Jessica helped my sister and I lease a Jeep Wrangler she was kind, efficient and informative. The staff was professional and explained the whole leasing process step by step. I would definitely recommend coming here

Got my car here about 5 years ago. It was a pre-owned 2016 at a steal! Only had 8K miles and they sold it to me for $16K with financing AND gap insurance. My car still works perfectly fine, runs great and has been a great car.The service department was good. They took FOREVER to change my tires (a whole 6 hours) but they were nice and let me hang out and watch TV and eat all their food.The cars are good, in great condition and even the used ones are fabulous. Im gonna get my next car here, they worked with me very well to get the monthly price I wanted. Hopefully all the patient, well intentioned people that were there before are still there.

What a great team of polite and professional folks, they may be wearing masks (which I appreciate how seriously they take customer safety!) its obvious they are all smiling and ready to help! From Parts to the Service Dept and up front in Sales everyone was ready to lend a hand whenever needed. The only downside was seeing all the great accessory ideas for my own Jeep Wrangler on the vehicles in the showroom, now I am trying to explain to my wife why we simply have to have a rooftop tent! Highly recommend Scott Robinson Jeep to buy or get your Jeep serviced!

Wasted 4 hours of my day. Service Advisor didn’t complete paperwork properly.When brought to my attention I found the solution. He went to lunch and wasn’t concerned about me at all.I’ll NEVER go back after being disrespected.Was willing to give them a second chance. They didn’t complete the proper paperwork. They chose to cancel the work order with no follow up with me.If you go there have very low expectations

Tried to call and set up service appointment for a vehicle I purchased there. Within 2 week span I called several times with no one ever answering the service line. I left voicemails with no return calls. I was put several times on hold with message saying estimated wait time less then 1 minute. I finally disconnected after 10 minutes. I’m currently on hold with message saying estimated wait time 3 minutes and yet it’s been over 8 minutes according to my phone display. The receptionist said neither the general manager, service manager or anyone in charge is there today. Very disappointed in the customer service. Others may have had good service however the very limited contact I’ve had was unpleasant and attempting to get service seems nonexistent. FYI phone is now over 12 minutes and message still says estimated time 3 minutes.

I had an appointment scheduled at 9:30. I was there on time and was told my car will be serviced within two hours. I walked to Torrance Boulevard and back. My car was in the same location as where It was initially taken to. I asked the gentleman when will my car be worked on, he explained that it would be another 20 minutes. I walked around for 20 minutes and came back and my car was in the same spot and had not been worked on. 3 1/2-4 hours wasted. I ended up taking my car without getting it serviced. The worst!!!!

Im so happy with my experience at Scott Robinson Jeep this past weekend! I was helped by Ashley Brown, who went above and beyond in helping me select a car without me having to spend hours at the dealership looking around. Based off of what I was hoping for in a car, he sent pictures of cars that matched certain features I wanted before I even arrived to the dealership. By the time I got to the dealership, all that was left was testing out the car I selected and signing the paperwork! I love my new Jeep Wrangler and appreciate Ashleys help in making the process super easy and quick for me. 10/10 experience, Thank you!!

Christian Rubio and his team provided excellent service! Highly recommended! Very professional, honest, courteous, consistent, communicative. Best service I’ve received from a dealership that actually cared to help me with my problem.

We had a great experience, Jessica and Edgar were both very helpful, professional and warm. I would definitely recommend. We also love our new Jeep!

Addendum liars.For those who do not know, an addendum is the car dealerships version of a hotels resort fee. Only difference is they hide this info from you then when you are down to the finish and ask for all the number breakdowns and point out there is a discrepancy they finally admit to forced additions to the car. One that is not even installed on the car but it is a key replacement program. The other two are clear coat and LoJack. The LoJack that Chris informed me is mandatory $1,500, no exceptions.Here is my biggest problem, just tell me the cost. Dont hide something then try gaslight me into think I am the only one who didnt see your hidden addendum. Chris told me, if I had a dollar for every person confused by the addendum... Yeah Chris, it is because you are misleading people and lying so they are ALL confused.Chris also told me to feel free and complain because We have been here a long time before you and we will be here a long time after you. Nice Chris... Great way to talk to customer. I will absolutely never buy from here. I will sooner drive 30 miles and go pay a dealer who is honest.

I bought my 2013 Ram 1500 Laramie here in 2013 (New) and have had my Truck in the Service Department many times for Recalls, Or Scheduled Maintenance.Every time I deal with Cesar - and he is very Professional, Honest and always gives me Great overall Service.I am very happy with everything I experienced here and will continue to use them in the Future.Cesar is a Huge Asset to the Service Department.Thank you for everything!

Horrible with communicating with customers, if you are not financing vehicle and paying straight cash. Highly do not recommend! My car process started off okay but once they received the check it went down hill, communication was a no go.I definitely will not be buying another vehicle at this dealership nor will I be referring anyone to purchase anything from here

Completely baffling experience at the service department. Made an appointment to have the A/C checked in a Jeep that was still under warranty. The service advisor wanted me to leave the car for 4 days before it would get checked out and no loaner would be provided. After negotiating for 30 minutes they finally agreed to give me a loaner and to at least check into the issue that day. I called later that day and they said it was being checked out that moment and to expect a call back in 30 minutes. When I called back 45 minutes later they told me the service advisor had gone home. No one ever told me what the problem was. I took the car back the next day and will never return. Avoid this location for any service needs.Following up, I reached out to the dealership and said I was willing to discuss. An internet assistant asked to confirm my phone number, which I did, and then said they could give me a call to discuss. No one ever reached out to discuss.Took the car to Huntington Beach Jeep where they explained everything clearly, provided a loaner, and got the A/C working again, which was all covered under warranty. Even though HB Jeep was far less convenient of a location, they were at least professional and resolved the issues.

I would give this place 0 or negative stars if I could.Im not one to write bad reviews but wow, this place is a disaster. They hang up on you when youre in need of service and dont accommodate your needs. They are shady, rude and their customer service is even worse. Save your time and do not come to this dealership.I bought a brand NEW jeep and they gave me the car with discontinued tires! 3 weeks after purchase, I had a flat tire and the car doesnt even come with a spare tire!I spoke to other customers who had this issue and I am working on filing a class action lawsuit against this dealership and Jeep for malpractice and putting their customers in harm. In addition, when I called to to speak to the general manager, they would hang up the phone on me.Take my word on it- from someone who doesnt even take the time to write bad reviews!Please message me if you have the same issues!

Worked with Chris B. He did a great job throughout the entire buying process. I walked away with a 2021 Ram 2500 that was everything I wanted and more. I wanted a very desirable vehicle with very specific features and Chris accomplished finding the vehicle for me. I got the vehicle I wanted and at a great price. He did a great job and made my family and I very happy. Thanks Chris at Scott Robinson Chrysler Dodge Ram!

I dropped my car off on Friday because it started shaking and my engine light came on I was then told I was going to be charged 370 just to check the car out after calling a million times speaking to several people they agreed to waive that fee I dropped my car off Friday afternoon was told I would receive a call Saturday, Had to pay for a rental over the weekend, after calling 4 times Monday I finally got a call back after 2pm letting me know my car needed to have an engine coil replaced and wouldnt fall under my lifetime warranty to the engine I agreed to pay because I obviously need my car for transportation when I received the bill labor came out to be exactly what I was being charged to have my car checked out 40dollar part and 400 dollar labor. Its insane how they wont answer my questions or return my calls now

Scott Robinson Jeep dealer, please improve your service appointment system. I made an appointment for 7:30am. When I arrived I was told that I’ll have to leave the car for the whole day. Thankfully the time was reduced to half a day, only after I looked and sounded shocked that it would even take that long. I got my car back 5 hrs later! The recall repair was estimated to take half an hour. I do not mean to be rude, but usually when I schedule appointment somewhere it is so that I get attended to relatively quickly. If I could recommend a change in the system, I would suggest to advise everyone that it’s a first come first serve basis, and have a limit on the amount of cars that you will accept per day. I think that will remove peoples surprise when you tell them you have to keep their car for a full day.I am thankful that the service team took care of the recall issue, and I would be willing to come back again if further repairs are needed on my Jeep.

I went to get a Voyager and I really liked the car after doing a test drive. But when it came to signing papers I noticed they were adding about $4000 of extra costs. Like, they were adding a $1400 tracking device. They told me it is required so that if the car gets stolen or something they can find it. LOL. Then why am I paying for insurance ? If you buy or lease a car from this dealership prepare to pay for double insurance. And prepare to pay at least $4000 additional for add on stuff you are never going to use. Very disappointed they wasted my time like that. Avoid these crooks. I went and bought a luxury Toyota Sienna for the same price. And Toyota’s retain their values better than these junk Chrysler’s.

I scheduled my 21 Rebel for service because the front sensors are not working properly. I arrived on time only to wait for an advisor then they tell me no rental cars due to Covid but its advertised on their website. This is why I rated 1 star, my vehicle wasnt touched for a whole day, no phone calls, no updates and i was told the electrician was busy so it might be another day without my vehicle. I took back my truck and scheduled for a new day Sept 3. Im not going anywhere this time and will demand the electrician look at my truck as soon as it gets there.

Came to this dealership with my mom after having a horrible experience at the one in Huntington Beach. Walked into this dealership and we were greeted by Michael, we explained to him our situation and what we were looking for. He without hesitation helped us and did hes best to get us the best deal on the Jeep Renogate. After Micheal got us the best deal we finished the paper work with Steve. Steve when above and beyond to get us the best insurance and everything we needed for our new vehicle. Overall we had an amazing experience at this dealership.

This was my second time purchasing/leasing with this dealership. I felt like I received a good deal, especially on my new lease. My sales associate, Ashley, was helpful, kind and knowledgeable. He pointed out so many of the well thought out details that make Jeep what it is. He was super helpful in getting me on the road by assisting in pairing my phone with the Jeep. I’m really excited to get my Jeep dirty!

PARTS DEPARTMENT HAVE ALWAYS BEEN RELIABLE AND DEPENDABLE. JOSUE, IS VERY KNOWLEDGEABLE IN PARTS LOOK UP AND CUSTOMER SERVICE. THAT THE LAST TIME I WENT TO PICK UP PARTS, THE DEALER LOOKED VERY NICE. THANK YOU FOR PROVIDING GREAT SERVICE.

I ordered a bed cover and liner for a truck. When parts came in, I wasn’t notified. Upon my call to check status and request installation, I was given an appointment the following week. I arrived at my appointment for the installation at 9:45 am. I was told that I may need to leave it overnight. I was not happy since I planned to wait for the process to finish. I spoke to the service manager Brian (sp?) He did not provide a card. He told me the appt. was only for check in and not the work. He said my email should’ve explained. Didn’t get an email & asked what he would do about that. He said make sure I got an email next time. So, I’m going to sit in front of their place all day and night if need be. But it’ll be the last time.

Really great experience with John Morovitz on the sales side and excellent help from Ammar Nakami with issues post sales. Both men went out of their way to help me solve the issues and rectify the problems in an expedient and professional manner. Cant say enough about their customer service skills. Very impressive and totally happy with my Jeep Gladiator!

Went in with my sister greeted immediately by what seemed like a new sales guy. He was great when he took us in to the office he was searching up what we were looking for. Sister was ready to buy or even reserve the car on the spot. Then Chris didn’t catch last name came in, the rep that was helping us out introduce him but Chris did not even Acknowledge us what so ever. Went straight to telling us why we can’t do what we want. Then making it seem like it would be too much trouble for them to order the car. His whole attitude towards us was horrible. Not sure if he was discriminating on us based on how we were dressed, look, or that we look young which we are not no teens in our 30s, or even race. Now we are at carmax down the street signing paperwork as we speak. Too bad for you Chris no commission for you, and I feel bad for the new guy as well!

So far we are off to a bad start I came in last week for oil change on my 2017 ram eco-diesel I was told I can get here anytime between the hours of 730 and 3 PM and they will take care of it I arrived at 1 o’clock and was told that I would need to leave my vehicle overnight for an oil change because they would have to take my truck to an offsite facility and there’s nobody here in the afternoon to work on my truck I put a call into the manager but of course did not receive a phone call back I know I have arrived this morning at 7 AM just to be told that the diesel tech is not available today and that I cannot get express service but I can drop the vehicle off like I’m coming in for regular service they will assign it to a service tech and they’ll let me know later today when it’s ready We’ll see if they can do anything to improve their rating but so far it’s not looking good

Avoid going to this dealer. I had order a scatpack with Brian isawa. This guy wanted to charge a crazy price wanted to mark up the price. When I canceled the order he told me that I can’t afford a car like that, that that type a car was not for me. He was so unprofessional. He doesn’t even know how much money I make. Long story short, I went to rydell dodge dealership. And got a way better deal and saved myself 10k. This guy started telling me that I can’t afford that car without even knowing me. He was even telling me that, he was probably not going to be able to give me my deposit back, from when I order the car. I’m glad I didn’t do business with this guy. He needs costumer services skills and thinks that calling costumers broke would fix the situation. Now I know why this place has so many bad reviews. Who ever is in charge is not doing his job keeping all this unprofessional people there.

My family and I got a new car from the sales agent Brandon. He was very respectful and answered all of our questions and we walked away happy with our new car. Thank you Brandon, thank you Alberto, and thank you Pete. You were great help!

Had service work done on my 2015 Ram 1500 This weekend and was pleased with the experience. It was busy but everyone was polite and handled the heavy workload efficiently. The work was done quicker than estimated and the level of customer service was great. Brian Moore went above and beyond and Danny and a couple other guys I cannot remember names but service department related, were all very professional. I have been coming to this dealership for service for years and have always had good experiences and this was nothing less. The bad dealer stuff you hear is not what you get at Scott Robinson Ram, Jeep, Chrysler these guys are great!

I have been a bit of a difficult customer with other dealerships. So although this is a late review, it needs to be said that my experience in August 12-14 2020 was exceptional. Brought in my Jeep with a leaking radiator, was fixed by day 3. (Dealership is understandably having trouble meeting the demand for service given covid, etc., so three days is very reasonable.) My requests to Cesar A were politely considered and politely dealt with.Ill definitely be back.

Update: I reached out to the manager jnelson, hopefully he responds, will update again.I bought a Jeep last December and a few months later the paint started to chip on the front bumper. I saw it at the beginning of quarantine so it was not a big priority. In June, I contacted the dealership and they were no help. I tried again in September and still nothing. I tried one last time in the beginning of this month and no response yet. I believe I have been very patient but their customer service has not been satisfactory. What a way to treat your customers.

The entire experience here at Scott Robinson was fantastic from start to finish. Nearly without missing a beat upon my arrival, I was greeted by Jeff Azar who is a sales associate whos approach to sales is one of absolutely no pressure whatsoever.After talking to Jeff for a bit and expressing my interest in a specific vehicle, he promptly introduced me to the Sales Manager, Ammar Nakami. I cannot express how helpful and straight-forward he was when I wanted to know specifics about the vehicle I was interested in. He helped me get an amazing deal on the vehicle that I wanted and the entire process was super smooth.I had a chance to meet and speak with the General Manager Joel Nelson who really exemplifies what it means to be professional and friendly. He really runs a great facility and was honest and forthcoming when I expressed concern over a matter I had previously concerning a service issue. He assured me that if I ever ran into any problem whatsoever, to feel comfortable coming straight to him with any concerns that I may have in the future.I am very happy with my overall experience. This is my second new vehicle purchased at this dealership and theres just a level of personal attention and willingness to be fair and make sure the deal happens that is missing at a lot of other dealers. Bottom line, Scott Robinson has me a customer for many years to come!Thank you Joel, Ammar and Jeff!

I came to the dealership without an appointment because there was fluid leaking from my truck. There were a few cars ahead of me and I was afraid they were not going to be able to fix my issue on this day.Thanksgiving was the following day, and I didn’t want to be without my truck. Caesar A. Let me know that he would do his best to get to me that day, but couldn’t promise. In the end they were able to fix the problem which made me a satisfied customer. Thank you so much Scott Robinson Chrysler Dodge Jeep Ram of Torrance team.... you made my experience amazing.

Called ahead confirmed they could perform an oil change. But….. They Ran out of oil! Unable to perform an oil change!

The worst sales people.They don’t even take you to a desk or treat you like a decent human.If you’re asking too many questions they get defensive.And don’t even try asking them for water because they don’t provide, even if you make a deal with them. I’m glad I wasn’t the one who purchased a vehicle from them.

Though new & only 6000 miles after 5 months, theyve always managed to handle all issues. Their new waiting lounge is very nice & roomy. If youre thinking off-road worthy, but not a Wrangler, think Trailhawk. Solid rig.

Really, REALLY bad follow through with this place. I was in the market to buy a Jeep Wrangler. I went in person and did a walk through. A couple days later I called only to leave a message with the person who left me a card. I called again the next day which is crazy and didnt pick up again. I ACTUALLY called for the third time to the dealership to get ahold of this person and they didnt respond so I ended up buying my Jeep somewhere else. They totally lost a sale..... I was like WOW . . . one star at best just for because I like Jeeps and I was able to walk around and look at all the nice Jeeps. Oh . . . I forgot, I called about two years later to get a tune up . . . . ssaammee thing........

Can I list zero stars?Run from these crooks.Spent 450 bucks for a dupe jeep key and an oil change.Picked up car - and they forgot to include the $400 new key!After 10 minutes, they found it in the back.Incompetent and over priced.The location in signal hill couldve done it for much less.I - sadly - picked a more convenient location.Never again.When confronted with their incompetence, I was promised a $50 dollar reimbursement from my salesperson.After 8 days - still waiting.Thanks Scott Robinson for your dedication to your clients.Shameful.

Excellent service. Clear communication.

Excellent customer service! One of the best experiences I have ever had purchasing a car. Thank you Connor Schultz! And thanks to the entire finance department for all of their excellent service.

Humberto was excellent, addressed what the items needed to be done, and how long the corrections would take. Kept in touch, updating with status.Job well done!

HELPFUL TIP TO GRAND CHEROKEE SHOPPERSIm giving it 4 stars so hopefully more people will immediately see this, This Dealership deserves 1 star. I leased a Grand Cherokee Altitude from Scott Robinson a few years ago, I loved the car but did not have the best sales experience. Since then Ive heard they improved so I gave them a second chance when I began my shopping for another Grand Cherokee and what a mistake that was.Their sales managers are an absolute joke or think the customer is an absolute joke. Ive contacted them numerous times over the course of the past month attempting to get information and a deal for their Limited X and they say theyll call you back and never follow up. Its like they dont take your business seriously or care about it, maybe its a sales technique to make the customer chase after them. Im not sure what it is but its disappointing.Not only that but when they finally get back to you they have the audacity to give you ridiculously high lease numbers that go way above the value of the Grand Cherokees they are selling.I ended up going to Jeep in Downtown LA where they didnt treat me like a burden, I will be recommending all my coworkers and avid car shopping friends to go downtown instead of Scott Robinson.In my shopping experience over the years Ive noticed a trend that most of the overpriced lease deals have all come from South Bay dealerships and Santa Monica. Try heading to the valley or downtown for the best deals.RESPONSE to Scott Robinson: I gave you my business in the past and your dealership screwed up majorly and lost my SS#, clearly that was a mistake and I shouldn’t have expected your dealership to hire better employees, it was a mistake to believe things might be different a second time. As I stated, I did not give you my business this time, I went elsewhere and others should do the same if they want a better deal or to not have their personal information compromised because of sloppiness by your employees. What a disappointing response from the same sales manager I spoke to on the phone.

Told I wouldn’t get the car same day or maybe not even the day after, which is fine by me, covid makes things go slower. But 2 days to diagnose my car, then told the next day I can pick it up just for them to call again and find a new problem an hour before I’m supposed to pick it up. It’s been five days now and have heard no update for two days on when I’ll get my car back, and now they’re closed on Sundays, not to mention the cost for maintenance. The whole point of an appointment and brining my car on a Tuesday was to get my car back before the weekend, not a week after I’ve dropped it off

I had a great experience. Jeff Azar gave me great service and worked very hard to get me in the car I wanted in a deal that I am happy with! Thanks guys!

Ashley Brown assisted my girlfriend in purchasing two new vehicles and he was great throughout the entire process. Very personable and down to earth guy who will be honest with you and find the best solution for you.

David Drew was extremely kind and compassionate to my needs, granted I havent driven the car in a year due to some health issues. Now Im back in the drivers seat and rolling again. He also worked with me to not to break the bank to bad🤗. He is knowledgeable and very professional, thank you David for what you do for people like me❤.

Bad customer service by Jeff (salesperson). Went in looking for a Dodge Ram 2500 Diesel. They did have one, but when we got back from going to look at it, Jeff was very unhelpful and not willing to work with us unless he ran our credit. Just kept shutting us down, thinking we weren’t serious. Needless to say, we went to another dealership that same evening and bought from there.

I started going to Scott Robinson since they bought Dodge world years ago and have always been happy with their service. The service department is great but their is one person who in my opinion is heads above the rest. Thats Caesar! He was the only service writer brought over from Doge world when Scott Robinson took over, which says something about him. Hes always friendly and up beat and extremely knowledgeable. When I come in for service its like going to see an old friend. Anytime theres been an issue with my vehicle Caesar always goes the extra mile to remedy the situation. When I make an appointment for service I know Im in good hands. Caesar is an import asset to Scott Robinson and the service department.

Called for service. Transmission fluid change. They told Me cal back in a month and a half 😆 ... What a joke.

Made my appointment online. Arrived and was greeted by Yolanda. She wrote up my order and asked me if I had any questions. I asked about some optional services, she said I didnt need it. How great is it when your service advisor doesnt try to sell you stuff you dont need? She is friendly and very quick. My car needed to be held overnight and they ordered a rental. I was out of there in minutes. Yolanda called me the next day that my vehicle was ready, again out of there in minutes and on my way. I looked at the service area where they fix the cars, it was the cleanest mechanic area Id ever seen. I am very happy with my experience at Scott Robinson.

Worst customer service I’ve ever had at a dealership. We love our Jeep, but trying to get any work done at this dealership is a nightmare. Avoid this dealership and get your Jeep somewhere else!

I am not one to write reviews, but I need to take the time to give credit where credit is due to Yolanda Dunn. Amazing customer service can really make a big impact in peoples lives. People think that customer service is all about good business. Its not. Its about making your business human and making it into a real community member that can uplift the society in interacts with.If you dont have time to read the whole story, the summary is:1) Yolandas patience, empathy, skill, professionalism, and willingness to go the extra mile LITERALLY made a huge impact in the quality of my life2) This is the 3rd place I took my Jeep to. No one else could figure out what was wrong with it and they had accurately it diagnosed in hours. It runs great now!Heres the story:I bought a Jeep from a dealership in February. I have a minimal budget and am in the process of rebuilding my credit after a physically and financially abusive marriage. The only option I could come up with fast for getting myself off of public transportation during a pandemic was to go to a buy-here-pay-here dealership with a harsh interest rate. I decided it was worth it to be safe. I bought the top tier of every warranty they had.The Jeep stalled out in the middle of a 6 lane highway on the 30th day of my full warranty, 100 miles over the cut off. I was travelling to Northern California to see family. I spent the next 10 days fighting to get the repairs covered by my warranty while stranded in a motel in the middle of the state. To make matters were, I was dealing with an issue that mimicked breast cancer at the time. I was missing important Dr. appointments, that were hard to get, that would help diagnose if my issue was breast cancer. I, like my Jeep, felt like I was broken down, stranded, and didnt know why. :0( It was a hard time.The Jeep went to two different shops who were both perplexed at what could be causing the issue. Finally, they noticed something -- the dealership that sold me the Jeep had taken the liberty of snipping my factory anti-theft system out and improperly installed their loss prevention GPS system that keeps my vehicle from starting in the event I dont pay my bill. It was causing a variety of electrical issues.Believing it fixed, I successfully drove home to LA. In not but a week the car had yet again come to dead stop, this time in the middle of a major intersection. My medical issues were becoming increasingly expensive so I parked the Jeep for a month until I could afford to have it towed into Scott Robinson Jeep.There was a continuum of issues with the warranty. The warranty companys odd system for processing claims conflicts with Scott Robinson Jeeps policies. I had a particularly hard time trying to rectify these communication issues while I was working all day and not permitted to use my cell phone. Yolanda and I had to play telephone tag day after day after day AND SHE REMAINED PATIENT WITH ME NO MATTER WHAT. To be honest, if I was her I would have been annoyed with me to the MAX. I was feeling so hopeless. Eventually, Yolanda figured out a way to solve the issue herself (thank god) and got clearance to contact the warranty company directly. They swiftly denied the claim. I kept arguing the denied claim until they finally relented.By Tuesday, Yolanda had called me to let me know work was complete. They had solved the mystery of my stalling Jeep! When I got there, yet again issues with getting the warranty company to pay, despite the fact that they had already agreed to. Yolanda placed a call to them to figure out what the deal was. She very patiently and professionally helped me handle that whole situation with them.She then took an extra 30 minutes or so to be on the phone and do paper work so that the payment could be pushed through IMMEDIATELY.I was driving out of their in the sunshine within the hour. Yolanda was a true blessing in my life. Thank you SO much, Yolanda.

Loved it! Brian and John took car of on going issue no one else could figure out! And Amir helped with getting me what I needed. My only goto now!

Welcoming, fast, the test drive was nice by myself, no pressure, easy. They try to sell to you the most premium options they own not considering your needs nor budget otherwise nice.

Very nice people but poor communication between departments and not in any rush to help you out. I bought a NEW wrangler and the screen went black. Its been over a month and 3 visits to the dealership and no one seems to want to help.

David Dew gave me great service, actually, he went above and beyond. I will do future service at Scott Robinson.RegardsEd Sutter

Great car buying experience.!!! Michael Baires was my salesman, he was very knowledgeable and he listened to exactly what I wanted and found my exact match. I suggest anyone who is thanking about purchasing a new care check this dealer out. They have a Huge storage lot full of new vehicles. 2nd purchase I have made at this lot. Always happy!

Great people and service. They always provide my family with the best deal and an honest and transparent deal. The GM Joel is terrific.

Continued bad service, lack of follow through, no communication, and disregard for my situation for service and car rental. Rental car reservation never happened as they said it would. I had to do it myself. It wasnt until days later I finally found out who my service advisor was, Caesar. Between him and the service manager, Brian, they both lack competency. Its was a challenge to get Caesar to contact me and actually have a conversation about the vehicle. Never did. Now trying to pick it up, cant, because I wasnt communicated to they close at 2pm on Saturday. This is another form of communication I expect from the advisor. I want my car out of service today!!

Good place to get a vehicle. Friendly staff

John Morovitz and the entire team at Scott Robinson make buying a car an easy and Covid safe process. Loving my new truck and would send anyone I know needing a car to them. Great team

Yolanda Dunn was my friendly service advisor who greeted me promptly at my scheduled appointment time of 7:30 am at Scott Robinson Chrystler Service Center. I appreciated her thorough inquiry of my service needs and realistic expectations for completion. I just wish my car would have been washed as was part of the service package I purchased.

Walking into the dealership, the sales personnel were great, test drove the car and was very happy with the car. My next experience is where the the finance manger Louis tried to take me for ride, bating and switching finance charge and optional services/increasing the cost of the optional warranty by $1000.. Caution: be sure to come in with your own financing and have the information readily. Although I came in with my own financing, sales personnel shopped other banks and offered me the highest APR, even though my bank approved me for a much lower finance rate. Louis said to me, in order to get the lowest APR, I had to take the optional warranty and inflated the price by $1000. The next morning, I contacted my bank who confirmed my approved financing, That afternoon, I went back to the dealer and demanded the terms and rate my bank offered me. I was very disappointed with their shady finance practice. I will not go back to that dealership for anything, nor would I recommend it to a friend.

My experience with Yeimy Beltran, the service advisor was great. She promptly greeted me at my 7:30 am appointment and took down all the necessary info after asking me questions. When the service was done, she called me. Great one day service. If there was a slight dissatisfaction in my experience with Scott Robinson Chrysler, it was the price.

Earlier this month I took my Jeep Wrangler for the 10k scheduled service (oil change, tire rotation, etc.). The quality and promptness of the service was outstanding. I had scheduled the appointment through Jeep Wave. I highly recommend it.

David at the Jeep Dealer helped me and he was really great! He took care of the remote i needed, i got out in record time and he was so personable

Terrible place to try and buy a car. I went in perfectly aware of my credit score & how much money I wanted to put down. When they ran my credit they told me it was a 100 points lower than what it was. Not only that the car I wanted was $15,550 and I wanted to put 5k down which is a pretty decent down payment. Then they told me they couldn’t approve me unless I put $9,000 which is ridiculous! I have the money but I’m not going to do that. This would have been the 3rd car I’ve bought from the dealership I know how this works. These people like to scam women! Go buy a car somewhere else

Went there for a couple of issues with my car. Beware they charge $175 for an inspection regardless if they find something wrong or not. If they do the inspection and if the issue(s) isnt covered by a warranty its your cost. They advised me of this, so just a heads up. Many local places offer free estimates.-They gave me a quote for work on my AC and my rotors as I complained of odd noises and brakes squeaking. They quoted me $750+ for AC work that may not even be the issue but they needed to do it to further identify the issue on top of the $175 inspection fee. They also advised of $600+ for work on my rotors which should stop the squeaking.-I declined the work and went to pick up the car and was there waiting for over an hour trying to get my car back, very poor customer communication ultimately was the delay.-Took it to a local mechanic and they looked at it and fixed the AC issue for $20, washed off some salt residue which was actually causing the squeaking, and installed the glove box which the dealership just left off after they changed the cabin filter during my oil change.Ultimately terrible experience and just go to a local mechanic as they will be much more fair and reasonable and actually diagnosis the problem not just quote for items that make them more money.

I have to be thankful for a great service 😎I had to service my truck and they put me on rental so could go back to town

Coughing and sneezing the entire time I was on the phone with the parts department, and he couldn’t get his wording properly, were he was mixing up parts. As well didn’t hear what I had to tell him, more than once.

I purchased a Wrangler Rubicon EcoDiesel 2020 model and from day one the car had loose steering wheel. I complained to everyone from services manager Brian to Joel the GM and Tony who sold me the car and FCA and first 4 months I was just ignored, month 5 the TSB was issued by FCA and took my car in to be addressed, after a month they changed the steering box and for some reason the car still has loose steering wheel when driving on the freeway above 55mph. I made few videos and showed them, they even asked if video was done after TSB which was. Due to Covid they wont drive with me for me to show they issue, they will drive if you buy a new car, there is no covid restrictions. When I drive is hard to keep the car in the lane. I dropped the car twice since the TSB was done and still no fix. This was $67k business I give to this dealerships and I have a car that is very difficult to drive long distance on the freeway. This is just ridiculous.

John was our sales person when we got there left like we made a new friend, none of the process felt forced or intimidating there as trasparent as they get they helped us out with our less than Perfect credit score left in a 2019 vehicle! Totally recomend the friendly hospitable staff was awesome

We came in checking for minivan options. Our sales rep, Jeff Azar, walked us through many different options. He showed us used cars that we were interested in, and then took a lot of time to show how we could get into a new vehicle as well. He literally spent hours with us, showing different models with different options. Then he worked a small miracle in getting great financing options and all. The finance team was very helpful and everyone was totally professional in getting us into a car that we never thought we could get. We look forward to working with the Service team, as we bring the car back for regular service.

Private own business that feels like family from start to finish! We intended to look and ended up buying because of hassle free test driving, variety in inventory, and honest/straightforward explanations and answers to our questions. Our salesman Connor (ask for him) provided options based on the features we were looking for, multiple financial options and breakdowns, didn’t up sell while keeping our budget range in mind. During the negotiation and paperwork process, manager Larry stopped by to check in and make sure we were content & happy. Even though it takes roughly 1/2 a day, the last leg of signing didn’t feel strenuous because Louis in finance kept the explanations lively while singing his original songs. I recommend them every time if you’re looking for a great car purchase experience.

Ever step of my car buying experience at Scott Robinson Chrysler Jeep Dodge was as good as it gets. My salesman was very knowledgeable and courteous. He made sure I understood everything about my new Jeep Cherokee. I was very happy with what they offered me for my trade in, which was a 2017 Jeep Cherokee. This is the third Jeep I’ve purchased from this dealership and not my last.

I had been shopping around for some time for my Jeep and checked out many dealers. Daniel was able to help us out. I knew exactly what I wanted and he was outstanding throughout the entire process! He maintained his professionalism throughout (which is a lot more than I can say for many of the other dealers and salesmen I went to). He was very polite and did everything he could to get us a great deal. Only downside (minus one star) and it was not with Daniel was that my debit card was ran twice for the down payment on the financing side of things and it still has not been returned to me. Still working on getting that refunded. Aside from that I am extremely happy with my purchase. Thanks Daniel!

We just bought the Chrysler Pacifica Hybrid from this dealership. This dealership is good 2 hour drive from home. They had the car we wanted. Communicated with Daniel (Internet Sales) at the dealership multiple times before we went to purchase the vehicle. Daniel has been very responsive and courteous thorough-out the process. Pleasant experience at the dealership with Daniel and the finance. Highly recommend it.

I had a very Awesome Experience yesterday at Scott Robinson Chrysler and salesman Chris Bayne helped me get the exact car I was looking for. He helped me make a great Selection with my Dodge Durango. Chris is very knowledgeable and was there for me and made me completely comfortable. Louis Zelaya was Awesome as well and very informative and made me feel better about my choice with my Brand New Dodge Durango. If I could I would give Chris, Louis and the whole Team 10 🌠‘a.

We found the perfect truck for us and our salesman Jeff Azar treated us like family. He walked us through the entire process, got us the best deal possible and we couldn’t be happier. We strongly recommend both Jeff and Scott Robinson Chrysler Dodge Jeep Ram in Torrance California!!!

I went to Scott Robinson Jeep and Dodge in Torrance recently for an oil change and a complementary 27 point inspection. Though they were a little busy at the time they were able to accommodate me. I was in and out in 11/2 hours. Cesar A. kept me appraised throughout my stay by text, (very convenient). I was completely satisfied and would recommend them to friends and family. Good job by all. Shawn

The person that help me name is Christian Rubio I believe thats the last night is my regular service guy and I never have a problem when I take my car in for service play today good care of my car and keep me informed on West next for my vehicle I appreciate his hard work

I have been coming to this location since i got my Caravan and i love how well im treated here. Yolanda who helped me was super attentive, kept me informed, and simply cared that i get my car fixed ASAP. Thanks Yolanda!!

Their service department blows! I’ve had the worst experience with them. I ended up selling my Durango because every time i took it in, it came out with more issues. I refuse to purchase a vehicle that i have to get serviced there. I own a Toyota Truck now. There is no other Dodge/Jeep service in the SouthBay area. So i had to purchase a different vehicle!

After a stressful day, I was assisted by a service manager named Brian! He was very helpful and kind which meant SO MUCH to me because I was very overwhelmed and frustrated! Brian saved the day after an employee in the parts department with a bald Cut and tattoos on his fore arm gave me FALSE discouraging information. Brian I Thankyou for not only doing your job lol but giving me a great postIve experience during of tough time, most importantly THANKYOU for knowing the CORRECT information before sending me on my way ! I’d promote Brian!

Bought a brand new 2016 Jeep Renegade and I already have problem with the damn car. Cracked serpentine belt and the Sirius XM Satellite and Bluetooth sucks and dont work! Look good from the outside tho.

I recently had 4 new tires installed on my car, and the service was great. Check in appeared to be a very long line, but moved fairly quickly. They allowed my car to stay overnight so I could pick it up the next morning which was convenient, given my work schedule. Upon pickup, Yeimy even helped to retrieve my car when the valets were busy with other cars. She was very helpful from check-in to check-out and made the process very quick and easy.

I, like so many others here, got fed up with the horrible service of my Jeep here. I recently needed service and decided to take a chance and go to Glenn E. Thomas Jeep in the Signal Hill / Long Beach area. It was waaaay out of my way. But Im happy to report back that they were AWESOME!!! Super fast, super efficient, super communicative (regulars calls with updates!). My 2008 Jeep hasnt run this good in a long time!!I am so done with Scott Robinson! If you are too - Id recommend Glenn E. Thomas! I dont work for them - they arent paying me to write this.Just passing along my great experience here to other customers frustrated with the poor service of Scott Robinson! Oh - and when I shared my frustrations about Scott Robinson to one of the reps at Glenn E. Thomas dealership, they said they get a lot of people coming to them now who are former Scott Robinson customers! They won me over in one visit!!! Will not be going back to Scott Robinson!!!

Sales Team was excellent. The 1st NOT pushy team. I would go back just because they let you browse and youre not followed around like vultures waiting to make a sale. They know when youre ready, theyll assist and they did.

I had a great experience in my purchase of my 2019 Dodge Challenger GT! They had the lowest price in town so I didnt mind taking the ride from the Valley. Conner made my experience a joyous one with his knowledge of the car I was buying and his honesty. I will be buying another car from Scott Robinson Chrysler Dodge!

Will never go back to this dealership. Dont get serviced at this dealership. I went for a recall on ignition switch, it worked for a couple of months and now doesnt work again. I told them that the problem came back and they told me to bring it in. When I got there they said there was a $175 diagnostic fee. They didnt fix it right and didnt let me know over the phone that this was a possibility to pay this fee. Dont go there. Dont go there. Already found a dealership that will check it with out a diagnostic fee. Call other places first before you consider them. Dont waste your time and money there!

Less than adequate service. They kept our car for 3 days just for an oil change and recall without any communication. Initially I was told car would be ready by 5pm same day. On the third day I called to check on status and was told by service rep that she did not know, but would find out and let me know in 2 hrs. 7 hrs later no call back so my husband called only to be placed on hold and then disconnected. I don’t the the service rep like her job that much,or maybe just having a bad day. Regardless, not by any means positive experience. Thanks

I’m appreciate a lot to Tony Dismuke and guy who operate with finance for helping to get car of the dream. They was very helpful and made a good deal for credit. If you are looking for good specialist I will definitely recommend Tony, he is the best dealer

Good service experince.12 month service for a plug in minivan. The online booking portal is very good, makes it clear what is required by manufacturer, and what is optional.The work was completed quickly and staff managed the busy check-in line of cars well. Good communication.Only improvement would have been plugging the van in for a charge before I picked it up.

Yolanda from the service department was wonderful! I was in and out as she took down my concerns. My Jeep is running good as new! Thanks Yolanda for your help my husband and I appreciate you!

The seven year old battery died on my 2012 Dodge Charger; I scheduled a service appointment on line and within minutes got a response from Cesar Arizmendi confirming my next day appointment. Had my car towed to the dealership the next morning, arriving two hours before my scheduled time! However, Cesar created the work order immediately, provided an estimate, sent me a text to let me know my car was ready, and when I went to pick up the car, he confirmed both the cause, cost of my repair and no additional repair recommendation. This is high quality, efficient and effective customer service!

Service takes insanely too long

Very poor service department. They advertise drive up oil change services, but this is the second time I have been turned away for service! I even called 1/2 hour before driving down to the dealership and was informed that I did not need to Make an appointment for an oil change service. Drove to dealership and was told by Christian Rubio I couldn’t be serviced. Informed him I just called 30 ago to make sure I wasn’tgoing too to waste my Time, because this dealership, Scott Robinson, had given me a previous excuse that they didn’t do the Express oil change, they advertise. Rubio didn’t care and just told me to come back tomorrow. This dealerships service department can’t properly communicate with each other and is a joke. Don’t bother wasting your time and money with this dealership!

The team always does a great job. The service department is over the top friendly and I am more than satisfied with the service and dealership.

Had my car get checked here for a sound it was having. It was great. The serve advisor David was good and he even helped to get me settled in a rental. On day of pick up I got helped by Frankie he was so attentive got me back the in no time. I also got to meet the tech Jr to make sure the sound it was making was gone he was beyond helpful even after I asked 1,001 questions about the car. Amazing that shows the patience and great customer service they hold.. thank you Scott Robinson Chrysler for having great employees... will definitely be coming here for service and any other issues I might ever have (hopefully none anytime soon ) with my Jeep.

I came to this dealership because I wanted a Jeep and heard great things about it well there awesome here from the moment I made my appointment with Ryan M the sales person first of all very nice man and very knowledgeable about the cars they have. I’m girl but I know what I want lol daddy’s girl so I wanted a big Jeep with the works and I got it we worked out a great deal I got to meet Ammar N who got me my final deal thank you so much I will definitely recommend this place also the extras like my all weather floor mats and I even got a cool Jeep hat.