The gentleman who helped us was very knowledgeable about the dishwasher we were looking at. He told us additional information that we didnt learn about online. The store is nicely laid out. The only unfortunate part is that because it is a smaller show room, their selection may not be as big as the box stores. BUT, as we like supporting our local businesses, they did have just what we needed. I suppose, of you know what you want, they may be able to get it for you.
Very good experience shopping for a new washer at Dracut Appliance. Friendly and knowledgeable sales person. Competitive pricing. Machine delivered as promised in perfect condition. Installers were polite and speedy. I would definitely do business with Dracut Appliance again.
I am incredibly pleased with Dracut Appliance in Tewksbury and Dracut Plumbing. Every interaction went seamlessly from the purchase to the delivery and install. The communication with Seth was always professional, clear, concise and efficient. All the employees that I interacted with were helpful and pleasant. This is my second experience with Dracut appliance and I am always more than satisfied. I will most certainly continue doing business with Dracut Appliance for all of my future needs and feel fortunate to have a company of this caliber so close to home!
Great customer service. Has become our go to appliance store.
Dracut Appliance kept me informed throughout the delivery process. The installers worked fast and tested the washer before leaving. I will definitely order more appliances.
Very knowledgeable and excellent service. We are repeat customers.
Service was superb. Our washer ( the buying experience a few years ago was great too) decided to have a couple of water valve issues. After contacting service, the follow up was excellent and using text, we were kept informed when parts would be in, and when the service person would arrive, within a reasonable window. Due to a minor medical issue we had to postopone a couple of days and they were totally understanding. The repair person, Jean, was cordial and efficient in the house, keeping me informed of his progress. It actually seems to work better than before. An aside, this is happening in July during the pandemic. We were screened on the phone prior to the visit and Jean was well protected with a pretty amazing mask and was respectful about the situation. Thanks Dracut Appliance.
Knowledgeable staff, who answered all my concerns about the selection of washing machines. Evan ( from heaven) explained different features for the different brands.Super friendly and professional! Love Dracut Appliance! Why shop anywhere else!
Truly a quick and easy transaction. The crew delivered in a quick professional manner, and on time.I will never buy another appliance from anyone BUT Dracut Appliance Center!If youre looking for a new appliance, check them out.David was so helpful and knowledgeable during my purchase.Thank you for a stress free experience!
David was great to work with. He responded in a timely manner and made the whole process easy to deal with.
You can go to a big box store and hope you get somebody who knows what theyre talking about, or go here and be certain of it. Prices I checked were the same.
The best customer service, above and beyond!
They only service appliances they sell !
Dracut Appliance is our go to location for all of our purchases for home appliances. We recently purchased a new Speed Queen washer and dryer after our old Kenmore machines started to fail after 29 years, and we could not be happier with our shopping experience and purchase. The salesman was very informative and showed us the various machines and explained the pros & cons of each model and type. We have previously replaced a refrigerator and dishwasher with appliances purchased at Dracut Appliance, and each time, we have been exceptionally happy with the entire sales & installation experience of our new appliances. Highly recommended!
In the past year I have bought a washing machine and a refrigerator from Dracut Appliance. From purchase to delivery it was a smooth and easy transaction. Their personalized service is something you can not get from a big box store and the prices were competitive. Their delivery service is on time, efficient and professional. For those of you considering buying local, this is the place to do so.
I have been buying my appliances here for 25+ years. Prices are reasonable, good assistance. Nice selection of mid to mid-high price appliances. I would probably go elsewhere for a broad range of low end appliances.
Absolutely wonderful service here! I belong to several consumer ratings groups and both Dracut Appliance and the new washing machine I needed immediately were highly recommended. They were right on BOTH counts! The exact machine I wanted was in the showroom, fairly priced, and Seth Dewey took care of my purchase. I want to add that I am speech disabled and had to scribble out notes for Seth. He was so patient with me that I cannot write enough compliments about him. Delivery was quick and the delivery/ installation personnel were great! No muss no fuss and for $25.00 they had my new washer up and running and removed the old one from the premises. That in itself is a very fair price when you live in a condo complex and have to have old appliances removed at your expense. I will be returning to Tewksbury location of Dracut Appliance for any and all future purchases for my home.
Great experience! Knowledgeable staff, great prices.Would definitely go back!
We are remodeling our kitchen. Seth was fantastic helping us decide on what appliances were best for our needs. We have been shopping with Dracut Appliance since the 1990s and wouldnt shop for appliances anywhere else.
Jean came to our house and was extremely knowledgeable and professional. He diagnosed the problem and found that parts for our microwave were no longer available. We all agreed there was nothing to be done. He removed it from the built-in cabinet for us and gave us a coupon for a discount on a new microwave.
It was the easiest quickest shopping for a stove ever. Salesperson was nice and informative
I have been using Dracut appliance for so many years. I now just buy what I need over the phone. You can be sure they will get it right. They deliver and install within a matter of days. Couldnt be happier. Skip the big box - shop locally and use Dracut Appliance.
Very friendly and knowledgeable about products. Took time to explain different options and models.
Very friendly staff, service was excellent, transaction was made without any glitches. Staff was knowledgeable about product line. I would recommend and shop here again.👍
Great service great pricing would recommend to a friend
I went in there today after thinking about buying a washer and dryer for a month. I wanted to buy a set from them that was discounted for being a display model. Well the sales man told me to take the measurements first then call if it fits. So I went home took the measurements and was satisfied so I called the up and him that I wanted to purchase it only to be told it was sold already!!! Then he started to tell me that it just the way it goes and I didnt have a deposit. I was not told about a deposit I would have done that to make sure I get it if the measurements fit but I was not given that option. I will take my business elsewhere and I wouldnt even consider stepping into this store again.
Excellent service from sale through installation!
Recently bought 4 all new appliances from the Tewksbury store. Everything seemed to have gone well until the delivery guys showed up. They brought in the stove I had purchased and it was incorrect. Turned out Seth, manager at the Tewksbury location, had ordered the incorrect one. On top of the wrong stove they did not deliver a part for the dishwasher that I had paid for. Having to go back to the store to pick up what was supposed to be delivered to me and discuss with Seth the next steps on the stove I was met with such disregard and treated almost like I had no reason to be upset. When I left the store that day, Saturday, I was promised a call Monday once the stove had been ordered so I could arrange delivery. Well Monday came and went and no call. So when 5:30 Tuesday came I called the store to get an update to find they were closed for the day already. Calling over to the Dracut store I was able to speak with Ken who was helpful and pretty much the only helpful person I have dealt with. Finally the correct stove comes and it is damaged. The delivery guy called the Tewksbury location and was told they would look at the pictures later that day and call me with status in ordering a replacement part for the damaged one. Well come Tuesday again I have to call and get no where. Wednesday comes and Seth calls and tells me the part was ordered. Again I was treated with disrespect and like I was an inconvenience for just having wanted to receive a call with an update so I could plan. Well now I have to wait for a third time to have service come and replace the damaged part.I will never shop at Dracut Appliances again after the lack of customer service and disrespect I have been met with. I recommend everyone avoid the Tewksbury location if you value customer service.
Fast, friendly and fair prices
Excellent service.
Good store
Too expensive