I had been looking for a nice used car at a reasonable price for a few months, with no luck. I should have come here first. Great place, good selection and Robert Hermes was great, a huge help in getting exactly what I wanted. I bought my Buick Verano from this dealership and I couldnt be happier. All the staff was great. It made the whole experience awesome and hassle free.

I love S&K Buick. The staff is amazing. Victoria is the best. Everyone is friendly and helpful. I appreciate how honest they have been to me. Explaining they believe in preventive care instead of repair down the road. I really like that they look out for me in the long run. First dealership I can say I ever felt like I mattered more than just the money I spent there. I am more than an account number to them.

Went to S & K today with my mom to trade in both of our cars - lucked out and got Bob (my husband and I had the pleasure of working with him in early April). It was a super easy process and Bob was great!! Both of my experiences at S & K have been awesome. I would highly recommend Bob and S & K Buick to anyone for their next vehicle purchase. The finance staff was also amazing to work with!!!

The service department was so quick to schedule a repair for my window and was so kind to repair it with minimal cost. Plus I love the car wash!! My truck is always so shiny. Customer service is great!!! Love s&k

Robert Hermes is the best, he did a awesome job of helping us get a newer car . I recommend him to everyone . Thank you so much for everything you did for us.

Very accommodating, got me in and out very quick. Professional people to deal with!

We went to S&K after looking for months to purchase a pickup truck. Had nothing but great treatment and an easy, pleasant experience. Bob Hermes was just super! From his first introduction until the final handshake he was very friendly and helpful. We would highly recommend this dealership and Bob.

Red Team Leader Rodney is Wonderful! Been Taking my vehicle there for years! Always does an Excellent job!

My wife and I traded in our car and bought a new Buick envision and we worked with Bob Hermes and it was a great experience. He was very personable and a pleasure to work with. Would definetely recommend.

Well got a letter in the mail about a car I had bought from a friend and registered in 2020. It was for a recall on an ignition key switch, mind you this is a 2002 Pontiac and I am the third owner. So I called in and they set up the appointment. The staff and mechanics were all courteous and friendly and answered all my questions easily. They are great at there service center with vehicle maintenance. I will and will always recommend S&K Buick GMC to anyone that asks for one was astonished that it was actually honored because of the year and me being the third owner. The honesty and integrity that I have witnessed gave me a whole different view of a dealership. Thank you S& K, I definitely will be returning for future maintenance and upgrades, and folks I am a person who doesnt trust anyone with my vehicles, I do my own maintenance, but the professional and great service is unmatched in my opinion. I had a great experience. Sincerely; Jeremy Hamm.

Excellent service!!! Josh and Victoria helped me find exactly what I was looking for in a vehicle. They listened to what I wanted and found me the perfect SUV. I didn’t feel like they were just trying to make a sale, they actually cared about what my daughter and I needed. Janelle in finance was great as well. She was very informative and searched for the best rate for me. She made me feel comfortable about my purchase because I knew that I got the best deal I could get. Overall I am highly pleased. I would definitely recommend S & K to anyone!

They are so awesome. Thank you for your service. It was really nice to see everybody. 😊

I was having brake issues. Rodney in the Service Center is amazing!! Always great to work with and takes care of my vehicle needs!!

Very clean facility. Quick service. Friendly staff. Reasonable price for an 8-quart oil change. They washed my truck without me requesting one. I will return for more oil changes.

I drove from over 4 hours away to look at a certified used car at this dealership. They had worked hard to set a price with me before I drove that far. When I arrived the car was in the condition I expected from the great pictures I saw online. The sales and finance teams worked quickly to get my purchase finalized and get me back on the road home. Janelle in finance was great to work with. She even sent me a link I could fill out for credit info I so didn’t have to spell my name and address out for her.I would highly recommend the team at S and K. They were great to deal with.

Had a oil change done. Appointment time was good. Took twenty minutes and I was gone. Thanks

A hugh thank you to Rob and the crew at S &K service. We were traveling when our truck broke down. The mechanic worked diligently to troubleshoot and repair. They got us back on the road in time to make appointments.

The experience itself was fine. Everyone was friendly and it was in a timely manner. However, they forgot to put the sticker on windshield that tells me when my next oil change is!

Most enjoyable car buying experience ever! Everyone was super nice and helpful. Never any pressure at all. I especially appreciated that prices and available discounts are shown on their website. I knew before going in that I was getting a great deal.

The crew was polite and helpful. Whoever scheduled the appointment, placed it on the wrong day on the calendar. But they still squeezed me in and got the oil changed and the tires rotated within one hour. There was a confortable lounge to wait while my vehicle was serviced. The car wash was not working. So my vehicle didn’t receive a complementary wash. Nor was I given a coupon to come back for a wash at later date..

Buying a car at S & K could not have gone any smoother! Victoria was patient and very helpful. There was no high pressure at any time which I really appreciated.I would highly recommend Victoria and her sales staff for any one’s future car buying.

Just purchased a new GMC truck from S&K. The process couldn’t have gone smoother. When I arrived from out of state the vehicle was already cleaned and waiting for my test drive. No high pressure from these people. The sales manager Jim and his entire team were very professional and the price they quoted over the phone earlier in the week was exactly the price I paid when I arrived. (No last second changes or additions). Their finance manager Janelle was the best I’ve ever worked with. (And I’ve worked with many over the years). She was very quick, thorough and detailed, and though she offered additional warranty packages, there was no typical high pressure to purchase. All I can say is leave your terrible new car purchasing experiences of the past behind and come see the team at S&K. You won’t be sorry.

I had great service! The Green team took care of my car quickly and efficiently. I was able to drive it to Florida knowing it had been well taken care if.

Service was curt with poor communication. I was on a schedule in the middle of a work day. When the work on the car was done, already well over the time they had estimated, they kept me waiting an additional 30 minutes while my car sat in line to go through their automated car wash.I had told them that I was in a hurry and had a business appointment. They knew this and made me late while I waited for a car wash that I didnt want.Its important to me that service reps would listen to what a customer wants and would be respectful of a customers time constraints.S&K did neither of those things and so I wont be returning

Customer service was horrible. Call me and I can give you all the details. Wait was terrible for a simple oil change. 1.5hrs with appointment. The shop checking person seemed as if I was putting him out. He didn’t want me there. After I had to go into shop to get paperwork into payment. It was on his desk but didn’t care.

I’ve had my oil change performed at various places in town, S & K is my go to! They’re always super friendly and prompt. Not only that, you get fully synthetic oil and tire rotations all for about $50. That’s an unbeatable price. It’s a hidden gem. I love coming here!

What a smooth process. The whole team was great to work with.

It was a real pleasure to work with everyone at S & K. They were friendly, courteous, and up front with all aspects of the vehicles they had for sale.

We have had such a wonderful experience from buying our Encore to oil changes. Everyone has always been friendly and very helpful. We recommend S & K Buick GMC to everyone.

Very friendly and courteous and very competitive prices

It’s cheaper to drive from Saint Louis, Mo. to spfld, il. To get my service done!!! Thanks so much for the amazing service!

I took my vehicle in to be inspected and the quotes they gave me were ridiculously high. I got quotes on the same work from other reputable shops and they were much more reasonable. After talking with other people with past experiences there I was told they always charge way more than what the work is worth. Ill never go back.

I have never been disappointed with the service or customer care that I receive from S&K. Rob Gwinn takes the time to explain what service was done or why service is needed. I truly trust in S&K.

Great experience at S&K in Springfield Il. Bob Hermes was very nice to work with. Highly Recommend him!

We found our car on-line at thier Lot. We live 5.5 hours away but was easily able to close the sale on the car in 5 hours. They answered all my questions. Sent me pictures of every inch of the car. And help me find a hot shot driver to deliver it to MO. This was the easiest car purchase ever for me.Car was delivered and it is just as expected. Thank You

Friendly service does not describe the safe clean and genuine nice people that work there. Thanks for the best results from a bad situation.

Staff was very easy to deal with. A hassle free experience. Would definitely buy another car there

My wife and I had a great experience with our purchase of a new 2021 GMC Sierra 1500. Our sales consultant “Robert Hermès” AKA “Bob”, was very knowledgeable and friendly. He provided a hassle free experience and this dealership was very fair with my trade in. Would highly recommend!

Top notch service always friendly on each visit. I have had a great experience from the beginning. Maintenance visits are hassle free and fast.

I have been purchasing vehicles for several years. This dealer shows an amazing amount of integrity to their employees and customers. Best dealer in Illinois hands down.

I always research the retail price before we buy a car. The Internet listing was accurate and the advertised price was fair. The car buying experience was great. The sales staff was very friendly and courteous. They earned this five star rating.

Warranty work on 2017 Sierra with the 8 speed auto transmission. Changed the fluid and I noticed the difference immediately...on the drive home! The bulletin is correct in my case. I am disappointed, though, in that I had to go to the dealer to request this work be done. GMC should have notified me to have this work done. Made the appointment, work done as scheduled and promised. And in a polite and friendly manner.

I bought my very first brand new car and had the best experience with our salesman Bob . He was very patient with me as I looked at several different ones before finally making my final decision. Never once did I feel pressured to buy anything like I have dealt with in the past looking . I totally give S&K 5 stars 100% . Thank you for the great experience

The ppl are great the techs not to sure

Very pleased. The service department diagnosed the problem during my initial appointment and ordered a replacement part. A few days later I returned and installation was completed within the estimated time frame. The staff are friendly and efficient. I couldn’t have asked for anything more.

Our Acadia had an issue that was not going to be covered by our warranty, but was clearly a defect in the vehicle. After some investigation and deliberation, GMC covered all cost for the repair. It was heartwarming to experience a company taking action to make the situation right for the customer. We appreciate the kindness and service we receive from S&K Buick-GMC.

All staff are very helpful and do everything they can to diagnose any problem you are experiencing with your vehicle. They let you know, and then they correct the problem.

As usual. Great service!

Everyone is so nice. I didn’t buy a car from this dealership but they treated me as if I did. I will 100% but my next GMC SUV from this dealership in the future. I’m sad I didn’t think time

The people were friendly. They knew what they were doing when it came to my car! They did a good job overall!

Big shout out to Phil and Dave in the service department. I was from out of town and had never been to Springfield. I had a problem with a noisy fan motor for the AC. They jumped right on it even though they were obviously busy and within 10 minutes they found the problem and remedied it. It was a leaf in the duct. Thank you guys so much. Being in the car business myself I know service like this is hard to find.

I took my 70 year-old recently widowed mother to S and K to look at a Buick Enclave. This was my mom’s first time buying a car on her own without my dad. We had an amazing experience with Victoria, the sales associate. She was incredibly knowledgeable, patient, and kind. She’s been at the dealership for 27 years, and she really knows the products inside and out. Her attention to detail was amazing. We were super impressed with the customer service that we got from everyone at the dealership. We will definitely be back to buy cars in the future, and we highly recommend this dealership, and Victoria in particular.

Good cars high prices 👌.

The service and staff at S&K are by the best. They look out for your needs and treat you with respect. I am totally an S&K believer and they will not only get my services but the GMC dealership will get my business in the future.

Good people and great service.

Second car purchased from this dealership. Excellent service and sales. Highly recommend.

Took the vehicle in for a simple tire rotation and lof. After The service, I noticed about 30 minutes later that three of my wheels had been scratched. I brought it up to the service manager Brian, whom was just simply very protective of the dealership and swore that the scratches didn’t look new. When you have a clean bare metal scratch on a wheel, I’m not sure how it couldn’t be new with the roads we drive on around here. Needless to say, I won’t be back. Thanks for the experience!

Rob and the team at S&K are very professional and always take good care of my vehicles. I have recommended S&K to a number of people and will continue that policy in the future. S&K set the standard for sales and service in the area. Thanks for all you do.

Great sales peopleExcellent prices!

John was wonderful to work with. Patient, not misleading and we left with an amazing car for our son.Financing was easy and even used our current credit union.Best place we have purchased a vehicle from hands down! Thank you!!

These people are the best. Went way out of their way in purchasing my Buick. The friendliness and first class treatment in buying my auto. I would highly recommend S & K Buick GMC for your next purchase, they shoot straight! And ask for John Schoen! He is super! John explained everything in detail about the car and even hooked my phone up so I can talk without picking up my phone! If you dont buy from S & K youve made mistake! Theyre the best!

The experience with Chris was very professional. All questions were answered and the entire transaction was very friendly and satisfying. I would reccomend S and K to anyone.

KYLE DID A GREAT JOB ON MY VEHICLE.

Nice people, not long wait, and nice waiting area.....

My salesperson was wonderful we told him what we wanted and how much we could afford for a payment and he made it happen love love my Equinox

Clean, well organized, and efficient. The staff is courteous and explains things clearly.

It was a great day today and we wasnt pushed into getting something we didnt want but she got the vehicle she wanted and the service was great and thats where we look from now on.

It was alright. Im still waiting on part .people there was very nice. Even on phone.

The service department was very accommodating when my car broke down. Jim Kroll, and his team are great people!

I’ve been dealing with SNK for the past nine years of purchase for cars and it’s been great all the time Rob at the green team has been super he make sure you no everything that you’re doing to your vehicles explains all the details there’s no other place I’d rather go to get my vehicles worked on or purchased than SandK great work. Thanks for your service. Bill Ronda

Nothing but lies, a dirty general manager and mechanical that know nothing. wish I could give a negative rating

I had one of the best buying experiences I’ve ever had with Vicoria Swalley from S&K Buick GMC. She special ordered me a 2021 GMC Acadia equipped exactly how I wanted it, stayed in touch with me throughout the process and was as excited as I was upon delivery. I was in and out in ten minutes for signing all the papers once the vehicle had come into the dealership. Victoria was very proactive, having everything in place so once the vehicle came in, it was just a matter of signing the papers. I would definitely recommend S&K Buick GMC for your vehicle needs!!

I have been a Car/RV Dealer for 30 + Years. Today I was in Springfield and last night I had seen a car that I had personal interest in on the S & K site. Anyhow I called them to inquire and was promptly provided an answer about the cars availability. I then stopped there 20 minutes later and was greeted by Chris, who quickly got the keys and let me look over the car. This dealership stands so far above in service to its prospects the rest of the industry needs to follow their example. Thank You to Chris and entire team and I did i mention that I live 140 miles away and they delivered the car this afternoon, Wow thats awesome.ThanksTom EnyeartPresidentShabbona Creek RVAtkinson Illinois

I went in for an oil change, tire rotation and filter replacement at my scheduled time,and I was told it would be an hour and sure enough, a little more than an hour it was completed along with my GMC Denali being washed. Very satisfied.

Always willing to please and eager to help

I would recommend your service department to anyone

Dropped my car off for a scheduled oil change in the morning and picked it up on my lunch hour. Great price and staff is very outgoing will return!

Everything about your service is fine except at the end. Told my car was done, payed the bill, them waited another 1/2 hour for car to come out. I recommend you finish the wash have the car brought out, then tell the customer it’s done. This has happened to me frequently at S&K. It ended up being an almost two hour start to finish oil change which I had an appointment for. I have complained about this to your company in the past.

After receiving the check for the full purchase the dealer personnel seemed aggravated by my questions.

Chris, the salesperson at S&K Buick GMC, was one of the best I’ve ever dealt with in purchasing an automobile. His laid back and very personable demeanor made it very easy to get a deal done. Although I’m an over an 1 1/2 away, I would consider dealing again @ S&K if I knew I could deal with Chris again.Sincerely,Rick EberlinMayor of Grafton Illinois

I made an appointment online for an oil change and to have remote start added, in the service request I also requested a loaner vehicle. Tammy called me and verified everything and even pushed the appointment date back a day so you guys could order the parts needed since you don’t keep them in stock. When I arrived at the dealership there was no loaner “available”. Frustrated but left well enough alone. They said the shuttle had just left to run to the bank. I waited 30 minutes and asked the lady at the front again about the shuttle. She said she would call him, which she did. She said he had just gotten to the bank and would be back soon. I waited another 25 minutes and finally called my own Lyft ride. I can drive around the entire town of Springfield in an hour, likely more than once in the time he was “going to the bank”, completely unacceptable. If it really takes that long for the shuttle to go to the bank maybe management should rethink who they bank with and pick one a little closer. When Tammy originally called to verify my appointment she quoted me $360 to add remote start but I paid $451. This is what you guys do for a living how do you get so much wrong for one appointment?! I told them the price I was quoted and was given kind of an “oh well, this is what it is” answer so I paid it and moved on. I currently own two GMC vehicles a 2020 Acadia and a 2019 Sierra AT4 outside of that 5 of the last 6 vehicles I have owned were GMC. I’ve been to several GMC dealerships over that time and this one is probably at the top for worst service. On top of those issues even though my VIN and all vehicle info was provided since I made the appointment online the wrong part was still ordered. How?! Around 2pm the gentleman in service called me and said he now had a loaner available if I wanted it since they were keeping my vehicle overnight due to the incorrect part, so another trip to have to leave work to come back and pick up the loaner that wasn’t available. All in all the work on my vehicle was complete, inconveniently and overpriced but completed nonetheless. I work in hospitality so I usually let service issues slide because I know how people can be but one inconvenience on top of another on top of another is ludicrous. I would never recommend anyone I know to use this dealership for service. One good thing I would like to say is the gentleman in service that helped me needs a massage membership added to his compensation package. I’m sure his back is killing him from trying to carry this team. He apologized time and time again and did everything he could to help but when so many issues happen for one visit, the first one to your dealership at that, there wasn’t much he could have done to change how I felt.

Had service performed. After finally getting a hold of some body after two days they performed excellently. While standing there phones were ringing and no one answering. Thats my only complaint because that happened to me.

Great experience buying from here! Bob in finance and Tony gave a great deal!! Couldnt be happier. The 21 Sierra we bought is the nicest truck we have ever owned!

Friendly and professional staff. Great service. I am never disappointed.

They are very kind and take the time to answer your questions. My oil change was only an hour!

Polite and friendly service. Ive never had a problem with the service I have received.

Basically, if youre savvy to the tricks that car dealers use to sell vehicles, and they recognize that, they wont make much of an effort to make a deal with you. They would rather deal with naïve, easily persuaded, people that they can milk the most money out. This is NOT the friendly car dealer that your family will want to deal with for years to come. Buyers beware!

The internet sales department is top notch. Easiest car buying experience I’ve ever had. Troy helped me get things in order, then his manager Janelle helped get the paperwork ready and finance managers helped get me the best rate. The vehicle was detailed to perfection when I arrived to sign the paperwork. Very professional dealership. I would recommend highly.

I was very very happy with my salesman. He was very informative and had a Im here to serve you. Chris was just wonderful with me. Showed me the details of the car. and always asked if I had any questions. 😁 I have been smiling every since 😆 Thank youBarbara J Brown

Our sales liaison was absolutely excellent. He kept us informed and stayed in contact through the entire purchase and everything that was promised. The dealership itself gave us a superior experience than past purchases.

I came in to look at a specific vehicle I saw online. Called in advance to check availability and it was still on site thankfully. I had very friendly and prompt service from getting out of my car to end of sale! I was very happy with the service I got represented to me and was able to purchase the vehicle I came foe with no issues! Thank you Victoria for your kindness! Thank you S&K!

All I needed was a new battery in my 2020 GMC sierra. They were able to take care of that but when I picked it up I found my bed cover pulled up and thrown in the bed and greasy full hand prints on the fender and hood. This is a truck that gets wiped down with microfiber towels and topcoat spray every time I drive it. Needless to say I was a little upset and the service guy I delt with acted like I was crazy he never even looked at it. A sales man was the only one to offer to detail it for me that was nice of him but I think ill clean it myself. I may order parts there but their service team wont ever lay a hand on my truck again.

I talked with Janelle in the business office regarding the transfer of a warranty on a Buick Regal that my wife recently inherited. Janelle talked with the warranty company and had it set up so all I had to do was to give the company a call and answer a few questions and the transfer was made. She was very helpful and pleasant to talk with.

I was very pleased at the time it took to get scheduled in for repairs. I was glad I got my truvk bavk so quickly and good with the price of yhe repairs also.

Price for services very fair, service professional, no wait time for service, very friendly and helpful.

Excellent service.

What a clean and meticulous place! Wonderful customer service. Super friendly! The only place in the Springfield area where I’d consider getting my car detailed.Chase is the BEST!

Amazing service! We had a bad experience at a dealership down the road from S&K, so coming in to a more professional place was such a relief. They absolutely took care of us and gave us peace of mind with our purchase. I knew John would take care of anything that came up, and that comfort is priceless. Thanks John and S&K!!

I recently purchased a new Buick Regal TourX from S&K Buck GMC and could not be more satisfied with the experience. The sales person I dealt with, Gayle, was friendly and low pressure through the entire process. He made an honest attempt at reaching a satisfactory price without excessive haggling. I was never pressured into the typical add-ons and everything was explained clearly. I truly got the impression that the staff at S&K was working to make sure I had the best experience possible. Ive yet to have this vehicle serviced, but my experience thus far leads me to believe I will continue to receive the same level of treatment. I fully intend to look at S&K first next time I purchase a car.

Everyone is very nice and knowledgeable. I got my appointment for service right away and they were prompt and had my car ready in no time. Very nice atmosphere in the waiting area.