Went to the portrait studio for our annual family pictures, and the young lady who took care of us was EXCELLENT! There were 8 of us in total with 2 of the kids being under 5, and she was very patient and understanding.

I go to JCPenney at least once a week and every time I see Aliyah she is always smiling and always positive. She always makes my shopping experience 10 times better. JCPenney is very lucky to have her!

Ive been coming here for years for my clothes shopping. They always have great selections in what I need to buy, and they always have my size. The cashiers and sales reps always friendly and helpful, though lately they seem to be slacking a bit. I dont know if its new hires learning the ropes and getting comfortable with their role, or employees being extra busy and distracted. When you buy clothes, make sure the cashier removes the security tag! It seems so easily overlooked by both customer and employee and more so these days. This was never a problem for me in previous years and lately those security tags get ignored. Be nice but firm. Otherwise, great selection of clothes!!

Love the discounts & the selection of clothes & the Jc penny card is a plus

This is a nice organized store. The staff were friendly and professional. However, I came to get Stafford mens pocket t-shirts and they only had a small table with mostly size small shirts available. Stafford t-shirts are very well made and the only mens t-shirt that offers a pocket. I will not be shopping at JCPENNEY if Stafford mens t-shirts wont be available. Very disappointed 👎

What a great find for a clutch bag. The help told me 30 % off. Then at check out another 25% off. The pretty clutch was retail 53.00. What a savings and one left.It is covered in diamond like beads. Love it. Nice ladies helping!

At first was just passing through to get to bath and body works. But I saw they had bras on clearance! For 50 to 80% off I believe I got 2 bras 1 for $7.79 ( 39.00 org. ) and 1 for 9.99 ( 40.00 org. ) and panties for $2.87 ( 11.50 org. ) i was in definite need since my clasp on my bra from Victoria Secret broke off COMPLETELY! I was so happy because I got to TRY THEM ON!!! Thank you jcpenny! And I had wonderful lady help me she was so friendly. It was very clean inside. Not too busy. Jc penny saved my day! My total was $22.30! With tax saving me 69.85

Good variety, as long as you dont want anything over size 10. Looking for a dress to wear to a wedding, but I wear 10 to 12. Guess we curvy people only wear potato socks and sweats. Prices are average. Store is clean. Staff is available. The place is usually packed.

Back to school shopping is rough enough but when you think one store should handle clothing they must not realize some people have boys. The selection for girls was abundant for boys not so much. Poor selection and what little there was is in disarray.

Great clearance prices on winter apparel. Confused about the early closing at South Park Mall.

This place was a mess. I went to buy shoes. I could find ones one the top shelves but nothing under them match. Two shelfs were not off and the boxes were all toppled over. Nobody to help, when I did find someone they told me that they were online!if I wanted to shop online I would not have went to the store! Their loss because I would have gotten more had I found shoes. Will not go again!

Nice choices, not just for one type of customers like some.

Very busy today. All employees courteous and helpful despite some very rude and inpatient customers. Kudos to all the employees.

Store was nice, cashier could not of hated her job more and let everyone know it. Very rude and unpleasant. Rolled her eyes at everything.

Style salon and Master stylist Sierra Reid. I love her. She does what I want each time. Very pleasant visit. Everyone is super friendly. I will continue to go back monthly.

We go there for my daughter to to the hair salon to get her hair cut a certain way she likes it and the woman there specializes in that type of hair cut . Good place to get a good hair cut

Family days today.Great deals

Jc penney is one of my favorites I can say that even today but I am badly disappointed by the way they are maintaining the hygiene and cleanliness lately it is pathetic.... the top floor mens fitting room was so full of dust that both me and my husband had this allergic cough going on for 2 whole days so much so that we got Covid tested.... our daughter also had cough.... so very dirty its like no human has been visiting that section.... and then I observed that not only that place even the carpet and desks were dirty and so were the corners.... come on jc penney you can do much better... u dont need this

Employees are nice enough, sadly the mens section and especially the mens shoe section is anemic at best, and near non existent at worst. Sometimes the atmosphere of the store itself gives off a dingy feeling, kind of like a K-Mart in 2009. The womens section is nice though. Sometimes it is hard to find a worker to assist you, but once you find them they are kind an will help you out the whole way.

Have loved JCP for 50 years now. There is no comparison for how much they care for the customer.

Always loved to shop here.

I went to their Sephora section and the salesperson was very helpful.

Saved over $400 today and both my fiance and I got atleast 3 outfits or more, plus I got a few night dresses and he got boxers and belt.....under $500. Staff were friendly and happy to help save you more

If you want it they have it at a good price.Very helpful employees.

Was a very nice guy at jewery .

Happened to me yesterday. Everything was clean but the employees were very rude to me and there own employees dont think thats how a store is run well.

Can always find something on sale. Cashier wasnt to pleasant

I know this chain has been struggling financially, even before the pandemic. But, I feel that they are doing everything they can to be covid conscious. I like certain brands that only they carry. The prices are reasonable. There are always good sales. And there is a decent selection. If something is not there in the store, it is easy to order online and pick up at the store for free.

V nice place i come again fr shopping that lady vasu cashier give good suggestions

They dont have a big or nice selection of plus size clothes!!

Their prices are reasonable.

You can always find good deals on clothing. The Parma store has closed its doors.

Usually great deals to be found here!

I love the clothes I get there. Only problem is I wont try anything on because the fitting rooms are dirty. Seems every time I go there it looks like the floors are dirty, and I dont look for anything else because I wouldnt go back. Ive seen associates stand a talk but no one cleans.

Very good customer service

For mens suits, they fit a little funny, being a more fit guy. They do have custom tailoring, but unless they are really on sale, you probably would go over the price of an express jacket/ suit which is pretty hard to beat- fit and quality wise.For regular t shirts and shorts, they have great prices considering the medium normal quality clothing.

I was doing some Black Friday shopping here a few months back with my grandmother. She is 92 years young and loves to look at literally everything on the racks. I was heading over to the shoes when I turned around and noticed my sweet grandma wasnt there. I frantically started to search around for her, but it was very difficuly in the crowded store. I started asking nearby shoppers if they had seen her and someone told me they saw someone that looked like her go into the fitting rooms. I cautiously went in and went to the handicapped room. I tried to open it and it was locked, so I looked under the crack and there was no one in there. I thought this was extremely suspicious, so I crawled under the door only to find a trapdoor propped open by a clothes hanger. Feeling like Indiana Jones, I went into the tunnel using my phone flashlight to guide my path. After about 50 yards of walking, I found some natural light and went to it. There was an airvent at the floor hanging open, so I stood over it and looked down. Right under the vent, my grandmother stands looking at the back wall of Spencers. I was horrified, shell shocked, absoultely repulsed, so right at that moment I jumped down from the vent and landed on top of my grandmother and wrapped something around her eyes. In a hurry, I ran her out of Spencers and sat her down on a nearby chair. I unwrapped the beer bong I used to shield her eyes and she looked at me in a daze. I said to her, Listen grandma, you cant run away like that, and especially not there. She was understanding and we promptly went home.

Poor selection in most departments lack of help

This is the best hair salon in town, especially Jillian. If they close this location Ill just shave my head again rather than letting the local barbers butcher it. A+

Found clothes I couldnt find at Macys or kohls. Wish that jc pennys had more staff to assist the seniors.

Love Love Love, great selection, great prices...

Clean, organized. Good sales. Easy to find items.

Under staffed and reduced product availability.

Place is terrible. Poor customer service. Nothing on the shelves. Im done with them.

JC Penny is by far the best department store for me!

Great store.

Great sales!! They always have coupons for use!

Awesome experience at the Fine Jewelry Department. The Customer Service Sales Associate James M. Gave Outstanding Service very Similar to what you would expect in a Fine Jewelry Store for example as one located in Beverly Hills, California on Rodeo drive. Very Professional Service with that added Excellent Customer Service. Five Stars to James andJC Pennys Strongsville mall.

Jcp is the best place for me to get a nice haircut

Usually pretty good with stuff in stock, always a line but moves pretty quick

Poor customer service, never answer their phones., prices way to high

Cashier was very rude and was talking about us to another customer as we were walking away. Will not return.

Not exactly the kind of customer service i was expecting.

It was terrible in the store. It was so empty on alot of their shelves. Very little bed and bath supplies. Is this JCPenneys closing in Strongville mall.

Great prices and selections

Just went in before 1 hr of closing time. But baby clothes were awesome. Liked them.

Sad to see this store going down hill. Clearance areas are a disaster. Selection is ok in regular price.

Very nice store. Dressing rooms are not open. But everything overall is nice. Dont like the pants played messy on tables. I felt bad but the system was to go through to find your size so, you just added to theyre sloppy display. Although its not theyre falt.

Its a store.

Love Penneys

The selection of women’s clothing wasn’t great.

Got a good hair cut

Jcp has a great selection & sales on bath towels. I buy all my towels there. They are soft & fluffy & are very reasonably priced. They have a huge assortment of colors too. I also bought some complete bedding sets there, which include dust ruffle, comforter, pillow shams & decorative pillows for a low price. They have a great selection of bedding. I also shop for clothes there too & got a nice pair of tennis shoes there this year too.

Really nice things at good prices. Large selection of Big & Tall. Great clearance sales! Even has a Disney Store inside!

Big and tall section is awful

Perhaps your AM employees should be trained in empathy and respect for others, because I was RUDELY denied a PLASTIC BAG to carry my food from the food court in. Is it really JCPenney policy to not be able to give a grocery style bag to a customer? Do the bags come out of your employees paychecks? My boyfriend and I were shopping for hats and was still denied a bag, so we left. The old women working was on the top floor across from the food court.

I love JC Penney

JCPenney is JCPenney. Very clean store. Great sales going on now

Very poor service. Very few employees.

Nice

Awesome clearance deals!!!!

I was pleasantly surprised to see the JC Penneys is still in business, top notch salon to boot!

I always love shopping at JCPenney! Please dont close any more stores! 🙏 I dont like to shop online. I like to shop for what I need in person. I want to touch it and see what Im buying before I purchase something.

Always have success here with my hard to fit Grandkids. Grandson loves the slim jeans with the extra flex and they fit well. Not too tight. Granddaughter almost always finds cute juniors clothes. Whatever we are looking for, jeans, tops, or dresses, we generally find just the right thing here.

I almost never visit these types of stores but in this case I went with my GF. Clean store and nice merchandise but by comparison,overpriced. I suppose thats understandable considering the high overhead they are most likely paying. Certainly will not be going back anytime soon.

They had clothes.

Not what it used to be. Sad. Used to spend a lot of money there.

Feels like family...

Our visit to JC Penney optical dept, with Tammy helping us, was a good experience and by far better than another store we visited earlier. They didnt care and Tammy did!

I was so pleased with the Help

I just wanted to make a note of a wonderful employee who works here. Her name is Terri and I believe she was a floor supervisor. During my and my girlfriends visit, my girlfriend was having trouble finding a bra that fit her. Shes had this problem her entire life and it was a very emotional moment when she yet again couldnt find a good bra. We asked Terri a question and she did her best to inform us and then walked away. Well, Terri wound up hearing my girlfriend crying and made it a point to continue to try and help because she felt terrible that my girlfriend was crying. She wasnt even in her department but still made the effort to help. We had a wonderful conversation as well and she couldnt have been nicer. Wound up buying 2 bras that actually fit my girlfriend! We couldnt be happier.

Maria did my hair and she was so nice and made me feel so much better when I was having a bad day. I got some red highlights in my hair, cut and style but Im kid of disappointed in the color because you cant see much at all. Maybe I should have done a blonde but who knows! Maria was great though and Id definitely go again even if its just for the best hair wash Ive ever had by a hairdresser!

The cashier Catherine was super nice and helpful. Reason I gave 3 stars is because place was FILTHY. Have to be careful that didnt get items that were stained.

Good place to buy clothes

JCPenney always has my love!

Sadly I see why it is dying as a chain. Employees chatting amongst themselves. One looked in my cart as I was walking past and looked me up and down like I was stealing. That is when I stopped shopping. All I had was 60.00 in merchandise. Was looking for 4 pairs of work pants, gloves and a coat. Thats cool I got them elsewhere.

Great clearance sale. Got a really nice winter coat for a great price!!

I had to return something for my daughter birthday. The employee were nice at south park location.

Great products and great deals

Overall a great store. The management team is amazing. Very helpful, go out of their way to make things right. Some of the cashiers however are not so great. They really get irritated with returns. Even if you do have a receipt. And coupons as well. Its like if your not just buying something and leaving as quick as you can you are inconveniencing them when thats their job! I have had to go over a couple cashiers heads and ask for management when I shouldnt have to. I have been a long time shopper of penneys. I love their selection, deals and brands but I think their employees need some work. As someone who has worked and managed in retail I would not put up with some of their behavior.

Still a great selection.

Man at register was RUUde

They have a great family friendly portrait studio with helpful and courteous staff.

Very pleasant and helpful. Store was clean and well laid out.

They actually have associates on the floor to help you! It seems like most stores you cant find help anywhere. Very nice and helpful.

Went in just to look around, ended up leaving with a very pretty jewelry dresser! Associate who helped me was very nice and discounted it because it was missing a hardware piece. I am very appreciative

Ordering online and picking up in store very efficient and quick

Guy at the register was a sorry excuse for an employee. He was the only person working the register so instead of being fast he took at least 20 minutes for each person. Finally when the line moved he forgot to take the security tag for not 1 but 3 things I purchased. Dont waste your time here.

Great Store carries alot of great products at reasonable prices, also friendley employees!

Loved it...had a lot of winter items I needed!