Been going here for a couple of years now and every time I always have an employee stop by and ask me if i need help within the first 5 minutes of walking in. They are thorough when they provide customer service and make sure all of my needs are met (i.e. down to going outside and switching my wind shield wipers for me). If they dont have what I need, they are quick to provide me with alternative options to choose from. Shout out to the employee with the tribal tattoos on his right arm. He is respectful and has great communication skills. Definitely make this your local auto shop store!

The people that work at autozone are amazing. They know the name of my part I needed for my vehicle. As I described it but they figured me out and got me exactly what I needed. Thanks yall for always being there to help someone. I appreciate it very much

Good place for Auto parts, friendly, helpful service.

The people there were really helpful in finding the correct car battery that I needed. Thankfully I was able to get my car their, but wasnt able to borrow tools to fix the battery. Had to get a friend to come out with tools to help.

Lady that work the counter is always rude!

Juan was very knowledgeable.

Horrible experience here at the Stafford location. I can from work to buy a spray can. Went back to work to find out the cap was defected. I went right back to AutoZone to exchange it, went back to work, only to find out the color was not correct. I went right back to AutoZone for the 3rd time! (Losing work time/money and gas) I explained to them the situation and I asked if there was any way they could compensate me for all the inconvenience. The main manger Cinthia D. told me that it must be a manufacturer defect and that there was no way to compensate me in any way, and that I can get a refund if I like LOL!! WOW!! Autozone I highly doubt you guys would support the action your employee took. I hope you guys are more careful on who you hire or promote as a manager. I really hope this doesnt happen to anyone else. Especially when they are on a critical schedule. I work at a body shop that constantly needs material, but I definitely wont be back to AutoZone, at least not for a while...

If I can give negative point I definitely would not give 1 star. Manager Floyd B. I got your name, the parts I ordered alreafy delayed for 24 hours, and now you kept me waiting on the phone like 15 mins for you to search the order information?(I hung up the phone at the end) Fine, but why you kept me waiting another 20 mins in store just because I dont need the parts and want my money back? Were those customers really before me! Or you just a freaking racist?

I went to Autozone for a battery replacement and Johncarlos was extremely courteous and polite. This is the best service that I’ve ever received from Autozone.

Great food great service

Still the fry guys. Do you want fries with that starter? Hire someone who knows cars.

Stopped by needing help finding a product. The employee kept leaving me hanging to work on trash or something. I was the only customer.

Annie and Jay were incredible. They very patiently worked through the challenges of changing a part on my vehicle and never gave up until the job was completed successfully.I will definitely come back to this store and recommend it to all my friends.A big thank you to Annie and Jay.

Excellent service. Thank you!

The place to be when you need anything for your car. The manager went outside making sure I bought the right part. Very knowledgeable.

Annie was so helpful. She helped me find everything that I needed. She also took her time to explain important details about my car. Then she put on my windshield wipers, changed my bulb and top off the wiper fluid. Amazing customer service!!!!

Great customer service. Store was stocked and orderly. Great location.

Best AutoZone I have been to. The customer service is outstanding. The supervisor and or store manager Cynthia went out of her way to help me find a part. Very much appreciated.

Deserves no stars. Rude lady working there enjoys humiliating customers as if she is an actual auto mechanic. She better brush up on customer service skills or she could end up jobless. You know who you are. Worked the afternoon shift on 8/4/20.

Mrs. Cinthia and Mr. Rigoberto were very helpful and have such great customer service! Will definitely be going back to them if I ever need anything! Thank you so much for your amazing help!

The manager lady is always helpful and ALWAYS remembers to greet customers as they come in unlike some other employees

I had a very bad experience at the Stafford AutoZone, and I would strongly suggest to avoid this location.I am usually very happy with AutoZone, and I have been going to various locations for many years. In my experience, AutoZone usually has helpful and knowledgeable associates. However, this location in Stafford was the first time I had a terrible experience.I went in for a battery replacement, as my car would no longer start and had to be jumped twice. The lady who tried to help me brought out the battery tester, but she couldnt figure out how to use it. Turns out she was connecting one of the leads to a plastic part on my car. Once I showed her how to properly connect the tester, she said the battery needs to be charged first before she can test it. This made no sense to me, given it is a dead battery, but I continued to try to work with her.She would not help me disconnect or remove the dead battery, and simply told me to take it out myself and bring it in for more testing. Once I removed the 45+ pound battery and lugged it across the parking lot into the store, she had me put it down at one of the registers. She then told me it would take 2+ hours to charge it, which seemed ridiculous. I just wanted a new battery. I asked if there was any warranty left on the existing battery, and she had me take the 45+ pound battery to yet another terminal to check. Unfortunately, she could not figure out how to check a warranty on the register either.At this point, the manager came over and tried to help her use the register. The original associate once again said the battery needs to be charged before it can be tested or replaced. Luckily, the manager stepped in and let her know it is OK to buy a new battery without testing the old one. The manager then inspected the dead battery and could visually see that it had failed and would no longer hold a charge.The original sales associate had me once again haul the 45+ battery over to the used/returned battery cart, and then haul a new battery off the shelf back to a register. She told me that AutoZone employees are not allowed to help carry or install batteries, which I was not aware of. They have always helped me in the past with battery replacement.I spent the next 15 min out in the parking lot, in 95 degree Texas heat, trying to install my new battery. My battery is in the trunk of my car, so it is more involved compared to a normal engine location. Luckily, I was able to get this taken care of, but I can only imagine what it would be like for an older customer who could not lift or carry a 45+ battery, or someone who did not know how to remove and install a car battery on their own.Hopefully, an experience such as this is only limited to the Stafford location, and I can continue to shop at other AutoZone locations. But I would strongly suggest to avoid the Stafford location.

Great customer service from Deiby!!

I had stopped at a different location and had a really bad experience. The Hwy 90 location is amazing and have restored my faith in Autozone. Elias was so helpful in resolving my issue. He was very kind and patient. It was an odd issue and I was not looking forward to having to deal with it. Elias fixed it with a prompt and courteous response and made sure that it was 100 percent fixed before I left. I will be returning to this location again.

Annie helped me right away pick out the right bulbs for my car and showed me how to replace the tail light. HID Headlight was more complex and had to be taken to mechanic for replacement. AutoZone had a better price for the part. Unfortunately, the shop wouldnt use the part because their work would not be covered but at least they matched AZs price, and I was able to go back to the store and get refunded. Thank you.

ANNIE IS HANDS DOWN THE BEST!!! she is a very helpful person with such a positive attitude. Answered all my questions and showed me somethings about my vehicle i didnt even know give her a raise!!!

Youre asking me it is highly recommended to get into the zone AutoZone

Nice staff. Employee came to my car to take the battery and replace it then took it back to my car. I didnt have to carry it.

I want to thank two employees at the Stafford store who went beyond the normal customer service to help me with my car battery. Ms Tamas and Mr Sean were very concerning of my problem. What I thought was my battery, was actually the battery cable. I purchased the part and Mr Sean replaced it (no charge). He asked that I come by later to re-check the battery. Thank you so much for your compassion and professionalism. You made my day...

Jay J. At 1592 was awesome and went above and beyond to help me with 2 different things on my car. Definitely during this trying time in the world its great to find someone who can help and knows his job very well!!! 5 stars for sure and I will be back. Thanks again. Went back today because of the great customer service from few months ago and this time the store manager Cinthia helped me and had another great experience at the Stafford location. She went above and beyond. Will definitely be back. Thanks again

Special thanks to the store manager Cynthia for a superb job! Excellent customer service finding the exact part that I needed special ordered it n delivered the next day I was called and inform that is was in...great job!

It has always been clean, shelves well stocked, a the parts provided the correct ones. No problems parking. However. Staff could be as little friendlier.

Very helpful

You never hear gushing about an auto parts store, so here goes. It is a large store with a huge inventory. If you know what you need it is easy to navigate, if you dont, the BEST part is the employees. They are awesome. ANGEL is always very helpful and knowledgeable. He has never been condescending just because I am a women. All the staff here have treated me with respect and answer my questions until I understand what I am doing. Kudos.

Most helpful AutoZone Ive been to. Annie was extremely helpful in diagnosing my battery issue and gladly assisted in its replacement.

My experience was great. I was greeted as I walked in. The auto zone representative was very informative and did the diagnostic test in no time which really helped me out. I feel much better knowing what the problem is with my car and how to address the problem going forward. I dont know the reps name but he was informative, helpful and professional. Autozone in Stafford, Tx on Murphy Rd.

Always a nice place.

Tomasa Annie and Cinthia were so helpful. They listened to my concerns and helped me out. They went the extra mile to get me everything I needed. I’m so glad that I came to this great store.

Annie was a big help in finding the right part for my car. Once we had a hard time getting it then Jay stepped in and helped us getting it done. Im grateful for them both.

I went to the store are year ago they still have the same horrible manager I can’t remember her name but her son works there too sometimes I think that’s sad when you have family working together I feel like the staff doesn’t stand a chance she has a horrible attitude when I come to customer service and I mean horrible I would give the store another dollar of my money as long as she’s there I rather go cross country to another store better yet she’s the reason I go to O’Reilly now, and I have been going to AutoZone for over 20 some years I just can’t do it until they change management here in Stafford I would never go to AutoZone again

There was a guy by the name of Sean K was very very helpful I was stranded in the parking lot he done what he could to assist me and I really appreciate it this will be my go to auto zone 😉😉

I want to thank krystal k at store # 1592 for her outstanding assistance in helping me with purchase and replacement of air filters she deserves a big kudos 😀

First time going to this autozone and Annie was really friendly and helpful. She helped me change my windshield wipers and top off my windshield wiper fluid.

The staff was great. The young lady that helped me was great. 5 stars if they had the part I needed.

Great service

Me being in a bad situation, these forks went above to help me out.

Very knowledgeable staff

The Girl there really had Knowledge and Wisdom of my car. Great Experience

Very helpful staff. Extensive product line, whatever you could think of, if not in store, will be online.

Sean was really helpful and patient. The whole store was so nice .

Prompt and courteous service. Floyd was extremely attentive and helpful. He assisted me with my warranty item, personally replaced it and insured that it worked properly. Exceptional guest service!

Employees are so friendly and helpful.

The store manager ms.Cinthia I believe, was compassionate and helpful. Her integrity and understanding will have me coming back for my every need. Great upbeat staff that is happy to assist you.

Convenient location with friendly, helpful staff.

Quick and friendly employees. I would recommend this place if you were in a hurry

Absolutely one of the worst experiences Ive had with an auto parts store. The workers were lazy, and had a major attitude. I walked in asking for pricing on a new car battery. The employee made it very clear that she was annoyed by me interrupting what she was doing to look up a battery for me. Then the guy looking at my battery, yes there was minor corrosion on the terminals, but nothing major. He refused to work on it. Pure laziness. Went next door to OReillys. Very friendly staff. Took them less than 10 minutes to replace the battery from start to finish. And a great smile. Will never step a foot in Auto Zone again, at least in this location.

They had me in their system with my vehicle info, so it made it easy to find the parts I needed. Ive had parts fail, batteries and altinators before the warranty was up and received pro rated replacement. They have always had the parts Ive needed and the staff was courteous and helpful.

The best Auto Zone ever. The customer service from Floyd and Cinthia is amazing. They take time to help you with your car concerns and get you with the right product they need.

Ms. Annie L was very helpful and informative about my vehicle, thank you for everything!!!

I didnt go there.

Today I had a bad experience at this place our tires needed pressure so we came here to buy a tire inflator. First of all when we were paying the girl who is the cashier had a very bad attitude, she has no idea of what customer care is like she was like very unhappy and angry doing his job and I felt her bad energy. The thing that we bought didnt work so we went back to return it. She was still with her bad attitude and I asked her if we could exchange the item if there was a type of courtesy the store can give us like a discount or anything else. She said that theres wasnt anything and giving us our money back was more than enough but with her bad attitude still. I dont know why was she mad but something that we all have to remember is that our personal problems and our job are not the same thing. I will never come back to this place.

Liked that they acknowledge all in incoming customers. They are so friendly and knowledgeable of there work. Great service

Floyd and Rico were super nice with replacing my headlight. They told how it got messed up and then were patient with making sure it worked too. Glad I found a spot to fix my car close to home with good honest people.

OMG, I love the 2 ladies that helped me on 9-26!!! WO and Cynthia helped me soooo much. My car wouldnt start due to another Auto Zone that but my battery in completely wrong. They were so knowledgeable and taught me some new things. Not only are we ladies and some guys feel like they can take advantage, but these two ladies were about helping and making sure that you understand. I love when women can come together and empower one another!! Not only did they install my battery correctly but clean and replaced one of my connections to my battery. I was so impressed by the customer service and the skills they had. I will go there again. They have my loyalty. Please give these ladies a raise or something. They did an outstanding job. I will be going back to buy them lunch. Awesome, awesome!!

Very forthcoming with details. Greetings are absolutely inviting. Prices are very competitive

My experience was 100% satisfactory, Ms. Cynthia and her team ran every diagnostic test to help find the problem with my Ford. They went the extra mile, at night in the dark on a Sunday night so that I could make it to work on Monday. I am now a customer for life!

Excellent service.. immediately the customer service person came to my car.. checked out what I needed. and I was out of there in 30 minutes

Great, fast, and friendly service. All the associates were certain to promptly greer every customer who entered, the associate who assisted me was both courteous and knowledgeable.

The ladies that work here know more than most men know about automobiles.

Only two people working. Very slow service. Not recommended 😐

As usual a great place to get your Auto Parts very friendly staff knowledgeable staff service is great

Manager there had me waiting outside for a battery test for 15 minutes with no customers inside and 3 other workers just standing there. Like brah.

Good people for staff, genuinely try to help. Clean store. Great prices.

The employees are no good. They sell AutoZone products under accounts with warranty and pocket the money. SMH..Beware... Im for the righteous

Easy to spot AutoZone team workers were very helpful even though they could not put in my headlight because of how my car was wired they were really nice and tried to help to the best of their ability by suggesting alternative ways to get it fixed

Great customer service. They were extremely helpful, fast and efficient. I believe the guy who helped me was Nimish. Will definitely return to for all of my auto part needs.

Ive been here several times now, & every time I had waited till the last minute to go...I ended up walking in to the store 10-15min before they closed. Not only were the employees very attentive & helpful, but shockingly they didnt ONCE rush me or remind me that the store would be closing in a few minutes. I do A LOT of last minute errands/shopping, & this is almost unheard of! Everywhere else I shop (or eat...happens at restaurants/fast food places too) the employees dont hesitate to rush people out of the store, they repeatedly play were about to close messages over the loudspeaker, they lock their doors right at closing time (or a few minutes early in some cases) & then unlock the door for each remaining customer exiting the store...worst of all, the cashiers get very impatient & rude. Sure I sympathize with the inconvenience of having to work late or even being reprimanded for being clocked in longer than scheduled, however, it was a very unusually pleasant experience at AutoZone where they were nothing but patient & kind, EVEN as I did multiple returns, pulled up a coupon on my phone, AND had to run back & grab another item I forgot...ALL after closing time!

Helpful folks will assist you in selecting a right part for your vehicle. They keep the record of your purchase so warranty and returns can be processed without a receipt.

My trucks check engine light was on. Angel brought out a meter. The software that uses the meter code said the camshaft position sensor was bad and that I needed a new alternator. An alternator?! Since the people at AutoZone know their stuff (polar opposite of HD), Angel is getting me a replacement sensor and showing me where the old one is located. He says its something I can easily do myself so no need to waste $$ getting it done at a shop. This is great service!

This place is fast helpful friendly and very fast at what they did if they didnt have the part they would look to see the closes place for you and get them To hold it for you

Great Staff, helped me with codes on my Subaru. Kind and concerned. My husband and son had to rescue me.

Everything is excellent but there was one black skinned girl. Her service was so bad

Poor Customer experience and bad service. Rude employees.

I drive for auto zone

They are always quick to answer my questions, and they are very friendly. I would highly recommend this store!

Cynthia is an excellent customer service professional.

Great neighborhood auto parts place. Employees are helpful.

I went in to get a diagnostic on my wifes car and the technician was great. He did the diagnostic and got the code in five minutes. Then, he gave me a short list (4 items) that were possible problems. The diagnostic didnt cost a cent. The dealership would have cost us 100 dollars for the diagnostic alone.

Polite staff and surprisingly clean womens restroom.

I always find what i need

Good store, just doesnt have a locked door kit. Everyone should carry it.

Real professional on laid-back personalities

Got the part I needed immediately and the customer service was A1

Love AutoZone in Stafford. Always clean & the staff is always ready to help.

Nice store

I Just left auto zone, Nimish was as helpful and professional as you could ever hope for. He definitely made this 5 star review

I waited for 10 minutes for someone to help me and no one ever did. They had 4 employees and one costumer. Worst costumer service, spend your money at a different location.

This place doesn’t deserve to be opened!!! Worst service and employees wearing no mask and not staying 6 feet apart!! I hope a state inspector shuts them down!

Always great service from all the guys over there. Thanks

So I walked into this AutoZone and I needed a iPhone charger and I asked the sales associate working a counter where is your iPhone chargers and he pointed me out to them so I grabbed it and checked out and left 10 minutes after I left I tried to plug my charger in and it did not fit it was the wrong one. So I went back with my receipt to exchange it for the one I needed and they wouldnt take it back. I had to cut it up the wrapping around it to get the cord out and they said they needed the wrapping back. And I told them I cut it up to get the quote out and I threw it away why would you need that back? And they said they had to have it still wrapped up . I just said forget it and I walked out I will never return to an AutoZone again.