Mitchells Mechanical was contracted to us through a home warranty. The person we spoke with gave us an appointment time of 1PM on 10/3. No call/no show and when we tried reaching him by phone he ignored our calls. We know this because when we contacted the home warranty groups he answered right away for them. He attempted to reschedule us with the same story he gave us yesterday. Having been in the service industry for nearly 20 years, this is up there with some of the most unprofessional conduct I have experienced. We have asked that the home warranty group dispatch another service provider. Zero communication is completely unacceptable.Since I can respond to the owners response directly, I’ll do it here. Don’t set an appointment for a Sunday then completely ignore the customer when they call if you don’t work on Sundays. Your response to my original post about says all I need to know about how you run your business.
On 8/25/2021, I came home from working a long shift. I noticed my home was a bit warm. I checked my A/C, which the thermostat read 75 but it showed the temperature to be 78 but got up to 88. I called this company because they were local. A male answered the phone and told me he would be at my home before 5pm.The owner showed up and fixed my a/c in less than 7 minutes. He also checked the coolant for my a/c without any complaints. First impression was positive with this company.I respect the fact that the owner has been in the game 11 years, have workers that work for/with him but he stepped out into the field to get his hands dirty! I support this company! I Most definitely have the company name and number locked in! Good luck on your next 11 years of success! ✊🏾
Incredible company, good prices and amazing customer service. The owner is trustworthy and goes out of his way to take care of his customers. We had a problem and he personally came out after hours to service our unit. He even took the time to thank my husband for his service to our country. All of the technicians are professional, wear masks and even take off shoes. I highly recommend.
The AC Tech was right on time with a great attitude and a mask to protect himself and respect my family’s health. He went right to work and within ten minutes had found the problem. He replaced the motor run capacitor and that was the solution. We he arrived the thermostat read inside ambient temperature at 88 degrees. After he finished and returned inside, the temperature had dropped to 85 degrees. What a difference!! Dustin, the AC Tech also checked the AC Unit in the attic and gave me information for future maintenance. He was professional at all times with a willingness to answer all my questions. I will definitely use Mitchell Mechanical AC for preparing my AC. Unit for the winter months. I highly recommend their work.
Mr. Mitchell & his crew were assigned to us through a home warranty service call late in the afternoon. Mr. Mitchell called the same day and said he could come after he finished another job.Not only did he keep his word, he came after business hours to check/test the system.Once he diagnosed the problem (compressor) he got our A/C back up & running the next day (they had to get the parts).Thank you Mitchell Mechanical!
Used them with our home warranty and they did an amazing job. Went above and beyond to make sure everything was working correctly.
Worse company ever he wants fast money with no experience in the field his advertising. He left significant water leak damage in my attic when he installed the evaporator coil for my AC unit now he disappeared on me he has block my calls he is not responding to my emails he literally vanished DO NOT USE this company please. Now Im left with damage ceiling and walls fr the water leak he didnt properly installed the unit. He didnt provide any warranty to me or the serial and model number of the coil he replaced.
The owner of this company is very professional honest does great work I’ve been having him service my unit for the last seven years he has repaired my unit he has replaced my units and I would recommend him to my friends and family and he has great prices and does very good quality work
Came to my residence to repair and recharge my ac system. Once my unit went out they replaced my system at a great price and speedy service. Mr. Mitchell was very professional and worked around my schedule. I will definitely utilize this service provider for all my future ac needs!
Had an emergency service call for my heater furnace. They came out as promised gave me a reasonable price to replace the system. I had other quotes that was outrageously high.The techs were polite and got straight to work. They did everything that they said they would do and took their time to answer all my questions! I will definitely use again for all my A/C & Heating issues.
My experience with Mitchells Mechanical service was AWESOME. The owner is very knowledgeable about the havc system. The owner and his technicians reworked duct work, installed a new furnace and added a new ac vent. They did a clean and efficient job. Great work. I will always use them for any service in the future.
We have a home warranty and Mitchells Mechanical was contracted for the service appointment when we made a claim for our AC system. Mitch and his team were professional and courteous. Mitch was very knowledgeable and was able to explain the problem and make the repairs in a timely manner.I would definitely recommend this company for HVAC maintenance and repair. They were very fair and easy to work with. While they were here they also did annual maintenance on our system for a good price.We have worked with two other HVAC service companies in the past and they did not come close to the quality of service and level of knowledge shown by Mitch.
I got home from a trip, called two other services and they had no time. I am so happy that I called Mitchells Mechanical!!!! Their tech came out and fixed my AC quickly, he was professional and competent. I think they are reasonable and I am very satisfied with their services.
My air conditioner went out and a friend told me about Mitchells Mechanical, so I took her advice and called it was the best decision I ever made.. The tech was on time and very professional. I will recommend Mitchells Mechanical to my family and friends..
Great Job! Highly Recommend! They game out and fix my air conditioning the same day. Called around and other companies we not willing to help but Mitchells Mechanical showed up and fixed my air conditioner. Truly the best Ac repair company in the woodlands, tx or spring, tx area!Thanks Again!
Our Home Warranty referred our claim to Mitchells Mechanical when our A/C conked on Tuesday Aug 9, 2016, which if you recall our area was under a heat advisory! I was so panicked to get someone to come and fix us up because it was unbearable in our house — Mitchells said they would be there Wednesday, the next day, but as it got later and later, I was sure they were going to blow me off.But no, at 6 p.m. I heard from the tech who was on the South side of Houston but making his way to us, God bless him. He arrived around 7 and by 7:30 had us up and running again! I was never so grateful.In the past contractors have been in no hurry to help when theyre sent by the home warranty people -- I suppose because theyre working at a discount to get the home warranty work, and all theyre getting from us is the $65 check for the service call. But Mitchells took great care of us, on the same day they promised. We had a very good experience. Thanks Mitchells.
My air went on the blank called Mitchells Mechanical .they came out now my air is working better than ever thanks you guys are great
Fantastic company. These guys get the job done. Cant recommend this company enough.
Best ac techs. I. Have ever done business with
Mitchells Mechanical is one of the absolute best small businesses that I have ever had the pleasure to work with. Long story short, our AC crapped out over the past weekend and the home warranty company sent Northstar Mechanical to the house late Monday evening. Northstar tech told us the compressor was bad and in all honesty the entire outside unit needed to be replaced. So after submitting the work order to the warranty company; I was told the that the insurance would cover 772.25 for the work and I would need to pay 717 plus 60 service call- so my total was more than the insurance companys. So what did the $717 cover you may ask? Well to start they wanted $90 to install a 3.5 section of pipe insulation, then there were all of the items to supposedly bring my entire system to code- even the unit in the attic which was replaced by the warranty company last fall. Then of course there was the $300 surge protector than the home has done fine without for the last 21 years. And that was just to change the compressor with a New re manufactured compressor that would need to be modified to fit my unit- not really sure how that cost was my problem, since the warranty company wanted to put this bastard part in my AC. This is where the story takes a turn for the good.I submitted a request for an estimate and several minutes later I was contacted by a gentleman named Lorenzo. Lorenzo offered me several solutions and for the first time in a long time- someone actually listend to what I was saying. As a recently disabled veteran, I am on a shoestring budget while I heal and retrain myself for a new career. So Lorenzo and the team at Mitchells found the best solution for me and even better it was within my budget. So if you or anyone you knows needs a new system, routine maintenance or anything else related to HVAC- call Mitchells Mechanical or you may be sorry- as they are the most honest and professional HVAC folks that I have ever dealt with. Finally, the cost of the project was exactly what they said it would be and it was done with the utmost skill and professionalism. Thank you for getting my family cool again and you have gained a customer for life!!!!!!!!!!
Service tech Walter came over right away, told us what was wrong. Explained what he fixed. Was very professional and did a great job!!! Same day service!!!!! I have used others in the past, Mitchells is getting my business!!!!!!! Thank you guys!!!!!!!!