Prepared to be WOW’ed if you’re looking for a Carvel that provides you with both traditional and non-traditional cake options!! Jared took my Pinterest idea and made it come to life! My daughter and all her guests were so impressed by this cake and it’s deliciousness. We will be using them for all future parties!! Thanks again!

Jared & his staff are attentive and courteous. The place is clean and the ice cream is good

The board of health should close this location down. Its dirty and disgusting. The owners should be ashamed!!!

AVOID this place! Stopped by this Carvel last Tues with my daughter. We walked in and stood for a few minutes wondering if anyone was there, then noticed two teenage boys sitting to the right, behind the counter, on their phones. It appeared that they were playing a game to see who had to get up and wait on us. One lost and seemed completely put out that he had to move. As my daughter and I ordered for our family, we looked into the ice cream freezer and noticed that every ice cream looked like it had been melted and refrozen. The floors were disgusting and it looked like the counters had not been wiped in days. The boy working our order had NO gloves on and we watched in disgust as he used his bare hands, that just left his phone mind you, to crush up what appeared to be cookies into my daughters Sunday dasher cup. It could have been stale cake, since it is supposed to be sponge cake in the ice cream. The boy asked if we wanted a lid on the strawberry dasher and when we said yes proceeded to try and put a flat lid on an ice cream that was probably two inches above the rim of the cup. The coffee shake had zero coffee taste to it. The chocolate Sunday had chocolate dripping down the side. The carvelanche was about an inch or two short on ice cream. We ordered 4 items and were never offered a tray or anything to carry them out. When we got in the car my daughter refused to eat the dasher and threw it out. We will never go to this Carvel again. This was not the first bad experience here but this time it was beyond ridiculous and unhealthy. I am surprised the health department hasn’t shut the place down.

It was more than just ice cream!

Place is filthy. Floors are dirty. Display cases looked like they have not been cleaned and products look like they have been hanging around for a long time. Lets not even talk about the ripoff prices. Two tiny KIDS sized soft serve that was too soft and drippy with a tiny amount of syrup was almost NINE DOLLARS. Two very small kid sized portions. You have got to be kidding. Never again. I am going to where I should have gone: to Ralphs Ice Cream and Ices down the street on Jericho Turnpike.

The best carvel in the area. always friendly staff. Jared & Kenny are great and friendly workers and there is a girl there that always gives my dog a little sample of vanilla ice cream.... id never go to another carvel.. these guys give old world service

Good portions of ice cream and toppings! Cant beat Carvel soft serve!

Gentleman who helped me was beyond kind and considerate. Besides carvel being a staple in pandemic life he made me feel at ease with his consciousness as well as sharing extra gloves... im grateful for the little things.

Sorry for only 2 stars. Im a big fan of Carvel, but this owner needs to pay attention. I stop here often after work when Im in the area, and the staff is always doing their best. And very polite. No problem with the staff whatsoever. But in the past, the ice cream is always too soft, but I can live with that. And I can live with the fact that the place as a whole needs to be updated, and certainly cleaner. Im sitting in the back parking lot, looking at the dumpster area, and like none of the management or staff can take 5 - 10 minutes to pick up everything and get it into the dumpster? Another 5 -10 to organize everything thrown about. Maybe even hose everything down? OK, I can live with that also. Cant see it from my house. BUT, TWICE IN THE PAST FEW DAYS THAT I STOPPED HERE, THERE WAS NO COLD ROOT BEER. HOW ARE THEY SUPPOSED TO MAKE A ROOT BEER FLOAT? HOW AM I SUPPOSE TO REWARD MYSELF AFTER A 90+ HUMID DAY?OK, first time, the soda dispenser machine was down. But it looks like it had been off line for awhile. They had A&W root beer in bottles, but none had been put in the cooler. Ok, the kid was doing his best, and so I took a warm rootbeer float, and waited for the almost warm ice cream to melt down. Tough times we are living in. And I politely told the young lad not to worry, but to let the higher up know that they had to get there root beer stock in order - I knew that I would be back in in a couple of days, and would be ordering the same. And on my way I went.But tonight - NO ROOT BEER AT ALL! UGH. OK, LETS MAKE DUE WITH A COKE FLOAT. WOW, guess what. Only a half bottle of open coke was in the cooler box. And I could see it was mostly flat. They did have more coke, but it was in the back warm. New young gentleman kept trying to tell me that they had full, unopened bottles of Diet coke in the cooler - I held myself together. Ok so a large rootbeer float made with 1/2 cool but flat coke and 1/2 fresh but warm coke? Nope, but hey Ok, lets just add ice cubes to a full fresh bottle of coke. Uh, we dont have ice cubes. Of course not, what was I thinking? Ok ok ok. Went with the half flat and half warm coke and almost warm vanilla ice cream. What the heck, I was really in the need, and how bad could it be.Well, DISAPPOINTED!!!First time I ever wrote a review.Next move, find another Carvel on the was home. Done with this place. Either that, or next time Ill bring my own ice cold root beer.

Beautiful unicorn cake for my 5 year old. Jared really makes sure you get what you want down to every last detail. Recommend getting all your cakes from here!

Ive had no problems here. Fresh delicious ice cream all the time. I just wish all Carvel would cost less for their products.

The kids working there are always so polite and accommodating, as well as the young manager! The reason for 3 stars...its in dire need of a redo & update. It comes across less than clean. The location is great for easy in and out/quick visits. But sometimes the need is there for a few small bistro chairs & tables to enjoy your ice cream, as it melts so quickly. (This shop tends to literally have soft serve) My only wish is that they sell custard style soft serve too--as the ingredients in custard hold together better, will not drip everywhere as rapidly.

Jared is the best! He made my husband an ice cream cake in the shape of a humidor. It was fantastic! Last year, he made an ice cream layered Lilo and Stitch cake (from a picture) for my daughters 5th birthday. Jared can make anything you want out of ice cream. His prices are reasonable and he is easy to work with! Totally recommend!!

So expensive. It should be $$$ not $. Just buy breyers in shoprite

I had an issue with my card and I hey accommodated me with class and dignity. Much props to the guys working here.

It seems for the past 10 years, we always receive incredible service from these guys. Thank You!

I used to love this place but it went down hill over the past couple years. also ridiculously over priced

They make excellent customized ice cream cakes!

Ive delivered here. The back of this place is one of the dirtiest of Carvels Ive delivered to. It smells like dead rat and its filthy. Dont feed your kids or family anything from this place.

I love this ice cream!!!!!Cakes are made just the way I like them!!!

There was a roach in the the freezer wont be going back there

Solid ice cream!

The icecream they sell are very tasty