We have been customers for over 25 years. Greeted by name when we walk in and always great customer service. They offer mail services, copies, fax, notary, laminating, and print services. Highly recommend. :)

I would suggest avoiding this place if you are looking for a pleasant, hassle-free experience.These employees should not be working for a shipping company; not only are they not able to properly pack an item, they are also unaware of their partnerships, going so far as to suggest that Amazon does not pay them for their services.Maybe these employees and owners should try a different profession and maybe Amazon should really consider who they contract with.Edit: They didnt even ship out my Amazon return which caused me to be charged. Luckily, Amazon refunded me without issue. Do yourself a favor and AVOID this location.

MAKE SURE YOU GET A RECEIPT FOR AMAZON RETURNS! Amazon never received my return that I brought here and I got charged $130. Luckily I took a photo when I dropped it off so Amazon did refund me. But Im pretty sure they never sent it especially after seeing all of the other similar experiences. Hate to say it but it seems like something shady is happening with these Amazon returns that mysteriously disappear.

I never do business with this location again. Extremely poor customer service. Only gave one star because the location is convenient. I paid for priority mail 2-3 days and they did not give the package to the post office for 5 days. They also did not disclose that the price was higher to ship from them and that it may/would be cheaper to go to the post office directly. They over-charged me by over $11. When I called the gentleman was just as rude as he was in person. Kept saying that I should have known the price was higher and that they told me the price was higher, which they did not. Please save yourself the hassle and take your business elsewhere.

Rude customer service, unprofessional staff, horrible UPS location, hope UPS sends in a secret shopper to understand for themselves it’s a bad look on UPS… SAD

The big set Indian man is very lazy, with such a horrible attitude. I came in with a (thin foam) dog bed from amazon. And this man said I had to pack it myself because its too big. I said oh ok, but its foam,and can easily folded to put it in the box. His response.. u can fold it yourself and bring it in. I proceeded to show him how it can fold mind you its FOAM! He still said no. Its laziness is what it is. Ive never had that issue before. And his prices are unbelievable I own my own business and every ups has different prices and theirs is by far highest cost material wise and shipping

Nice and friendly staff. Quick service.

This lady literally changed me 2 dollars to let me use the tape. Please dont go to this place they dont know how to treat their customers. Very unprofessional and greedy for money. I am going to report them this is unacceptable and unnecessary.

I asked them to package, ship, and insure an item for me. My package was not cared for and as a result was damaged during shipping. I contacted the store and provided all the evidence of the damage that UPS requires, and opened a claim. Two weeks passed so I called the store and asked for an update. I was then told by Pat Dangelo, the store owner, that there was no update and they would let me know when there was, and to stop calling about it. This didnt sit well with me and it had been a full two weeks so I called UPS myself who said there WAS NO CLAIM for my tracking number. The UPS Store had never actually opened a claim on my behalf.I requested to open a claim with UPS Claims department and AGAIN had to provide all the photos, documentation, and videos they require. Another week goes by and I call UPS claims for an update and they said they were waiting on the UPS store to provide some information. I called the UPS store and once Pat learned that I opened the claim myself that it was out of their hands and he couldnt help me. I went to the store, email in hand from UPS Claims that stated they were waiting for The UPS Store to provide info at which point the store owner said They dont know what theyre talking about I requested he call the UPS Claim Dept. and he said he was too busy. I looked around and saw ONE OTHER PERSON IN THE STORE, and they were using the copier! I asked Pat what he thought my next step should be and he just shrugged and said I dont know, these things take a long time. Keep in mind it has now been four weeks since my initial claim for damages. My next question was if he thought I should hire an attorney to help me with the claim and at that point he started yelling at me to leave and some huge lady bounded out of the back office yelling Ohhh you said legal, you cant say that! Now you have to leave! YOU SAID LEGAL! YOU. SAID. LEGALLLLLLL! LMAOI just kind of stood there for a moment wondering what was happening. I got home and began making some calls and eventually got to a person in charge of customer service for the UPS locations who sorted everything out for me over the next two weeks. Note that this person was extremely helpful and had to repeatedly call the UPS Store to compel them to do their part. I eventually (about three months later) received a check in the amount of the claim, and just so you are aware, the check had to be delivered to the UPS Store, then they would forward to me. Well that check sat in the UPS Store for THREE WEEKS before they delivered it to me via USPS (US Postal Service). It took a final call from UPS Corporate to get them to forward the check to me.Pat Dangelo and his staff at the UPS Store #3102 did not honor the terms of the shipping contract with me by 1) incompetently packaging my item, 2) purposefully impeding/blocking my actions to receive compensation, and 3) willfully delaying my compensation by three weeks.I cannot recommend that anyone spend their time, energy, or money at this location. The location in Coral Springs, however, is very nice and Ive never had an issue there.

Returned a Amazon package 📦.Took less than 2 minutes.Person that helped was very nice.

I Always drop my packages at the UPS Store, everybody are gently, service 1A. Zero complaints just compliments

The manager is super rude. The staff is sitting around doing nothing. I told them. I was returning equipment from Xfinity. He answered me with a tone. I bet if I was white and not Hispanic; he would have been nicer.

0 stars. The staff is rude. The heavy set man who works there is extremely rude and unpleasant. The older lady who works there is equally repulsive. I go to UPS in Coral Springs instead up the street. Avoid this place and protect your peace of mind.

Staff not helpful and dismissive. Also notary services stop on Saturday’s at 1PM.

I should’ve read the reviews before going extremely rude service I do not recommend going to the store I’ve been to tons of UPS store this one I will not return to unpleasant experience

This place.... wow! There is not one time that I called and wasnt on hold for over 10min. Customer service is horrible, I dont like leaving bad reviews but maybe this is the only way they will do better. If you need more staffs hire more staff so things can run smooth. Not a good look!

James aided us and he was excellent! Helpful, fast and friendly.

I mailed an envelope Thursday that supposedly was going to be picked up Friday at the UPS store to be delivered Saturday. The man told me that if I mailed it by UPS and there is not anybody at the recipients house, the delivery person did not have the key to leave it at the mailbox, so it would take it back and it would deliver it at a later day, or the people from the house would need to pick it up at a UPS store. I did not want it to be delayed, so I mailed it with them with only a stamp to not be delivered by the UPS person. I received a receipt with a tracking number. Due to today Monday the envelope has not arrived yet, I tried to track it via computer but it did not exist. I called the UPS store and they got me waiting for 10 minutes until I lost the call. I went personally to the UPS store, and the same man told me there is not tracking number. He said that he told me there was not going to be tracking number and it is not true. Whats the reason to have a tracking number on my receipt if its not going to work? As you can see, they give a terrible service. I learned the bad way that its better to drive more miles to find a UPS store that really gives us good service. Shame on them!

This place is the best. Always remembers me, calls if I havent been by in a bit to get a package. reviewers below are just haters.

Went to store to mail my package. The one girl was so nasty. The guy didn’t even want to even look at my phone to help me find m bar code. They wanted to change me 3.95 to print my label. When I went somewhere else they printed the label free and the service was great! Beware.

The Worst Customer Service Ive Seen in years. This Man was absolutely rude, I think you all better retraind him again, Customer service, couldnt stomach him I just had to get outta there and go elsewhere.And they say we New Yorkers are rude I think not!!

Awful customer service. I will be driving extra to avoid these folks. Ms. Joy is definitely not joyful (super rude lady)

Aboslute worst customer service ever!! Ive gone twice to clear up an issue I had the first time around. They were just as unhelpful as the first time. I have been given customer service by two different people and they were both just as ill-mannered. I was able to clear up UPSS shipping issue with Amazon and will never step foot into this horrible UPS again. Im actually not sure how these people are still working here. Im so certain that any rating above one star is an employee writing their own store a review or someone that the employee knows. I honestly wish I could give 0 stars because they dont even deserve one.

Honestly one of the worse experiences Ive had with any customer facing business. They truly excel at finding the best ways of giving the customers the worse experience possible. I am unsure why they talk and behave the way they do, whether itd be personal or not; but, if this isnt something that fulfills their life, a career change should be their next step in life.

EDIT on 07/22/2020: Amazon never received one of my returned items. The male (big bald guy) and his wife were dismissive, did not even try to help me look for the transaction history. I tried visiting just yesterday and they closed early. Never again, its not worth it, no matter how close they are. Change your ways!Unnecessarily rude couple. 😞 Theres just no reason to behave so mean. I tried returning to this spot a few times because its so close to my house, hoping this couple would be in a better mood. Now I go out of my way to go to another location just to drop stuff off. Hoping things get better there someday.

If you guys leave a sign that says you close at 7, the expectation of the customer is that you close no later than 7pm. I arrived at 6:54pm to do an amazon return that would normally take 2 minutes. and they closed the store 15 minutes prior. Utter ridiculousness that they can just close whenever they want with no notice to the customer.

Wow. Just super rude service here. Not just to me but to other customers as well. I have to say I will avoid this UPS at all costs.

GOT MY PACKAGE SHIPPED, ARRIVED NEXT DAY.

Fast and efficient

Honestly these people need to start treating customers better and appreciate customers for their business. They are rude for no reason and its not the first time. I will start going to another UPS Store. I dont need to get attitude.

Bad customer service, compared to all the Ups stores I had visited.Ups corporate need to look at that customer service given at that place, the guy who work there is very rude

I honestly come here as its close to my house. But im over it! Everytime you go into this establishment you are treated as if these people dont want you business. Completely over it! Poor customer service! Ill find another UPS store its sad when you cant support your own! 1 star is not even worthy of this post!

A lady was checking me out and I guess one of the owners took over and completed my check out. First she said she wouldn’t charge me for the box (it was an amazon return that they normally pack and ship for free), then I guess she changed her mind and charged me for the box anyway. When I asked her about it she said she never said that... whatever no biggie... then I see she charged me for printing the label. $2.95 per label + 0.22 per page... two extra BLANK pages printed with one line at the top (you know how sometimes your label runs onto a second page). She charged me for the two extra pages!... I’m like mam why would you charge me for that. You could see there was nothing on it. The pages just ended up being discarded. Just to get an extra .44cents out of me. That’s terrible. A company shouldn’t be that greedy. Overall a disappointing experience

I seriously will not do business with this place ever again! I have been a regular businss customer for a couple years but since the wife of manager/owner got involved she has gone way out of her way to be so rude and unprofessional! The worst person, so called professional, ever. Dont run a business if you do not know how to treat a customer! You are worthless! Go back home! This is not for you.

Very nasry owner, always

I’ve had nothing but positive experiences here. Very helpful, friendly greetings by James always pro active & thoughtful. In n out no stress . Perfectly run place

Poor customer service.

The employees at this location are very rude. They brush you off and don’t even look at you when they speak. I came in to drop off a return and both the male and female were very dismissive. They had me looking all over for a return code that they later told me didn’t exist since I already had a return label. I would’ve been more understanding had it been very busy in the store, but I was the only person in there (aside from two other women who had come & gone). Zero stars would be a more appropriate rating. I’ll never return to this location.

WORST UPS STORE EVER!!!!!!! THE WORST!!!!! DON’T GO HERE!!!!IVE BEEN HERE ONCE OR TWICE BEFORE TODAY. 1ST TIME I THOUGHT THEY WERE JUST HAVING A BAD DAY, BUT NO. THATS JUST HOW THEY RUN THE PLACE! JUST RUDE!!!

Upon re-locating to Florida the UPS Store on North University has become such a time saver for us and we utilize all of their services on a regular basis. They are always professional and friendly, James always has time from his busy schedule to talk. Service is always quick. If you are in need of a mail box or any other of their services, do not hesitate to choose this location, you will be very pleased.

My experience at this location was my first and last. I always use ups to do my online returns. The big bald guy told me that I would be paying .50 cents per box for them to tape my boxes closed. I was shocked and I told him and his wife that I’ve never been charged to have my boxes taped closed before. They preceded to argue with me “ the customer “ about how every single customer adds up in their cost of tape! As if “they” purchase the tape out of their own money! To avoid the inconvenience so paid the “taping” fee. A couple days later I visited a different location and wasn’t rudely told that the charge to tape would be .50 per box. As a matter of fact; the packaging tape was out in the lobby for anyone to use. Idk if the Tamarac location is privately owned with their own set of rules, but that kind of service is bad for business all around.

Horribly servicie the older lady at the front desk is nasty..

Horrible customer service! Wanted to support some of the locals here but they are just so rude and could not care less. At least treat customers with some respect. Shame on these people

Terrible customer service!! I won’t go again to this store. The worst costumer service I’ve ever seen.

Great Experience, Fast Help with printing and notary service.

The ladies at this store were an absolute pleasure. I had a large return to process with many different labels going to Amazon. Ms. Joy packaged the things that needed it at a very fair price, as well as helping me with the things I was packaging myself. Would go out of my way to specifically go to this UPS.

The staff member that I just dealt with was very rude and unprofessional. He was on the phone speaking very rudely to a customer to speak better English and then was even ruder to me because I had to open my boxes to double check I was returning the correct Amazon item. I will drive to the UPS further away from my house so I wont have to deal with that level of unprofessionalism again.

I am laughing at some of the reviews because I am a director of business development. I gladly paid my 50 cents since it costs me less than buying a roll - lol. UPS Stores are independently owned; they are a franchise. If you leave a review over a piece of tape, no one should take those reviews seriously. Reviews about customer service, that is what should be considered. My experience at this store was great. Oh, and I can afford the 50 cents :)

Ok service... usually slow

About 2 months ago to return AT&T equipment. Supplies were orderly and had a certain type envelope that the local post office didnt have. Very good service. Knew what had to be done. Took care of business 1-2-3. Courteous too! Thanks UPS. Am going back in few days.

Unfortunately this is the closest UPS location to my new home and was my first and last time doing business there. They gave me a difficult time returning items to Amazon. ALL of the UPS I’ve been provide packaging when my return label states no box or label needed. When trying to explain that to lady she couldn’t seem to understand. They said they can only put the items in a “BAG” and they don’t not provide boxes. Then I used a box that was sent to me from an amazon delivery, they stated the box was too big. I called amazon after my visit and the representative could not understand the foolishness they were telling me. Don’t waste your time, go to another location.

Customer service at this location is the worst. Unfortunately this is the closest location to my house but I’m going to have to start driving farther to do service with ups. Other locations I have been to have been pleasant. At this one they add on additional charges and don’t inform you upfront. This has happened on multiple occasions and they are incredibly rude about it.

I sent one of my employees over to mail a heavy box for us and this center was so totally rude to her, I am stunned!!! The owner(big male ) would not help her with the box and his wife at the counter was beyond disrespectful. Will never go back!!!!!!

Stay very far away from this UPS store. Manager doesnt know what he can and can not ship.

Never opens up on time says opens at 830 not opend yet as of 900

Ive recently started shipping several packages per week for a small business venture, and Ive been to every UPS store in the area. This location is hands down the best - I hate going anywhere else. The staff is very helpful, informative, and you know they are taking care of you as if they were handling packages for themselves. A ++++++

Got charged for a amazon return to put on two strips of tape .

Terrible service. Actually charged for a roll of tape when all I needed was 1 strip. The old bald fat guy has a terrible attitude and is very rude and unprofessional.The girl was good tho.

This store is trashDont send anything hereThey refused to even look for my package and told me it wasnt there.Customer service is piss poor.Lee attitude is terrible.Fay is at least respectful and you should deal with her and not lee.

I have always been treated well here, courteous staff.

Sent a package back to directv at this store. Att never received it. I come here to ask the guy to look it up for me, he refused to help me telling me they have no records of transaction. It is impossible to believe it, they should have everythin in record.

This rep by the name of James, just told me he’s charging me 50 cent to simply put tape on my box. I was just here a month ago, and was not charged for tape, nor was I charged the several other times I was here prior. It’s so sad what these companies will do to make money off of you.

I tried to mail a letter my daughter in NY and wanted quick delivery but was told it would be around $40 to send it and there were black out dates, so I went to the post office and got a 3 day delivery option for $8. I am never back there!!

Friendly service, and always gets me in and out fast. With minimum hassle. And I think think you should start that shipping tips blog 😉... thanks guys

The customer service at this location is extremely poor. The owner does most of the customer handling. He is dismissive and condescending with questions. Overall you get the sense they are looking for their profit as opposed to the customer’s shipping needs. Also, most UPS stores will accept USPS packages but, this one says they “don’t want to baby sit people’s packages until the USPS picks them up,” and will redirect you to the USPS. Save yourself an unpleasant experience, go to a different UPS store or the even the USPS.

Very rude staff members. I will rather go to the store in university and 50th ST than to deal with these rude people.

Terrible service! Very slow and unprofessional. Only reason I go there is because staff at the one closest to me Do not know how to even use the amazon return codes.

USLESS employees. Spelled name phonetically and they still managed to get it wrong. Rather then picking up the package I would recommend to contact the 1800# and ask for redelivery. Never have I been treated so rudely.

The employee who checked me out was polite but the owner (lady) isn’t the nicest and it’s very hot in this location. There’s a charge for tape, I rather drive a little further to another location.

Very poor service, the manger who works there is rude and has attitude

Only UPS location that I know of that charges 50 cents per box to tape boxes that youre shipping

Very helpful staff in this location. They did the whole wrapping and packing for the stuff i sold online and had to ship.

Please dont send any pack whit this guys is bad really bad service and dont treat well the costumers

Owner is super rude!! AVOID IT!

Terrible the last four times I went. Shame on me for going back. Not going to this location anymore.

Customer Service Sucks as they dont know how to treat people

Very personalStaff remembers your name

Guy that works there is just annoying and rude, always looks like he hates anyone who steps into UPS.

They are really nice and friendly

They lost my package before it was shipped out. Avoid this place at all costs!!!!!

Extremely helpful, great service!

Poor customer service. Unwilling to help.

Great customer service!!

Nice place

Love it, easy and fast

Store closes early

How rude the one of the man who attends and above he tells me that it takes three more days to have the package seeing that on the paper it is that today Monday