They were very polite, friendly, and understanding !! K will definitely be using these guys for all my service needs from now on!! They made it so easy and my car was done the next day like they said!! Id recommend Toledo Auto Care - Heatherdowns location to any and everyone I know!!!

Great customer service and prompt scheduling! Very precise in inspection department! I would recommend this family owned auto care enterprise to everyone who has need of auto repair and inspection followed up by expert recommended solutions! God Bless the Poncious family!

This Team is trustworthy, provide excellent customer service, and do quality work. I have always had good interaction with them as they answer all my questions and are thorough. I really appreciate the periodic courtesy check-up too. It alerts me to anything that might be going wrong, or the assurance that all is well! As long as they continue to provide good service, I will keep going there!

Kept me up to date all through the day.

People are very friendly and go out of their way to make sure you know and understand everything thats going on with your vehicle. They keep you posted via email and txt. Give you live videos of issues and concerns going on with your vehicle. They will drop you off and pick you up if your car needs serviced. Its a comfortable atmosphere. Always get my truck in within a decent time frame of my chosing! Thanks 😊

What a wonderful auto shop. I was traveling and staying in Maumee/Toledo and had a car noise. I called im the morning and they easily fit me in for a diagnostic test. They quickly diagnosed the issue and found it was a heat shield and they repaired it free of charge since it was a simple job. Staff are professionals who answer all questions with clarity. Waiting area is also nice with snacks amenities wifi and restroom.

I’ve had everything under the sun done to my car at this place. And every time it’s a great experience. They are wonderful people who really take pride it what they do everyday. I was reluctant to come in because I know how easy it is to have one pulled over on you when you don’t know a whole lot about cars but these guys really do take the time. They performed a maintenance evaluation and was able to tell me what needed to be done immediately and what could wait. Then worked with me to develop a game plan that worked best for my lifestyle and what was most affordable for me. From their customer service to any repair you need on your car. They stand by their work and will take good care of you and your vehicle. Sometimes; in my case, they came to pick up my car while I was at work so they could have it ready for me when my work day was done! Never have I heard of a thing but glad they offer such a convenient service. Love this place and will recommend anyone to go here. Thanks again for all you’ve done.

This is the only place that I take my truck to, because they will take you home and pick you back up when its time to pick up your vehicle. They explain what it is needed to fix your vehicle and send you pictures so you can see what they are talking about.

Jeff and the crew are very professional and thorough! Thanks guys

Got the car in quickly, took photos of everything wrong, and got the work done fast.

Excellent service and reasonable price. They dont try to add on a bunch of services and fluff up your bill. I would recommend this shop and bring my vehicles back here in the future.

Great service, very nice people. They get the job done.

My son is a freshman at UT, we live several hours away. He had car problems over the weekend. I was able to schedule an appointment on their website, have them in contact with my son, and myself, got text updates as the process went along, and was able to pay through their site, remotely, for the work.They gave me options for how to handle the repair, from just doing the bare minimum, up to the full recommended repair, and broke it down for us, in an itemized fashion.I truly appreciate their modern approach to auto service, and customer care.

Did everything right. Courteous, prompt.

My husband has always used the “dealership” auto service but I was finally able to convince him to give TAC a chance. He recently had his front brakes replaced and was very surprised at the customer service he received. We love that the staff does a full inspection and provides us with the details/estimate of repair before ever service. The staff is friendly and the repairs are timely! TAC has another customer!!!

I was a few minutes late for my oil change appointment and they took me off and theyre not all that friendly either I will not give them any of my business

I had my car tow after hours and filled out a service call tag, locked keys in car and left. Next morning, on my way to work, around 7:30 AM, got a call and they asked me questions about the car. Told me they would run a diagnosis on the car and call me back. Called back within 2 hours with the problem and cost. Had to drop fuel tank and replace fuel pump and filter. Done by 3:00 PM. Now that, is good service, when youre wife is on the road every day and needs her car. Thought a little pricey, but quality service is worth the money.

I tried to have my vehicle repaired here yesterday after having relatives rave about their service. I will NEVER go back. They quoted me $1900 for the repairs ($360 just for a battery + installation) and $45 to run a diagnostic check that most places do for FREE. When I picked up my vehicle, a guy told me Weve had your car on the charger all day. It probably wont make it to the next place you take it and shrugged his shoulders. The dealership called me today and told me the $1600 part they wanted to fix was in perfect working order. Total repair price $260! Its very sad how these places take advantage of young women!

Staff and repair technician handled this repair without incident, and were 100% knowledgeable about the repair.They also made sure the repair addressed factory shortcomings for my particular make/model.Work was completed in a timely manner, and once completed, made a 600 mile road trip, with zero issues.

The hep disk very good and he answered all your questions. The time was 6/10 because I did all my schedule online and need one more time to do it that my time lose it. Price is not inexpensive, because there is a place to do the same and cheap.

So very professional. I was in and out in a timely manner. They explained to me what would ne needed and what could be pushed back for financial reasons. As a single mom I was worried about feeling cheated, paying too much and being left with a broken car. I feel as if they were very genuine and knew what they were doing. I witness the guy at the counter encounter a unsatisfied customer and he handled it very professionally, calm and tried to explain their company policy. When that customer left, I was nervous about how that would effect the workers mood and attitude with me. No need to worry the worker was very courteous. I will definitely be back!

Came from ny to Indiana. My engine blew out and I had to get to an emergency repair at any local mechanic. My car just barely made it the lot. We were terrified that we were stranded. However Jason and his team immediately started checking my car and seeing what was wrong. Within 3 hours my car was fixed and back up and running. Jason and his team were very professional and timely in understanding my problem. If you are in the area I highly recommend coming to this shop. They arr he best in the area!

The team at Toledo Auto Care is incredibly kind, professional, and knowledgeable. I am a first time customer and cant say enough good things about the service I received. I scheduled service online (for the next business day) and was able to drop the vehicle off the evening prior to the scheduled service date. I received comprehensive updates (opted for the full inspection) etc... The work was completed and my vehicle was ready for pick-up the same day... The even cooler part of the experience was that I received a compressive report of the service technicians findings (including pictures) as well as the invoice detailing the work and charges.Just when I thought things couldnt get any better, the plot thickens... I was not available to retrieve our vehicle nor present payment (in person) prior to the business closing for the day. Toledo Auto Care even has this covered. They provided me with a link (via SMS text) allowing me to present payment on-line... To wrap all this up in a neatly tied bow, the service advisor placed my key in a lockbox (secured with a code of my choosing) allowing me to pick up our family vehicle at a time convenient for us. Again, I cannot say enough great things about this establishment... I highly recommend Toledo Auto Care...

I was pleasantly surprised. All the good reviews on here are warranted. They are very professional, priced fairly, and seem honest. For example, they did an inspection and ended up stating I didnt need the more expensive repair they initially were recommending. The shuttle is a nice added touch, too. I will definitely use them again for repairs and will start getting maintenance done there too, instead of the dealer.

The guys in the shop were down to earth people, but I dropped my car off Sunday night to be seen Monday morning but it wasnt seen until after 1:30pm. I had to call twice to the shop and ask whether my car has been seen yet because I obviously needed it for the day, hence the reason I had an early appointment for Monday morning. I had a broken spring on the front and to fix that I had to get a bunch of other things fixed along with it, it ended up costing 1500.00 dollars. I felt maybe I didnt need all these other parts to go along with the broken spring that added up to such a large bill. I am laid off due to Covid and that killed me unfortunately, tho the car drives amazing they did great work but I as I said I just feel maybe I didnt need all this extra stuff I had to pay for. Maybe I should have gotten a second opinion on whether I needed to spend 1500 bucks to get the car back on the road.

Incredible service. Very professional and friendly. Definitely an auto care shop that you can trust.

Had my radiator hoses break, was about 400 to replace them both. The diagnostic and the pressure but it was a good job, they also ferry you to and from your home or work if their driver is in so excellent service

They were prompt, courteous, communicated well, and recommended options that were suitable to the problem - and in our budget. Excellent service in every way.

These guys are great. Got my truck in and out same day. Very through with explaining the problem and solution. Only downside for me is, theyre not open on Saturdays. Will definatly use there service again for my other vehicle issues. Great job guys!!!!

They were quick and through. I was in and out.

They are a highly rated business.One of the best 3 in the city of Toledo. They do excellent work.Friendly staff..Clean facility. Competitive pricing .Its where I go for car repairs.

I am so disappointed with Toledo Auto Care. I am posting this after having a poor experience and then multiple acquaintances of mine having poor experiences as well. I feel compelled to write this because in each instance the person doing business with Toledo Auto Care was given a quote for repair work that was 1) not necessary and 2) exceeded cost by more than double or triple what it should. If you want to go here youll be greeted by a professional staff but they will want to replace everything without doing the proper diagnostics. They certainly do not have your wallet in mind when they do anything so hang on to your hat (and wallet)!!

Found a screw in the outer wall of the tire as we were passing through this town during a cross country road trip. Knowing we needed a new tire I came In early and the guys were able to get it taken care of. we were back on our way in no time. Thank you Toledo Auto Care

Ok, very personal able, very informative, I would recommend them, to my friends.

Toledo Auto Care was by far the best experience Ive had with any auto mechanic shop. I havent visited a very big range of shops in my lifetime, but they do things differently than most, in a great way.I was greeted by the owner, Gary. who was super friendly and informative of the service I was going to have performed. They offer a range of drinks and even cookies if you choose to wait in the lobby.Ken, the service adviser, explained their process and showed me additional recommendations upon a courtesy inspection of my vehicle.What I havent experienced with other shops, is they have a very detailed checklist with pictures of the basic components of your car to actually show you what needs to be done. They dont just say hey your brake pads are getting worn They give you a sheet that shows the exact amount left on there, with pictures.Brock was my service technician, while I didnt meet him face-to-face he did a wonderful job taking care of my vehicle and a thorough inspection.They even offer an app to text, call, and schedule appointments. As well as to pull up the detailed checklist of your visit. In the app they also include a reward system for discounts and free oil changes after so many visits.I left Toledo Auto Care with great confidence that they take pride in their work and actually care about their customers, because that is how you get a repeat/life long customer.I cant recommend them enough, I wouldnt refer any friends or family elsewhere.

Very friendly staff and quick service. I would absolutely come here again, hopefully not in an emergency situation next time! They took what could have been a very stressful day for me and made it easy and painless.

Stopped by in the middle of a road trip with a brake issue. They got us in and on our way quickly. Friendly & helpful staff and very fair prices. Recommended to me by our hotel, and I highly recommend them as well!

We were traveling through Ohio on our way home to New York when our car started acting strangely. Not familiar with the area we relied on their good reviews and stopped and asked for help. Despite being very busy they got us into their schedule. We knew we would have to wait a bit so we took their recommendations for a good place for lunch. By the time we returned they had checked out our car, finding nothing stopping us from getting home, and sent us on our way, feeling more confident. The shop was clean, bathroom was spotless, free wifi and Covid guidelines being followed. We highly recommend.

Toledo Auto Care went above and beyond to help us. We were traveling, still far from home, and had a significant repair need. They provides towing services and we had our car back the same day. Excellent customer service and detailed service report with photos, as well as a courtesy pick up. Thank you!

Highly recommend bringing you vehicle here. They were able to tow my vehicle while i was at work, found that it was an easy fix and picked me up to come get my vehicle. Didnt charge for anything other than the tow. Very happy with the services they offer and customer service is outstanding.

Great service, very personable and professional, very satisfied with my experience there

This is my second auto repair with Toledo Auto Care on Heatherdowns. I am very satisfied with the quality and quickness of the work provided. I really love the fact that they are so knowledgeable. I am even more appreciative of the text messages. They give you a complete assessment of all issues with your vehicle good and bad. The customer service provided by their staff is top notch. From the knowledgeable lady that takes calls and gives you information. To the shuttle they offer to get you where you need to go. Most importantly the skillful technicians. I will definitely be back and will refer family and friends. You guys rock!

Very professional and didnt keep my vehicle too long!

Have been a customer for 6 years. They always take care of whatever is needed and help me extend the life of my car. Customer service is beyond expectations

Very friendly, fast took great care of me. Highly recommend!!!

Thank you Toledo Auto Care for the great service. Always an excellent experience. The waiting area is clean and has everything you might need including phone chargers. Yall thought of it all. The service team are so kind and helpful. I have never felt taken advantage of or lied to at TAC. Good local company!

Friendly, Covid responsible, pictures of needed repairs.

Very nice employees...will continue to go there..

Fast. Great communication. Patience. Friendliest group of staff. Definitely felt comfortable with my vehicle being worked on.

As a first time customer I was extremely pleased with the service at Toledo Auto Care. I would definitely recommend the Heatherdowns location. I will absolutely return for repairs and routine maintenance.Thank you again,Linda Bryant

The Staff and service was awesome! We had an issue with our vehicle and Bill really went above and beyond what he needed. The great communication with what was going was greatly appreciated. For anyone in the area, I would highly recommend their services!

The staff member here are absolutely amazing. They are very friendly and make you feel welcome. They offer to shuttle you anywhere you need to go while your car is getting worked on. They are fast and keep you up to date the whole time. I will definitely be going back all the time.

Very thorough, the only auto care place I have ever seen that sends photos of the evaluation. Very friendly staff, and priced reasonably. I will be back the next time I need service.

Awesome service honest informative and a timely repair

Most pleasant experience Ive ever had getting car serviced! From the refreshing phone call to actual good hot coffee in the lobby to the pleasant driver who drove me home, everything was spectacular! Well be back and well definitely tell others. You guys rock!

The Staff is so Amazing and very caring people. They was honest and helped in every way they could to make sure I was walking away with my car safe enough for me to drive. And the shuttle service is great the Gentlemen who drove me home was so nice also I forgot my coffee in the Van and he even brought it back to me 😁 I highly recommend this place!!

This time I only needed an oil change and the work was completed on time with the standard report. I even received a coupon the day before that could be used so it was even better and pushed me to schedule the appointment

I was on a work trip from Chicago to NYC when my alternator went out. TAC was the highest rated and longest standing service station in the area...SO...a great first call to make for my emergency. They were instantly courteous and sympathetic to my issue and had me back on the road within 4 hours. Things could have gone way worse. They drove .e to the movie theater to see a flick while I waited for my vehicle. Top notch crew!

I have been going to Toledo Auto Care (TAC) for years - both locations -and have always been impressed with the staff. Ive never felt pushed to buy/fix anything and always get appointments that are convenient for me. Most often I have one or two children in tow so appreciate their comfortable waiting room with amenities and free shuttle service. Although I may be able to find a lower price, its these conveniences that make TAC worth it.

First time at this location and very pleased! Staff was wonderful, fast, and friendly. The pricing was more than fair and they explained everything thoroughly for me. I will definitely go back for any future repairs, as well as refer family and friends!

I’m from Michigan and I drive to Ohio for school. Car issue came about, they were highly recommended by a friend. And I can see why, I had a wonderful experience. Great individuals, really there to help you with any car issues you may have. They are not just trying to make a dollar. They really care about the people. Hopefully if another issue arise, I’m in Ohio to take it back to them. Wonderful people.

I take all my vehicles to TAC. They offer great service at a fair price. I have never been disappointed.

I needed an emergency repair. Went in without an appointment. They took care of me the same day. And provided transportation to pick the car up in the afternoon. Very pleased with the service

The best place in town we love this place and service just had a oil change. And wipe blades

As always, your team did an amazing job! They are always so professional and courteous. The waiting area is very clean. Each time I am in, I am impressed that these things are consistent.I was in and out within an hour for my oil change and check up. This was very important to me as I needed to get back to work by 9:30am. Everything was checked as expected and they let me know that nothing needed to be replaced or repaired.Please know how much I appreciate your family and your business that is clearly an extension of your family.

Fast and Extremely Affordable.. Recommend to all your Friends.. Best of all 😀 the Shuttle Service. They Got my Gmc Sierra Truck Blowing Nice and Warm for this upcoming Cold

Very personable, efficient and knowledgeable.I was delighted to discover you just a couple of blocks away AND able to make repairs on a SMART car. Even the local Mercedes​/Benz dealership (M/B makes (!) the SMART car) was unwilling to attempt to service it.

Follow-up from the shop on the status of the work being done was a bit slow. Both times when I called for an update the conversation started Im sorry we hadnt contacted you yet. Was not a big problem this time but it easily could have been.

Went over and beyond to keep me informed about progress and costs. Very accomodating and courteous. Shuttle was easy to use.A first rate operation.

These guys took care of my car so well. Thank you very much !!

Toledo Auto Care Heatherdowns does a fantastic job of customer service! I rolled in with a flat tire around lunchtime and the technician delayed his lunch to fix the tire and get me back on the road! Ben and his team provided excellent customer service! Toledo Auto Care is always the best place to go!

You did a great job on my car thanks again!

Great place, but Im still waiting on a price quote. Great experience for an oil change.

Hands down the best shop and auto repair experience Ive ever had in Toledo! Clean atmosphere, gourmet drinks and snacks to make you comfortable while you wait, a friendly driver to shuttle you to and from home/work, and honest repair work for a fair market price. My oil changes here cost more per service than my old shop but I also get them half as frequently which saves me money annually. Definitely worth a visit to experience for yourself! Highly recommend and will refer people here.

I went their office to change my car number plate and did the service promptly without any service charges. I really appreciate their support. Thank you.

Great experience! The location is clean and inviting. Bill who greeted me was very friendly and Tyler who fixed my breaks did a great job. Thanks everyone! I’ll be back for my future car needs!

Great family owned business!! I live out of state and my car broke down! They were there to tow my vehicle and help determine the cause of the problem at a fast rate! The customer service was friendly and detailed oriented! I would recommend Toledo auto care and I live in Indiana!!

The entire staff was professional and transparent with the entire process from the estimate to the installation. The mechanic did an excellent job replacing the rear end of my Yukon.

I been going to them, they the only one I let service my truck.

I service my car at Heatherdowns location - exceptional service every time! It has been so difficult to find an honest and reasonable service repair shop in Toledo - we were taking our vehicles to Findlay THEN I was in bind needed a quick fix so I tried Toledo Auto Care. A definite change for the better with new management. They go beyond every time to ensure that I am a satisfied customer. We now take all of our vehicles to the Heatherdowns location. A++...couldnt ask for better service -Thank you!

Highly recommend this place excellent customer service and valet service and friendly staff

Heatherdowns location. Very friendly, professional and informative. Brad thoroughly explained what was happening with my sons truck and made recommendations. The shop was very clean(high 5 Mary) and inviting. Im happy we have such a shop in our community.

Heatherdowns location. Extremely clean and pleasant waiting area complete with complimentary Keurig machine coffee, exceptionally polite and professional staff, efficient and competitive prices. An outstanding experience start to finish. Kudos to the ownership and staff.

Some dear people I love were touched by the caring and compassion of the people at this business. A whole crew stayed late to put these a woman and her daughter (who was feeling much less than her best) back on the road, when they could have done the easy thing and gone home. May God bless each of you, and may your business prosper.

Toledo Auto Care is by far the best in the area. They treat you and your car very well. The prices are reasonable and I have always felt the job theyve done is amazing. Thier customer care is exceptional with offering coffee, cookies and a comfortable place to sit if you wait. They also offer a shuttle to and from home while they work on your car. My parents, my kids, and I have all had work done here and will continue to do so! Keep up the good work guys!

Thanks to Toledo Auto Care on Heatherdowns in Toledo, Ohio for their help and great service today. I am visiting from IL but needed help to fix my rear license plate that was hanging off with a bolt holding it that was rusted through and I couldnt remove it. I called a few places for help but they could not. Toledo Auto Care got me in right away, saw that the problem was bigger than just putting the plate back on and worked to find a solution that helped fix the problem. They didnt charge me either! What great service and support. Thanks to a great team of individuals at Toledo Auto care with excellent service.

Had a significant failure on my truck that prevented me from further travel, period. I was 200 miles from home and with 500 to go. Ken understood and really gave great service. He also undershot the initial estimate of cost - which I thought was good. It was a good experience out of a bad situation. I was back on the road as fast as I could ever have expected. Thanks for the good service.

Very courteous and thorough. So happy that Toledo Auto Care has a branch on this side of town. I have been taking my care to the Monroe Street location for over ten years now and would not take my car anywhere else!

Best Auto Service I have ever dealt with!! This is the cleanest and very professional service. Most auto shops I have been to smell of tires but not this one! Besides how the lobby offers free snacks and coffee. The owners are very friendly and make sure you are getting the most honest needs for you and your vehicle. I had some issues with my car early in the morning before my long commute to work so I took it to them and they fixed it right up. They even gave me a free shuttle drop off to my home and pick me right up when my car was finished which I thought was amazing. I was able to make it to work that same day! They also have a rewards system and coupons to get you some deals . This is definitely the best place to go for your auto care.

Ken went above and beyond the call of duty. He made sure that I had a ride even after the shop had closed. Excellent service. I have been taking my car to Toledo Auto Care for over 15 years and the service is consistent and reliable, year in and year out. Well run family business.

We are excited that Toledo Auto Care now has an additional location closer to our home. We have found that you can trust them to do quality work at a fair price. Their team is knowledgeable and trustworthy. We recently had two vehicles in for service and highly recommend their professional work and excellent customer service.

Great work they really take pride in there customer service when ever in in Toledo I will alway take my vehicle here nowhere else

My grandma recently passed away and I received her car. For as long as I know, this was the ONLY auto shop she trusted with her car. And so when the car began to need work, I took it to Toledo Auto Care and discovered why she was so loyal to them. Their customer service is truthfully the best I have ever received; very friendly and honest. They even offer rides home! Their lobby is always stocked with free coffee and chocolate chip cookies and great magazines, and is so nice and clean. They did a great job with all the needs of my car and their prices are very fair. I will stay with them just like my grandma did, as long as I live in Toledo.

Came in for an engine scan, came out with great results and they fixed my problems. Really great nice people, did everything they can to help me not like most auto care places where they dont even try to help. I highly recommend this place!

Always a great experience when i get my vehicles worked on. I have taken my vehicles to TAC for many years and have always had exceptional service. They treat me like part of the family.

Very welcoming and professional staff. Got my car in in the morning, received a detailed analysis of everything wrong with my car. Got my car back on time with very good recommendations on what to do next on my car

We always get taken care of with great service. They check everything over, and let you know what your options are. Its nice to have a honest Auto care place in town.

Ive received a number of flyers from Toledo Auto Care and decided to stop in, Im glad that I did. It was a Pleasant visit, the auto Care was neat & clean. Brad was kind and professional. And the Receptionist was very courteous over the phone.

The best place of auto service. Very nice people there and clean environment. Had a good time with them.

The best place ever they are always honest with me and will come back the staff is amazing and the coffee is great like walking into a fancy lobby so clean I will highly recommend this auto care they go out of their way to make sure your visit ends with smiles just knowing you can depend on them whenever you guys are awesome!!