Casey and Jacob were both wonderful! They were knowledgeable, efficient and incredibly patient. One of my phones was difficult to transfer data over and they wouldn’t quit until they figured it out - and they each did it with the best attitude and they actually made it as enjoyable as possible. Some customers we’re pretty rude and they handled themselves as true professionals. Highly recommend!

Jacob was the man! I had an issue that couldnt be fixed without having to purchase a new phone. He was excellent in helping with the upgrade. My real issue however was not losing the years of Information photos and apps that I had acquired through the course of the phones life. I managed to lock myself out of the phone and it was prepared to do a hard reset which would have caused me to lose everything. He was very patient polite and determined to help resolve my problem. And even though we had a few obstacles, in the end he made it happen. On top of that he reevaluated my plan and saved me money. All in all he made my day. The folks at that store were awesome. Ms Marissa made sure it all went smoothly and it did. Again thank you guys very much.

Bought a Galaxy Watch4 Classic, around 4PM yesterday. Device was fully charged by 6PM. It did not hold its charge for even 12 hours. Should have know that by 10PM it was already at 60%. Only added 1 APP from the standard out of box setup. Never was able to workout with it, never made it to my 5AM wakeup & workout.Still had to pay for restocking and the screen protection on a device I know longer have. Will probably have to pay the $35 setup fee from Verizon as well.Not happy at all with this.

Excellent service they know how to take care of the customer there. When back to fix a issue with my phone they were very helpful. Will recommend my friends and family to come to this store. Great customer service here congratulations on well job done.

Jacob was training Seth and both were patient with our situation and kind to us! Jacob was very helpful, knowledgeable and generous with us. He was a good instructor to Seth and to us. He is an asset to your company.

Great experience! Jacob helped me out was in and out so quickly.

Wow wow wow! I had an amazing customer service experience yesterday! Jacob, and team, are top notch... joyfully went out of his way to take care of me. 👏🏻♥️ Loving my new phone, watch, and accessories.Thank you so much!!!

Not only did I get my phone issue resolved, I was happy to observe how the Verizon rep, Chad, made every customer feel important as each of us waited for our turn. He actually asked each person the reason for their visit and began brainstorming solutions. It seemed like he genuinely cared.

Excellent staff. Excellent service. Excellent knowledge. Efficient, saved me time and money. Got me deals I had no idea That i qualified for!Bottom line. Recommended highlyManager Wesley and his staff, thank you!

Chad was professional, transparent, and efficient. I almost bought my new phone from Samsung but it would take 3 weeks to get here. To my surprise Go Wireless/Verizon had a better deal on the phone I wanted. Im very happy with my experience.

Honestly this is my GO TO Verizon spot! When I came in they were fully staffed and on top of things, not even taking into consideration the stop was SLAMMED. They helped me get everything sorted and I will most definitely be returning! Mgmt + employees are on point.

Completely nice when selling the Phone. Tell me it will be a $103 and change a month due to phone added to plan. Three days later a message comes in saying I owe them $194 and change So I call and Racheal answers the phone I explain my situation. Within seconds she replies in a rude tone well you just activated right. I said yes. Well there’s an activation fee. I said no one told me. Immediately we’ll sorry they did tell you,I’m telling you now. Horrible customer service. Will never step foot in there again. Now I’m stuck with a 200 dollar bill I wasn’t aware of at all. Wish I never bought a phone from them now. Should of stuck with T-Mobile for sure.

They must think it funny that the older generation (70+) people do not know what we are doing with new iphones. Well i didnt have a clue. I can tell you that Kayla was great. She assisted me in the purchase of a new phone, Transferred carrier, set my phone to my car, set up my account, & much more. Most of all Kayla was realistic in what I needed. I had not bought a new phone in 13+ years. I have had to visit them 3 times, but each time my account was serviced. I would strongly recommend this store. Oh, and the way the frosty was great.

Kayla and her manager were very helpful, knowledgeable and professional. Kayla helped with every aspect of the purchase and switching of carriers and even set up my vehicle with my new phone. She was very patient and friendly and really made the process easy and painless. I would very much recommend this store and these ladies for anyone looking for quality service for their phone needs and purchases.

Just wanted to say that this location had by far the best staff I’ve ever had at any location. Extremely helpful and cares about their customers. They went above and beyond and just wanted to say thank you for everything.

If I could give this place 0 stars I would, my brother and I were getting a 6 line business plan. We ordered two phones which were out of stock, we were not informed they were in stock. We called an found they had arrived and verified that the other units we wanted to add to the plan were in stock, and were told yes. When we arrived at the store we were told they were out of stock. We worked with a young lady Kayla who was amazing, she attempted to help us, but when it came to setting up the business plan she needed here manager to assist. At this point we were now there well over an hour and past close. The manager had been assisting two other customers and was relatively rude to both (one was told the systems shut down and he couldn’t process payment, the other was told her orders for phones weren’t there and he wouldn’t jump through hoops if it wasn’t a solid sale) they literally had every excuse in the book. Covid, phone systems down, and back order due to apple those two customers let’s unhappy. When he finally got to us, we asked if he could get us the quoted price on the 4 new lines and the additional two phones we were bringing over. Wesley was rude and refused to quote the price for the plans and said that we would have two come back after waiting for nearly two hours. We asked if he could just quote us the price and start the process and he refused cause it was now after closing. We said that he was not providing good customer service and asked why he or his employee didn’t tell us this? He said it was going to take two much time, we let him know we waited nearly a month for our phones and had been trying to resolve this, he said nothing could be done about that. We told him he was not providing good customer service and all we wanted was to resolve the issue we had been dealing with for a month and he said that we could leave his store and he would cancel the phone orders we placed. Mind you this is four phones(we were told were all in stock and sold out from under us) he was rude and this is very disheartening that Verizon allows this to be their representation. Pathetic!! Tons of over selling and lies. Wesley should not be in customer service, period!

Friendly helpful young man.no hurry will see what next month brings

There are never enough employees in the store to acomodate needs of the customers. Yesterday I waited 25 ms in line until I was seen. The employee apologized for the wait but unfortunately the screen protector I have been waiting for for my LG thin 8 phone was not in the store. I have been waiting 3 weeks now. This item was ordered 17 days ago and still at a Michigan store location to be shipped. Unacceptable to this loyal customer of 15 years

Go see assistant manager Halie ! So so personable and nice! I normally keep the same phone for 3 years as I hate switching it over and dealing with poor costumer service. She however held a new iPhone for me and made the switch so quick and easy all with a smile on her face! I may get a new iPhone every year now if the switch could always be this easy !

After purchasing my 11 Verizon iPhone from another location. They would not help me set it up. Of course I did not tell me this as I was purchasing it. After much frustration of trying to set up the phone myself, I went to this location in Tarpon Springs. Haley was so helpful! She was so kind to me and completely put me at ease! She saved me from returning this new phone and switching to another provider. Haley has wonderful customer service and more Verizon employees should learn from her! Thank you Haley!!!

Best Polish deli in the area!

I stopped in for some help with my iPhone and Kevin was great. These folks must get tired of “older generation people” not knowing what we are doing, but Kevin was so sweet and patient! He was also very personable as we waited for my phone to update. I’ve always had a pleasant experience in this store.

Great experience! Nate was professional and very informative. Respectable of our time which means a lot. Great Job!

We had excellent service from DJ and especially knowledgeable and professionalism from Kayla. The phone purchase met our needs and we were completely satisfied with our experience.

Halie was the best blessing everness on Sunday she is the sweet, patient and so professional fixing a mistake another store made she helped me so much sort out my service and new phone :)

I ordered an iPhone 11 in mint green but they ordered me the iphone 11 pro in midnight green but i really wanted the iPhone 11 in mint green and I called them and the manager Rachel turned around and ordered me the right one. She is a very good manager and she should get a raise. She is very good at what she does and me and my family will continue to Shop at that store. That is my favorite Verizon store in our area. She is the best manager I have ever had. Thank you so much for being so friendly.

Nate is the man with great service! He helped my wife with her new iPhone.

Lady who helped us was amazing. She answered all our questions.

Went to the store today because I needed to get a new phone for work. Kevin was very knowledgeable and patient with me. I feel I got a great deal so I promised him a good review if he gave me the best deal possible. Hope you like your review Kevin you earned it. Highly advise if you go to this store ask for Kevin.

I went to this store today to finally update my phone and tablet. I usually put off the upgrades because it takes too long to get in and out with equipment updated. Today I was met by Halie K. who was very professional, knowlegble, and comfortable to work with. She made it an enjoyable experience and I am very happy with my new product. Halie is an asset to your company.

Halie is the best!!!! Very knowledgeable about all devices, great business personality & attitude. Was able to answer all questions, and took the time to show me how to work the devices, not only the new ones but also answer questions with my existing Verizon items. iPhonesAs a long time Verizon client I appreciate her knowledge.I will recommend Halie and this store to everyone that I know.Thanks

Had a very rough experience with the call center but a nice young lady here helped me out a ton and saved me alot of hassel as well.

Rachel and dominque are very very nice and I appreciate them helping me and my family out. They are very good and we will continue to go back there. They are now our store. Thank you for helping us and being so friendly. Y’all are the best.

Dont waste your time here if you need help or service for your Verizon products!!! Brought in my Verizon iPhone that had gotten wet. After accessing my account, the service rep never mentioned that I had replacement insurance on my plan. Instead, told me there was nothing he could do but offered to sell me a new upgrade that would cost $150 max up front and add $27 per month to my service plan. ( I have his notes) I asked where I could have someone look at my phone to see if it could be fixed. He suggested the Apple Store in Tampa that is over an hour away. Never mentioned a perfectly good repair place in the same mall!! I left and went on-line with Verizons very helpful service rep, received my replacement phone on schedule with instructions to return the old phone, minus the battery. Went back to this same Verizon location and asked them if they would remove the battery. The same guy, along with someone named Chet told me it could not be done and refused to help. They were both remained sitting at a table visiting with each other and never stood up to talk with me. I left and once again took care of the problem myself. I would rate this place a zero but the process requires at least one star. I cant understand why a good firm like Verizon would allow this type of place to represent them.

Went in because my iPhone screen was lighting up or making noise when I got notifications but Apple Watch was. Racheal and Dominique were amazing!! Turns out it was a simple setting in the Apple Watch app. Would definitely recommend this store to anyone. And tell them Dan sent you! :)

Hallie was a HUGE help! I was upgrading to a new iPhone and she was very patient and kind through the whole process! Would definitely recommend paying her a visit!

I had the best cell phone shopping experience of my life today with Brandon Lacey as my rep at Verizon Go Wireless in Tarpon Springs. Brandon went above and beyond to accommodate me with my four-year-old and one-year-old in tow. He provided exceptional customer service and helped me with some promotions. He patiently answered all of my questions, was kind to my restless children, and assured me that he would be there to help me with any future issues. I will be coming back to this Verizon location because of Brandons customer service. Thank you, Brandon!

I have been a Verizon customer since the late 1990s as it has best network. Recently been using the Tarpon Springs store and receive the best service! Even when I had any issues with the phone, Mason would think of creative and most economical solutions for my needs. I definitely will use the Tarpon Springs store as my Verizon go-to.

I came into the Tarpon Springs, FL store today. I want to give a shout out the Store manager, Rachael. She did a OUTSTANDING job re setting my LG 30 phone. Thank you Rachel, for a job well done, above and beyond.

You have finally done it Verizon! We really enjoyed our visit to the tarpon springs location for the first time in years!! We swore we would never go to that store again even though we live in tarpon springs because of the horrible service we received there. What a pleasant surprise we received recently. Thank you Verizon!

I was a bit disappointed in the customer service in the holiday store, I felt intimidated by one of the workers. However I was treated with a very friendly staff that bent over backwards to help me feel comfortable. Thank you again. I will always come to the tarpon springs store,even though it is way out the way. Thanks Greg, your the best

Ive been in this store several times and Im always greeted by smiling enployees. This is easily the most welcoming location Ive been to and Im sure Ill be back time and time again. I saw a bad review below and Im not sure if it was old or what but they had the exact opposite experience I have. Mason has always been very helpful with what I need and has my best interest in mind, I never feel like hes trying to force me to buy or sign up for something I dont need. I will always come to this location as long as hes there.

I went in ready to buy a new phone or charger for my cell phone. The phone is old but works fine. The wall charger just died.The agent told me that I would not be able to buy a charger that it is 5 years old. If I could buy a charger it would be about $40.00.I just bought one on line with shipping for $13.00 - with shipping. So the information he gave me was wrong.I was ready to buy a new phone but they could not sell me one without my account password. All I wanted was a phone, I did not want to change the account or anything else.They told me that they have to use passwords because they are so big. Well I have never had to use a password to buy something at McDonalds or Walmart and they are both larger.The guy copped a real attitude that it was perfectly reasonable to require a password to buy something. All he had to say was I am sorry that is the way the system works. In stead he seemed to enjoy pointing out how big they were and it was my fault that I did not know their password. (Sorry I have important stuff to keep track of).

The stress level of purchasing a new phone can be up there with buying a new car. But with Dakota and Joes knowledge and experience, this purchase was easy. I pass by 2 other Verizon stores to get this one; no pressure and a great staff. Thanks again!

On Saturday, October 17th, I had inadvertently locked myself out of my phone and couldnt figure out how to get back in. I stopped at the Verizon store in Tarpon Springs thinking they might know a trick to get back in. I explained my issue to Rep and he spent over 2 hours trying to help me even though it wasnt a phone issue, it was a Google issue. He called Verizon tech support. He called Google support. He enlisted the help of the other employees at the store and he did it all with a smile. He went above and beyond the scope of his duties and provided the best customer service Ive experienced in years. The world needs more people/employees like the ones they have in tarpon Verizon

Kevin was amazing ! Best service ever !

Oh my gosh, I cant express how grateful I am to Racheal at this location. My Moto Droid, which I had for two years KEPT malfunctioning, I mean almost bi-monthly. It happened again, was over the warranty and I definitely cant afford a brand new phone. She didnt even attempt to get me into something I didnt feel comfortable with financially. She told me my options, set up my new, affordable phone and even got me a bottle of water. She was incredibly knowledgable as well as personable. I didnt walk out of there stressing!!!!

Halie was the best. She went above and beyond to make my experience at Verizon enjoyable. I will return to do business with her for any future purchase or trade up I get.

Rachel was the best I have ever had. Rachel took her time when no one else would. Love her to death

The guys there are the friendliest people Ive come across that work for Verizon. Highly recommend going there for any of your needs. Go see Chet he helped my grandmother and I more than we can have ever imagined. 10 stars

Struggled for a few days becoming a new customer but Halie made everything SO MUCH EASIER! Shes awesome and is honestly perfect. She takes the time to work with you and help you with any questions you have or even find a solution to any problem you have so seriously, go to her! 😄👍

I had to drop some old boxes off from moving & them converting to Frontier. I thought that there would be a wait time, but we got the boxes in, scanned & out of there in a half hour. I was happy!

The manager Racheal was amazing! She answered all my questions and fixed any and all problems. I would recommend this store to everyone.

Had a terrific experience getting a phone at this store. All staff was very knowledgeable. Highly recommend doing business!

We had a great experience in this store. Brian and Jamie we so helpful. They we so understanding with my husband and I about switching our phone. Only store we will visit from now on! Thank you Brian and Jamie!

My phone had a lot of ads and pop ups on it, I could barely use the thing. Came in and worked with halie and she was very knowledgeable and patient with me explaining what the issue was and how to keep my phone safe from viruses! Came in frustrated and left very happy, I will be going to her for all my future Verizon needs!

Great job! Nick was beyond helpful and he will take care of your every need. Very thankful

Chet is magnificent. He gave this elderly woman 2 hours of assistance with my old cell phone and patiently guiding me to a better phone. Thank you Chet!

Dakota was the man. He went above and beyond to make sure that I was satisfied with the costs and what it took to add a new line. His service was phenomenal and I am looking forward to coming back.

Rachel and Tarpon Springs took more time to fix my phone than anyone else in the holiday location dead Rachel is the best I would recommend her and her store to anyone

Able to help me replace my broken phone in a pinch during a business trip. Halie was simply amazing!

I was having issues setting up my new phone so i went to verizon to fix it. The sales girl was outside hanging out with her friends which is obviously more important than her job. Because when I told her what was going on she tried to tell me that my brand new phone was probably on somebody elses plan. When I explained to her that it was a brand new phone she didnt refuse to help me and as soon as I left she went back outside to hang out with her friends. Very very unprofessional I need up going to the Verizon in Palm Harbor and they were able to fix my issue no surprise there.

I was assisted by Chris in your Tarpon Springs store and he went above and beyond to help me with my phone issues. I have had Verizon for 15 years and never experienced any of your sales reps going the extra mile to assist a customer. This young man needs to be the trainer for the rest of your Verizon reps. Thank you again Chris .

Very busy store but had to wait as I have Verizon. Associate took care of my issue in a somewhat timely manner. Didnt like they pushed accessories on you I didnt want.

The best service I have ever received by Chet at this store. I recommend him to every customer who walks through the door. Really fantastic!!

THIS IS THE BEST STORE IN THE VERIZON SYSTEM!!!!! They are knowledgeable and, when they dont know the answer, they get on the phone and find the answer for you!!! They have never tried to sell us a new phone that we didnt need, like the Palm Harbor company store!! They treat all of their customers professionally, laugh a lot and dont act like your questions are stupid (unfortunately, I think Ive tested that one!!!). I just cant recommend them enough, if youre frustrated with your service, go see them!!!

Halie was great help and made my time in the store very enjoyable, would highly recommend her services!

What a great experience at the Tarpon Springs Verizon Go Wireless Store! At the Palm Harbor store I was told I had to pay full price for a new phone because I would not give up my unlimited data plan. Kevin was great and helped me with my trade-in and a bunch of accessories! District Manager Jason even drove to another store to pick up my Rose Gold phone that they didnt have in stock. And THEN, Kevin and Greg hooked me up with not 1, but 2😱, iPads during the back-to-school tax-free weekend special! Just $10 a month more on two plans!😁#verizonwirelessrules

Bad Experience with this store. My I phone 8 plus microphone went bad after 7 months. I bought a warranty and insurance at the time of purchase. Well went into store and they told me to call 611. Went home and did that and Verizon never called me back. Went back to the store and spoke to RACHAEL the manager after tech verified phone was broke. She said that since the camera lens had a crack it voided the warranty. I said, the MICROPHONE is bad, just fix the MIC and give me the phone back like it is. SHE SAID, corporate policy, not ours, I cant do that. I said how much is it going to cost me for another phone. She said $199.00..... I walked out with my broken phone. FORGET BUYING A WARRANTY because they will find a way out of it.

Came in with an issue with a bill after going to several Verizon stores and getting the run around finally this store managed to go out of their way and get everything straighten out. Thank you so much!!! Love my new Samsung s7!!!

Every time I come into this store I am welcomed by the ladys in it and they give me amazing service, every time.

I dont care for their customer service or their prices. They give cheap phones and bad service. I do not recommend them at all.

Jamie is my go to Verizon girl, she is GREAT, and really knows what shes talking about. This is the only Verizon wireless store that I will go to! I highly recommend it.

Hallie was a wonderful assistant in helping me but a new phone and when it had a water accident shetook care of everything. I would recommend her services to anyone looking to purchase or need assistance with their phone.

Great experience!! Wish i could take this store back to Michigan with me as Im a snow bird and only here half a year. Thank you Brian for all that you did for us and will be looking forward to working with you again :)

Chet was very helpful. My phone was locked and I couldnt use it. Im very thankful for the great service at the Verizon store.

Store is very organized and friendly environment. Definitely well managed and they all work together as a team to make the phone buying process look easy. Thank you

I was lied to about prices that I signed for by the manger and assistant manager. I paid for accessories and plan packages that I never agreed to or was explained. They were thrown in the bottom of my bag without me seeing. When I went back to return these 4 days later they had me locked into a 25% non refundable plan. When I asked to cancel my plan within the 14 day gaurentee they told me there were multiple cancelation fees and I would have to finish paying off $650 phone. Christopher and Bryan were both dishonest. They put on a good sales pitch that sounds like they are doing you a favor but end up paying a lot. And have you sign agreements without showing you the computer screen. I have never felt so taken advantage of by a sale. I went to a different store in Holiday, FL who was appalled by Christophers selling. The new guy Travis was super helpful and returned everything for me. Do not go to the store in Tarpon Springs or you will get ripped off.

Dakota has been very accommodating. Extremely outgoing, friendly and patient. If you go to this store ask for him and you will not be disappointed.

Wonderful.

The store manager named Racheal went far and beyond in my help needing a new phone. The time this lady put in with me, multi tasking was exceptional. She worked along with a great team of players, named Victor and Halie too. Racheal was like a sister to me, very caring. I arrived to her store after leaving from another Verizon store in New Port Richey that was horrible to work with. This Tarpon Springs gets 10 stars !!!

Went for help to strengthen out my phone. I had loaded some images and g as messages, that were bringing up annoying ads. Could hardly answer my phone in time, so m as my ads to swipe thru. Attendant was very pleasant and fixed my phone in less than 10 min

Amazing experience!!! love the atmosphere and the staff was very knowledgeable. usually stay away from non corporate stores, but the Manager Brian was phenomenal!

Very friendly consultants that helped me get into a new phone for a very reasonable price. They actually saved me money! I definitely recommend this store to everyone!

Recently went into the store for a replacement cover, had my account reviewed while there and Kate was extremely helpful and was able to save me money on my data plan. No cost on the glass cover and less on my bill couldnt be happier.

Dominic at Verizon in Tarpon Springs is absolutely the best tech rep Ive dealt with in many many years have been with Verizon and she always knows what to do how to fix my phone how to help me Shes always pleasant and is really smart

Walked in with my 2 yo and Halie (prounouned Hailey) was super accomodating - especially to my two-year-old, knowledgeable, friendly and very efficient! The phone she recommended is very similar to what I have and like and the transfer/activation was quick and painless. Thank you Halie!!!

Sales person could not have been less interested in assisting us. Leaving Verizon after 20+ years

Racheal was an amazing help the other day. Was very patient, and got us through the deal for our lines. A plus service.

Dakota is a AWESOME representive of Verizon wireless! ThankFUL for his friendly help paying my bill and Super excited about my free Tablet!! =)

The gentleman that work there was very friendly and help me sign up for my discount program through the internet great service

I have had an excellent experience and thank Amanda for her patience in teaching a senior how to use my new phone. Pamella Mirchell

Definitely answers questions and you didnt feel a little bit embarrassed asking them!

Had some questions about my new Tab A so I stopped in and Chris helped me. Love this location

Racheal did a super good job, very patient and knew what needed done

Everyone was very helpful and friendly. Also informative. Brian was very knowledgeable about everything. Awesome staff!!!

Everything was excellent! Ive been coming to see Jamie for over a year and she has always been so helpful. Thank you Jamie.

Halie King assisted me with my purchase. She was knowledgeable, he friendly, and set me up with the best phone, at the best price that would fulfill my needs and wishes. Thanks.

Kate was incredible! I came into the store totally confused...and left feeling pretty smart! She was very personable and patient with my stupid questions! A real sweetheart!

Love this location! Staff were very friendly and would recommend my friends or anyone looking for new services! Thank you