Their blankets are to die for. I ordered one just to test it out. It came out amazing! I ended up buying 7 more! Id recommend buying the mink 50x60. The material is much better than the fleece.

DO NOT ORDER FROM HERE!!! Ordered Mother’s Day gift on May 1st. Still hasn’t even shipped!! Have emailed company and tried calling several times. Keep receiving generic message that they will let me know when it ships. No one answers the phone. I have ordered five gifts since then from personalization Mall and all of them have already been shipped and received!!!This place is a scam and I am contacting a BBB.

Bought a bunch of personalized princess pillowcases for my baby girls slumber birthday party and they were sooooo cute and very soft. Very cute item. Would recommend

Ordered a 3D pillow and a necklace. Both came out great! Took around 2 or so weeks to receive it. Maybe 3. Good price, good service :)

Everything everyone with one star stated is correct. Do not deal with this company. Received half of my order, 2 items have been in final stage of production for weeks! Customer support literally sends the same email every response. No one is truly helping at all and it is totally frustrating. My 2 sisters still have no Christmas gift and this order was placed the end of November, it is now over a month.

Advert says 7 days turn around time, not true. Ive ordered for my daughters birthday, still waiting not to mention was charged outrageous fee for international shipping.For anyone having difficulty getting their purchase contact NY State Department of Consumer Protection.

Loved my Christmas drawstrings. Using them as gift bags for my kids Christmas gifts. Cute

Received a personalized blanket. the material is just junk. nothing that would keep you warm and it is not soft. if youre into monogramed type of stuff, spend your money else where.

A++++ jewelry. I order from them all the time. Usually takes around 2-3 weeks to receive it.

I purchased 3 personalized bandana in July we are currently in September and never received anything.I already tried contacting customer service and get the same answer every time which is due to Covid. Which I can understand if it’s a few days late but this is ridiculous I most definitely do not recommend anyone to purchase anything from here.

The Custom Sterling Silver Monogram Stud Earrings are awesome!! The quality is great and the best thing is, it has my initials on it. Overall, I am very happy with the product as well as the customization options provided by these people. 5 stars!!

These people have got great personalized products. I just bought a sequin pillowcase with our family picture and gifted it to my husband on our anniversary. I am so glad he loved it. Thank you Monogram Online for making this occasion so memorable for us!

If I could, I would give 0 stars! I purchased several items from their cyber Monday sale, However it’s three days before Christmas and none of it has been received. I attempted to reach out to the customer service A week ago and was informed that all items are being processed and it will be shipped soon. All I can find was an email address and I requested a phone number, no phone number was supplied. I reached out again this past week to inquire about my order which still states it’s ‘in process’ on their website. I finally heard back and was informed that my order was not out in process but several Items were out of stock now. My credit card has already been charged for all the items almost a month ago, but I have NO items in my possession. I have no time to now purchase items for people for Christmas that I now will not receive.This company is horrible. I am not sure how any of the other reviewed can say that their customer service was good. It’s impossible to speak to anyone with this company!

Great Personalized Products!!Recently, I have purchased a 4 piece iPhone charger kit for my car from this site and they have also given me a personalized leather holder with it. Quite happy with my purchase. Looking forward to buying more from this site.

Shipping was quick. When my order was originally received, a name was left off one item. I emailed customer service and let them know that, and they said theyd get the correct order made and shipped to me asap at no charge. It arrived quickly, as well. All products I ordered look great, and the gentleman who responded to my message, took care of it right away. Ill definitely be shopping with them again.

Just wanted to thank their awesome customer support for responding quickly to my request. I have ordered a personalized alpha soft touch pen and asked them to deliver it on the birthday of my brother. They have fulfilled what they had promised, and my brother was pretty happy with his gift. Once again, a big thanks to you guys.

I ordered a Halloween treat bag with their fall discount code and am super happy with my purchase. The quality is top-notch and looks very well made. Will definitely be sharing your site with my friends. Thank you.

I ordered 6 personalized pill boxes as gifts to my family members. They loved them so much. The procedure to order online was easy and the quick delivery was amazing. Excellent seller highly recommended.Thank you so much.

Had an amazing experience buying a Halloween bag for my sister from Monogram Online! Received the product on time and that too at a great discount. 5 stars!

Just got my order and everything looks great. Happy with my purchase. Got everything pretty quickly and for a good price :)

I worked with their wholesale department and they were awesome. Ordered 500 customized pieces of their beverage caddy for my bar and it came out amazing. Great to work with :)

I purchased a set of anklets and a crystal ball necklace from this place. The delivery was very prompt, prices were cheap, and the products look just as mentioned on the website, only prettier. I am very happy with my purchase. Coming back to buy more.

Ordered a personalized blanket. Great quality and shipping. very happy and will shop with them for the next gift!

They have great deals on their website and groupon. we always end up shopping here for any holiday or occasion. good products

Just received our sequin makeup bags. Excellent quality. I called the customer service to get more details on the design and they answered right away. Thanks!

Ordered a few personalized products for our office. Just as described. Very happy! Definitely recommend for any personalization and custom products

Talked to customer rep after I looked at their website. very nice and helpful, thanks shlomi. will continue order personalized items from them

Dont trust this site. Its been a month now, and I never received a product, and cannot get information on it or a refund. Customer service sucks. Everything about this company sucks. 0/10, good job scamming me though!

I contacted them for an issue related to order (8 transactions were made by error), but I had to leave a voice message because the agents were busy with other clients. An agent called me back after a couple of hours and solved the problem. really helpful and friendly and I would dealing with them again for placing new orders!

We ordered a $100 ring with my daughters name; called company to explain how we were not happy with this purchase as you cant tell its her name. The company did not seem to care and only offered us a 50% discount on our next purchase one one item which I could have gotten off the computer myself as they offer it to everyone as a coupon code. TERRIBLE CUSTOMER SERVICE!!!!

I ordered these 6 items as a christmas gift on 12/6... which in my opinion should be plenty of time to process and ship my order. Its now 12/26 and still no product... if this is a normal turnaround time you should specify this on your website and while someone is ordering from you. I will never order from you guys again. it was a huge fail to 6 of my friends that did not get a gift from me.

I recently purchased a personalized journal that I love. A couple of days later I received a second one in the mail. I contacted them to what I needed to do to ensure I wasnt charged for two, and they said keep it and thank you for your purchase. I am so grateful I dont have to go through a hassle of returning the item!! I highly recommend them for purchasing personalized items!

Amazing products and fast delivery! Thank you very much! Very happy customer! HIGHLY RECOMMEND :)

Absolutely terrible company to order from. Ordered 2 items on 12/16/2018. Found out in January that one item was back ordered! Cancelled item and received partial refund. 2nd item ordered was an engraved watch box. As of 1/29/2019 still not received. Had my credit card company dispute the charge. Unreliable and inefficient.

Ordered 3 items. All three were wrong. Blanket was the wrong size. Sequin pillow had white spots.Updated to 4 stars. First order was wrong/poor quality, but the company redid the order for free. Replacement items were fine.

Trying to redeem a Groupon I just bought today, when I try and use it their website says the voucher has expired, no phone number on website, had to google the number, rings 20 plus times then someone picked up and hung up before saying hello. If I could give 0 stars I would.

They helped me customize a pillow with one of my favorite photos. excellent customer service

I was very happy to find that the wooden BBQ tools I had purchased were delivered with beautiful engravement and not stenciled on. The only thing that was disappointing was the limited amount of lettering that was available...as the person I was purchasing the gift for has a very long last name but I was able to get creative. Overall, pretty happy with the final outcome.

I ordered the BBQ set for my dad as a Fathers Day gift. The order came promptly, complete, and accurate. I would recommend this BBQ tool set to any BBQ lover.

I had 2 sets of sequined bags and 2 Groupon’sYour application Is so poorly constructed and hard to understand that I spent 4 hr on it I don’t think you system even allowed me to use a Groupon but I was so frustrated by then I don’t even careYour website is the worst I’ve ever tried to useI’m so sorry I happened on your companyI never will againThanks for cheating me out of my Groupon and my time . No phone contact - that’s great too!Christy. Fall@ yahoo. Com

Excellent customer service. I had a problem with my voucher, which was entirely my fault. I just took a chance and contacted the customer service through email. I was surprised that they got back to me within 24 hours and with a positive response. Ive been using them for personalize gifts for birthday and Christmas. Definitely worth it. Thank you for the great client orientation. Keep it up.

Although my personalized growler came etched in the wrong font, customer service was quick to my request for a replacement. Font aside, the growler and mug were of great quality. I look forward to giving this to my dad just in time for his annual cider making. I will most likely purchase from Monogram Online again given their quick and satisfactory customer service.

I ordered a necklace and due to the over whelming response they were swamped with orders. I contacted customer service to see about when it might ship. They replied explaining that they were trying to get orders shipped as quickly as possible. I responded to them as well. The necklace shipped and was incorrect item. I told them that under the circumstances that we could wait until after the holidays to correct the problem. They were most apologetic about the error and went out of their way to get a solution. I would recommend their products and their customer service with no reservations. Since I own my company and have always felt that customer service might not be the heart of the company it is certainly the soul. No matter how good a product is if there isnt customer service to handle an issue it really wont matter. Comcast & Time Warner should take notice. I would tell my clients and friends to order with confidence. Sincerely, Dick Penny

I placed an order on December 1,2019. Now it’s the 21st and I still don’t have my order. I sent an email and was told it should be shipped shortly. Now I don’t have a gift to give. This company has terrible customer service. This is unacceptable. I will never do business with them again‬.

Few on-line stores have equaled the customer service offered here. I had difficulty placing and order so I contacted them via e-mail. I got a response right away with several follow-ups to make sure my experience was successful and I was satisfied. Oh, and my necklace is perfect and arrived on time!

Good customer service. I called to confirm the shipment of my order and spoke to Andrew who assisted throughout the order/shipping process. thanks!

All the products I have received from Monogram Online have been high quality. Ill continue to order personalized gifts. I recently had a question regarding two orders I placed and their customer service responded within minutes and were very helpful.

Ordered our ballet class tote bags with each students name printed. Came sooner than expected. Good service

If I had an option to give no star I would. Ive never gotten such terrible customer service in my life. Someone from the staff send me a 25$ voucher but when came to use it it didnt work. I called them and emailed them about it bit and they just brushed me off with out listening to my complaint. Terrible experience I had with them!

I ORDERED AN ITEM ON APRIL 8 2020 STILL HAVENT RECIEVED THE ITEM AND I HAVE TRIED TO CALL BUT NO ANSWER DO NOT ORDER FROM THESE PEOPLE

Beautiful product- my granddaughter loved her little sparkly unicorn case with a zipper, It was adorable! My only complaint is the shipping cost more than the product, which I had a Groupon for.

DO NOT USE!!!!! They are a terrible company. I purchased a pillow for my daughter for Christmas. I order it at the end of November. It took 47 days for it to show up. Late January. Also when it arrived it was wrong. It was suppose to be a blonde haired ballerina and it showed up as a dark person with dark hair.

LOVE monogram online! They have the best collection of custom products

VERY DISAPPOINTED! Its taken over a month for the order to process. I ordered this for a birthday and paid priority shipping and 30 days later, I still dont have what I ordered. I asked for a refund for the priority shipping and Ive been sent around and around with no answer to why its taking FOREVER. They need much better customer service to keep the business alive.

I ordered many sets of pillow cases from them for Christmas presents. I am very disappointed. This was not worth the amount of stress it has caused in my life!I am very upset! First of all, shipping prices were absolutely outrageous, but since I bought the groupon, I was trapped into buying them.Now that Im getting them, I can see there are quality issues with this company. There are cracks in the designs and monograms from not being placed on the press completely flat.They also sent the completely wrong design on one of them.They are not accepting customer service phone calls at this time, and I have yet to get a reply from the numerous emails I have sent.I understand you are very busy but as a customer, I feel my time should be valued as well.I guess I will have to go buy other Christmas presents...yet more money wasted!Do not buy from this company! The prices may be cheaper, but you get what you pay for. Apparently I paid for a load of stress and aggravation!

I used Groupon to order 2 aprons. I received them both in 3 weeks & they were adorable! Unfortunately, one of the aprons was misspelled. Upon contacting customer service I was given a FAST response. They corrected the error immediately & offered me a $25 gift certificate. Great customer service. Will definitely buy from them again.

Just received my box. Great service all the way thru from customer service on down.

LOVE the whiskey glasses. Ordered them for a business party and everyone loved them :)

I like the fact that it was easy to maneuver through the site, easy to order, beautiful bag, great Groupon, and it didnt take a long time for us to get it.

The recipient was very pleased with the creativity and quality of all the gifts presented to her.

They are the best for promo items! thanks Shlomi for the custom pens

Great staff. helped us with promo items this year

Ordered a custom bag with my name on it. Nice design, definitely recommend!

We rely on Monogram Online for bulk personalized products for the upcoming holiday season

I love the quality of their product. Its beautiful. There customer service is excellent, I asked for something and they quickly responded to me.

DONT BUY ANYTHING FROM THIS COMPANY.THEY CHARGED $15 TO SHIP 2 - 1 OZ. PILLOW CASES THAT FIT IN A SMALL ENVELOPE.THEN IT TOOK THEM OVER A MONTH TO SHIP THEM .

I love how the blanket turned out with my sons name on it.

Not only was the item I received completely unacceptable (it was not even centered), it took over 2 weeks for anyone to even contact me regarding the item even after numerous attempts that I had made by phone and email. When someone finally responded to me - I was told that a new item was already being processed and will be sent to me. The item I had ordered was a personalized Christmas gift and one month later - I no longer needed a personalized item and at that point, all I wanted was a refund. I was told that was not possible because the replacement item was already being made.... I never agreed to that and was contacted to come up with a solution together. They said that the best they could do was offer 50% off on my next order, like I was ever going to order from them again. So overall horrible experience and costumer service and till this day, I still have not received the replacement item.

I ordered a gift for my dad for Fathers Day 2.5 weeks early. My father didnt receive his fathers day gift as they shipped it a day after Fathers Day. I had to notify him to consider it as a birthday gift since his birthday is a week after fathers day. I had to email Monogram Online 4 days before Fathers Day to inquire if it will be shipped in time. They provided me a link for the tracking info on June 20. It turns out this companys tracking info they keep providing me is false, or even fake! I waited 5 days to click on the link and it pulls up No Results. I emailed customer support with a screen shot of the No Results from their supposed to be tracking site so they can see what kind of false info they provided me. My father lives on the other side of the U.S. and I see him only once every 2 years, so it was supposed to be special and this has turned out to be a disaster. What is worse, when I go to their order status online and put in my order number, it still says order in production. I am now beyond livid! I am now waiting on their response regarding their fake shipping info...

No stars!!!! Ordered Groupon offer in November. Its January 16 and I still havent received it. The website says its still being processed. I asked for a refund and was told that wasnt an option. Dont order from this company!

I ordered the monogrammed rocks glass with 2 coasters and a wine opener. The monogram etching on the glass came out crooked. They sent a replacement, it was crooked too. 1st time I used the wine opener it broke in half and I had to use pliers to get it out of the cork. They ended up finally refunding my money for just the glass but I suggest you not waste yours. They didnt refund the price of shipping which after the groupon deal cost as much as the items.

Their customer service center addressed and took care of my request with speed and kindness!Would definitely recommend to anyone!Will be ordering more from Monogram Online

This is an amazing company with real and honest staff. No computer robots to talk to. I sent a comment to the company about one of their products I bought for my grandson entering the military. He liked it so much he wanted another. Monogram expedited my order at no cost to me to make sure he had his gift before leaving for boot camp. I was notified of this by an employee not a computer! Where would you find this type of service: someone taking time to email me & pay for faster delivery. I will shop at this company more often and hope anyone reading this will do the same!

THEY ARE HORRIBLE! They charge you a higher shipping charge if you use a Groupon discount than if you by on their website. They do not have your order ready at the time they say. They lied about shipping date. They will not answer the phone!! BEWARE!!! Dont use.

Cute Christmas items

Terrible company! I bought 4 through groupon and they will only let me get 2 per order and are charging $14.95 shipping for each order. I contacted them 4 times just for them to tell me that was how their software was set up. Set up to rob people!!!!! I will never use groupon again since they referred this terrible company.

Ordered the leather box case for an upcoming party. Great service and shipping

Great product! Shipped fast! Will be ordering again!

Do not buy! They have a Groupon for 5$ but don’t mention the 10$ secret shipping charge. Does not look like the photo promised. Shoddy customer service. Avoid!

I purchased a leather passport cover for my sister as a gift and the rivets they used on one side were longer than the other side. I’ve sent several emails and called about 30 times and nobody answers the phone or calls/emails me back to fix this. So I spent $45 on something that is not even presentable to give as a present and nobody will address this issue....zero customer service!

I will not order from here again. Just ordered the product. Did not even receive it yet and there was already an issue that was not resolved by customer service. I made due with what I had to but never again. I ordered with a voucher from Groupon and when I went to order it gave all options except the item that was advertised on Groupon. When I contacted customer service they stated the voucher works. Yeah with everything but the item I bought lol. No resolution yet even when I sent a pic of the advertised item that I bought. I just bought the item I wanted for more money then used the voucher for the other items I settled for. It wasn’t worth the headache.

Used a groupon voucher for a Halloween bag. Best price and shipping!

TERRIBLE CUSTOMER SERVICE!! Iordered a necklace with the 16 inch option. They sent me the 18 inch option and I told them I wanted the right one sent to me at no additional cost as the mistake was on their end, not mine, and they said I could either send it back on my dime or they would send me another chain that I would have to take to a jeweler and have them fix it that I would have to again pay for and take time out of my day. This is wrong on all levels as the mistake is on their end, they should make this right immediately! Be careful what you order because you may not get what you ordered and have to pay again to make it right.

I bought a groupon and had trouble with the voucher. After emailing them, they quickly responded and sorted out the problem. Very impressed with how quick they were and how helpful they were!

My order was placed in early June and I still have yet to receive it. Every time I email about my order I get a basic email (which I am sure many other reviewers here have received) that is clearly just a copy and paste. They could care less about their customers and I will probably never get my items. I only purchased from there because of a Groupon. People: DO NOT BUY ANYTHING FROM THIS SITE. In the future I will purchase monogram items off of Etsy and be much happier for it.

First time I tried this company and had the absolute worst experience with a company yet. Placed an order at the beginning of December, it first of all didnt arrive on time and after contacting them they told me my order couldnt even be made. This was beginning of January. I asked them to give me my money back and up until this day I have not received anything besides contacting them so many times. This company seems like they want to take the money of clients without delivering the product. Will never order anything here ever again. Think twice before ordering something here.

I have brought more then a few items from MonogramOnline and I must say my experience was great. Their customer service rep Rhonda was wonderful.I have referred my family and friends to the website they also love their experience and we all will continue to shop with MonogramOnline.

Ordered a personalized bag for my grandson. I specified that he has blonde hair. The bag arrived with red hair. I was told to send a picture of the bag which I did. After no response, I contacted the company again and was given a phone number. I called and explained the situation. The order form clearly stated BLONDE HAIR. I was told I would receive a new bag with BLOND HAIR. You guessed it! I received the wrong bag again!! The quality check is definitely lacking. After the first wrong bag, you think they would be sure that the second one was correct. Dont know why it is so hard to get it right?

I was having a problem trying to figure out how to order something. I dropped an email to Customer Service; Rhonda got back to me almost immediately with the fix; I did what she told me to do; problem solved in less than 5 minutes. I am so pleased with the service I received. Thanks so much.

Scam!!! Address is someone’s house. They duplicated my order and charged me $159, could not get anyone on the phone, emailed them, they said they would cancel duplicated items and refund my money after the holiday rush. Order still says processing since Dec 16, no items received from the voucher from Groupon. Emailed them again no response, called them left a message as no one will pick up the call. Pure scam. I will be calling my bank to dispute the transaction. This really sucks, $159 is not chump change when you did not authorize the transaction!

Terrible customer service. It doesnt even deserve one star. I have emailed, called, posted on blog. No reply other than automatic - we are looking into. My gifts will not arrive on time. The site they indicate to use for follow up has no information.nice items but poor service..

Worst Website ever! Do not spend your money here! They are scammers at its finest!

So far I purchased a Groupon therefore I was kind of stuck paying additional shipping cost which they fail to mention; shouldve done my research. Second mistake I made was ordered the personalized beer mug thinking I would receive it on time. As of yet I have not heard anything from the company and when I check the order status only shows that I paid for First Class shipping and item is still in production. Sadly this will be my last time ordering from Monogram Online I rather spent a bit more and order from Etsy. I placed a personalized item the day after this order and I received my order 3 days ago. I ordered this item for a gift exchange and sadly I will not have it in time. Also it sucks that I cant return it since its personalized. Very disappointed.

My order, ordered 5 weeks ago, is still being processed, Ive emailed them no less than 50 times as their phone number doesnt work. No response other than the generic automated response. This is a scam no doubt that Groupon endorsed.

I was having an issue with an item that I had returned. I had sent email after email trying to get it resolved. This went on for months. Finally I had received a phone call from KEYA and she resolved it for me in minutes. She took the initiative to go that extra step. Because of her I am one satisfied customer. Thank - you Keya for all our help. Harold

Absolutely terrible costumer service!!.. placed by order over5 weeks ago and no one can track it... was told they would upgrade my shipping so I may have it before Christmas.. that is not happening eaither. Cant get anyone on the phone and all they do is send you the same generic automatic response when you try emailing them. Disappointing company!

Love the cell phone holder.

Zero stars if option. Not wasting further time to write a novel about how horrible this “company” of one is.

They never answer and my order is in production for months

Well see how the actual product turns out, but so far its taken quite a long time. My main concern is when I emailed asking for an update on the order, the response was:Current station: R-BOARD (Red - 10 - OPEN ORDERS - Cutting Boards)....... Now heres the thing, I dont have the slightest clue what that means haha. So I followed up, asking what the above statement means. The response:Current station: R-BOARD (Red - 10 - OPEN ORDERS - Cutting Boards).Ummmm OK? At least tell me something, tell me its on back order or something, Ill be fine with that. Good thing I didnt pay much for my item because I honestly have no clue what Current station: R-BOARD (Red - 10 - OPEN ORDERS - Cutting Boards) means and/or if Ill ever see it.