Very nice and friendly place. The gal was quite helpful and knowledgeable. Ty

Great service, and everyone was very friendly. If you need anything for your pool, definitely check them out.

Great bunch of people very helpful and informative

I have been going through heritage pools for years now and never have I had less than an amazing experience. The staff in the store are always more than helpful and accommodating.The handful of times they have come to work on my pool, there were fast while still paying close attention to detail, friendly and neat/clean.One particular time they came to work on my pool, they went way out of their way to do a few things right instead of taking the easy way they took the extra steps to assure it was done the best way possible. If Im remembering correctly I believe the two gentlemens names word Doug and jared.I could go on with good experiences through this company. But I cannot come up with a single bad experience.

Excellent knowledge and customer service

Today I needed a part and Melissa working the desk was very polite and helpful. I will be back for anything else I need for my pool. Great family owned buisness. 5 stars!!!!

Been going there for years, every person there goes above and beyond. They will spend as much time with you as required.

Quality parts, built to last. Very knowledgeable.

I had the pleasure of meeting Paul today. He easily resolved my issue with my salt pool that no one else seem to be able to handle. I have found my new pool service! Thank you Paul!

***STAY AWAY!***I bought a home that had a pool was serviced through this company. This year I had my first mishap with them in which they schedule my pool opening, confirmed that a crew would be coming to my house in which I took time off of work to be there and when I get to my house at the time they were supposed to be there no one shows up, since no one called me back I gave them a call and was told no one would show up, I was upset and was told by Paul the owner that the world isnt perfect I was upset because no one called me and I had to call in to find out.Fast forward two weeks later after they finally opened my pool I put an order of a heat pump, gave the owner my card # and was told they needed a $400 deposit to which I agreed, two days go by and my card isnt charged, knowing their level of organization I called it and spoke to a woman that got my card # again and charged it later that day, I was promised that this would be installed within three weeks, those three weeks go by and I am not given an update, once again I call after a month of the initial charge and ask and was told that the pump is in a truck on its route to Massachusetts, it should be in the state through the weekend and I would be given a call early the week after to schedule this installation.Well I was given a call today and this woman on the phone said she is calling to schedule but cannot give me a time frame, could be anywhere between 9AM-6PM, mind you this is a week day and for a system like this someone needs to be home to learn how to manage it, I proceed to ask her if someone can send me a video of it and she said the installer who will be working on it cannot do that so she put me on hold to find a solution, she comes back on the phone and says that actually she made a mistake and the heat pump is still in Florida, I then ask her If i was lied to, she immediately transfers me to Paul that like always answers with an attitude in goes on to lie about what he just told me otherwise three days before.If you made it this far, my advise to you is stay away from these people, they do not know how to treat a costumer, lie to your face and are unapologetic about their mistakes, horrible company from top to bottom.They have lost my business and I am sure I will not be the last one.

Very nice people.

Checked out 2 other pool places, Pauls prices were much better and he saves you another 800 by saving the water! The staff suggested the Nightlife liner by Garretts liners. The sample looked more grey but they assured me the sun and water changes the look. So glad I took a chance and listened to them. Its gorgeous! I couldnt be happier!!

Heritage Pools is by far the best in Massachusetts. Paul, Linda, Donna, and the install crew are knowledgeable and down to earth. Pauls expertise has saved me thousands over 5 years because he arms me with the power to handle issues with ease. I have a saltwater inground pool with and ozonator. When fidelity pools tried to scare me with nonsense, Paul hands me a bottle of yellowtrine and says use this and brush it tonight. Then add 2 gallons of shock. I wake up to a clear and balanced pool. If youre looking for no nonsense, no fear mongering, and just honest help and assistance, these are your people.

I use this place all the time for pool supplies. They are the best supplier around.

Very pleasant and helpful. I have been to a lot 9f pool stores. I recommend this o er the others.

Best QUALITY and KNOWLEDGEABLE staff. Wont go anywhere else.

Wonderful customer service, knowledgeable, friendly staff and owners. Fast service,good pricing and attention to detail will make Heritage your best decision. Thank you for quick install of my liner in my new home, and your help with everything from chemicals to proper operation. My family and I really appreciate all you did.

This place is the best they always have what we need. Ownership and staff very helpful and friendly

They installed my school 35 years ago. Its finally time to replace the liner. Very helpful and knowledgeable people.

I have always received personal service from true experts! I highly recommend Heritage for pool installation, service, new liner, etc., all services that I have used. It is great to use a local small business that has supported the Sutton area for so long!

These people go above and beyond with their customer service. I was originally a client of another pool company. When my skimmer line clogged I called my pool guy. He could not, however unclog the line. I called Heritage and they told me to get a certain product to blow the pump line out. When I could not find the product anywhere, he told me he would sell me one of his. I went down, picked it up, and went home. I was still having no luck when one of the employees told me to try it one more time. It finally worked! it only cost me $30 in the end and saved me such a headache. They walked me through the process step by step over the phone. I will NEVER go anywhere else. They are fabulous.

Great family run business. Experts in their field and willing to teach their customers how to take care of a pool. Highly recommend them.

Great people, pool chemicals, and reasonable prices.

Work there for 3 years

Very friendly and knowledgeable staff. Always able to help me identify my issues with pool chemistry.

You are in great hands when you go to Heritage. Over the years Ive had some minor pool issues and they always take the time to tell me troubleshooting steps to solve the problem. Every year when I open the pool, the fan in the motor is jammed and they are able to correct it for me. They wont sell you things you dont need and are courteous and patient in every way. You wont be disappointed. They really care about their customers. I appreciate that.

I would drive 100 miles out of my way past 10 other pool stores to go here. Pool Expertise!!!

Fantastic from pool supplies to customer service for any problem. If you have a problem they have a solution. Prices are reasonable and quick service!

Knowledgeable people, great service!I always get my chemicals there. Today had to pick up a few parts to replumb my pump and a new hose.

One of the best full Pool & Spa service tech companies available. And when you get a new liner they save your water using large bladders never seen it before but it was awesome and saved hundreds even thousands

Great people, great service and fun products. Who could ask for more

Have always gotten helpful, responsive service and quality materials. Its a little further out than a more local pool supply store, but its worth the extra few miles.

Awesome staff and service

Great store very nice people always helpful

Great place. Laurie and Paul are terrific.

Good people to deal with 🤗😊

Very poor service,and overall experience.avoid at all cost

Heritage pools is the best place for pool supplys they got everything if you dont buy from them you should!

Great place great people

Greatest people and service around. It is run the way a small business should be run.

Nice Friendly service

Heritage has the best service & pricing in the industry!

They actually save your water!!! Amazing!

This place is Extremely knowledgeable, helpful,and friendly

I called to ask a question about a certain brand that they might sell and the first time nobody answered and then when I called back was very rude.

Good honest staff, pleasure to business with!!

Good material

Got all your pool needs