11. I hope they are here to stay. I always find great deals

Nice to feel,and wear garments

Clean and friendly and I always find a good deal.

I went here last week and had the best experience with Katie J. She was so nice and friendly, and had the best customer service! She is extremely advanced in her cosmetology career. Not only has she been doing hair, color, etc for over 5 years, she also has the customer service skills to back it up. In my experience this hasn’t happened. She listens to you, and is very kind, and gives you exactly what you ask for.I told her what I wanted (a cut & color) and she was able to do one even better. She gave me exactly what I wanted, and also added in some tips on how to grow healthy hair.If you’re looking for a cut, color, or even something simple like a deep condition - Katie is the gal to go to! REQUEST HER!I am extremely pleased with my experience and can’t wait to go back!

Typical JCP... lots of sales. Nice & Clean.

Great selectionIf you hit the sales, you can get great stuff at big discounts

So for anyone who hasnt seen it is going out of business.

Let me start by saying the staff are friendly. That being said I will NEVER purchase anything from JC Pennys again! I bought a ring for my wife for her birthday. I also purchased a lifetime care policy to get sizing, repair, and stone replacement. I took the ring in for sizing and it came back 43 days later. My wife wore it for about 2 weeks and a stone fell out. I took it back in for repair (consistent with the terms of the repair policy). 11 days later I was notified the ring would NOT be repaired and that Pennys was exercising their option to buy out the ring. I was told I would receive the purchase price of the ring on a gift card but not the cost of the insurance which was absolutely useless. I realize COVID has been hard on everyone including retailers but really JC Penny??? This was HORRIBLE customer service!!!

Found GREAT deals in their Big and tall department!! Being of larger size it can be difficult to find good fitting clothes. I ended up leaving with 4 nice shirts for under $30!

Good store, good deals.

If you want curbside pickup service, go early. You must go inside to the pickup counter during midday hours, as they are extremely busy and may not answer your curbside phone call. Once inside, the line moved quickly and the sales associate was efficient and polite.

I love JCPenneys the girl was very helpful in the cosmetic department

Went to 4 different cash registers trying to find one to cash out or a sales person count find one person at any of the cash registers. Had to go to customer service to find someone and get cashed out. After waiting on line.

Shayn was fantastic! Loved the personable and professional experience. The only negative thing I have to say is that I wish I would’ve discovered this salon sooner. Don’t let the small entrance deceive you—they have an incredible amount of space and I felt comfortable the entire time. Thank you for creating a beautiful hairstyle for me, squeezing my last minute appointment into your schedule, all at a very reasonable price. I truly enjoyed your company and would recommend you to anyone. Thank you, Shayn!

The staff was very helpful and polite, the store was clean and taking steps to practice safe distancing to protect not just their employees but their customers as well

Attempted to use the park and pickup, but due to the national human malware situation no one answered the call or text as instructed by the sign. Ran in and picked up merchandise lady was nice and advised she was covering for this area due to staff shortage, understandable considering. Everything was fast to pick up once inside the store, neatly folded and placed in a bag, showed my ID, collected the bag and receipt and off we went. Total of maybe half a minute.

Typical JCPenneys, they had what I wanted In-N-Out in a hurry.

I dont know how to have clerk get my coupons, or discounts applied for the best prices. They never ask if I want to use rewards or apply discounts for using cc. I have to ask. Yesterday I should have been able to get a better discount on items.

JCPenney is not what it used to be. Very disappointing.

Couldnt give me change for a dollar. Paid 65 dollars in there store and asked for 4 quarters back and she informed me shes really not supposed to do that. Will be cancelling my jc penny card and will never return.

Some of the nicest employees honestly...a little expensive

Neither my wife or I could find what we wanted.

They encourage me to apply for a JCPenneys credit card here. I wasnt aware that it was going to dock my credit like it did.

A bit pricey for my taste, but there is a wide assortment. Great place to get Cuisanart.

Bought a nice Bluetooth speaker

I love it!

This salon is great! Samantha helped me and my hair has always been difficult to work with every where I went. I went in and there was a bit more color on my roots and I didn’t really like that. I called the next day I came in to get the roots fixed more to my preference and now I absolutely love my hair! Also I have never had softer hair IDK what she did to make it so soft but it’s great!

Got childrens pictures there always have a great time. Worth the money.

Sad to see all those stores closing, or in disarray. JC Penney is an iconic store thats failing. The bs measures taken by the governor hasnt helped either. Prices are decent, but not as low as I would expect. Its no wonder the store is failing. Marketing sucks, it looks like a ghost town, and seems like theyre just giving up. If you work at jc Penney and need your job good luck. Get out while you can.

For me this place is a hit n miss kinda place. Sometimes they have a lot of cute things n sometimes not. Sometimes they have really good prices and sometimes not. Its big and has clothes and shoes and appliances and decorations and gifts and toys.

Brianne did a great job on my hair! She took her time to make sure it was the exact cut I wanted.Ive been in Spokane 3yrs, and shes hands down the best hair stylist Ive had here.Will definitely be back!

I usually don’t like to complain but I was trying to get some Christmas shopping done, and I came in for one specific item because of the sale price. It rang up for way higher and the young lady asked if she should call the valley for me. I left disappointed but looked up the item online, and come to find out it said they had 10 in stock at this location. Employees should know their products better or at least how to find them because I SHOWED HER THE SIGN AS IT WAS STILL ON DISPLAY. Complete waste of my time

Clean store, always something on sale. Something for the entire family.

I definitely enjoy walking through this store just to see what they have

Good service

Its said, the store has cut their inventory way back no clerks. One register open per floor, never one when needed. Took my 80 year old mom in with grandkids to shop for clothes. No place for her to sit, no cart for her to hang on to. We ended up cutting our shopping trip in half! I know they are having troubles, but this just makes it worst. Also just to let the store know when we were going in the door two boys came running out with an arm load of clothes, still on hangers and not in a bag! Told the first clerk we saw but she did not say anything. Sad🙁

Great prices! But not many registers/CSRs.

Always like the deals but hate the credit card speeches

Good selection of products, most on sale, the store is clean and cared for and staff is friendly.

The employees are great. Helpful, friendly, and efficient. But i was shopping for my 11 yr old great grand daughter and i found NOTHING suitable for her. And the music was blaring and aimed at teens. Too bad they shop else where.

Its an ok place..Not much for my size in many of my brands ...Levi, Dockers

The young lady that helped me get the Frozen 2 castle for my daughter was outstanding in her customer service skills. It was the best customer service Ive had in a long time.

Wasnt impressed the jewelry gal walked away from us multiple times while we was looking. Had to go upstairs to check out. Recently had surgery was having to carry my items up stairs and then back down to get out of the store. But everyone was socially distanced and wearing masks.