Always good service and professionalism. Their valet service is so convenient and the drivers are great! I would recommend this dealership to anyone looking for five star service all around! Thank you Viti

I’ve never felt more ripped off and disgusted by what happened to us here at this Mercedes dealership. We brought our sprinter van to them with a recurring engine light problem that we knew was associated with sensors that are tied to the exhaust system. Traveling across the country, we basically knew that a sensor in the emissions area was faulty. At two other dealerships, two of three sensors in this part of the engine had been replaced. At each of these dealerships, the full $200 plus diagnostic test had been done. I explained which sensors had been replaced leaving only one other potentially faulty one. When I explained this to an excessively friendly and clearly predatory services rep, he said of course they’d need to do their own $200 plus diagnostics test and then of course the tech took the very simple step of removing the three sensors in sequence to figure out which one was faulty. Replacing these sensors takes about 15 minutes. We ended up with a bill for this portion of our inflated bill of $610 involving a part that costs about $100. Another aggressive upcharge involved selling us an oil change that’s wrapped in a “services package” that essentially has the effect of doubling the labor charges. The sprinter van, including the twenty minute test drive, was in their garage for about 2 hours. Their posted labor charge is $152 per hour, but because of the diagnostic test which takes ten minutes to run and the packaged oil change, we were charged closer to $300 per hour in a bill that came to just under $1,200. What to do? Avoid these people! And by the way, we never received the information from the diagnostics test that might easily have been printed out and that might help us in the future when next needing help.

I visited Viti for service and parts on a car I purchased. They help me every step of the way with the different parts and service that I needed on the car. Three different people at the dealership help me out in different areas. I want to express my thanks for the professionalism and excellent service from the service department, parts department.One of the mechanics out back that gave me some advice. Everyone helped out!Service advisor Susan is the best

Wonderful experience - my wife and I flew out from Cincinnati to purchase a Sprinter from Bob @ Viti. They were incredibly helpful, hospitable, and honest. 100% would recommend.

My first time using Viti. They do excellent service work. Communication was really good - Phil the service manager was so good communicating with me. Bud my advisor was sure to call prior to approving service work to my car. I am giving them 4 stars only because it took longer than I was originally told but it is a minor knock on an otherwise stellar experience. Would definitely recommend over other area MB service centers!

Vitis service is outstanding. Great communication from the Service Dept. Daniel was wonderful to speak with. I had a good idea before service what the charges would be which is great to be able to have an understanding of what to expect. The loaner car program is very appreciated. Excellent overall!

Talk about white glove service! Recently my GLA 250 refused to turnover/start. I pushed the interior service button.A VITI Mercedes service vehicle showed-up in my driveway. The gentle diagnosed the battery needed to be replaced. With precision the gentle donned his white gloves and began to replace my battery.You get what you pay for. Pay for quality Mercedes roadside service. You will not be disappointed!Thank you, Viti Mercedes!

Working with Viti Mercedes and Jon Lehane in particular was a real pleasure. He was attentive, kind, friendly, knowledgeable and helpful!

Your service department did a great job. Shout out to Daniel. What a gem! I feel pleased to have found a dealership that I can trust to offer first class service to my gorgeous SL-450 first class car.

Had service performed on our sprinter van recently. The on-site service was excellent. Once the van was home, the battery came up dead just a couple days after it had just tested ok. Called Viti. The service rep had the tech who’d actually worked on the van on the phone to discuss the issue (appreciated). The response from Viti: the tech drove an hour to our house that evening after work and installed a new battery. Unbelievable!

I had what I thought was a tire that was low on pressure. I had tried to put air in it to no avail. I called my service rep Russ to see if it was safe to drive it to Viti. He instead sent a service vehicle to my home that day to check it out. They discovered the rim was cracked. They took the tire/rim back to the shop and returned the next day to replace the entire thing. I never left home. Great service as always!

I having been dealing with Viti for almost two decades and am reminded of WHY every time I deal with them! In an industry known for “questionable” tactics and shady promises, these folks stand out like a tree in a field of grass for consistent honesty, integrity and a genuine sense of wishing to provide you with a wonderful sales and service experience. From the ownership to the sales people to the administrative staff to the service department... just a top notch, honest, friendly and helpful approach. It removes the typical stress that one feels when dealing with dealerships. There is no wondering if you were “taken”... no stress that you aren’t being treated the way you think you should. Frankly, if there was a 25 star rating capability... I would easily give them 25 stars! No... I’m receiving no “incentive” for this review!! I just so appreciate the lengths that these folks go to make the dealership experience a pleasurable one! There is simply no other dealership that I have ever trusted like I do these people here. I wholeheartedly endorse them...with ease...!!!

Purchasing a car from Angelo at Viti was the most pleasant car buying transaction I have ever experienced - and theres not even a close second. Im generally an impatient person, and I traveled 400 miles to buy the car I wanted from this dealership. It meant a lot to me that my time was respected without me needing to ask for that courtesy.Angelo had the car perfect and ready when I arrived. Aaron in finance had every paper printed and prepared for me in advance. There were no surprises and no wasted time sitting in silence while someone typed away on a keyboard. I was driving my car off the lot within an hour (including the 20 minutes I spent on a test drive).I gladly share my strongest recommendation for the team at Viti. Everyone I encountered was genuine and friendly.

I wish I could give Viti more than five stars! To say their service is exceptional is an absolute understatement. I was recently on the last leg of a six hour drive to visit family when my fire went flat on 195. Stranded on the side of the highway, I called Viti to explain the situation and to inquire a what options I had for a rescue mission. I ended up speaking with Service Advisor Ray Machado on the phone, and he did a complete diagnosis with me. He helped figure out that my specific make and model didnt come with a spare, bur that I rather had run flat tires. He explained that if I drove under 50 mph, I wouldnt need a tow, and could make it at least 50 miles. To take it a step further, he explained that Viti had the exact tire that I needed in stock and that if I could make it there, hed ensure my tire was replaced right away. Long story short, I made it to Viti and had my tire replaced on the spot. Ray and team went above and beyond to make sure I made it home safely. When I thanked him, he said were always happy to take care of one of the good guys. I could not sing higher praises of Ray and Viti. Working in the customer service industry myself, I know amazing service when I experience it. I would highly recommend giving them your business. You will not be disappointed!

Jaw dropping service delivery on every level. Long time client of Viti and would never go elsewhere to purchase or service a vehicle. Friendly, honest service with no pressure selling. We live in Provincetown, MA (approximately 125 driving miles from Viti) and they send a driver with loaner to pick up car for service!

I went looking at Viti Mercedes and was advised by a friend to work with Brad Barry. I emailed him the night before and he wrote right back sending me a time to come in the next day.Brad was amazing, not pushy at all, and had so much patience with me as I wasn’t exactly sure what I wanted. I ended up with one of the most elegant SUV’s I’ve ever seen and the magic he worked for me was beyond what I could have imagined.I recommend a hundred stars to Brad Barry and Viti Mercedes for making this customer unbelievably happy and taking so much time to teach me how all the special high tech features work!!! I can’t thank you enough Brad!!!!

Excellent white glove services. Picked up my car at home and left me a curtesy car. Completed my brake repair and returned my car that evening.

Don t buy a Mercedes and when you are forced to take it to VITI because Mercedes pulled all of the software needed to program the car from the market, go somewhere else! My car needed to be programed after some repairs and had to go to the dealership. My mechanic (Mercedes certified) spoke to the service advisor at Viti and was told no problem $157 to flash the computer. So I paid $125 to have it towed there only to be told the job was going to be over $1000 and take 3-5 days! $565 of the cost was to flash the computer which we we quoted $157 for. When I asked multiple times including the service manager what the $157 quote was for no one could tell me. I had to fight with them to get them to deliver the car back to my repair shop ( which is part of their advertised service offering) and after some time they agreed. however they just left the car at the shop key in it an left with out telling any one it was there. Worst service ever.

Excellent Service all around. Dan (service advisor) was great to work with, he went out of his way to accommodate my needs.

Hidden jewel dealership in RI. This dealership also serves MA. Ive always liked their preowned selections. Very helpful and personalized service. Better than going to one of those 50 makes of cars dealerships, that offer 3000 cars to choose from.

Great dealership and service. I worked here for a short time as a driver and loved it. I love what they stand for and the customer service is top notch. They take care of you and will work with you as much as they can. The owners of this place do a fine job. I liked it so much I took my own Mercedes back for service even though I purchased the car from another dealership. They complete a thorough service and also let me know things down the line that would need repair. Not pushy at all for what to fix. The service advisors are amazing as well as the drivers who pick up and deliver vehicles and loaners. It really is the best or nothing!

First time having to service my new to me sprinter and it was well worth the drive to get it done right! Doug, Danny and Matt were all fantastic in getting the problem explained to me and accommodating my timelines. Thanks for making it feel like Ive been with you all for years!

I have been doing business with this dealer for many years. They are an ethical business with excellent employees who have been with the company a long time. My service representative is a very pleasant guy with great communication skills. Service on our cars has always been done right the first time and the vehicle is returned washed and ready for many more miles of happy driving. I highly recommend them.

Excellent service. Danny worked with me on when it was convenient for me to fix my car. He worked with my insurance and had a loaner ready. He wasnt pushy and let me make choices. I will definitely bring my car back to Viti. Good choice for service !

Amazing service...best experience in my life hands down. They are very detail oriented, professional and treat you like gold. Wont go anywhere else from now on.

It just doesnt get any better than when the Owner of the company goes to bat for his customer on a 3rd party warranty claim. James Gray was there for me and covered my back since day one of the claim. The Insurance Carrier originally denied a $6000 repair claim for items clearly covered under the policy. Viti held their ground and got them to pay for all of it. The work was meticulously done. Viti is best, forget the rest!

Viti Mercedes-Benz is a excellent dealership. All experiences with Sales and Service have been terrific. Professional, courteous and helpful.

Jon Lehane was great at helping me find the right car for me. It was a very low pressure environment, making it easy to feel confident buying from Viti. Hopefully he’s still there when I get my next one in 5 years.

Sue McDermott has been a great service partner for me for several years at Viti. Overall Viti has been the best service department I have worked with over the years. Highly recommend.

Wow, what a great experience! Very friendly and knowledgeable staff was super accommodating. Jon, Will, and Jeff all helped find me the perfect new GLE350! They also provided me with all the information I needed to make an informed decision to lease. Im looking forward to using their service department with the pick up and drop off, which Ive heard nothing but great things about! Thanks Viti, LOVE my new GLE!!! :)

Great Team. Great Service. Thank You.

Let’s start with the owner no respect .... the manager named will. Can sit there tell u oh we gonna do this do that and do the complete opposite then when u go back to the store an ask him when he’s gonna do that he’ll say I never said that ....... long story short I bought 2 cars there one for me an my wife an the service after was horrible Let’s not forget they damaged my car then tell me it was like that lolRecommend you go to Warwick Mercedes

This is my first experience at Viti Mercedes and I would definitely recommend this dealership if you are in the market for any of the Mercedes-Benz vehicles. Jon Lehane is a pleasure to work with. He is extremely professional, courteous and knowledgeable without pressuring a customer into a purchase. Pleasant experience.

Jon in sales was awesome! He anticipated my every need and taught me how to use my new vehicle. Viti gave me a great deal on my new GLA 250 and trade in!I am so happy and highly recommend Viti!

High level of quality - friendly - accommodating - resolved all issues easily and quickly

Viti service is absolutely impeccable. Ray immediately gets the job serviced and having a loaner is the best.Thank you Viti for always being there!

First service experience at Viti was very positive. My vehicle is a Sprinter based RV that my wife and I have utilized to explore the USA over the past 30 months. Brought vehicle in for first major service and received very good counsel on what needed to be done and what didn’t from Senior Service Advisor Bud Cartin. Work done promptly and verbal report from Bud and mechanic when job completed. Felt price charged was fair and appropriate. No hesitation in recommending Viti to others.

Viti strives for excellence. From the initial call to the pick up it is a flawless process. Danny Blinn is professional & personal. Jeff Gray and his team pay attention to every detail! Love my car!

In a time that is unfortunately wrought with the acceptance of mediocrity, this team excels at delivering a top shelf guest experience. Yes...guest, vs customer. Ive simply never felt like the latter. A sincere thank you to Team Viti. I offer my highest recommendation.

After only 3 weeks we encountered a problem with 2 engine light problems on my wife’s certified 2018 GLC 300. It was promptly picked up when scheduled and repaired within 2 days after needing parts. Danny was very courteous and kind by keeping us informed of the status. Unfortunately it was Not able to be delivered back to our house due to scheduling, so we returned the loaner. We were only 25 mins away so it was not a problem. When we arrived our vehicle was Ready, Cleaned, Washed and ready to Go. Thanks for your Prompt Service. I know engine lights can sometimes be a challenge and appreciate the service being done when scheduled.

I rarely post on social media however the service I have experienced at Viti Mercedes over the past 30 years is so exceptional I felt compelled to. Recently I retired and became the full time caretaker of my disabled husband. It is critical that my car is reliable. With my great manager Danny Blinn and the exceptional service at Viti I have total confidence that my car is my least problem. They are always there to help with total professional and caring efficiency.

I was visiting Newport with the family when we had a low coolant issue pop up the day before heading home on a 3 hour drive. Spoke to Danny Blinn and he was able to get me in the following morning and resolve my issue within a couple of hours. Cant thank Danny or the team at Viti service enough for their help on New Years Eve!

I brought my Mercedes in for service at Viti this week for the first time. I bought the car from a different MB Dealer. Sue was my Service Advisor and she was awesome. She was very helpful with telling me what service needed to be done based on the low miles on my car. Sue kept me fully informed once the technician began working on the car. They provided a loaner car. The work was done the next day and Sue had my car delivered to my house the same day. Based on this very positive first experience, I will definitely bring my car back to Viti for future service requirements.Thank you Sue!

Another great service appointment at Viti! Danny Blinn is a very attentive service agent. Highly recommend!

I was extremely pleased with the recent service that I received on my vehicle. The problem was diagnosed and efficiently repaired. My service manager, Dan, also checked for any recalls that were applicable and those were addressed at time of visit. Dan was pleasant, respectful and he placed me in a courtesy car similar to my SUV which I much appreciated. The best quality about Dan is that he communicated with me regarding my vehicle’s issues and time frame for repair. That was huge for me as I was able to make any adjustments in my schedule.

Viti Mercedes has excellent customer service! Everyone from the person answering the phone, the service staff and the gentleman who came to my home to pick up my car for service are all pleasant and knowledgeable.

Sue from Viti was exceptional, great friendly customer service . She arranged for my car to be picked up at my home with a loaner dropped off . She kept in contact with me all day . My car was done in one day they returned my car clean and picked up the loaner. I’m always very happy with their service. Thank you Sue.

Sales to Service is excellent. I have been buying and servicing my cars at Viti for over 14 years and they have always been number one from sales to service. Keep up the great work

Even in times of finding good help, Viti Mercedes / Volvo continues to excel!!! They will not let the vehicle out the door unless the service is completed and done right!!!

I had a problem with my headlights on a relatively new car. Russ in service handled the problem in the middle of a snow storm and had my car back to me in a day! Very professional and very convenient, with picking up and dropping off a loaner while they handled the repair. Very highly recommend the service department!

We bought a pre-owned certified C-Class SUV with low mileage. A few kinks had to be straightened out. They came and picked up the vehicle and returned in top condition. That is a remarkable service because we live an hour away from VT. Its also remarkable that every customer gets a service person each and every time that you can talk to! We are very satisfied with them and I would recommend them for anybody.

I have been a customer of Viti for over 16 years and have always been treated fairly with respect and integrity whether buying a new car or having a vehicle serviced. My service advisor, Bud Cartin, is always extremely attentive and willing to take the time necessary to review all service issues in detail so I have a clear understanding of all work required. My 2005 C230 runs and looks like new, all thanks to Viti. Even bringing in my nearly 16 year old vehicle for service, I have never felt pressure to trade in or upgrade. Viti has always made each appointment smooth and seamless as possible while providing top notch service and customer care.

Went here to look at a GLS450 unfortunately no employees approached to help and I asked for a sales person the employee I asked stated I don’t work in sales and walked away, you can just walk around inside and outside no one asks you anything or talks to you more like avoid you. Went to Inskip Mercedes were I received full attention.

I am totally impressed by all aspects of my experience with Viti MB. Viti has raised the bar beyond all expectation. Superb sales and service, likely incomparable.

Ive bought 3 cars from Viti, they are always good. Just turned in my lease with Steve and it took all of 5 minutes. Excellent experience.

Danny Blinn really went the extra mile recently and helped me solve a problem that my original Mercedes dealership could not handle: getting a hitch installed on my car after purchase. Every experience with Viti has been smooth. For service, they send a loaner to my home on Cape Cod and deliver my cars back to me after the work is completed -- effortless. Danny is a total pro -- he knows his stuff, and he is very responsive. I feel the mBrace !

After an original misunderstanding they truly made an effort to make a good deal.. Along with good follow up from salesperson

This was my first experience with Viti Mercedes’ Service Department and it will be my last. I scheduled a 7:30am appointment online for Service A. When I arrived there, I was told that the service techs don’t arrive until 8am, and that there were cars ahead of me in the queue. What?? Then, not hearing anything by 2pm, I called and was told my vehicle would be ready at 4:30. WHAT?? Why does it take 8.5 hours to complete a basic service? And no courtesy phone call explaining the delay??Because I work until 5:30 and live 40+ minutes away, I have to return the next morning to retrieve my car, which completely ruins my existing plans. Very poor customer service!To the dealerships response to my original comment above from Sept 18, 2020: You said a manager would get back to me. Well, its been 10 days and NO ONE has called. I will iterate again: VERY POOR CUSTOMER SERVICE!!

After some negotiation my parents bought a beautiful Mercedes (whats not to like about Mercedes) and were promised weather mats as part of the deal. After the sale, Viti would not return phone calls and made the excuse that nothing about mats was written down. Buyer beware. Make sure you get everything in writing as this dealer cannot be trusted on thier word.

Since I was little, my dad took me to Viti. He bought his first Mercedes there. We enjoyed it so much we have bought many other cars from Viti thereafter.I enjoyed every aspect that Viti brings to the car purchasing experience that I bought my first Mercedes there. They have fantastic service and salesmen who are not only very knowledgeable but very helpful and kind. Their service department are a pleasure to do business with as well. I know when I get my car serviced with them, my car is in the best hands possible! Whenever someone I know is interested in a Mercedes, I ALWAYS send them to Viti. I know they will be taken care of the same way that my family is/was. So long as I have a Mercedes, will you always see me return back there. I highly recommend visiting Viti when you go to purchase your first or next Mercedes!

Ray Machado and the entire Service Team are great. Pick-up is always on time and same for the delivery. The service -- simply impeccable. They go way beyond for their customers.I have purchased Mercedes Benz vehicles and serviced them at many different dealerships, and when I compare experiences, I have come to realize that Viti MB and the fine people employed there are quite special. The Sales Department, the Finance Team and especially the Service Team -- all top notch with one goal; to service the needs of their customers. My wife and I are proud to display the Viti logo on our cars and we are also proud to be a part of the Viti family of happy customers.My most recent experience? Well done Ray. Thank you.

I continue to be a loyal and satisfied customer of Viti Mercedes-Benz. Its been at least a dozen years. Their commitment to service is incomparable. Recently, I moved to CT. I drove my wagon to Viti for a scheduled service. Bud Cartin, Senior Service specialist arranged to have my car returned to me in CT. Service was done as well as a fantastic detailing.

Excellent service, communication and people! Never a bad service experience!

I had a problem with my GPS navigation. Viti sent a driver with a loaner car to my home, took my car back to Viti, and fixed the problem. This was the least intrusive vehicle maintenance that I have ever experienced in my 50 years of driving. I highly recommend Viti service.

Been a customer for years, a Benz is not a cheap investment, so to keep it in the best shape, stick with the experts. Viti has took care of my 1996 SL500 to the tune of 320300 miles, at which point I finally put her out to pasture. My current SL has 188000 and under Vitis care it runs like a top, my S while a little newer, with only 76000 miles, runs like a new car. Danny has been my service contact for the past few years, he is great, Brad Barry my sales contact, a real pro.

Im really impressed with the service provided by Viti. When I had a discrepancy with Mercedes corporate on damage from a lease, I called to see if the turned-in vehicle was still at Viti a month later. Jeff returned my call promptly, looked for the car even though it was likely gone. He left a voicemail to tell me he actually found the car, then called me back later in the day because he hadnt heard from me and was worried the car would get picked up for transport before he answered my question. This is above and beyond. Thanks, Jeff and the Viti team!

A first class experience while buying the vehicle followed up by a first class experience with the initial service.The entire staff could not be any more accommodating or hospitable

BEST DEALERSHIP I HAVE EVER WORKED WITH.

Great place to purchase a vehicle, there may be a snag here and there but rest assured the Viti Staff will always make things right. Impeccable customer service.

I been fortunate to own a number of Mercedes in different parts of the country. Needless to say I’ve engaged with many Mercedes representatives in different regions of the US. and they all been great. However, Viti Mercedes of Rhode Island by far has been the best experience. From the very moment you arrive it’s like meeting an old group of friends. the greet you in warm and genuine way using your name. The team Is ready and able to support your need. Truly A+ plus service team.quality.

Couldn’t live without these folks! Sales, Service, office people... alll wonderful! Oh... and I love my MB too!

I always go to VIti Mercedes they are the best! they take care of my cars to beyond my satisfaction. Danny Blinn is my service advisor whom is a wonderful individual to deal with as well as my mechanic Jay Lapierre, he always make sure everything is done to a five star perfection ! I wouldn’t go anywhere else for anything Mercedes.....sales or service they are top notch.

Viti is in a league of their own. Top notch service, great staff and this warrants a loyal following!I always go to Viti for my car service needs. My Service Advisor Doug Eccleston is a top notch professional. Friendly, personable and efficient. Viti Mercedes deserves its Five Star Rating!

Even though my car was picked up at just before 6am, which is way too early for me, the service of course, was great as always. I can count on Susan to explain everything to me and allow me to schedule the pick up when its most convenient for me. The early delivery was just a glitch and didnt inconvenience me. Thank you Viti!

Great service, always a pleasure!

My service manager, Ray, was so helpful in an emergency situation. Also there was no charge for the needed repair. Continuation of the very good service I have experienced at Viti.

Best place to buy a Mercedes

I always have a fantastic service experience with Vitis Danny Blinn. The process is seamless and exceptionally convenient.

I own 3 Mercedes cars/sprinter van and Vitti Mercedes has been there to take care of all of my service needs !Danny Blinn in service is Awesome !He’s saved me $$ because I didn’t need to do a service I thought was dueHe’ll bend over backwards to make the repairs as efficient & timely as humanly possibleThese wisened polite drivers pick my cars up from the cape and leave me with a clean Mercedes car every time, with fuel in them !My last sales experience with Chanthy Ohm was successful for both entities and I got the car I wanted, extended the warranty periodSoo happyI’ve referred Vitti to my clients and Danny has made them all feel like they belonged thereThank you Vitti Mercedes for having my back

I have used Viti Mercedes-Benz for years. They provide quality workmanship in a timely manner. Susan McDermott, my service adviser, is top notch and very efficient. My car always comes back to me looking new! Thanks to all who have serviced my beloved Mercedes through the years.

They take care of you like no other dealership... You are number one!!!

My car new CPO was thoroughly taken care of and the issue was fully explained to me.

I have an older ( much older) SLK 280 that I purchased used from Viti a few years ago. It has been a remarkably trouble free car and a lot of fun to drive. Unfortunately the dreaded check engine light recently came on. I made an appointment with Viti not really knowing what to expect. I didnt spend a lot on this car and it is old....would that impact the service I recieved? The answer was a definite NO. They treated me as if I had bought the most expensive car on the lot in the last few weeks. My service advisor, Susan, was very good and kept me informed of what needed to be done as well as what I might want to have done now or in the near future, as well as all associated costs. Every option was offered to me including pick-up, delivery, and loaner vehicle. Very pleased with the experience.

A breath of fresh air!Viti recently took care of some warranty work on my motorhome chassis.The work was done quickly & with a courtesy vehicle at my disposal.

Ray Machado is the very best! Makes the whole service experience easy for the customer. Loaner car brought to my door in the morning saving me a trip to Tiverton from Dartmouth. Car returned to my home at the end of the day in pristine condition, even vacuumed out the trunk!

Great service

I purchased my ML from Viti six years ago. In all my decades of owning cars, I’ve never experienced the extraordinarily high level of customer service nor auto expertise as with Viti. My car has been serviced with the dealership from day one and always will be.

As always Viti Mercedes Service department is well ahead of all its competitors. Other service departments just cant match the professionalism and convenience Viti Mercedes offers.

Susan in service is awesome. Makes the process easy and goes above and beyond. Always so pleasant to deal with and always keeps you informed. Thanks.

It was my first service visit. I could have gone to Mercedes Warwick but a friend recommended Viti. Service was great and everyone there bent over backwards to be nice and answer questions. Looks like Ill be going there again.

Consistently fabulous service..I wouldnt go anywhere else!

Fabulous service and attention detail. Jonathan L takes great salesman. Takes great care of me.

Gary in sales was great, Debra in finance was great . Very caring staff . Very hospitable.They make you feel very comfortable throughout the car buying process. Very nice show room and very nice cars . I can’t forget Bob the sales man that was always there to help .Thanks Viti

I just purchased my 1st CLA250. It was a big purchase and truthfully scary. I was blessed with Jon Lehane @ Viti Bros in Tiverton RI. He walked me thru the entire process. Made my purchase seamless and was kind and knowledgeable. Then with it was time to do the financial end of it, Debra was a gem. What a great experience. I will be reupping my lease in 3 years when its done. Great service. I will let everyone know.

Purchasing a car from Viti Mercedes-Benz was an absolute pleasure. Everything was seamless, and the staff was extremely knowledgable and professional. Jon Lehane was my sales rep, and truly did an exceptional job of finding the best fit car for my needs. Sarah Avery made the signing process easy...yes, I said easy! I could not be happier, and they both exceeded my expectations. I would absolutely recommend purchasing a car from Viti Mercedes-Benz, thank you for the great customer service and attention to detail.

Great dealership, I was traveling up to Massachusetts and got a blow out. Pulled into Viti and they jumped on right away. The service rep Danny Martinez pulled it into the shop and had me back on the road in about 30 minutes. I was very impressed how professional, understanding and prompt the dealership was for a Mercedes customer just passing through. Thanks guys

Since I bought my new GLC-300, I couldnt be happier and more impressed by the team at Viti. From the sales person to the service manager, and even the kind gentlemen who have delivered me a loaner, everyone has been wonderful! I have worked with Manny a couple times now, and he is the best! Very polite, personable guy, and very thorough with his work. He is also very attentive, responsive, and respects my time completely when I call in for a service request. Kuddos to the Viti team!

I received excellent service from Viti on my recent visit. Russell M. is attentive and responsive to all questions and details. Due to recent surgery, I needed a loaner vehicle that I could get in and out of and he was able to arrange for one in a timely fashion.Another great service experience…prompt, efficient, and courteous…Russ is a great facilitator! This was the biggest job that Viti has completed for me and I am impressed with how quickly it was diagnosed, the parts obtained, and the work completed. Thank you!

Nice place for deale a good Mercedes 🙂👍

Peter Brown is excellent at his job. He listens, takes care of any concerns that I may have and takes excellent care of my vehicle. Hes always available and returns phone calls promptly. I could not ask for a better Service Representative. Viti goes above and beyond to take outstanding care of its customers.....the attention that is given to your customers is very much appreciated......THANK YOU to the entire Viti Volvo GroupNancy K. Saccoia