Great Experience. Fixed two of our devices quickly and affordable. Thanks!

Knowledgeable and helpful parts selection is limited good quality but they are able to get what you need generally and if your going to get a computer built or buy a prebuilt. It is better to go with good shops like these that will have them put and running better than big chain stores.

Great computer for a great price! Very helpful

Waited outside for 25mins. along with a bunch of other people. 2 workers 1 male and 1 female roles in on bikes. Boyfriend and girlfriend. The girl called him babe, when asking a question. I few people had left due to the long wait.

They charge for diagnostics to see whats wrong, just to tell you they cant fix it

Did a great job replacing my broken laptop screen quickly and cant beat the price. Highly recommend.

I think I got ripped off. Hear me out first. I took my computer in to have two things checked out, the hinge and the battery because Im having to leave my laptop plugged in for use. The employee that assisted me said hell fix the hinge and give me a call back later that day about the battery situation.A whole week went by and no phone call, so I called them back. I explained my situation to the employee and he said he was completely oblivion about the situation/information of my laptop, so he said hell look into it and call me back. He called be back and said the hinge is fixed but the battery will have to be ordered.A couple of days went by and I called. The employee first said its not the battery thats the problem, its the motherboard.....SAY WHAT!!!! I told him Ill keep managing my laptop, when can I come to pick it up? He said I can come later today, we close at 6. So I went to pick it up and he told me that the battery was the problem and that he replaced it. So I asked him that I wont have to keep it plugged in to stay on? He said yes. I paid and left. As soon as I got home, I turned the computer on and it started to flicker, as if its about to die but the battery is fully charged. It has been 16 days since my laptop got fixed and I still have to leave it plugged in to use it. Im not sure what he fixed but I think I got ripped off!

Stand behind their work and give fair honest answers.

GREAT FOLKS!!KNOW THEIR BUSINESS.

Will not take returns, even of brand new parts just out of the box.Edit: added a star because the owner gave me an adapter for free, still not convinced this is going to work exactly, but he didnt have to give the $5 adapter for free.

They were really nice here and helpful. With the parts / computers I did have that they didnt take, he helped me in the right direction.

Michael and his crew are absolutely amazing! They have fixed my phone screen many times over the past few years without a worry! Cheapest in town and believe me, their work is next to none! Got laptop running like new as well! All around perfection!

I took my computer here. I had an idea what I thought was wrong with it. They told me something totally different. I got it back the same day and one week later same problem again. I then took it to a different repair shop that actually read the computers diagnostic code that it was flashing, fixed the problem for half what they charged, and computer is back to normal operations .

After many visits to Computer Hospital I can safely say I always experience quality service! Theyve fixed computers/laptops for me and my relatives, I purchased a monitor, printer, and power chord there, and the crew is always helpful and professional. Theyve been around for many years and their knowledge stems from their vast experience in the field. I dont hesitate to go there for my computer needs!

Unprofessional, petty, snarky: too much money and still have the same problem. Never Again.

Every time I’ve got gone in, I’ve been given fair pricing and quick service. They installed a battery in my phone since mine was bad, and that one stopped working so the next day they’re fixing it for free. Good guys. I will be coming back with any electronic needs.

Love this place. Very professional, quick turnaround, fair prices

Always reliable service and pricing. Have been going to them for years.

WENT THERE TODAY TO PICK UP MY LAPTOP AND IT STILL HAS THE SAME PROBLEMS SO IM TRYING TO FIGURE OUT WHAT I SPENT 50.00 ON TO GET DONE? NOTHING CUZ ITS STILL THE SAME.

They recovered my hard drive from a fried computer successfully, thank you.

Ive dealt with Computer Hospital as a business customer since 2007. I work in network IT and these guys are always knowledgeable with regards to systems and professional in their dealings. I primarily purchase hard to find PC parts from them but refer individuals who are needing their consumer systems repaired to them frequently and never hear negative feedback.Im suspicious about many of the reviews on this page because this is by all indications a thriving local business with an excellent word of mouth reputation. Ive dealt with nearly every consumer PC shop in town over the years trying to find parts locally....this is the place to go in Springfield if you want honest and professional service. A lot of other places staff technicians who shouldnt even be in this field of work.

Knowledgeable and experienced staff. They always take care of me and my needs. Great prices and usually same day service. Nowhere else I would trust.

Easily seen from street and easy access. Friendly, knowledgeable staff, good selection of used and some new equipment.

I took my laptop to them to fix the power button because it would not turn on. The housing around it had broken off and the button was dangling by the wire. It was very obvious that this was the problem.When I talked to them I pointed out the problem and the salesman said Yea thats definetly the problem. I left my laptop and came to get it the next day. I should have been more diligent when I went to pay because they charged me $90 to fix it and $60 of this was a diagnostic fee. Are you kidding me? I told the guy what the problem was and he agreed, so basically he charged me $60 for doing nothing.I understand that this is specialty service and I expected a high hourly rate. They charged me $30 for a half hour of labor and thats fine because I could not have done it myself. However, charging a diagnostic fee of $60 when there was no time spent diagnosing the problem is BS. It is obvious that this place is only interested in a quick profit and they dont care about their costumers or earning their business.I will never do business with these crooked people again.

The staff was very friendly and very fast! They were able to get my computer back up and running when I thought it was a lost cause. A big thank you to the staff.

I want to say that never in my life (70 yro) have I ever been more satisfied with a transaction of any kind than I am with the service I received from Computer Hospital this week (same day service!)This is not my first experience with them. Theyve fixed my computers for about 6 or 7 years, Im guessing that that means about 5 or 6 transactions.In every case the service was polite, friendly, FAST, and fair priced. They kept me informed all the way through the processes and always made sure they were doing what I wanted them to do and at what cost it would be.Having had experiences with several of the big box computer stores and the service departments I can tell you that the Computer Hospital and their staff are unequivocally the best in town in service, price and quality.

HORRIBLE! I stopped in by chance and the tech showed me how to take my laptop apart, under 5 minutes, and i went about my way thinking What a nice guy &great place. Stopped in a few days later, different guy and he was MAD that the first guy didnt write up a ticket and charge me. So i call today and was told that the owner said I should take my business elsewhere. Well believe me, I will. They would have had a life long customer who would send people to them, but I will be on their butt to drive off business now. I even said so I did something wrong here? And he said yes. Unbelievable. People are struggling against Best Buy for business and this guy points me to the door.

Jim solved an issue in an hour that three other service providers had spent probably 6 hours on and had not. Very professional and the unit was only in the “hospital” for three hours

Said my phone would be done in an hour and a half and it was finished in 40 minutes. The phone works perfect and it was exactly what he quoted me. Would definitely go back.

I dont normally post reviews for companies but I had a VERY BAD experience. Horrible customer service, wont listen to your concerns or hear you out. Theyre so concerned on a profit on work expenses, well they definitely lost my business as well as many others. I understand they couldnt give me what I wanted but how they snub nosed and pushed me out the door was not okay. There are many other computer/cell phone repair business in Springfield. Take my advice, GO TO THE OTHERS!

I called to ask a question about an issue my computer was having. I spoke with Mark. He told me to bring my computer in and he would take a look. He was friendly, had a sense of humor, and DID NOT TALK DOWN to me (unlike another computer repair I had tried previously). I was charged about 1/3 of what the other place charged me, had my computer back the next day (in 1/3 of the time the other place had my computer), and felt like Mark actually gave a damn (unlike the other place). My computer is in even better shape now than it was before this issue hit, and I was not treated like a moron because I am not computer literate. Thank you for your assistance and for being there.

There is a young man there that claims to be the manager. He is arrogant, disrespectful, and incompetent. Additionally, instead of a refund, he charged my card again.They are not a reputable company. Go somewhere else.

Ive had my screen replaced two different times there, and both times it was finished in under an hour, cost MUCH less than filing a claim through Verizon, and each person I dealt with was friendly. Ill definitely use them again whenever the need arises!

Very knowledgeable employees and great prices, just wish they had more variety of accessories and components in stock

Asked them to make me a recovery disk for my dads windows 7 machine since no one I know has one. They flat out refused, told me to bring it in and they would look at it. Which completely defeats the purpose of why I have the computer.

Friendly and helpful staff. They had the older PC tower I was looking for and even installed my preferred operating system at no extra charge.

Hands down the best computer repair and sales organization in the Springfield / Metro area. They care, they know their stuff, and they will help get you the technology you need.

Great guys sam and James did all they could do to help me,got me up and going everything is running great. Good job guys

I just bought a laptop from Computer Hospital on Friday 5/1/2015. It was working great the staff was very helpful and friendly. I decided to use a free anti-virus and took it home, by Monday 5/4/2015 I had several bad viruses and lost my internet connection. When I called they told me to bring it right over. The virus had wiped out some of my drives or programs. They fixed it in less than 24 hours. Of course I had them install Norton Anti-virus as well.Cant say enough about the great customer service and knowledgeable staff. Thank you Computer Hospital!!!

My 3M Sales rep was in town, When he stop in my shop he had just bent his phone and the sim card wasnt reading. We stop in at Computer Hospital, The guy had if fixed in a matter of minutes. Thanks for the quick service .

This is an awesome place the service is great the staff is very friendly. they go above and beyond to help their customers. Ill never use another place. Thank you guys for your help.

Guy knows his work. Very helpful. My next computer issue..this is my first..and last..stop

Gave me accurate feedback but after I asked as what a quote would look like he promptly hurried me off the phone and hung up before I had finished some quick questions. And just for a reference the phone lasted a total of 47 seconds. So terrible customer service.

I had an issue with my pc so I called and Memphis was very professional and efficient with fixing my pc! He worked fast and did a great job and I’ll be back in the future with any of my pc needs. Would recommend!

Memphis helped me and did a phenomenal job. He had a great attitude. I was looking for a power adaptor for my older PC that was rebuilt so that I could install Oculus Rift, VR on my system. Not only was he able to quickly identify the issue, he helped me with a new power supply that gave me options to upgrade in the future. 100% the Computer Hospital anytime you need help with your PC! Great job Memphis! Keep it up!

Super nice and helpful staff. Low prices and very friendly people, thank you guys! 💞

Ive had my phone screen fixed several times and they get it done really fast. Great customer service and its always the cheapest place in town

I went in with 2 broke phones and they had them fixed within an hour. Fast and Friendly service with a great price. Thank you Computer Hospital.

Wow. Just wow. Ok first of all I have only utilized their services a handful of times and they have never been able to fix a single problem. Thats not really why I am writing this. Today I went there for a longer cord for my phone charger, they didnt have what i needed (shock) but, last time I was here I brought them a gaming laptop that had stopped working. It was about 5 months ago and they had told me that the mother board was fried and it was screwed so I had no urgency to come back for it. The man working told me that it had been recycled and that was it. Thats ok I didnt expect to get it back. But then he told me that yeah, ya tell people that its 60 bucks and they dont wanna come back. I told him that they didnt tell me that it would cost 60 dollars and he basically called me a liar. Then later in the conversation he admited that he purposefully didnt tell people about the fee so that they would get the business. Wow. What a bad liar. So what this boils down to is that they will hold your computer for ransom if they can fix it. I asked why dont you just tell people it will cost 60 dollars? and he replied we should. So either buy a new computer or use Amazon if your contemplating going here.

I take all my electronic devices here to be fixed! Yesterday, they fixed my iPhone 6 screen perfectly and so quickly. I have had iPhones and my MacBook repaired here in the past. Great guys to work with!

Wont go back. I have been highly satisfied with Computer Hospital in the past. However, they sold me a defective power supply and wouldnt exchange it. They said I would have to send it back to the manufacturer for replacement. I did not wish my money back, but to exchange the unit and upgrade it at the same time. They were unwilling to even provide me with a contact for the manufacturer. The only thing they would do is to recycle my old power supply.

Scam artist. Sold us a laptop with a broken optical drive and a flickering screen, when we asked in store before we left about some kind of return policy, he mentioned that we had 72 hours, then upon returning it because of previously mentioned problems, he charged a 15%, not DOLLARS, PERCENT. Restocking fee.So, he sells junk, and then because he knows that youre going to return it, he charges a 15% restocking fee for plugging the laptop back in and setting it on a counter.No wonder this joke has an F rating on the BBB.

They have been able to help every one in my family. When my motherboard in my laptop died, they found a way to rescue all my files.

Michael and his crew were great, they will fix all of our computer and phone needs!

Do not go here. Zero in the way of customer service and completely unhelpful. After disputing the fairness of their prices, one of the employees told me that a certain product was $30 cheaper than on newegg at their store. I did not believe this, so I checked after leaving and sure enough, it was $40 cheaper on newegg. take anything they tell you with a grain of salt.

First off the attitudes of the employees are far from welcoming or helpful. I seemed to have bothered the guy behind the counter with questions. I bought a universal AC for my laptop at $80. The guy read the package and told me it would fit my computer. It was not the right cord and fired my laptop. Not only would they not return my money for the AC cord, they did not acknknowledge the damage to my laptop either. They offered me store credit, which at that point was worthless. I was so turned off by the lack of service, care and knowledge I just wanted to shop elsewhere.Not only that they are way too over priced on all their.

Great place. They have a software guru and a hardware guru.

I actually had 2 laptops that I needed repaired. I was so worried about losing all my boys and family pictures I had on both. The staff at the Computer Hospital got them both running again with all my pictures still in place. Thank you so much!!!!!

Recently, I had some minor issues with my laptop which impacts its operational system. Anyway, I tried to fix myself so I opened the entire device, cleaned it out but I did not put the memory back properly.So I decided to stop acting like an expert and went there. I asked a guy there that basically my laptop for some reason had not been functioning well and I told him also that I opened the device so there might have been something misplaced or whatever you wanna call it.The guy said ok well get it checked for you for $50 and you can picked it up tomorrow afternoon. However, if we had to fix the operational system part, wed charge you moreGuess what happened!! First of all, the guy promised me to come pick up my laptop noon but he was late as I got it around 6 p.m. Second, the guy charged me $80 and when I said why?? He told me it took him more time to get it fixed. Finally, I discovered that he only opened, and then put everything back together right! But did not do anything to make the device work normally!So why 80? He said because of the time!!!!This is crazy! I believe the people there know NOTHING about computers! I was gonna call the police because obviously he stole my money without fixing my device.He got scared though and I got my money back!

Talked down to me, i know i dont know a lot about these things but thats why i came. Not to be talked to like im stupid. wish i had read the reviews first...

Was quick and very professional

Always has what Im looking for and great prices!

Knowledgeable service and good prices on their equipment.

Well you take your computer in for a low FPS issue when you are gaming, I get the product back after spending 150$ to have this repaired...... Not only did they not fix the problem, it took me about 10 minutes of looking at the Firemark Benchmark score to clearly see that Im getting 1/4th the score I should have on the machine, Its an I7 6700k with a gtx 1080 inside of it, anyone could of looked up the average score with just those 2 components and clearly could of seen something was wrong with those numbers..... especially after they fixed it, Im going to seek a refund for the work on it or cancel the payment on my card because clearly there was no work done on it for the amount that was paid, If you want my opinion stay away from this place at all costs!!!!!

I dont normally write reviews, but my experience wasnt the best. I called on a Wednesday morning and told them I was having virus issues with my laptop. I was quoted $50 over the phone so I brought my laptop in that morning. I didnt get a call back until Thursday morning and they told me it was indeed a virus and now the total was $140. I had to have my laptop for school so I payed the 140. When I got home that evening and turned it on everything worked fine and it was running faster but I was unable to access the internet and it said I was blocked. Frustrated because I had multiple assignments due that evening (luckily I was able to submit through my phone), I called back on Friday morning and told them my issue. They told me I needed to disconnect my internet and reconnect it (which I had done twice as well as restarted it). They then told me to bring the laptop back in. So later that afternoon I brought it in and they practically grabbed it from me and hurried my out the door and said I most likely wouldnt have it back that evening. Finally Saturday morning I get a call that the problem was resolved and my laptop was ready. Everything runs fine now, but I just wasnt impressed with the service, or the time. Wednesday morning to Saturday morning to remove a virus, and $90 more than I was quoted over the phone seemed too much to me. I guess everyones experiences are different but I probably will try to find another place if I ever need work done to my laptop.

Their service is good and they are very knowledgeable and affordable. I have an iphone 6 plus and my screen was shattered and then i had a battery about to explode both times they fixed my phone in a timely manner - Jeremy Antill

The guy behind the counter was absolutely the rudest guy i ever have ever spoke to. i disagreed with him & he bit my head off. no lie he yelled @ me in an aggressive manner. ive felt less threatened by someone trying to beat me up... SERIOUSLY. His prices seemed a bit over priced anyway.

Don’t know why there’s negative reviews about this place the best place in Springfield mo to get work done on and thing

NEVER GO TO THIS PLACE WITH YOUR BUSINESS!!I cracked my iPhone 4s screen and took it to these guys to get the screen replaced. They fixed it, and when I got home the screen had yellow lines all over it and the speaker did not function properly (I could not hear anybody on the other line with the volume all the way up). So I take it back the next day for them to fix again, they fixed it for the 2nd time and half way home it completely goes black then starts flashing and colors all over the place! So I take it back for the 3rd time and they proceed to try and fix it again and I get all the way home and it does the same thing again!! Long story short I took my phone else where after getting my money back and will NEVER go there again.

Dont trust them go ANYWHERE else! Took my laptop in for simple brightness diagnostic and when I came back to pick it up it was split wide open. Employee claimed I brought it in annihilated and coming apart with shattered screen, broken cd tray, and separated case. If that was the case It would not have required a diagnosis costing $100 - I would have gone and bought a new one. When the owner arrived he was wearing a pornographic t-shirt and towered over me while trying to verbally intimidate me before agreeing to fix the issue. The store cameras recorded his employees dropping the laptop. I agreed but not feeling good about the way he handled it I walked back in only to find the sketchy owner driving a screwdriver through my laptops screen. That visit showed me how petty and dishonest the owner and his staff are. The cost of the laptop is less than the cost of a lawyer so I let it go, but dont fall victim to these apparent hoods.

Great people great prices.

Terrible customer service along with the tech misplacing parts for my lap top. I would not recommend this store.

Took my Iphone4s into to Brett he told me. I can get it done in 30 to 40 mins. he did get it done but i had to return it 5 times. First its was the proximity sensor, after that was fixed the power button stop working then the battery stopped holding a charge. Long story short it took 5 times before, I gave up and havent looked back.Take your phone to Brett and it will never work again

Horrible time, said they fixed by replacing a video card that ended up burning out a week later, and the replacement a week after that. After 3 nvidia cards from them i ordered an asus ati card and has worked great since. Beware they are crooked. After I took some net classes I learned the card they were selling me isnt as compatible as they said.

The staff has Always been helpful

Hometown proux.

If its a software problem, go to ask help from your friends; if its a hardware problem, dont come here, find another store to fix it becasue ive been here twice, but this store has never fixed the problems.

Fast and friendly service. I would recommend this place to anyone with a broken phone or computer.

Wont do or tell you a thing until you hand over your wallet.

Great Service, friendly and prompt!

60 just to look and that may take a few days? No thanks

They were efficient and friendly

I love you guys . You saved all my lost data . I am going to send everyone to you.

Terrible. Told me one price on the phone when I called the first time $50 + ONE hour of labor and came back telling me $160 when they never called me back and I had to go in to get my laptop. Even though I asked them to call to tell me a price they never did.Incredibly rude staff.

Scraping dead animals of the street would be a better use of your time.

Taken my computer in four(4) times and is still will not keep a charge!!

Tried to over charge me.....rip off warning ...

Couldnt get a straight answer to my question

Extremely nice

Bargain prices on a used ipad

Very helpful

Over priced ...

SCREW YOU

Sucks