Hello,My experience in buying my new 2021 Ford Ranger from Obaugh Ford was excellent. It started with my sales person, Justin, and ended with their processing person, Lisa. Everyone there was a joy to work with and I highly recommend this dealership. Also, I am now more impressed with the Ford products now that I have been driving my Ranger for the last 6 weeks. I would not hesitate to purchase another vehicle from Obaugh Ford.Thank you!

My wife and I couldn’t be happier with our new Bronco purchase from the Obaugh Ford Family… I say family, because that’s how our sales person Derrick Hite treated us through our experience…. The entire Obaugh Ford team is amazing.

Didnt find what I wanted at a different dealership and pasted by this one. Went in to see their truck selection and was greeted with authentic, honest people. I worked directly with Mike to find a certified used F150 and love my truck. Mike was very knowledgeable, cordial, and helpful in the process. The finance department worked with me to get the rates that would work for my budget. Everyone was very helpful and respectful of my time and finances. Really love my truck and the way it drives. Happy to have the Obaugh team to support me in purchasing the F150.

Poor service. I got a new SUV, it is seldom use and after 2yrs, it requires engine change. Just lucky that its still on warranty. Service department said it will take them 2-3 days to fix. 3 days passed and I called them, they said its not yet ready and it will be 1 week now. Problem is they dont provide LOANER car. I hope they will improve their service and should provide loaner car incase they cant commit to their schedule. This is a burden to those with only 1 car.Update 9/22/2021: Called again this morning to check. As usual the car is still not available. I asked the lady why it tokes so long to fix and to my surprise she answered.... Im just answering the phone. VERY RUDE! How can they attract customer if they behave like this. I really hope the management will look into this. matter.

Wow. What amazing customer service in the collision center! I needed to get something out of my wrecked car and check on its status--so easy on both counts. The manager is very kind and I feel reassured after speaking with him!

I bought my F-450 without looking at it and viewing online. The salesman, Dustin was very professional and courteous. He went above and beyond to make me feel comfortable enough to purchase the truck sight unseen. I highly recommend this dealer

Been getting most of my Ford parts there, Is for less money than Napa and Fishers advanced oreillys are charging

By far, the best place to work for! Family owned, everyone is on the same level, great attitudes and quality from the sales people to the detailing shop, and everywhere in between. The most honest, transparent, and courteous dealership Ive been into as well as worked for! And as also a customer, one of the easiest purchase experiences in the Valley, by far.

Great dealership, very personal. Explained everything very honestly on my new Bronco order, see Derrick Hite, great sales representative. I know, I sold Fords too!

Justin Bowers made my purchasing experience at Paul Obaugh Ford exceptionally easy. Hes knowledge of vehicles and helped me to select the vehicle that best suits my needs. I was treated fairly in both in the cost of my new vehicle and the value for my traded vehicle. Id highly recommend both the dealership and Justin Bowers.

Mike Mayo answered every question with a smile. He never tried to upsell me...he listened to what I wanted and my budget and found me the perfect fit. Thank you Mike . You made car shopping fun and easy !!

Hit a deer, insurance covered it, they fixed it. My window still halfway works a year later, half the front bumper pins and bolts are not even there. i notice more and more things as time passes. Honestly, i hope you have good dealings with them, but i will not be going back.

Great place to buy and repair vehicles.Mike Mayo in used car section is the best. Weve dealt with him for 40 years

The truck is top-of-the-line. Along with arriving on time, I was treated great throughout the whole process.

Just bought a Ford Escape and will buy another vehicle from these fine people when the time comes! GREAT people to work with. No pressure, yet very knowledgeable.

I had a really great experience when I walked through the door of Paul Obaugh Ford. They greeted me and got me into the new ride I was looking for and salesman Justin Bowers answered all my questions I had. Thank you to the whole team

It is always a great pleasure to have our ford serviced at your facility. Everyone is so friendly and courteous you can spend your money anywhere yet you want it to be appreciated er thank youJim

I cannot say enough about the excellent work and employees at the Service Center. I was travelling from out of town and they got me back on the road. Above and beyond all expectations.

Had a great buying experience from Paul Obaugh Ford in Staunton. Salesman Mike Lawhorne was a pleasure to deal with he answered any concerns we had and even answered his phone on Saturday when it was his day off. Lisa Shifflett handled our paperwork in a timely manner and was such a pleasant person. Dont hesitate to visit this dealership when youre in need of a car.

Great dealership with informed knowledgeable staff. I have personally dealt with the Paul Obaugh family since June of 2001. They are each persons of integrity and more than ready to help others where they can.

This was a routine oil change and check of system, rotate tires, and check pressure. No wait on checking in and job was completed quicker than expected. Had a chance to talk to my sales representative about comments made about my neighbors Expedition and the hard time he had removing tire lug bolts. This neighbor does a lot of his own maintenance.My sales representative said it had been a problem but it is a choice between rusting of replacement bolts and having a protective surface. Since my neighbor used his own air tools he could have overtorqued.

They were able to diagnose my Jeep for cheap. Would recommend.

Horrible!! Held my car for 3 weeks, misfixed it twice and then offered no compensation for all of their misdeeds. I emailed and called the GM, Greg Obaugh, and he never responded to either. The lack of care and concern is inexcusable! Needless to say, I won’t be back and would steer everyone clear of this substandard dealership! I have owned Fords for my entire adult life but I see a Honda in my future!

This is the 2nd vehicle I have purchased from them. Tim(the saleman)went out of his way to get me in a good dependable vehicle. All the staff were friendly and accommodating. I am very pleased with the deal I got and the car I purchased.

Derrick at Paul Obaugh in Staunton has helped us purchase two trucks in the past 6 months for our business. Our business model changed after purchasing the first truck, so we went back and he was able to get us a new to us truck that fit our needs within our price range, just 6 months later. highly recommend. :-)

We had an older model Explorer and were searching for a newer one as we had been very satisfied with the Explorer. Every interaction with any employee at Obaugh was very positive. The salesman, Justin Bowers, went above and beyond in providing details, suggestions, and options for us to consider. The paperwork we completed with Lisa in the office went very smooth and there were no issues or concerns. When looking for another vehicle, we will definitely make Obaugh Ford our first stop.

Obaugh Ford took care of me so I was able to get the exact truck I wanted. A very knowledgeable and friendly sales consultant answered all of my questions.

This was the best car buying experience Ive had in my entire life. Tammie in sales and Lisa in Finance made my experience perfect. Ill definitely be a return customer.

I am sad to give this dealership 1 star, however after my recent visits I must not give this dealership any other rating or my business any longer. I have purchased every vehicle I have ever owned from this dealer and would like to say this is no reflection of the sales team. They have always been polite and helpful to me even long after the sales. My poor visits have all been had with the service department. They are always very rude and unwilling to help in anyway outside the basic. Today, I was dropping my father off at the service center to pick up his vehicle that they had failed to repair by the day they claimed. I had stopped in front of a closed bay as there was no parking to let him out then I was going to leave. Without being there for more than 15 seconds, I was confronted by a staff member telling me to move my truck. I politly told him I was dropping someone off however the disrespectful tone of the gentleman has been my last straw on top of other times. I love Ford vehicles, but I must now change dealers.

Had a really terrible experience here. My manual transmission Ford Focus broke down on the highway and after I managed to get it to them I had to rent a car from them to get home to Connecticut, a 10 hour drive. They took two weeks to replace a clutch and a flywheel on a seven year old car, for over $3,000. An engineer at Ford (friend) told me there was no way the flywheel needed to be replaced. Every day that went by made my return trip more dangerous (I’m 70 years old) during the surging pandemic, yet there was no apology or concern for my welfare or effort to speed up the repairs. Despite at least three calls for updates so that I could plan my return, they let me know on the Wednesday afternoon before Thanksgiving that it was ready. Because of all the uncertainty they caused, my traditional Thanksgiving dinner was cancelled.The service department told me I could just drop the keys to the rental in a box when I came to get the car, yet the rental department called me on Friday morning at 11:00 to say that if I didn’t get the car back by 11:15 a.m., they’d charge me more. They did not say how much more, but they did not care that there had been a holiday and that I had to come from very far away. I was told that the rental department was separate from the service department. Apparently, they don’t talk to each other, either, or ever make exceptions for extenuating circumstances. I just wanted to get out of there as fast as possible and knew they’d charge me however much they wanted! So much for southern hospitality!Basically, they knew they could get away with taking advantage of me and so they did, by taking two weeks to do the repair and not even considering giving me a break on the cost of the rental and replacing a major part that did not need to be replaced. These people are inefficient, dishonest and unprofessional.Beware!

Went and looked at a truck and got appo bed for high payment .I said no and start edlooking again.got a call from the dealership told me to go and see a truck.i bought it.the dealer was really nice and was working for me.

There is a reason I travel from Harrisonburg to Staunton to purchase my vehicles from Paul Obaugh Ford in Staunton Virginia. The customer service alone is worth the travel. Over the years I have purchased 6 vehicles from this dealership and I will certainly keep coming back to them. I want to give a shout out to Roger Aldhizer the general manager who always treats you as a friend; Sherri Hull the Finance Manager who will treat you like your her family and Mike Mayo in sales who always works hard to get the deal thats right for you. I have 3 other Ford dealerships that are closer to me however, even if I had to drive 3 hours I would still come to Paul Obaugh in Staunton. Trust me, you wont be disappointed.

The gentlemen at the service desk was so nice his name was Jonathan. He was very helpful more so than the last time I was there at the service desk when a Ragen had told me completely different than what Jonathan had said.

As always the service at Paul Obaugh was prompt and courteous. Justin Bowers, who has been my preferred Ford salesman for years, came through yet again. He helped us build the perfect vehicle for towing our camper, safely and reliably!

Go see Mike Lawhorne if you are looking for a car or truck! I have been searching for a Super Duty for months, Mike answered before opening hours on a truck posted the night before and got me in my 2017 F350 Lariat in no time! The entire staff was friendly and overall was an easy purchase!

I had an oil change and a car inspection for my Ford Focus done. The oil change was well worth it because I received a sheet that showed in detail what the service had included and what labor had been completed. I was impressed that I was even given the exact measurement of tire tread I had left! The service representatives were also very personable and willing to answer some technical questions I had. Thats why I have been coming back to Obaugh Ford for years. Last, I was reassured by what accommodations to the present virus epidemic had been made.

This is the 3rd vehicle we have bought from Justin at obaugh Ford and we will continue to purchase from these guys. Went to Malloy for the last one and will never go back there, that was about a 7 hour process and just an awful experience! With obaugh it was quick and easy! One of my vehicles I bought from them I did it from home through text messaging while painting my house, I only had to go in to do the final signing! Very informative, very honest just overall good people to deal with!

Wow !!!! What a great experience. Just purchased a Certified 2019 For F250 and cant say enough about this deal. Our salesman Mike Mayo was just great to deal with. He worked hard to get us a good deal on our trade in and handled everything just perfect. The finance person Sherry even came in on her day off to handle the paperwork.She had everything completed and ready to go before we got there so we were able to get everything signed and out the door in under 20 minutes. We traveled over 3 hours to get there and it was well worth it. In my 60 years I have owned a lot of cars and I can tell you this was by far the best car buying experience I have ever had. Thank you Mike and Sherry

Picked up as promised. Returned a day earlier than expected. All work was done in a professional manner.

Very polite, atmosphere pleasant, fun times buying a carThank you for a great experience

Hunter (mechanic) and the parts dept was appreciated today for fixing our turbo hose so quickly for us while pulling our trailer and having to drop in on them for their service. All were very polite and helpful. They could not have made the experience any better.

The salesman was very nice and helpful really enjoyed all the input

Roger really takes care of you before and after the sale.

Up front with there customers was the body shop. Good service.

Absolutely outstanding body shop, professional, courteous, and paint to perfection. These folks ready know how to do customer service and they do it TOP NOTCH. I cant recommend them enough. Thank you Chris Jeanette Regan and the Techs.

Great service. Thanks so much!!

Work was done on time and i was happy with the service

This dealership is friendly, and efficient. they provided a rental car since the part needed has to be ordered. its taking longer to repair than i would like but this is not their fault. we are waiting for the part and due to the virus, orders arrive slow. they keep me updated and are doing the best they can

Obaugh Ford has done a great job of keeping my 2016 Ford Fiesta running at peak performance. This last servicing, they called my attention to a dirty air filter and replaced it, which I appreciated very much. I also appreciated that they had arranged their waiting room to encourage social distancing. A great place to buy a car and get it serviced.

I had a very pleasant purchasing experience with Obaugh ford. I knew EXACTLY what I wanted when I walked in, and they had it on the lot. I stopped in an hour before work on the first day, made the deal and got approved before I left an hour later. I stopped in the following day an hour before work, and was driving off the lot 45 minute later with my new truck! It doesn’t get much easier than that!

Service was great. A big thank you to Jeff and everyone on the team. Very courteous and kept me up to date all the way through. The staff was great and I appreciate them. I will definitely be going back.

Tim Wilson is always a pleasure to work with. Answers all your questions and goes over all the new vehicle functions and controls with you.

We took our F-150 to have an engine diagnostic performed. While speaking to the lady behind the counter, the mechanic overheard the conversation about needing something in writing because we might have to go to court over the engine warranty. Us not knowing, the mechanic waited till we left and refused to work on the truck. While returning that evening they escorted us outside and informed us what the mechanic said, spoke to the service manager about the issue and he did nothing either. Thought we would have gotten better service then that.

Tressa was incredibly helpful! Everyone here was very professional and told me exactly what needed to be done and how long it would take. They were respectful and communicative! The place is super clean, too!

I made an inquiry last night online, this afternoon purchased the car! Thank you Bear and the guys/gals at Obaugh Ford for a great experience. I will return when Im ready for something else.

Justin was very helpful. He was able to find me a vehicle that had everything that I wanted and more! I recommend Paul Obaugh Ford and Justin Bowers for the B-E-S-T car buying experience!

Well i can say that the Service Dept is pretty quick about getting you in and out of there, now i leave my car there an they call me when its ready. So i would hope that iam getting the Service that they charge me for.i guess i am taking them at there word. Like rotating of my tire an thing like that. But over all the car runs good an i like the choice i made.

Clean, friendly, nice. The service center is the department we were there for. Its a bit pricey of course.

Fantastic coustomer service

My experience was fantastic. Ron walked me through the whole process. I can’t say enough about my time at Obaugh.

Great people very good service

Have purchased vehicles here since 1994!!

Friendly people. Great selection of vehicles. Was able to negotiate a good price and purchase a car. I recommend this dealership.

The service department is always so helpful, ready to accommodate my schedule. I would most definitely buy again from Obaugh Ford. Love my Escape.

This company has been a great place to shop, rent or buy a vehicle 🚗. Thanks Mr. Obaugh and Mike Mayo for making my experience hassle free.

Tim Wilson and his team was a pleasure to work with. We knew what we wanted and it all worked out for both sides. Very easy process.

The service was very good, however, there were a couple of issues. First they did not put the seat back the way they found it, Second I had just cleaned the floor mats and they didnt put anything down so when I got back into my car, there was mud all over the mats. Two simple steps they should have done,. The Third was after 4 days my oil light came on, they didnt reset the oil sensor in the car.

Dustin walnut shull should be the SALESMAN of the year. He really helped put my in a vehicle that I love at a price I could afford. Thanks so much.

Sun roof leaked. I duct taped area of leak. Mechanic fixed leak. (Drain holes plugged).Problem: mechanic removed residue of tape adhesive with something abrasive, and now the clearcoat finish is scratched. Can this be fixed?

I had to take my 2011 Ford Fusion in for an airbag recall. I also had an oil change done at same time. Everyone I encountered from the service desk to the cashier was very cordial and helpful. They explained what they did and completed the tasks on time and called to let me know it was ready.My husband and I also rent cars from this dealer and would highly recommend them.

Mike was very helpful in my purchase. I highly recommend him.

Found an Expedition that met family needs and​ pre-owned certified met our budget. The 1.9% 36 month financing incentive was a plus. Nice ride, clean and well maintained, like new.This purchase was for the wifes daily driver, however with seating capacity, cargo volume, safety and towing ability, this 4x4 SUV is versatile for numerous activities and adventures. Did I hear road trip?First time Certified buyer; would consider this option again for future auto purchases​.

Was an amazing experience. They were friendly and truly cared about me and my vehicle . Thank you all so much for helping me after my run in with a deer.

Excellent service. Service advisor Valerie is excellent about understanding the customer and in my opinion a very valuable asset. She has always treated me in a very professional manner. She keep me informed on the work being done. Robert Harris F350 diesel.

First class body shop. Had two front end accidents within three months. Repairs were done in a timely fashion and result were factory quality. Could not have asked for more.

I have only allowed Paul Obaugh Ford to work on my 2010 F150. I bought the truck new there in Jan of 2010 and have been very satisfied.

They treated us very good Justin Bowers is awesome as a salesman and a friend. Mr. Obaugh ask my wife and myself if everyone was treating us good. It was a very good buying experience.

Lord.... where do I start. First the positive. The service writer, Velma, I think was her name doesn’t get paid enough. She was the only person there with a ounce of customer service. Jeff, the service manager should be FIRED. Bottom line. My car was in the shop for a “Charging system error”. It was under warranty which means only 3 day car rental coverage. My car was in there from February 4 until the end of February. Drove it home and the next day, same error. Back to the shop again and after over another week when I picked it up, I was told ummmmm may not be fixed... we just don’t know. My mirror was damaged somewhere between the tow and the delivery to their shop to the time of over $1,000 to repair and no one “knew” what happened to it. I was informed by, you guessed it, good ole Jeff... call your insurance company and file a claim... after my survey that Ford sent and my response, good ole Jeff started jumping through hoops to be nice... A little to late for that sheep in wolves clothing to try. Over all being a ex wife of a certified Ford master tech, I’ve come to a conclusion that they hire welfare to work people because not one person in that whole place could diagnose and fix a simple module issue......

My husband took his Ford F150 the to have a problem with headlights diagnosed. The mechanics where rude, assuming that he had put the aftermarket in and missing it up (he had purchased it with aftermarket). Then they told him it would be $1200 to replace the headlights. My husband told them to put it together and he wound pick it up. They got even ruder with him after that. They never called him to tell him it was ready and then tried to charge him $220 for a diagnostic. When I called them out on this they did lower it to $120 without a fuss, because the was no reason for such a high bill considering they did not perform any actual work. My husband then took his truck to another dealership who is replacing the headlights for $500!!!! They completely tried to take advantage of us. Wouldnt recommend there service department for anything.

David Schroeder at Paul Obaugh Ford was the best salesman I have ever worked with. He got me what I wanted for my used car and found the car I wanted in no time at all. The entire group there is top notch!! I recommend them to anyone looking for a nice car at the right price! Thanks again!!!!

Great used vehicles, prices.Knowledgeable,professional. Great prices on new vehicles too! Ask for Mike Mayo for your next vehicle purchase! Always a pleasure doing business with a dealership that has the best prices, selection, service!

Used Car Manager Jimmy Lewis told me to pound sand. I purchased an F350 on the provision that it was a 60 cab to axle, measurement, after 3 confirmations with the salesman, I was assured it was 60, had my bank wire them the money, ordered a 60 service body, only to find out 6 weeks later it was a 56. After giving Mr Lewis a fair option, told me they were not going to make it right and to pound sand.

Over the past two years I have bought two vehicles from Paul Obaugh Ford it was the best service I ever had they were quick and easy and there was very little for me to do Ive been to them over the past two years with lots of questions and they always have the answers good service good people what could be better

Great people to deal with!

Great job. They took care of everything and had my car finished earlier than expected.

Paul Obaugh Ford is my dealership of choice. The service department is courteous and efficient. Once a tree fell on the back and top of my car and their body shop did a perfect job restoring everything.I think it is important to have all regular service done by their dealership. I have been more than satisfied.

Its fine. I probably wont buy another car here. If you get the right person they are extremely helpful and go out of their way to make sure they do what they can to help you but if you get the wrong person they are terrible. The only reason they arent getting 1 star is because of the few people who are real great. The rest is 1 star quality.

We went to look at purchasing a new vehicle. At Paul obaugh ford we had the best experience i have ever had buying a new car. The salesman was so helpful but not pushy. He never put any pressure on us to buy. We were originally looking at another make. But after learning about the features on the 2017 escape we knew it was the car for us. The salesman was David Schroeder .

10 out 10 never again held my car over night the next day and the part they fixed was unplugged in the rain

I just left after scheduling an oil change, recall fix, and a moonroof repair. They didnt have the moonroof part and they didnt even do the oil change. After having my truck there for 8 hours I took the initiative to call and they said everything was done. Very poor communication

Every aspect of our experience with your dealership was excellent. We had been in an accident just up the road on the interstate. Our car was towed there. Every person we dealt with was friendly, efficient and professional. They helped us move on from a bad experience. We were back on the road after only two hours, which includes the roadside police report, waiting for a tow truck, getting towed, getting a rental car, and transferring our belongings. A special thanks to Josh for his friendly service. The repair guys did a bang-up job (ha-ha). No complaints, nothing but praise. May we never meet like that again!

Service department visit for state inspection. Everyone involved was very helpful and pleasant. Very busy. Coffee and comfy chairs for waiting but no wifi. Not bad at all.

Dustin Shull was very helpful and patient in locating the Lincoln MKC for usWith all the technology that comes with this vehicle Dustin advised us any time we have question concerning this he will be there for us which we appreciate. We received a good deal with incentives and a great vehicle.

Helpful, knowledgeable and friendly. It is refreshing to deal with truck dealers who know their products so well.

Everyone is very friendly, they started on time, kept me updated as they were working!

Perfectly om time,

These guys and gals are awesome! I used to take my truck to another Ford dealer that was close to my house for convenience sake however the work was never done on time or fixed correctly and after one bad experience after another, I decided to make a change. I bought my truck here however they are an hour away one way from my house. I wish I would have made the change along time ago. First time working on my truck, was a broken sunroof and they did a flawless job! I would highly recommend Paul Obaugh Ford to anyone looking for a quality job done right the first time!

I am usually very satisfied with the Paul Obaugh Ford Service department as they have been servicing my 2013 F250 Super Duty Diesel from the time it was new. It now has 70,000 miles and I just had the Works package performed on it with tire rotation. The service department provides their customers with a vehicle health report after each oil change. When I read my health report I noticed that my tires were marked all GREEN, meaning there was no problems with my tires at all. Well, here is where my dissatisfaction comes in. After the 65,000 mile Works package was performed, All 4 tires were marked YELLOW, meaning that the tread wear is getting close to replacement. So, in 5000 miles, my tires actually gained tread instead of loosing it!!I saw whom I believe was the service manager and I told him of my concern. He sent a technician to my truck and the rear tires are in the YELLOW range but the front tires were actually in the RED range (tread depth at 3/32 or less!!!I use these health reports to keep up with my trucks maintenance. Now, I question there accuracy. If they are not going to provide me with 100 percent accurate information, then dont give me any!!Did they actually check my fluid levels and battery condition? Who knows! I am certain that they didnt inspect my tires. I may be looking for another Ford dealership to service my truck next time.Very disappointed in Paul Obaugh Service Department.

Your dealership is new to me since I used to go to other local dealerships, What an impressive place to do business, extremely clean, top of the line service, dedicated professionals everywhere I look. Thank you for such a wonderful impressive first impression / opinion of your dealership. am glad I came in and got more than I expected.

Always peaceful during visit weather it be for service and just to visit with the dealers