Everyone at the office was very friendly and helpful. We wanted quartz countertops and got exactly what we needed. They were communicative and responsive throughout the whole process. Very quick turn around time to installation. Installation team was professional, fans quick. The final product is exactly what we wanted and we couldn’t be happier. We definitely will be recommending Washington Marble Works to people.

After many years we were looking to update/remodel our kitchen. We connected with Washington Marble based on a Facebook promo and couldn’t be happier. Thus far, they have provided professional service, knowledge about their products, ability to want to work with us/customer budget and providing recommendations. In addition, they haven’t been very flexible with scheduling as we work around some other remodels discoveries and schedule set backs that have come up and changed the initial plan.Stacey, Yury and their team of design/ template surveyors and installers have been personable, professional and friendly. Absolute pleasure working with them.This is the first of two reviews -once the project is complete I’ll share before and after pictures .

From start to finish, Washington Marble did a professional and beautiful job! We couldnt be happier with our new countertops and sink! Thank you so much!

They have beautiful and unique variety of quartz and granite! Very kind and attentive agents! I recommend!!

I have been trying to get a hold of christie for 2 weeks now and cant even get a call back on my material that I am 2k into. So stinking unprofessional

They are only getting a 2 star because the final installation was fine. Otherwise, I would be giving them a 1 star based upon follow through, customer service, and quality of performance. This place was a joke! I have dealt with many contractors over the years and I have never worked with a company as dysfunctional and unorganized as this. If you dont mind waiting nearly 3 MONTHS to get a shower project completed then go with these guys. Otherwise, I would recommend you look elsewhere for people who actually follow up and keep on a schedule to get your project completed. I lived for 3 months without my primary bathroom. In addition, no precaution was taken to keep dust from other areas of my home and nothing was put down to protect our carpets, so I have been living in a dust bowl as well. In addition, every time someone was sent out it was a different person that didnt know where the last person left off on the project. Because of the lack of continuity in staff there was an error in cutting the materials which caused a further delay as more product had to be ordered. Also, the original templates that were provided were lost (they were given directly to the owner) and so that created even more delay. We had anticipated getting our home on the market 3 months ago and this fiasco has delayed us tremendously. I would never use these guys again. EVER!!!

Dont even get me started...because I wont shut up about how much I *loved* working with this company. Brittany is a gem. A dependable, responsive, helpful and trustworthy contact. Their prices are competitive and the showroom is easy to navigate and friendly. I felt confident every step of the way. And it didnt stop there. Every single person, from the demolition man (Greg), to the granite specialist (Brian) to the installation team to the tile man (Lenny) were professional as well as experts in their field. My kitchen has been transformed and I am overjoyed with this surprisingly easy construction experience!

I have used these guys for many home improvements. I have always had great customer service and excellent results! I will use them for all my marble needs and recommend then any chance I can.

Recommend strongly against using them. Turns out this is a family-owned company and customer service is not part of their culture. In fact, being nice is not part of their culture. Not only did they not do a good job, they did not return when they said they would (which cost me 5 days of no water), the owners blamed me for the inaccurate measurements and and called me a liar when I said I did not agree to pay for extra work. The owner threatened me when I didnt want to pay for a bad job.Totally unaccountable to customers. BTW, this company was recommended by the guys who did my cabinets (great job). The cabinet guy was there each time the Wash Marble guy came. He said it was so obvious the WM kid had no idea what to do to install the backsplash correctly, and could not understand why the owner said no one called me for 10 days because I was not a nice person. Lot more details, of course, but this is the flavor. My attorney said it would cost more than it was worth to sue, so I paid. But beware!

Great prices and service. They have done my kitchen and two of my bathrooms with gorgeous countertops. I find a remnant that I like. They pick it up, cut it and install it, making it a painless experience. I would not go anywhere else.

I have used this company for multiple times for many projects. They are always very friendly, professional and helpful. I recommend them to everyone!

I used Washington Marble Works for my kitchen remodel. I am thrilled with my new countertops. Everyone I worked with was friendly and helpful and the installers did a great job! I would highly recommend them!

Lucia is wonderful and very helpful. Looking forward to working more with this company!

I have had the exact opposite experience with Washington Marble to the previous reviews. I had them install my granite kitchen countertops several years ago. From the very beginning I questioned the seams they put in the granite at the kitchen sink. I had never had granite installed before, so I assumed this was the way it had to be done on a large counter. There are two seams at the sink, so therefore there is a piece about a foot long and 4 inches wide. The seams are very prominent and I have been told subsequently from another installer that the wrong equipment was used to cut the seams and he was sure the whole reason it was done this way was to cover up a mistake. I called Washington Marble to have them come look at it and see what could be done. The person that answered the phone said I would have to talk to John. He never called me back. I tried again maybe a year later and still no one called me. I tried a third time a couple of months ago and still no one called. It has been my experience they DO NOT stand behind their work nor do they care at all about customer service. I called again a week or so ago to tell them I would have to move on and have someone else install a new countertop. This will cost me a minimum of $3500 and will probably have to do the entire kitchen again for at least $10,000. Still John couldnt find time in his day to call me. I really dont understand it. I certainly would NOT recommend this company to anyone.

Had a great experience with Washington Marble Works! Needed a counter top to complete a utility room with a big sink. WMW had exactly what we needed in their yard. We shopped around and found that WMW had the best price. WMW had fast and very friendly service and we are very happy with the counter top that they cut for us!

Great company to work with!!