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Big Y Support Center
2145 Roosevelt Ave, Springfield, MA 01104, United States
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Big Y Support Center
Comments
Su
Review №1

Why am I paying for paper bags to put my groceries in after shopping in your store n spending good money absolutely not acceptable

To
Review №2

Hey unloaded you very fast and your appointment time

Ja
Review №3

Oh come on Big Y, 11 cents for a paper bag! So disappointing.

Ga
Review №4

Excellent in-n-out service on unloading load

BE
Review №5

Make Pizza section bigger, Pizza is good

Ro
Review №6

This is technically their Central Warehouse. As a professional driver I do deliver here regularly. They offer overnight truck parking and they open at 4:00 a.m. for delivery drivers.

ge
Review №7

I drop n hook trailers at this location .. quick and easy

Jo
Review №8

BEST customer service in grocery business. Hands down Never question an issue. And happy to make it right 👍Bob Jarvis

Se
Review №9

Holy shaize, 25 trucks in 3 hours and counting! Thats UNLOADING! Big Y beats any DC hands down, would recommend any wharehous Management to come visit, might learn something. Best $100 ever spent on lumper! EVER! Way to go guys!!! No bull Top notch!!

Ro
Review №10

Great place to deliver to, 18 pallets in less than a hour thats pretty good . A few overnight spots available

Li
Review №11

I prefer shopping at big y. They have great sales. My only complaint is that the discount off of gas only last 6 days. Right now I have 4 different discounts off of gas. And this is with losing a 20 cents off this morning. With the amount of money I spend it would be nice if I didnt lose most of my gas discounts!

Bl
Review №12

It is a very good spot friendly staff and very fast

Ma
Review №13

Great people working here. They are quite expert at what they do and really care about the quality of what they deliver!

BO
Review №14

Yes you can overnight here. I had appointment at 05:00 they called me at 4:30 and empty at 5:55. These guys are awesome.

Mi
Review №15

Had 0700 appointment got me right in took about 1 1/2 super nice over here there is over night parking after 7p.m.

sh
Review №16

Buy 1 get 2 free is the best sale

Ku
Review №17

I was advised of recent racial profiling practices that have taken place at Big Y. It is disappointing to hear that store employees have been trained to follow, harass, and threaten patrons with police presence based on their personal racial microaggressions and not the truthful activities that have taken place in their establishment. I will never support this business and encourage others to spend their dollars elsewhere.

La
Review №18

Very professional. very good Attitude. very nice people and they get you in and out fast. they dont waste no ones time. I would come back again.

Tr
Review №19

Terrible delivery. 7 am appt arrived at 6 am. Now 11 am...still havent been touched. Lost next load. They are inconsiderate a$$h0Ies

Fe
Review №20

Great experience in a very nice office building. Very courteous and kind receptionist.

Ba
Review №21

Since Price choppers closed we have had to shop other stores. Friendly cashiers prices are good when you shop the store during the big sales.

Ba
Review №22

They just start construction at the site so no more overnight parking but there is pride truck stop 1mile away. Some trucks were park on the street but I’m told u could get ticket. Friendly guard house guy and fast unloading.

Ir
Review №23

I love this store.as you walk in its so beautiful with flowers and delicious cakes.the people are very sweet. I visit this place at lot.

Ix
Review №24

One of the only supermarkets I get groceries from. Their promotions in the weekly flyer drives me to shop more for those great deals. Their stores are always clean and recently added new, less noisy type carts to the Palmer one.

Ro
Review №25

Swift service

We
Review №26

They have a trucker friendly yard a lot of room and you maybe able to reset there i saw trucks in the back of the yard looking like they were taking a 10hr reset but not sure very easy to find right of 91......

Ed
Review №27

Good place nice people.....

DB
Review №28

Nice people working here, in n out

Ca
Review №29

Never has what I want, bad service, moody and no help. Dirty, dirty and dirty. Will not go back

Aj
Review №30

Great service nice staff

Y
Review №31

My appointment was in a morning. But I got there at night. And the let me park in there lot. Very good security guys.

Al
Review №32

Big wine Massachusetts not bad I guess youre right in you can unlock it yourself or they can unload it nice people so far

Ov
Review №33

Overnight parking for trucks (officially only 8 hours before your appt but they will let you in 10 hours early if you really need to). 20 minutes to unload 21 pallets of turkey.

Ja
Review №34

The best place to deliver

M.
Review №35

This is a horrible supermarket and a disreputable chain. When there are BOGO sales they often jack up the prices. Their deli counter constantly fails to use the number system and tickets making it a complete free for all. This has been brought to managements attention repeatedly. They recently changed store management and the new manager does not hear customers out, contradicts them in mid sentence, and gives them the brush off because he is close friends with Big Ys customer Service manager at their headquarters and he knows nothing will be done. In fact their customer service director basically told me she does not believe my complaints because she is close friends with the person. When I was in the store 2 weeks ago I watched as the deli counter staff, after refusing to use the number system, began antagonizing and insulting a customer with a disability, and when he was speaking to the management and I explained he was disabled it was the same thing. A horrible business model.

ni
Review №36

Awesome staff easy docking fast unloading

Ti
Review №37

My favorite place to shop and work. Amazing family with a great work environment.

Eu
Review №38

Had to deliver only 2 pallets and it tooks 5 minutes, but believe me, i met the most friendly stuff here today and this is very inportant for us truckers to be treated well!!

Er
Review №39

Most of the time I deliever 1 pallet no hold ups by far the best place Ive ever been in a big truck awesome people

La
Review №40

I like going here everyone is very nice and professional. They do there job.

Sc
Review №41

Homebase for a great grocery store chain!

ri
Review №42

Went to the Meridan Ct. store, ordered french fries and they tasted like FISH!! they must use the same oil for both... also, I purchased powder donuts and they were stale :(

Li
Review №43

Workers were very helpful.

Ho
Review №44

Big Y fired the certified company that used to clean their ventilation and refrigeration. On Tuesday, in the Tolland store, just adjacent to the dairy, and next to a rack of bread, an employee was cleaning the ceiling vent with a broom, while five customers looked on in appalled disbelief. This corporation has gotten so cheap that they are threatening their customers health.This is what happens when theres only one grocery store in town.

Re
Review №45

Easy check-in and quick unload.

D
Review №46

Let me to park overnight,but unloading it’s took too long!

lo
Review №47

Terrible customer service at Big y in Marlborough Ct treatment was humiliating unprofessional both cash and manager loud nasty women I will never ever step foot in a Big Y again due too how I was treated especially by a manager Big Y in Marlborough Ct is not world class it’s world trash!!

Ma
Review №48

Good place for delivery

Ho
Review №49

Arrived and went right to dock. Was unloaded in 30 min. Has truck parking

is
Review №50

Awesome people

Qu
Review №51

Great

Ro
Review №52

Great place to work!

Gu
Review №53

Take too long to unload.

Di
Review №54

Plenty of overnight parking

N
Review №55

Awesome receiver!

ca
Review №56

Quick unload

Ar
Review №57

Sad

Br
Review №58

Excellent!!!

Ro
Review №59

Great people

Hu
Review №60

Stinky!

St
Review №61

Best Big Y ever!!!

St
Review №62

Great place

Ja
Review №63

Food shopping

Al
Review №64

Great place

Hu
Review №65

Very good distribution center, the workers are very professional.

jo
Review №66

Excellent

Information
68 Photos
66 Comments
4.3 Rating
  • Address:2145 Roosevelt Ave, Springfield, MA 01104, United States
  • Site:https://bigy.com/
  • Phone:+1 413-784-0600
Categories
  • Grocery store
  • Business center
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8AM–5PM
Health & safety
  • Mask required:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
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