So Im a business owner myself and feel a little feel a little hesitant to publicly rate a company this low however this is just a reflection of my experience and I feel others and possible the company can learn from it to make it better for another person.It’s been about a year we first made contact with Kent Moore to build the cabinets of our custom home. However I am still waiting for the cabinets to be delivered, we are 6 weeks behind schedule at the moment, the cabinets are holding up other trades, pushing my completion and moving in date, and I cannot begin to explain the ripple effect surrounding that.Worst part of that is when we finally came to a point where we agreed on the design and it went into production (or so we thought), they gave us a 6 week timeline to be delivered. 3 weeks into the 6 weeks, I run into Kenmore’s Rep taking measurements in the house and my mind is blown, He tells me that he is just confirming the measurements again before they start to produce them, and sure enough the measurements are off and they want us to adjust and delete things here and there. All I could think at this point is what have we been doing for the past 11 months, why are you just confirming this now, we are already behind but I guess they do not care about that, 3 weeks ago when you gave us a timeline for delivery, why didn’t you get everything you needed knowing we were already waiting on you….. These are questions I really can’t answer or find closure too.I do not understand how it has taken 1 yr to design a set of cabinets for a 5000sqft home, Kent Moore kept getting it mixed up, for example we would have a discussion and agree on plan by the time the lackadaisical screen shorted email breaking down the details of plan and or drawing come back to us, its wrong and its obvious we just wasted the 1 – 2 hr sit down meeting and we would do it over again and same thing. Then it would take about weeks or months to get a reply.Another break in communication was, Kent Moore providing conflicting or unclear information to help us make decision especially when it came to how the different selection, materials or design affected price.It should be noted however that I do have a builder managing my project who referred Kent Moore to us and swears by their warranty and product. The reviews I see on Houzz are great and I’m beginning to wonder if I got the short end of the stick or it’s just the Spring TX branch or maybe I’m just a difficult client. Also, this is during the spike and crazy increase in lumber cost, so I’m sure that did not help things, in addition, there was an unfortunate incidence in their facility during the 11 month design period that would have shut down operations.I’m currently still waiting on my cabinets I do hope the cabinets are delivered eventually, although they did extend the initial 6 weeks timeline by another 3 weeks, I do hope second half of installation and quality goes better than the first half experience. I had to take part of my business elsewhere to a different vendor, we designed the cabinets in 2 days and went into production, I was given a timeline of 4 weeks, they extended the delivery date by 1 business day and are delivering it on Monday. I hope I can come back here to update this and hopefully bump up my rating and have a better experience.I Initially had 1 star but Ill add another one because, they have a beautiful showroom with nice people that work in there, and they would easily offer different samples, although they did put in the wrong requested samples a lot of times, but they were ready to just keep ordering more, so i guess they have the best of intentions.

Chris was an amazing person to work with! Customer service was great. We love our new cabinets. Exactly what we asked for. Couldn’t be any happier. I would highly recommend! Thanks for the great experience.

Cabinets were not the the quality as experienced in the past. Some of the cabinets were measured wrong and had to be rebuilt and some were “adjusted” for depth error. One cabinet was installed with a broken piece in the back. When I asked about it, the worker put a slick over it but did not offer to have it redone. A bathroom cabinet was the wrong height so they cut it off at the bottom and now the bottom is not the same as the rest of the bathroom cabinets. Also some of the exterior wood on the kitchen cabinets is rough in places. There were many errors. I called corporate and the person they sent out was a friend of the sales person and was of little help. I finally just gave up. Never again!

I purchased custom cabinets from Kent Moore cabinets when we did a major remodel because I’d been satisfied with them in other homes, however, the new cabinets are not of near the same quality. Although they did make good on problems incurred during installation and my rep was excellent to work with, the quality is just poor. My cabinets are white, and the cabinet doors above my stove bubble and peal just when I boil water for pasta. Not what I was expected with the “baked on finish” that they describe in their sales pitch. Very disappointed and will not recommend to anyone.

My wife was greeted past my gate from Chris, on his way to an appointment at my neighbors house. We were outside at the time, and looked up and saw Chris driving around my gate, into my grass to get to his appointmentWe walked to the end of my driveway and asked if I could help him, he said he was going to his appointment I stated, we were not his appointment however I was more concerned with why he took it upon himself to drive around my latched gate- through my yard. My wife asked him to fix my ruts that he did and that I wouldnt press trespassing charges, even the officer told him I could have pressed charges had I wanted to. If you dont have enough respect to stop at a closed gate, then why would you have the respect to do a great job on a remodel project you were hired out for? My wife has attempted to communicate with Chris via text regarding this remedy, his final answer is the builder that hired me will be in contact with you ... which hasnt happened yet, either. But at the end of the day, its Chris responsibility to repair my yard, not anyone elses. So even before you get to a product - make sure your sales rep has enough respect for your own yard much less inside of your home. Over 2 weeks to solidify a $125 repair that still hasnt been spoke of. Shame on you Chris.

Not great but not bad