I rarely complain when I receive bad service from a business. I just go some where else. But what do you do when they sell you something over the phone that is not what you ask for or wanted? You drive 30 minutes (one way) to pick it up and they cant find your order or that you payed for it, after 20 minutes when they do find the order, its not even close to what you wanted and they dont sell what you need. I never left the store with anything, they couldnt give me a refund because it was a card payment and it would take couple days because it had to be processed. Jump forward 21 days and after talking to several people and being promised it is being processed I still have not received a refund for something I never got. Unbelievable. be cautious dealing with this company, I wont ever again.UPDATE: Finally after a month of calling and talking to seven different people, each one telling me they would take care of it, I got my refund. My advice is that if you find yourself needing to purchase from Ferguson, I would not do it over the phone and would make sure you will not need a refund & your purchase is something that will not break. If you do have to request a refund, stay on them or you will never see it. Every time I called the person said no notes were put in the system with my account and the money was there and nothing was being processed. Wonder if they will pay me for all my time I spent trying to get my money back?

Forever on holdThe black service guys tend to walk away when customers come to counter ... they need better customer service

I called to find out if they had a toilet rank replacement in stock and talked to Mike over the phone. He was very pleasant and professional and also informed me that specific tank is no longer being manufactured but found a compatible tank from the same company. Thank you

I was taking delivery of three large boxes with vanities for master bath. Driver pulled up took first box off truck . I had the garage door opened so he didn’t have to walk around to front door . He placed it on garage floor . I asked him to please bring it in the house because the garage floor was being painted with epoxy. He said I’m leaving it all here or I’m taking it back . Again ask please bring an extra 5 feet into house . He took the first box back and left That’s great customer service!!!

Thanks for all the help with my issue.

They were able to get what I needed and that made me happy 😊

The whole staff are the best in the business. From the General Manager to the counter sales. Sergio from inside sales has went above and beyond on multiple occasions to help my company get the job done. He is the star of the company.

Longest wait time youll ever see if you can go to home Depot I would advise that because the time it takes waiting at Ferguson vs the cost of home Depot supplies is about the same..Time is money and I wouldnt waste another second at that place if I can help it.

They have overnight parking for big rigs and are pretty quick to unload.

This staff in parts department do not know anything and are not helpful and rude. Waste of my time and gas.

I figured the Big Box stores would be limited and they were, so I go to Ferguson and ask the sales counter where I would find faucet washers? He says to me smugly that they sell plumbing assemblies and not piece parts. Well pardon me. Ive had an account there for years but I never use it. The sales counter people always remind why? Pro or not sad way to do business!

Its shocking in this day and age with social media a company so well recognized as Ferguson can employ and encourage their employees to treat their customers horribly. I been there twice and both times I was treated like I was bothering them with my plumbing issues and given the phone number to the manufacturer. After speaking to the manufacturer it turns out Ferguson couldve ordered the part for me. Well I guess Ill be writhing the BBB and county commissioner about their sales practices. 👍

I dont know about products plumbers need, all I wanted was an acrylic shower knob. I had to wait at least 40 minutes and then it was more than twice what I could buy it on eBay for. Not impressed. I can wait for getting it shipped. They arent close to wholesale! $21 for a single knob. Bet I could get it at Home Depot for like $10.

Very services .

Great select and knowledgeable staff

The employees were all busy when I came in but Ricardo Harrison acknowledged my presence and said he would be with me as soon as he was done with his customer. He was very helpful and went out of his way to make sure I got what I had come in for. He was very pleasant, professional and gets an A+ from me.

Unprofessional and extremely rude driver from this store, one of the guys went to a job site and had a terrible attitude, very disrespectful and this was the store and phone number in the big truck. I have pictures sadly I can’t post it here.

Counter sales personel acting like they are doing the customer a huge favor, but in reality they are not very knowledgeable.From the previous reviews looks like its been like that for some time and they wont change it. Other than that the store is great.

Bad service,when you entered the door,they have an attitude,as if are there to ask for something for free.its the second time i am done with theme.

Very helpful staff. Usually, contractors go there. They went out of their way to help solve my problem!

Jimmie and Derek at the sales counter were helpful. Cant speak for anyone else.

The customer service here is great and Christian is the reason for it ..great guy Dale is also up there as well .

Had all needed...staff was friendly and knowledgeable but the checkout process is very very slow

The staff is nice and the customer service is great.

Knowledgeable staff..great selection

Great selection and excellent staff, everything you need in plumbing for large projects.

Super knowleable and friendly staff.They went extra lenght to help me find tge replacement for an old shower knob.

They were 4 times as expensove as home depot, outragious prices

Worst supply house. Slow is not strong enough of a word. Nobody wants to work.

Best place to go for plumbing supplies

Excellent counter help, they have what you want or they can get it sometimes a little expensive.$

It was hot stuff on floor cashier was to to slow

Had parts my plumber needed when he needed to get work done at my home.

Love these guys

Long wait but service was basic

Good supply house

Over charging on parts and counter staff know nothing about plumbing

Good service.

Huge place been around forever and they suck!!!

Close to my office and friendly staff.

Great place

Is nice

They have it all

Never been

Fantastic!!