Its rare to get the type of service & attention received from Cassius and Xavier! They were professional, extremely knowledgeable, and helpful in getting my needs met.Highly recommend Advance Auto Parts: 4901 Main Street, The Colony, TX.

I love Advance Auto, but this place has Luis who is extremely rude and really needs to learn how to interact with a customer. When I went to return an online order that was packaged bad, it came ripped with item jutting outside. The online customer service was great, and told me to return it to store to refund. Luis says if I was a lawyer, I would not take the return just because you want to. No evidence the part is not working!Of course, once I use the part I cant return coz it is used. And he was so rude about the whole thing; I just told him he really needs to change for the better if he wants to be on the other side of the counter.

Very helpful and professional Xavier really helped me out with my job on getting the right parts that I needed for my job

I needed my brake light changed, from my understanding it’s a simple procedure if you know what you’re doing. I have no idea what i’m doing though and needed somebody’s help after purchasing one from here. Nobody was willing to help me. They gave me a screwdriver and said good luck. The signs outside say “free installation with purchase.” Guess not.

Could use a better selection. Had to drive down the street to another auto part store to find the right oil

Sometimes have what you need, but typically closed past 6am on the weekends idk why they have the wrong time on Google 🙄 waste of my time

They always have what Im looking for. Good staff!

Great well-stocked store in a great location (seriously, see the lake view in the back of the parking lot!). Staff is super friendly and helpful here, and the wide selection of products is competitively priced. They also offer online ordering with in store or curbside pickup, and have orders ready in 30 minutes or less. Loaner tools, battery testing, and starter testing is also offered free of charge here. Definitely a good place to go to for your auto parts!

These guys are awesome! They were very helpful and professional!

Great customer care.

Very friendly personnel and knowledgeable

They were great. The manager Diana was very helpful as well as Erick. Thank you for your quality customer service and going that extra mile.

Great help smiles and helpful afternoon shift ty👍👍😊

Erick was so nice and talked through what he was seeing/doing while replacing my battery. It was pretty corroded, but he took the time to clean the part well before putting in the new battery.

The best place to get all you auto parts needs. Check out there specials. There more than a bargain!!!

Very helpful. Diehard battery warranty was honored in FULL. Thanks for your customer service and support.

Erick was a huge help. Discovered that my alternator that I got last year had failed. Was able to swap it out in parking lot. Between the tools in the truck and the few I borrowed from the store, up and running in time for dinner. Life time warranty back in place. Again, thanks to Erick.

I am Diana Hill, the new manager of Advance Auto Parts in The Colony! I was reading some of the reviews and promise quality service from this point on. Please stop by and see us, mention this and you can get an additional 15% off your purchase.We hope to see you soon!

They helped me with the battery I needed for my car.

The guys that work here arent the sharpest tools in the box. Ive worked on cars since I was a kid and graduated college through automotive technology and you would think that they would know they are talking to a car guy just by how knowledgeable he is about what hes looking for but.... they talk to you like your a 4 yr old and it was sad that the guy didnt even know what he was talking about. I wanted to cringe at the information he was giving me. The only good thing that came out of the place is that they carry the special fluids and parts for my BMW 650i that you cant just go anywhere and get.

My AC was running a bit warmer in my Jeep than when I got it. I asked a staff member and he suggested a freon recharge with AC Pro. I have used this product before in another car and loved it so I went ahead and got it. I go out, unscrew it, hook it up, and put it into my low AC port. It reads green/yellow which means enough freon is in the system. I go back in, tell him and he says thats odd, and sends me out with another new bottle. Same thing happens. He comes out to check with me, and he gets the same reading as I did. Then he says I cant return it because I already used it. I didnt use any of the product and did exactly as he told me to. He was very rude and short with me, and refused to cooperate with me. I love Advance Auto for the prices and coupons, but I will never visit this one again for the awful customer service I had.

Very nice guys, put my new windshield wipers on

AD was incredibly helpful and really took care of us!! Knowledgeable and kind, he went above and beyond!! Great experience! Highly recommend!!!

Amazing costumer service. I did not know the name of the part I was looking for Cash got under my car, patio looked and find the right part. Very helpful, respectful and friendly.

Theyre very helpful and they loan me a tool to fix my truck

I literally made an account just to give this place 1 star.I went in to return an unopened tool and the manager accused me of restapling the package. In his words:Ive been the GM here for 9 years I think I would know how my packages are stapledThis was my first time here buying a tool and I never opened the packaging.Do yourselves a favor and drive 30 seconds down to Autozone nearby where they have amazing customer service.

David assisted me with getting engine and cabin filters for my car. Took out the time to answer my questions.

Please be aware if you purchase an item from another store, they will not allow you to return the item at this store. Yes, I had my receipt and the item was not used. I was also told by the store where the item was purchased I could return it at any store with the receipt or the phone number the item was purchased under. I dont understand the reason for the lying, especially when I was able to return the item at the Lewisville (Lakepointe) store.

The technicians up at Advance Auto are very kind and generous very helpful and very knowledgeable about what theyre doing willing to make a deal if they can and willing to help you out if they are able

Just left here guy wouldnt even come from around the counter! Went down the street to OReilly and James CAME AROUND THE COUNTER to actually show me what I needed and installed my wiper blades for me...

Nice place and good staff. Onky suggestion would be they pay more attention to the front

Great customer service!

Nice place, very organized.

Great online savings and store pickup. Very friendly and helpful.

They checked my battery for free. THANK YOU!

Super helpful service . Thanks Diane.

Better call to check stock before visiting. I had 3 instances of a part not being in stock

The employee that helped me was extra super friendly

Guys were extremely patient and helpful finding a very unique battery for my hybrid car.

Not good. Horrible customer service, not a good return policy.

Bad attitudes and not willing to even try to help you.Will never return here. Worst experienceSaid we couldn’t return an unused lightbulb because it was a policy. It Was UNUSED!!!!!! NEW!!!!! And we presented a receipt!!!!!!Employee Jason in the colony location was just RUDE! Everyone just stick to Autozone or O’Reilly.

I called right b4 I came in as soon as I walked in the door I was greeted and helped the clerk was very helpful and prompt.. Thank you advanced auto parts in the colony

Xers

This is my place to go when i need to fix anything on my car. Staff is always helpful.

Great store - many available parts and is brand new

Called at 7:50 pm placed on hold only to be told at 8:13 sorry were closed and hung up on. The crappy part is i live across the street from store and i have sat in my driveway and watched the sales person walk around the store alone helping no one.... i guess autozone will be my only call from here on out.

Great experience, good quality items at a good price.

Great service!. & very polite!.

Very friendly and had all the stuff in stock for my truck tune-up.

Great service and parts availability

Really helpful staff.

The staff is rude and unknowledgeable.

Helped me out!

Amazing service very good at prices

Great comuster service

Spectacular