THE WORST. That manager NEEDS to be fired!! Very VERY RUDE!!!! I came into the store to purchase some clippers for my husband. Walked in, already knew where they were. Got the ones I wanted and proceeded to check out. Got the clippers home and my husband automatically knew he wanted me to exchange them because apparently hes already had those clippers before and didnt like them. I go to return them an Im told I couldnt. (Very confused) because when I purchased them no one said I couldnt return them. AND THERE WERE NO SIGNS POSTED. I get home and call customer service, which they tell me YES I can return if the clippers are unused (which we did not even open the box) ok cool. I call the store and the manager is telling me I cant return them EVEN THOUGH on the receipt it says I CAN RETURN if not opened. THAT IS FALSE ADVERTISEMENT!!! Then on top of all that. She put me on hold for 45 minutes THEN HUNG UP! so I had my husband call, THEY REFUSED TO ANSWER THE PHONE!!!! they seen it was the same area code as mines, which our numbers being from a different state. I even tried calling from my phone AGAIN AND STILL THEY CHOOSE NOT TO ANSWER.. That manAGER need to be fired, you dont treat paying customers like that.
How that manager is still there is beyond me. I worked for her years ago and she is the absolute worst. All she does is gossip about every single person that walks through that door. Literally, no one is safe. The stuff she has said about past employees is disgusting. Workers have walked out on her and expected the other employees to handle it. I lasted 2 months before I made my exit, but it wasnt soon enough. I called HR on her twice and as Ive been told, nothing has been done. Drive to Camden, trust me.
I used a color at sally’s recently and the lady told me the developer i had would work for my hair. It did not work. We spent $30 on dye that did not lighten my hair at all. For anything it made it darker. Only thing that lighten was my roots.
Manager is really sweet and easy to talk to. Helped me with new foundation color choices once I got a good tan this summer. Cashiers are always helpful and friendly. Store is kept neat and organized. Great selection. Knowledgeable staff.Parking is easy and the store is easy to see from the road driving. I love the selection they have for nail care, makes up almost an entire wall. They are the only store that carries the pumice stones I like to use so they will have a forever customer in me.
Told then I wanted a warm tone red hair dye they recommend a burgundy.. if they know the basics of a color wheel they would’ve known that wasn’t right. These people are really giving advice to others? That’s beyond me
Customer service definitely isn’t their strong point anymore. I hate that it’s the only larger chain hair supply in town.
Terrible work place, manager is very rude and racist! They also fire people who are sick. Would not recommend going there. They definitely need better management!
Friendly, knowledgeable and helpful staff. Clean and well organized store. I always enjoy shopping here.
I wish I understood why customer service is so hit or miss. I go in during the day and get the best customer service ever. I go after 5 and all hell breaks loose. Went to grab things for state board and an upcoming project for school. I asked if they had anymore and was told they were out. I explain I not only have a project for school but also need it for state board. They suggested Walmart (which doesnt have what I need). I asked if the Camden or a Columbia Sallys may have them in stock and she looks at me like a deer in the head lights and says, I wouldnt know how to check. Well, sweetheart...you would call them. Which is what I would have done back when I managed a Sally. I told her not to worry, I would call them and not trouble them. I think I just need to go to CosmoProf and SalonCentric. Customer service is literally dead here. Next time I go into any store Ill just help myself.
Sally. Beauty supplies. Have. Great. Deals. And. The services are. Excellent.
The manager and the staff is always nice and helpful.
Helped me find hair color very knowledgeable....
VERY small store! But polite employees!
Good place to Shop and save