I was pleased with the service right up until the day my car was supposed to be done. After not hearing from them by early afternoon I called to get a time frame to pick up my vehicle. I was told that the tech working on my car had left due to a sick child and that no one else would be completing so my car probably wouldn’t be done until the following day. So not only was my car not going to be ready on time, but they couldn’t be bothered to call and tell me. I can only hope the techs situation is resolved quickly or who knows when I’ll get my car by.

Excellent. Excellent. Excellent. Every interaction from first contact to all questions being answered by shop manager saved me time and money. Worked with my insurance company and really went above and beyond to ensure they just won over a new and loyal customer. Friendly, professional and honest. Highly recommend.

I had my car repaired there at nick orso’s about 4 years ago after someone plowed into the side of my car. i know the shop has since changed ownership but I’m sharing my experience regardless. I was sold a premium experience but I immediately had to return there because my fender alignment was off(mind you this was a minor collision repair). They “fixed it” but I noticed almost immediately it still wasn’t right, I figured it wasn’t worth the effort to go back again so I’ve lived with it like that all these years. Now the rust, they have lifetime guarantee on their work. Come to find out that my door is rusting where some of the body work was performed. I called Nulook for assistance and they refused to help, I repaired it myself but I can tell they didn’t prep the area correctly as the bondo kept the rust from showing through for a few years. Not to worry just took a few beers and some paint but I won’t be returning, they should do it right the first time. They charged premium prices but did not provide premium service.

I had an accident and hit a deer. I went there because of the location being close to downtown and a block away from my insurance agent. They repaired the damage done by the deer. My jeep looks better than it did before it was hit. They also said it would take about 4 weeks. They had it done in 2 weeks. And to put the icing on the cake. I was gonna bring it back at a later time to repair a dent in the drivers side door that was unrelated to the accident. They straightened it up for me and didnt even charge me for it. You can best believe Ill be sending every one I know there. I had a friend in the auto body business that retired. I didnt think there was anybody around like him anymore. I was wrong.

I was pleasantly surprised by how honest, professional and efficient the service was at the Syracuse location. Although I failed to make an appointment, I was accommodated on a lunch break, my vehicle was serviced quickly and I was treated with respect. The level of professionalism displayed and honesty about my vehicle’s needs was exactly what gained a new returning customer. As a young female, I know how intimidating tending to auto care needs can be. I appreciated knowing I can trust the staff and feel that I wasn’t being misled. Great job! I highly recommend Nu-Look Collision. Nick was a huge help!

I was referred to Nu-Look Collision in Syracuse by my insurance company, for which Nu-Look is a certified repair shop -- which makes everything convenient. That said, they were absolutely fantastic, and Id recommend them for any body work you need done. I drive an old Honda Accord, with about 120k miles on it --- not a fancy car, but one that needs to last. Nu-Look not only found the repair parts at prices that avoided totaling my old car, but my kids all said that the car now looks years younger. They even detailed and cleaned the car -- outstanding value and outstanding service.

I got in a fender bender and was referred to Orsos through my insurance provider to get my car fixed. I was very impressed with their communication, speed, and quality of work. Chris updated me on my car and was extremely helpful throughout the whole process. He even brought up some maintenance I may want to get done soon to keep my car in good condition.You cant even tell my bumper was hit now! It looks fantastic. They also cleaned my car up quite a bit which was a pleasant and unexpected surprise! I highly recommend this place for all collision issues and car fixes. Such lovely staff!

Wow! Great service! We had a fender bender, and tried new look for the repairs. On-site rental, and we got our cat back looking like new. They even detailed the inside at no additional cost! I am definately bring my other car in! My car feels brand new again!

The best experience I have ever had concerning my car. Excellent customer service and repairs. Thank you so much.I had to go back after another unfortunate accident. Thank you so much. They are exceptional. 5 star all the wy

Excellent customer service! I worked with Chris. But the rest of the staff i encountered was very pleasant. Could not tell my car had been hit! Looks like i just drove it off the lot. I greatly appreciate it. Would definitely recommend them to anyone. 😄

Great experience. Kept their lifetime repair promise. No issues no fuss, just what you want when dealing with your vehicle repair.

The experience was excellent until it came time for a follow up appointment... they forgot about me more than once and I had to keep bugging them. Aside from that, the customer service is good and the people at the front desk are very helpful

I had a flat tire and pulled into Nu Look Collision, called my husband and he came down to put on the spare. It wasnt long before James Roberts and another Nu Look employee came out to offer help. They took my car in and fixed asap. I cant say enough about them and how nice they were.As an aside, my son had body work done here around 3 months ago and they did a fantastic job and communicated with me throughout the process. Five stars!!

Andy the manager is helpful, the front desk staff are friendly . It tooks a ton of times to get my repair correct-

Chris... I guess I will bother you one last time.. Thank you for putting my baby back together. She was a mess frame was broke. Front end all smashed in. Underneath Im sure was a reck also. You and your team did an amazing job. She came out of your shop as she was before the chocolate milk episode. Lol. Thank you for going out of your way to get me a rental and paying for it. You didnt have to do that. So thank you. I will recommend nu look to anyone that needs any body work done. Awesome.. Thank You. And again. Amazing.

Over the years Ive been involved with at least 5 vehicles being fixed here, one of my own and 4 were friends and family members. They are always on time and do excellent work. They make the process very easy. Insurance companies always try to low ball claims, and Orsos takes whatever amount the insurance company pays and then works it out with them later. They fix your car the right way, with the right parts, with no added cost to the customer, regardless of what the insurance company is willing to pay. I have, and will continue to recommend Nick Orsos to anyone that finds themselves in need of a repair.

I dont know. Ive never been there

I recently had a great experience working with Andrew at Orsos Nu-Look to get some interior trim pieces on my car painted. I had very high expectations and Andrew made sure they came out perfect. Excellent customer service!

My insurance company requested that I get my car repaired by Nu-look and I did and I am very pleased everything was great from the actual repairs to the nice professional staff I would recommend anybody to go to NU-LOOK for repairs....

Great customer service and great work. Took a lot longer than expected but Im not sure that it was their fault.

Got my car done here and fixed it up real nice she looks brand new besides the 18000 miles

Nick Orsos is the definition of customer service! Mike Orso spent hours and day working with me on my claim! When I got my car back it looked like it did when i picked it up brand new from the dealership! Every little detail was looked at! They provided me with a free rental. I will never go any where else! Thank you Mike for being there and fighting for my rights!

Very professional

Normally i try not to write negative comments. But I am writing this to make others aware how disorganised this location is. I had setup a repair date with Steve on 02/26/18 and was told to bring in my car monday morning and rental car will be ready for u outside so I can get to work on time. So Monday morning, i arrived and no one was aware if the rental was set up and they said it will take 20 to 30 minutes to set it up . waited for about 20 minutes and yet nothing done. Was told they will be renting a car from Clay and will take an hour to get the car. Finally i gave up and took my paperwork and car back. First impression was bad so not sure if i want my car repaired there. Going somewhere else now.

Fantastic repair service even cleaned inside of car impressed

Jim did a phenomenal job on my car! Above and beyond my expectations

If you find yourself working with a government entity, such as they post office, they wont help you. I spoke with Larry and found him to be short, rude and very impolite. Ive heard great things about Nicks but I was a little surprised as to how he handled my call.

Very friendly group of people. Quality work.

Quick competitive friendly service

These guys are absolutely amazing, they pleasantly wrote me an estimate knowing that I wasn’t going to have the damage fixed on my old work beater car (I needed it for my insurance)I will be back to have them do work on the paint on my other car.

Ive found that their quotes are always quite high compared to other body shops for the same work. Nice folks though.

Did a minor repair but it was done in a timely manner and went out of their way and detailed my entire truck which I never expected great service

Excellent professional service. I was very pleased

I took my classic 1991 Toyota Celica GT-S to Orsos for a complete refinishing since the red paint had turned pink over the years. I never plan to sell the car and Im very selective about who works on it. Its one of many vehicles I own and Mike Orso assured me that everything would be taken care of. When the vehicle was finished, it looked better than it did when it was new! I have pictures I took at various stages of the refinishing process and they were more than accomodating.Nick Orsos does concours level work and I rave about them to everyone. If you truly want excellent workmanship and quality results, you wont regret taking it to Orsos! They perform top level work on antiques and classics as well as the everyday driver. I know because Ive taken my daily driver vehicles there when necessary. They will work directly with Insurance companies on your behalf and repair the vehicle to their high standards, NOT the Insurance companies standard! They are awesome and stand behind their work!

Ask for Ben its my father he is the best body man

They took forever (over a month) to fix my car and it was only to replace the drivers door and repaint the passenger to make it match...

Quick repair time, paint color match was excellent.

Great food

Terrible experience

Super service