First time in my life I left an appointment for a service without getting what I came for. I wanted to get a trailer hitch and wiring harness installed.1) No one was in the store. Not a big deal, but:2) When I went outside, three employees were just standing there chatting. I was waiting for someone to ask what I needed. The woman (lets just call her Karen) just walked right past me into the store, ignoring me. Also not so bad, but definitely not polite.3) I told Karen I had an appointment at 9. She looked it up in her computer and said I need to come back at 11. Not a huge deal, but I did specifically get an appointment at 9. The install was supposed to take two hours.4) I said that I would like to wait outside when I come back at 11. She argued with me that I cant do that because of the pandemic. I tried to ask what difference does it make if Im outside walking somewhere? to which her reply was practically in disbelief that I would want to wait two hours, and that its drop off only. I also explained that it was a half hour drive, so getting a second person to drive four half hour trips for a two hour wait literally makes no sense.5) She had the most arrogant fake smile. I asked Karen, do you want the business or not? to which her reply was youre free to go somewhere else, and Im not going to stand here arguing with you. So I left.Im honestly shocked someone would argue with me over something so stupid. What difference does it make if I walk outside?

I took my 2011 Crown Victoria to get a hitch installed and wiring harness. I dropped it off at 2:45 pm they called me around 7 to get it. The wiring install wasnt professional at all. I have to take to another location to fix the wiring. I would not let them install any wiring. They had a young kid install it on my car. When I was asking him about why they ran it the way they did.. his response if it was my car.. I would have did it different.

Stopped by to get info. The front desk person was very helpful and gave us all the information needed. Great employee.

I know this is a cliché, but if I could give zero stars I would! The experience was horrible. Myself and my Husband recently relocated to Florida from the Toledo area. This past week we flew him and his Mom, who lives in NC, up to Ohio for us to rent a truck from U-Haul and drive all of my belongings down to where I am now living. After traveling for hours and not arriving in the area until late at night, they were expecting to go to the U-Haul and pick up the truck as it was arranged by the representative. However, much to our surprise an employee attempted to charge my credit card twice and for two different amounts. This of course came up suspected fraud and surpassed the limit on my card, and this of course stopped us from being able to actually pick up the truck. We were never informed that it was not scheduled to be picked up. We got to Toledo and because of this was stranded with no way back to Florida. They attempted to get this resolved with U-Haul while in Ohio so we could still get the truck as planned, but they told me there was nothing they could do. Because of the incompetence of one employee who was not properly doing their job I was not able to get my belongings. He traveled 1250 miles, had his Mom travel 675 miles, and was forced to fork out close to $800 in plane tickets to simply get us back to Florida. This money was supposed to pay for my U-Haul rental, but because of a screw up on U-Hauls end had to just simply blow this money. I am very upset with this situation because now I have to come up with more money in order to now pay for the unexpected plane tickets, the future moving truck, the future expense, and being forced to take off more time from work. I WILL NEVER use U-Haul again! I will make sure people know my experience and hopefully I will save others from having this experience.

If you are looking for customer service and staff willing to go the extra mile to assist I highly recommend the shop on Reynolds rd. I came into the shop needing an installation for a hitch on time crunch and Jessica Anderson was a huge help. I will be back for all of my moving needs.

Every time I’ve come here I’ve been helped with a great attitude and respect. The staff make it easy to get in and get out and they try to help as much as they can. I’m extremely satisfied with coming to this location and Appreciate all the help they gave me. The manager i believe his name is Raphael, extremely polite and professional. Will recommend and return in the future if need be.

Customer service was horrible!I went there to ask about prices and the lady was rude ( like she is the one who gonna give me money not me!)

Was closed early at 640pm. I just needed some boxes. I wish they actually stayed open until the posted time

I experienced excellent service from Jessica and Lindsay! This place has 5 starts from me easily! 😎

The general manager Jessica is extremely rude after they mistakenly charged me for another day rental when I returned truck on time. Still missing extra money charged to my card(other than the extra day rental they mistakenly charged) that Jessica told me I wasn’t charged even after I showed her on my account. She was so rude on the phone I had to take a trip up to the store! Didn’t resolve anything, still out of my money!

Jessica is a terrible manager and deserves to be fired for how rude she is. Absolutely terrible would never recommend getting a truck or ANYTHING at all

This location recently changed ownership I believe, and the customer service is top-notch. Everyone Ive dealt with has been kind, efficient and very helpful. The Uhauls themselves seem newer and run great, too.

They charged me $20 service fee for dropping off the keys after hours. I was on hold for 20 minutes when I called the next day. Someone finally picked up, and said he will call me back. Of course, he never got back to me. Very dissatisfied!

Manager was very accommodating. He gave us a huge discount when we were late and then personally helped us when we were having car problems. Highly recommend this store.

The manager jessica is rude and wont believe anything you say as long as they get their money NEVER COMING BACK AGAIN!!!

I would like to know why there is never anyone there to fill tanks up an why its require in Lucas county to wear a mask in an our of stores but your employees didnt have one on...very disappointed.

Apparently the propane refilling station doesn’t open till 11 am. That is a minor detail you should post beside you regular store hours. Even though there are no other customers on the property they desire to set at the front counter being unproductive instead of selling propane to a customer that needs some.

Review is based on experience getting hitch installed. Calling I had some good and some ok conversations. Later I found out its because if you call the local number but no one picks up (busy, etc) youll get forwarded to a call center. Well I ordered my hitch via call center (unbeknownst to me) and they decided to express ship my part for $66 even though I was in no rush. Thus when I showed up to appointment my price was over what I was quoted on the phone. I was livid. Plus the $66 express was silly considering they called me and pushed my appt back a week because it was not in on time. However, the local people actually in store were wonderful. The gentleman made it right comping the labor to make up the difference for the express shipping I never asked for or okd. They got my hitch put on quickly and updated me while they worked. So call center 1 star, local people 5 star.

This had to be one of the worst experiences Ive ever had at a uhaul location, I called and set up an appointment for 6:30 PM on 8/20/2018 when I arrived I waited around for 20 minutes for someone to even show up at the counter. When he did eventually show up he was incredibly un-professional (shoes untied and running across the lot) he then tried to give me a trailer with non functional lights, then ended up letting me leave with a trailer with no chains to secure my vehicle, so after buying to straps and towing my car, I returned it as instructed to the store it came from. Well today 8/24/18 I wake up to ANOTHER charge on my card from u-haul for $67.51 for the trailer! Im beyond upset with the service I received just to be charged for a trailer that was returned at the time and manner that was instructed by their employee. If you value your hard earned money avoid this place like the plague!!!

I have been there two times for the past week. They are really terrible when dealing with costumers. So slow, and they don’t know how to get the job done.

Made an appointment three separate times to get a trailer hitch on installed and each time I showed up they kept saying, “He’s not here.” I guess they meant the only guy that works there that can install a hitch.

Absolute worst customer service experience Ive ever had. Argued with me about my vehicles tow rating, then tried telling me that the auto being pulled is rear wheel (its not).

Great Service, went above and beyond to help us and get us what we needed. Pam is awesome!

After an 11 hour trip from DC to Toledo, I was told as I exited the highway that my rear lights on my trailer were not working. This was extremely upsetting to me because it was dark for 3 hours of that drive and no one could see my vehicle from behind. A DC U-Haul location installed my hitch and another one set up my trailer. Neither effectively checked to make sure the lights worked.This location, however, was so helpful! I came to them and explained the problem, and even though they didnt have time in their normal schedule to fit in hitch troubleshooting, the manager scheduled a technician to come in two hours early so that he could take a look at it before I had to continue driving. And they fixed the faulty wiring problem for free. It was very appreciated!

If you need a Uhaul or need to drop one off, this is definitely the place to go. They are fast, they dont mess around, and they definitely have every option available to rent.

I reserved a ubox to store items during some renovation to my home and the owner Mark was very rude and very nasty. I hated to rent the box from his store. He didnt have my box ready at the time promised. I would blue recommend this site.

Prompt and polite. Had everything we needed.

Just what I needed in boxes for a quick storage project. Thanks so much, Mark.

I found the staff less than friendly and helpful.

Bad employees working in this area they don’t know how to workI wishe I could give them 0 star

Good selection of different sized vans, which are well-maintained and clean. Service is friendly.

Very nice rentals all different sizes.

Garbage straight garbage

None of the motorcycle trailers had functioning lights. Customer service was great, but was a waste of a hour of my time.

They will scam you

Its a Uhaul. The guys are professional, they get you and out, done.

One person working waited 20 minutes. And guy had an attitude

Worst U-Haul you could ever go to!

Great rates!