Taylor and Hailey did an awesome job helping me into a car! Today I came in, I was having a terrible day! They turned it around with a smile on my face! Enjoyed working with AFA tremendously and look forward to working with them in the future. If I could give 10 stars I would!
DO NOT BUY A CAR FROM HERE!!!!! If I could give them -stars I would. They wanted 10000$ for a car that’s not worth 4000. Got it and it stopped working the 1st day of having it. And after my husband got it working then the check engine light came on, and I’m missing a lug nut so my tire shakes and it’s unsafe to drive. If you thinking about going here Just don’t.
I couldnt have been more satisfied today at AMERICAN FEDERAL AUTO than I was today the ladies were so professional and reasonable they make me want to buy a car now I genuinely love this place now You girls ROCK MUCH LOVE
I have bought cars from here before and theyve always done me right . Taylor Morris is a doll and Devon was a great help as was Hailey and they gave me a great price and Im very pleased with the choice I made !!! I highly recommend them !!!
Have a great buying experience thanks so much for the car buying experience
Absolute best company to work with! I bought a car from Hailey nearly 10 years ago and when I went back last month, she was there to sell me another! They have always been willing to work with me if I need a few days to make a payment. I always recommend AFA to any of my friends or family who are looking for cars! They are the only dealership I know of where you are treated like family and they actually care.
If you like getting ripped off, this it the place. My car lasted a week and these guys would not help, just blew me off. Litigation is next for these clowns.
So if your getting your first car don’t get it from here. The car I got had a lot of trouble with it. Kept putting money towards it and it wasn’t even worth it. If you’re gonna have used cars on the lot at least have it in good condition. I hope someone sees this and takes my warning. May you see this as a warning and a blessing. Wishing you love and light and safe travels on your journey towards a new car.
They sold my fiance a lemon car and have done nothing but lie to us and basically steal from us my lawyer had been notified. A guy came in yesterday because of thier negligence his license is now suspended and not to mention the lady named Diane shes new I get it but shes rude and hateful and very disrespectful. Amy on the other hand is to busy taking personal phone calls from family about whats for dinner and everything else to even handle customers this place is a joke so please think twice before buying from here
I will never do business with this company again and wouldn’t recommend this place to ANYONE! They have different staff from when the vehicle was first purchased and it seems like the old staff took all the information with them or something. Belle is so unprofessional and hung up in my face once while discussing payments that were set up with an employee that doesn’t work there anymore. After that occurred when I call there now I never get a answer. It’s like they screen my calls. The car has had so many repairs done to it since having it and it’s definitely not worth it. They sell lemons 🍋. The way they’re handling my account I’m close to getting a lawyer. This place is a hassle then some! DO NOT COME HERE!
I was here today and the BEST SERVICE GREAT PEOPLE GREAT PRICES. HAD A GREAT EXPERIENCE. SHOPPING FOR A GOOD I HIGHLY RECOMMEND.
Ive had my car over a year one issue and they fixed it asap. Thia car lot ia the best.
Buyer BEWARE! Purchase a vehicle from this place is the same as flushing your money down the toilet..we had planned on buying a much needed second car after this one was paid off, NOT now, NOT from these people! Problem after problem with this pos, 0 help, except helping themselves to our money..once this LEMON is paid off we will go else where for our next purchase! PLEASE PLEASE PLEASE, DONT, MAKE THE SAME MISTAKE WE DID!
Beware Beware!!! Cars Are No Good & They Know It! I Understand This Is A USED Car Lot BUT At Least Check The Cars! I Wasted My Hard Earned Money Just To Lose It All In A Matter Of Two Weeks. They Do Not Care, They Just Want Your Money! I Would Not Recommend Them To ANYONE, Not Even An Enemy.
I was employed with american federal auto for around 6 months. It was a great opportunity to make a great paycheck, and I truly believe the owners care about their customers. However, if you are looking for a stable place to work then this place may not be for you. I was let go for basically over performing. I was hired to sell cars and I did what I was hired to do. Not only did the compensation plan change four time over a 6 month period but I went through 2 managers and seen 3 other sales people let go. You can make good money but you will consistently worry about being let go. I was also promised a letter of recommendation after being let go but it never came. If you are in a predicament where you need to utilize a buy here pay here dealership to buy a vehicle, then I would highly recommend purchasing at American federal auto. If you are looking for a stable career avoid at all costs. They will use you for your skill asset, then let you go with no warning. On the plus side Paul is probably one of the best managers I have ever had.
This place is a one stop con shop. The owners a serious conmen. They will tell you whatever you want to hear to make a sale.
Should be careful who you get into bed with. Sometimes its better to just take the time to boost your credit, and find a major dealership. Sometimes that short cut dealerships, will cost you more money then youll realize in the long run.
I need a referral to an attorney that specializes in illegal car repossessed vehicles. American Federal Auto has took my car when it broke down literally on the way home from cleaning one of their homes. I have cleaned the families homes, Rvs, cleaned for events, move outs and move ins, and every time they something cleaned I was there. I thought I was like family. I have been cleaning for them since 2016.Well, the family started going through major life changes and things got chaotic and Devon (owner) told me before he left the country that my account was at $6000 (good news) but that I was behind around $3000 behind on payments. Then proceeded to let me do $2136 worth of cleans from 6/3 to 8/20 ( which 8/20 is when my car broke down). So now that makes the balance less than $4000 now. I blindly trusted them and wasnt going to say anything about my doubts until I found my original paperwork. Well, I found it and I was never behind but actually almost a whole year ahead on payments. Ive tried communication on several occasions throughout everything (have proof). I even tried BBB. Nothing has worked so now I desperately need a lawyer for this open and shut case.Please, can someone send me to the right lawyer. Eternally grateful for any help.Well update it is now in the Attorney General of SC hands. Maybe now someone will hold them accountable for destroying my business and life.
Had a great experience. Everyone was kind and treated me better then the other places I went to, so I bought here. Salesman was honest and upfront
Matt was great. Stress free car shopping 😉
I never knew a CO-SIGNER not having a license would disqualify a person from being able to buy a car. The co-signer is for credit purposes (but they dont even report to a credit bureau) and if the buyer falls behind on payments...and if thats not bad enough the vehicle they were trying to sell us for $5000 would not start without being jumped off, the low beams did not work and then when the salesman brought the vehicle around he mentioned it sounded like there was a loose strut. The only positive part of this encounter was Paul and Tyler. There were genuinely kind and tried to be helpful. Id like to think that they had better cars, but the pricing is probably ridiculous after considering the price of this vehicle with all the issues.
I purchased my 2014 Chevy from AFA a little over a year ago and they have truly been great to me! They are willing to work with you as long as you communicate with them! Even though I do miss some of the staff that are no longer with the company, I still enjoy the new staff! Belle is a doll and very professional! I have spoke to the owner plenty of times and he has been nothing but professional. They told me that my car would be paid off in 2 years and come this November IT WILL BE! I am still loving my car and def will be getting another car from AFA!
We have had a great experience! Have enjoyed talking with Karen, she really filled us in on everything we have signed. Have to say it has been a come back deal.
Car shopping is definitely not on anyones top of their list of favorite things to do well at least not for me. But if you like for your experience could be a lot easier if youd like to work with a company that not only provides awesome inventory but an abundance of integrity ans genuine concern for getting you into a vehicle that is going to be best fit for you and your family make sure you go check out done at American Federal Auto and the rest of those lovely folks. Loved shopping there, and I have plans to do it again and again.
These people or thieves, stole my TV out of my car after it was repoed. Called them numerous times to get my items and was repeatedly told that the vehicle was not on the lot. Now all new people all of a sudden works there and the new ones know nothing of my personal items. You are not suppose to touch the property in the car with out reaching out to the owners. Im filing a police report on them also,by time I get done in they will not mess with any one else like this.
The gentleman was very prompt on helping us and knowledgeable by answering any questions we had and thoroughly went through each detail so we were in full understanding . Yes we did leave with a car . All around great service.
Devon and his son Chris made my experience the greatest experience I have ever had. After leaving with my new Beetle and just enjoying my dream car I couldnt ask for a better place to do business with. You guys were a blessing. Thanks so much
We had a very pleasurable experience purchasing a vehicle here. From the first meeting of the owner and the salesman we felt very comfortable doing business with them. They promised to make certain improvements on the vehicle we chose and also gave us a 6 month warranty so we had some piece of mind that they do back up what they say. Wed recommend them for anyone looking for a vehicle, and would definitely consider coming back for a future purchase.
Bad BUSINESS
If you choose to do business with these scam artist make sure everything they promise you is is in writing and signed. The only good thing is they won’t penalize you if you choose to pay the car off early. The cons are they state a 80/20 warranty that isn’t in your contract which is why they aren’t in a rush in fixing your car,when it comes to fixing the car they wait for you to bring the car in in order to buy parts and they buy time by claiming your behind on payments/they’ve ran into complications. They do everything but provide decent transportation. It’s something they’ve been doing for years google it. They jack up the interest rate. Their goal isn’t to accommodate you,it’s to lock you in on ridiculous biweekly payments as your car problems mount hoping you will cop out of any remaining payments that way they don’t fix your car and keep your hard earned money. Their prey are people who can barely afford the payments because they know you can’t afford the cost of repair or upfront cost to settle any dispute you have.Don’t say you aren’t warned!! Do not waste your time!!! You will regret it. They thrive on this kind of drama.
Excellent service, family friendly, top in the business. I would highly recommend Scott, Chris, Howard, Karen to anyone who is looking to purchase a car. The best experience you will ever have. Best prices and very helpful staff.
I have to say my experience was amazing I was in and out in less than an hour friendly crew I definitely would recommend everybody to go here
I am very (no) extremely satisfied with your service. Karen you are very helpful, alert to my needs and ultimately overtly enthused that you were able to help. Very confident that there will be a standing business relationship because quality of service is exceptional.
Very good company. I purchase an great vehicle I thought I wouldnt been able to get back driving but Matt really made me and my fiance so happy that we could purchase what we wanted. I would recommend people to come here to buy.
No words can really describe the OUTSTANDING Customer Service that I received. If you are in the market for a new car, check here first. No pushy Sales team! No incorrect information about fees! Peace of mind when I asked for a Carfax report. All around this Dealership is how car buying should be. I will defiantly be buying my next vehicle from them. Their warranty is one of the best in the business for used vehicles. I could go on and on about how great the experience was, but my best recommendation is to go find out for yourself. In the market? Go to American Federal Auto, LLC. You wont be disappointed!
BEWARE OF THIS PLACE AND THESE UNSAFE CARS!!! I bought a car and 2 days later I had a major safety issue that needed a repair. They would not fix it and would not even attempt to look at it without me paying $100 then wanted me to pay half of the repairs needed. They are easy to finance and quick to take your money but they do not care about their customers or their customers safety. All they are concerned with is the money they make off you. They are super friendly while you are making a purchase but it all goes down hill after the signing of the paperwork and keys in your hand. Paul was so derfum and kind. Too bad he works for such a company that will tarnish his reputation in the end.
AFA had been a great help to me and my family. They helped me get into my first car and have helped out my family as well. Wonderful service.
We had a wonderful experience buying our first car. Matt, Chris and Karen were all so sweet and kinds. We will be back and send our friends your way! Thank you so much!
I bought a car here first day started overheating I had it back the mechanic couldn’t figure out what was wrong tried pressure testing it with no air so I replaced a few things gave it back to them to check out turned out to be a head gasket they wanted to charge me $4000 for a new engine I do not recommend this place Unfortunately to make this post I had to give it a store or I would give it nothing
Great experience! Felt real comfortable with purchase. Jeff answered all questions and where very nice. Good doing business with this company
Buying was easy. Payment options were negotiated in my best interest. Ive got a great car. The car that I wanted. Everyone that works for AFA are great people. Very happy I chose them.
So first let me describe my overall experience with this car Lot for 1 I see now they offer a bumper to bumper warranty why because when your car needs to be serviced it will stay in there for weeks with lies of repairs and will put .You off, Ive purchased a truck from them with issue and was put off for 3weeks with no call backs and they recycle so many old high mileage vehicles Everytime I step into their office theres a customer complaining by far a bad experience all in all and the owners smile in your face but are the real artist .shop at your own risk .take it from me .
Bought a Ford Mustang here. Love it!!! Paul, James, Ryan and Teresa are helpful and friendly. Good place, good people, good experience.
Ive bought a few cars from them over the years. Honest, caring people who want to give you a second chance. Theyll bend over backwards to help you if you are reasonable and do your part.
I only selected 1 star because it wouldnt give me the post option if I didnt. I wouldnt purchase here again. First they took my down payment and then had me sign a paper stating that the down payment is non refundable. Then they treated me like I was a child and told me that I didnt understand their way of stealing from me. They told me that they had a 80-20 warranty that is good for two years at $35.00 per month. When they printed the Bill of Sale, they added in $1, 695. Well Im not stupid nor am I a mathematician, but I know that 35 x 24 months (2 years) is $840.00. They told me that I didnt understand and said that the cost of the warranty would be for the length of the loan which is 4 years. So that meant that they wanted me to pay an extra two years for something that I wouldnt have. IM VERY FURIOUS BECAUSE NOW I AM STUCK WITH SOMETHING FROM PEOPLE WHO ARE THIEVES AND LIARS. Romans 12:10
The customer service at this lot is horrible. I never had to wait so long to be helped. I just brought my car on February 1 and already Ive had to take my car back twice to be looked at and this was all around the time my first payment was due. When I was about to leave off the lot with my car a lady had to come back after her purchased because her car started smoking!!! REALLY!! She just got the vehicle that same day!!! Something is wrong with that picture! I really feel like they do not care about their We CARE about YOU!! motto!!! It sucks to know that they are so money hungry and Im still here without a car because I have to wait for them to make a decision. I would not recommend anyone I know to buy a car from here!!!
Amazing experience! So helpful, and went above and beyond what is usually expected at a dealership. I will never buy a vehicle from anywhere else. Hailey and Taylor are the bees knees best!
Great service! Got me in the vehicle I wanted. Showed me numbers, made sure I was happy and was very efficient! Highly recommend them! 5 star rating for 5 star place!
10 stars+ Wonderful Staff helped me into a car of great condition. Easy to work with. Reliable staff and sales team!
They have no concern For the safety or the needs of their customers. They will sell to you a piece of trash and all they want is their money. Repair is not in their vocabulary
This place is full of liars and scammers. The sales guy was honest but the manager and owners are not trustworthy. Tried to tell me they recently replaced a motor in a f150 but didnt have any paperwork for it. Wanted 3000 down but there sticker on the trucks window said 1495 down. DO NOT SHOP HERE. THERE ARE OTHER BUY HERE PAY HERE LOTS THAT ARE HONEST AND WILL HELP YOU.
Awesome experience. I was warmly greeted upon arrival and was treated very nicely. They showed me at least 4 vehicles and were very patient with me and my million questions. Service was excellent so far!
I had a wonderful experience filling out my paperwork. Karen was very polite and courteous. She explained everything fully and I am well informed of all the policies and procedures.
Karen was great she was extremely helpful on explaining everything. The experience was painless and she was excellent! I will Be recommending you guys. Thank you!!!
Nice people. Poor customer service. We were interested in a vehicle, but it kept not being ready for over a week. They did return our down payment.
This place is ridiculous. When I bought my car back in August, two women were in the lobby advising me not to complete my purchase. I didn’t listen, thinking my experience wouldn’t be the same. Oh boy, why didn’t I take heed to their warnings?! My transmission went out 2 short months after getting the Pathfinder. They, have had my vehicle for a Month! A Month! Still, no resolution, they’re waiting on the part to come in. Oh and yes, the shop that it being repaired at, has an undisclosed location. I’m not allowed to know where the vehicle is (This is what tanya told me). Also, I can’t be placed in another vehicle while I await completed repairs, simply because that’s not in their policy. I’ve been paying for a rental out of pocket for the time that ive been without a car, and guess what they decided to do this morning? Deduct a car payment from my account! After they’ve been advised that I would not pay for a car, that I’m not able to know the location, neither the duration of the car repairs. I give up. American Auto makes the car buying process easy, however, once they reel you in, that’s it! I referred a friend here shortly after I purchased, I pray when she takes her car in for the clicking sound when she turns her wheel, she’s not put in the same position that I’m in.
I received full cooperation and patience with this company. None of the employees were pushy or shot. Everyone did real well with getting me on the road. I will definitely refer people to AFA. Thank you so much.
My rating on service is a 5 and beyond, very helpful staff. Helped me a lot. I will recommend some of my friends. This establishment does a lot to help you get a vehicle.
This place is ridiculous. I bought a car from them about a year ago and they always have new people working there that doesn’t know anything. I was told when I first got my car that I could trade in anytime with no problem they would help me. I’ve had my car for a year and I had to do so much work to it and when I first bought it they had to jump it to start and they said they fixed what needed to be fixed but it was still having problems. James who works there now is soooo horrible. His attitude was soooo bad when I walked in, he didn’t want to help me at all. I wanted to see if I could trade in and he basically told me the car I got from THEM wasn’t worth anything and I had to pay my car off AND give them a down payment for another car. This place is just horrible all together I always feel like I’m being lied to and scammed when I’m there. DO NOT GO HERE. I HIGHLY RECOMMEND NOT GOING HERE.
Paul was awesome to work with. Great salesman. Great people to have.
Everyone was great from the parking lot to sales to the office.
My overall experience was good! The service associates as well very informative. I was treated like a class-1 customer. I would highly recommend to others.
I could not have been blessed by a better dealership!! Friendly and understanding staff! AFA worked with me above and beyond any other dealership! Highly recommended.
I would give AFA Auto Sales a five. So far everyone is very nice and kind. Also they are very honest. I would recommend many people to come here.
I had a great time with Chris and Scott during their busty day. Also Karen was very informative about the administration process. Thanks.
Great services as always. Will send all my friends here. Keep up the great job.
I really appreciate the customer service that Ms. Karen provided. She was very pleasant, friendly and we enjoy the service she gave. Thanks Great customer service!
As a Ex afa employee I honestly feel we could done a better job with out customers, we avoid allot of customers cubecause most of our Cars were Lemons, on a daily basis we were swamped with calls and sometimes visit about issues. If looking for fast quick money Afa is Def the job for you. Long-term is not the way I was employed for 5 months and seen 3 sales people let go and 2 sales manager as for myself ..I was Over preforming, my job was to sell cars and the manager approves but according to the Owners I had a high repo rate, since when do salesman handle collection?. Honestly I wouldnt suggest you buy a car based off others customers experience, unless your down for the aggravation and run around, Paul was my only security and best positive not to mention Ryan the bomb detailer
Upon first arrival the employees appear to be very friendly and they seem like they genuinely want to help you. Unfortunately we desperately needed a vehicle and we made a poor choice to choose American Federal Auto. We bought a Jeep that had 4 bald, dry-rotted tires (which is illegal to sell in such a state) but we were tricked into signing papers that consented to this state of the tires. There are so many things mechanically wrong with the vehicle that its mind-boggling. Please, if youre in the market for a new vehicle, do not waste your money here.
American Federal Auto really helped me out in the time of need regardless of my past credit issues. The staff is very helpful and very encouraging when it comes to getting that new vehicle. Great place!
Dont buy a car from them I only had my car for 2 weeks and the motor locked up. Please take your hard earned money somewhere else.
Very nice And helpful. Love the People that work Here.
AFA was very professional and helpful in getting me my new car. I would recommend them to friends looking to purchase a new car. They were willing to work w/me on my down payment.
5 stars Since I came in to make my down payment Chris was very nice and understanding. Coming to pick-up vehicle the mechanic was very helpful and Karen was very nice and answered all questions very polite and professional about what she does.
If I could give no stars that would be my response. Why? well I could have a million reasons by that is not necessary, All you need to know is my experience was bad and I would NEVER EVER buy from here again. TOO SHADY. TOO UNFAIR but Im glad to know there is still a GOD who allows things to happen for a reason and he will intervene for his children.
I like that when I was looking at what kind of car I want Mr Scott was so nice and he wasnt pushy or was trying to push a car on me that I didnt want. The people I encountered at this dealership were very customer friendly.
Everyone was wonderful. They were up front about everything and never were pushy. This was the easiest purchase I ever did.
A.F.A. was Awesome. They were quick, fast, and friendly. We were looking for a car for weeks and they got us into a vehicle in less than one hour. The staff is just amazing.
I have been doing business with American Federal Auto LLC and they have been a blessing. Good people to deal with. I love it. Appreciate them.
My dealings with everyone at American Federal Auto have been very good. Everyone was very professional and all questions answered. I would recommend you to my friends.
Beyond disappointed in the service I received today. After driving to Summerville to purchase a vehicle, I was assured that having the title paperwork sent to my home in Beaufort would be no problem. After waiting over a month, my title has still not been received and although it was sent out-after that point it is no longer American Federal Autos responsibility to make sure it arrived here (which it hasnt) After several phone calls, I finally got in touch with Sherri today, who told me it is now my responsibility to purchase a new title ($60) and register the vehicle instead of transferring the information like I initially agreed to. I should not be punished just because the information I needed was not sent to me. I am extremely disappointed in the lack of customer service. I will not be returning to American Federal Auto to purchase another vehicle.
The experience I had was great. Everyone was great and all had smiles and liked their jobs and wanted to help get me in a great car.
Matt and Mrs. Karen and Mrs. Lisa was great. Matt was my salesman, very helpful and so was the ladies. Thanks everyone!
I love the service here and Im going to tell everyone. And Matt is the greatest and a good guy, he helped me a lot.
Such a great experience. In love with my new freestyle. Couldnt have been a better opportunity for me.
Great customer service everyone had a positive attitude. No waiting, well organized.
Everything was lovely, no hassling on the price. Straight to business. I would recommend anyone to come here.
Great experience, everyone was helpful. They explained anything I needed them to. Thank you so much for giving me a second chance.
I bought a car from here. Wish I didnt. Long story short I do not recommend going to this place. Ever.
Karens service was exceptional!! This definitely made car buying much easier than was expected. Keep up the good work!!
This is my 4th vehicle with AFA. I have never been treated better of more respectfully than I have with them. Their family atmosphere and willingness to stand behind their cars is unusual and amazing in todays world. I will shop nowhere else.
DO NOT WASTE YOUR TIME OR MONEY WITH THESE PEOPLE. VERY SHADY BUSINESS. THEIR CARS TEAR UP ALMOST IMMEDIATELY AFTER PUCHASED. THEY ARE VERY RUDE TO THEIR CUSTOMERS. MOST OF THEIR 5 STAR REVIEWS ARE FROM THE PEOPLE THAT WORK THERE.
Our experience has been a wonderful and awesome one. You have answered all questions we asked and some. We appreciate everything.
I found both offices very helpful and courteous. Chris was able to get us financing and at a reasonable payment on a beautiful Jeep. Thank you so much.
They are really awesome and they help me out very well. I had some problems but they went above and beyond. You guys are awesome.
This is our second vehicle from AFA and I couldnt be happier if I drove it off the Chevy lot brand new. Ive bought several new cars in the past, this is my first fully loaded,all the bells and whistles and all the bells and whistles work. My husband and I are very happy.
Excellent and friendly service from start to finish. Very nice people. Easy transaction.
I have to say everyone involved in my purchase went above and beyond in their customer service. Im extremely happy. So thank you to Chris Scott and Karen. I look forward to helping bring you customers in the near future.
It was a great experience coming to purchase my car. I recommend people to come here.