user
Sport Performance Auto Body
650 Stafford Run Rd, Stafford, TX 77477, United States
Appearance
Sport Performance Auto Body
Comments
Pu
Review №1

Apart from one small noticeablemistake in repair, their work was outstanding. Really they have dependable innovative solutions in decent price. Altogether this is highly recommended auto repair center. Must say Tyler, their manager and Tom were very helpful. Kudos.

Al
Review №2

This place is awesome. Work excellent. Price reasonable.

Ri
Review №3

Decent work for cheap. Tyler the manager is helpful and understanding.

De
Review №4

Great service, great price, great people and I would highly recommend them.

M
Review №5

Fantastic customer service and work.

Ry
Review №6

They do great work! Trish was awesome to work with and made my experience with Sport Performance very pleasant! Thanks!

Je
Review №7

I chose this shop because they arent a puppet with an insurance company partnership. The few details in the work they did that were not to par were re-fixed right away. They have great customer service and never made me wait or feel insignificant. I love my muscle car hot rod and they also took that to heart when working on my car. I will return to this shop and recommend th to anyone looking for body work.

Ge
Review №8

This has been a great experience for me and my car. I was involved in a major collision and they brought my car back better than ever. Customer service was great. They notified me of progress almost every day that my car was there.

na
Review №9

This was an email I was going to send to the owner but it wouldve done nothing:I was a customer a few years back when your body shop repaired my vehicle and I was a very satisfied customer. This time around, your managers have failed to make me a priority and there were multiple mishaps that couldve been prevented if some people had paid close attention to detail. My car took over 30 days to fix because someone failed to fully address the damages done to my car in a timely manner which resulted in 3-4 unnecessary supplements which as you know takes the insurance a few days to review and authorize before any work can be continued. As a consequence of the multiple delays, my 30 day car rental contract, that the insurance covers, was up and my car was still not completed. Ryan had admitted it was partially his fault in the delays and that he would cover the cost of the rental there on out. I returned the car the day my car was supposed to be completed but upon arrival, more damages were found that could have been found the very first time if the car was assessed properly and carefully. The headlight was cracked and needed yet another supplement and the back bumper needed clips to align it right with the rest of the body as per Ryans words. In addition, the paint color was off. As a result I had to rent yet another vehicle from Enterprise via Ryans authorization. I received my car a week later and got over the prolonged repair and was satisfied with the work. Now this morning, I check my credit card statement and see not one but two charges from the first rental and the second rental that the shop is responsible for. Ashley knows of the whole situation as well. I spoke to her this AM and she informed me that she had just taken care of one of the rentals and that she would call them to figure out why both were being charged or rather what was going on. I did not receive a call back all day so I stopped by the shop this evening and she told me she never got around to calling anyone or figuring anything out because she was figuring out her priorities and too busy doing other things while Ryan was called out all day to some dealership in the north. To hear that you are not a priority when the manager is well aware of the situation and knows how long it took for them to fix your car when things couldve been done in a more timely fashion and when the manager knows the shop is responsible for the charges yet isnt proactive about it or isnt prioritizing fairly, that is what you call horrible costumer service. If a manager is overwhelmed with paperwork and directing other employees with other work, that is her/his problem and should be addressed with you as the owner, and not make excuses and make the customer feel like they are unimportant. It takes 2 min to call and figure out who was charged what and why. Ive been dealing with this chaos for more than a month going back and forth from the insurance to your managers so you can imagine how frustrating this is. I too have a full time job and have to find time to communicate with the shop and insurance and make frequent stops yet I dont mention how busy I am taking care of other things. I should not be regretting the decision to bring business to your family-owned shop, but I really really do. I was all about helping the family-owned business and not the corporate sterling McCall business who were experts in my car model too but your poor service has really backfired on my decision. Ryan and Ashley are nice people but they really need assistance in getting the ball rolling with everything thats going on in the office. I wouldnt wish this experience upon anyone and hope you take initiative to make certain changes. I put my trust in your employees and I pray they come through with their promises.

Gr
Review №10

Great service.

Tw
Review №11

Quick quality service

Is
Review №12

Nice people

Br
Review №13

Very helpful

Ag
Review №14

Very expensive.

WI
Review №15

Good job

Sa
Review №16

💪👌👍

Information
3 Photos
16 Comments
4.6 Rating
  • Address:650 Stafford Run Rd, Stafford, TX 77477, United States
  • Phone:+1 281-499-6601
Categories
  • Auto body shop
  • Auto repair shop
Working hours
  • Monday:9AM–2PM
  • Tuesday:Closed
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Similar organizations