I love my ring my fiance chose. However, a diamond on the tip fell out shortly after I received it and we had to send it out. It fell out a second time and I just received it back. Im looking at it and it looks damaged. The corner is a very obvious part on the ring. Looks like Ill be returning to the store again. Both times we had to call to find out my ring was back also.

We went in on Easter Sunday 30 mins before closing. Maria helped me get exactly what I asked her for price wise, my girlfriend picked her ring (shes in love with it)! She made the experience so easy, hassle-free & most importantly she listened to us. We will definitely be back to see Maria!

I love this storeIts always full of affordable options. The sales team is always friendly and knowledgeable.

Bought an engagement ring from Kay’s. As a company, we have had so many issues with Kay’s. I don’t think I’ve ever been to a store without there being some kind of problem. I will say this was the better store of the ones I’ve been to. They were patient and really worked to help us resolve some of the issues we’d been having with Kay’s. If I was rating Kay’s as a whole, 1 star. But this store in particular was helpful.

My husband and I stopped in just to price wedding rings since I recently lost the diamond in mine and we were looking to either replace the diamond or purchase a new wedding set. Sally and I cant remember the other associate but they were very helpful. We gave them our budget and I was able to find a BEAUTIFUL wedding set. We will definitely be returning in the future. Thanks Kay for making my 3 yr anniversary even more memorable.

Great customer service polite respectful staff Maria was a very helpful and knowledgeable person who was attentive and cheerful

Great selection and price along with great service

Nice diamonds.

The woman who helped me begrudgingly, kept asking whom was next instead of really helping. I will never go to their store again. I bought a beautiful piece of jewelry from Costco and a gentleman helped me. Took 2 minutes.

Candice is an amazing associate! Helpful, friendly and found exactly what we wanted at an affordable price!

Very helpful and knowledgeable enough to help us put together the perfect ring. They showed us the perfect diamond and listened to our wants, found the perfect setting and enhancer to create a stunning ring. Thank you Jeff, Dino and Mary!

Ok

Came in to have my rings cleaned. The selection seems a little low right now but that’s not the employees’ fault. Carmen was amazing. She answered a zillion questions and made me feel so welcome. Thank you!

I love Nigee!! Both him and carmen are a great team. Customer service was beyond a 100! I wasnt pressured to buy what I didnt want, he was patient and super kind. I walked out with so much of what I wanted. Carmen was sweet as well and super helpful. Id rather drive out of my way to shop ONLY here. Highly Recommend!!

Carmen and Candice both helped my fiance and I look for the perfect wedding rings. Didnt pressure us and answered every question! We will be going back.

I have been purchasing from Kay Jewelers for 4 years and not once been dissatisfied. My fiancé and I just recently purchased an engagement ring and the employees were very patient and so helpful and considerate about our budget. I strongly recommend Kay Jewelers to satisfy your jewelry needs.

Robin and Janeille were amazing! I came in with a problem and they were quick to help and rescue! I am so grateful for knowing that they just understand that jewelry is meaningful and when you have an issue, you just want someone to understand and help! They. We’re. Awesome!!!! Thank you thank you!

Maria is awesome

Jeff was a blast, the best of the best. Classy, sassy, gave me his full attention explained my purchase to me all my benefits. Just love my Emerald & Diamond Pendant ! Love you Jeff .... Ms. Deborah

Robin is awesome. She helped us with the purchase of our wedding bands. She took her time was not pushy and even brought out a brochure for me to look through when I could not locate anything in store.

I went in to have my jewelry inspected and the customer service was great! I was in and out really quick. They were very kind and helpful!

Jeffrey Bourbon is an A+ individual to do it in the stores is amazing I can’t do this one instead of the one closer to my house just because the people that work there

My favorite jewelry store and the staff are always so helpful. They also always have deals!

I am very disappointed about this place. We had gotten a wedding band (ring enhancer) here a few months ago, and got it sized to fit my engagement ring a week ago. (First of all, when my fiancé was looking for engagement rings, the ladys there were not helpful or nice to him at all. They immediately asked him his budget. Un sure on what our budget really was, he threw out a number. When he told them, they just sent him on his way.) Taking the ring in to get it sized was not a pleasant experience. The lady (different every time so I do not know the names) was not very friendly, explained very little and not welcoming. After a few yes or no questions the ring was sent off. When I called the day of pick up what time I should be there and a few other questions, the lady on the phone just cut off my sentence and said she will email us when it gets here. Finally we get a email almost at closing time, so we get the ring the next day. When we got home, I noticed that the ring WAS CROOKED. On top of that the rings DID NOT FIT MY FINGER! My engagement ring also did not fit correctly on the wedding ring enhancer, they did not clean my rings and they left buff marks and scratches on the wedding ring! I WAS FURIOUS. The next day we took the ring back. Before we went to KAY JEWLERS, we stopped by the original place we got the engagement ring. (Capri jewelers) We asked them their opinion on the ring and how it should have ben sized. The lady manager there was VERY HELPFUL. She explained to us how the rings were sized, and saw exactly how the ring was wrong. She cleaned our rings, and told us exactly how the rings SHOULD have ben sized and how they messed up the rings. So... we head off the KAY Jewelers. (F.Y.I. we were very calm and did not make a scene about the situation) The man there had NO CLUE what he was doing. We explained our problem and how the ring was not right. He looked at the ring and couldnt understand what we were concerned about, when he sort of understood he had no idea how to fix it. Annoyed, we showed him how the rings were not fitting and asked him to get it fixed, and make the wedding ring bigger (and straight), so it would fit my finger. We asked to make the ring 6.25. He followed that request with We only go in half sizes, not quarter. (we were just told by another jewelry shop that it was possible) Annoyed again, and talking with him we had to explain to him 4 times what ring needed to be sized, how we needed it sized, how and why it didnt fit and how it was crooked. He got another lady involved after he explained that this was out of his expertise. We explained to the lady the problem. She hardly looked at the rings. She explained how she thought the rings were sized and stated how the top of the ring didnt fit. (It would take to long to explain on here, just to sum it up it was rubbish and made no sense. Her way would only make the top too wide for my engagement ring, not crooked.) Then her other option was to order another wedding ring in the size close to what I need, but it wouldnt get here until after my wedding.ANOYED, FURIOUS AND DISSAPOINTED we left, and NEVER will purchase any ring at a KAY JEWELERS again!

Great store and very good service.

Great place to get a wonderful Engagement ring and very friendly people... will continue to do business with them.

Ive been a customer for 5 yrs and alway been treated well, respectful service. Recommend this store youll love it

Most of the staff are very helpful but can also come off a little bit rude. Ive delt with on associate a few times who seems to have a split personality. Sometimes she is nice some time she has a bit of an attitude. Leave the problems at home please.

Really helpful and stand buy what they sell...its alot of money I trust this place.

Jewelry was very beautiful, but was overpriced for my liking. If you plan to go to this store and buy jewelry, make sure you have a lot of money ready to spend.

Dar and Brenda will go above and beyond to make their customers happy, they are the best!

Best service ever - Jeff is amazing

Jeff was very helpful and honest, but if u getting helped from brenda forget it lousy worker and unprofessional act like a child high on sugar .

The sales people are very friendly and pleasant to talk to

Very helpful and answered all my questions.

Professional ! And friendly! Thumbs up!!!

Not very happy with them I came here to buy some earrings and I was told they are on clearance for 74 dollars and they are trying to charge me 115.39 for one pair of earring that were on the clearance rack

Great customer service.

Horrible with answering there phones . Been trying to get a hold of someone for over a week.

I called this place 3 times last week and no answer. I went to this location, and the ladies were just on their cell phones. Ive called 3 times since 9am today still no answer. Dont even bother calling people

Prompt and friendly service.

Good deals and service.

Great service!

Kay jewelers clean and organized

Excellent!