Very bad customer service. Yesterday around 6 oclock I stopped by, needed a little help to switch my low bean bulb of my honda Accord. I was on my way home ( Cape Cod) and was worried about being pull over for the light bulb. I bought the bulb with the two young men and asked if they would give me a hand to install it. I watched the video and it was completely doable. They were standing doing nothing, with no other customers to help but me and just answered that Advance auto parts does not do any installation. I came to the Cape and by this morning I went to the closest Auto zone. The issue was solved in less than 5 min and I tipped him 20 dollars. I am going to Advance to return the bulb and never coming back. Please, if it is a internal rule of the company not do any kind of installation at least hire people that are more proactive.

Here the people will sell the things without having any kind of knowledge to product. I went there to just check my battery signal is on. The staff (SARAH) checked my battery and told me change it for the price $179 by taking my old battery i said ok. I helped sarah to change my battery because she struggling to replace. After the replacement still my battery signal is on. Here comes the manager (Mike ) came and played his role as manager perfectly by saying according to me everything is perfect please go check with mechanic. Went to the mechanic he said its the issue with my alternator not with my battery, my battery is good. I went back to auto part with 1 hour to ask my battery back it is in very good shapoe. Mike said they cant take back or else do the refund. Summary is so simple they dont value your business and you. Instead go some other place where your issues will resolved and get value for you business.ThanksFor Advance auto partsPlease contact me if you have any questions about review or purchase.

Worst customer service experience.

Not satisfied with the behavior of the employees.I thought of giving zero stars.

Had Duplicolor touch-up paint for my ancient Rav4 (2001)

I went there today to buy some tire shine and the guys who work there were great! They were super informative and friendly. Ill definitely go back there. If you people value good service, please shop here. Im usually miserable but my experience there today brightened my day

Devon is a true champion. Very knowledgeable and even helped me get a turbo off a Subaru! Give that man a promotion!

Great parts, great prices, friendly employees!

Good crew here

Bad customer service.

Helpful and friendly staff who are also very knowledgeable. I never have to spend very much time finding whatever Im looking for because they know exactly where it is as soon as I ask.

The staff was helpful but didnt bug you. A nice blend. They have parts for most common late model vehicles.

Friendly and professional staff

Went there today for a truck battery. 2 guys I can see on the floor, not busy inside at all. Hope you arent looking to have that installed today! Well thats why Im here.. nowhere near closing time either. Glad theyre so well off they can refuse a sale! Went across the street to Oreilleys. Great and fast service. Do yourself a favor and go where your business is appreciated.

Great store. Great employees.

I would give 0 stars if I could. Had a battery installed, didn’t go well. Two days later my car wouldn’t start because the guy didn’t install correctly and my negative cable came off while driving. Called the store to ask about the battery and got attitude from some guy, ended up fixing the problem myself. Dont waste your time or money here.

Took a bit to be acknowledged, but I knew what I needed anyway. Employees did not spike up conversation or ask if I needed help, but at end of transaction said the have a nice night phrase.

Beware that you are not allowed to return any electronics after purchasing, even if they are unopened/ unused. They did not inform me of this at the time if sale.

My my brother needs pots he sends me out this place to get the Pats Quick Service in and out and back to my brothers again

The information you get largely depends on the knowledge of the employee youre dealing with, but for the most part the place is good.

Good prices

The staff was helpful enough to call around to other locations when they didnt have the part I needed.

Excellent service. I bought new head lights and they offered to put them in for me right there.

Staff was friendly and helpful.

Some of the workers are very nice, hence the 2 stars. But I also ran into some really rude ones

Employees were very nice, helpful, and most importantly.... Knowledgeable

Good place for all your auto needs

They were helpful and professional.

Went there because they advertise free battery installation on the website, I get there and get told that its not for all cars and mine didnt qualify. That is fine, and not the reason for the 1 star review. It gets a 1 star review because of the way I was spoken to when I asked.I was looking at the batteries for about 5 minutes trying to the find the right one, they were not organized in any manner what so ever (they have numbers for freaks sake, why are they not in sequential order???). No one asked if i needed help, and eventually I asked for help from the blond woman who was looking at me the whole time doing nothing. The tone, lack of any pleasantries and complete lack of willingness to help was extremely off putting.NO we dont change batteries on every car, *pffft* we only on cars that it takes less than 5 minutes to change.... in probably the rudest tone i have ever been spoken to in years. Sorry I asked for helped and ruined your day by asking for help.I regret buying the battery and i should of left... needless to say i will never shop there again. I will take my business to NAPA auto parts a little further up the street.

Always have had great service here!

Very unorganized. The employees are clueless, Id recommend auto zone.

Very helpful & friendly & knowledgeable! Ty Nich- Francesca

Guys are great, help u look for everything.

Got a 25% coupon for buying online and picking up at the store

They were very helpful but didnt have what I needed.

Kinda slow with foot traffic because most of there clients are auto shops that they deliver to. Average prices, stock is fair. If they dont have an item they can have it shipped from another store the same day or next day.

I like Autozone better

Ok

Always great always helpful

Good employees and help

Great customer service

Very helpful

Knowledgeable, and attentive associates

They had what I needed.

Hit or miss