Went to the Townsend Verizon store with a very difficult phone I had. Rep spent almost 3 hrs with lot of patience to get my data over to my new Samsung phone. I give this store 10 stars for their service.

Do not come here . You will not receive service.

I really appreciate the service given at Townsend Verizon... the manager stayed open late to transfer everything on my phone !! Kudos to this branch !!!

This is the best Verizon store Ive ever been to! Ive spent hours at other locations just to walk away frustrated and feeling like they just dont care, but not here.This location on the other hand has gone out of their way to make sure that all my needs were met and they went above and beyond to provide the best possible service they could. Aneesh took his own time even after I left the store to address an issue I was facing, and surprised me with a phone call to let me know it had been resolved.Aneesh really knows how to keep people coming back, with outstanding customer service. And when I went back, Mark helped me with my new Galaxy S21+ - and he too made sure I was taken care of. These two are the best.Even if this isnt the closest store to you, its worth the drive to feel like you actually matter and to have somebody actually help you. Plus youll save time just going somewhere where they get stuff done and put the customer first.

This location is by far the best verizon i have ever been to they are patient and very considerate of there customers go see Mark hes the manager and will make sure all your needs are met.

I walked into the store to see a group of people excited and working through the details of their new phone. I was greeted quickly but the salesperson made it clear that he had to finish with them first. They soon departed and it was clear, from their remarks, that he had taken very good care of them. I asked about replacing my phone. Within 50 minutes I was out the door with exactly the phone I needed and all data transferred. I knew exactly how the people before me felt.

Hi,Stopped is at Townsend verizon Store today with issues with my phone and all problems were addressed in a very professional experience...Nice job 👍

Walked into the store this morning and Mark helped me get my bill a little lower i purchased an iphone 12 mini and iphone 12 last month bill was a little crazy but Mark explained it and helped me understand

Went into the store with an issue with my note 5 i wasnt recieving phone calls or anything and i was not wanting to buy a new phone but Mark helped through the process and i bought the s20 FE Mark was very personable we didnt just talk about phones i felt like family being at that store i always just feel like a customer at other places Mark was terrific

Today i went into the store i was greeted by Mark who helped me switch all my information from an old iphone 5 to my iphone 6s i wasnt ready to upgrade and he understood that and did not push he was very helpful today

After the Verizon retailer in Gardner messed up our phone, could not fix it and were wholly unhelpful when we went back, and the after attempting and failing to get help from the two dealers in Leominster, I finally found Chris in Townsend. I knew I found the right person within the first 5 minutes of the call. He showed uncommon expertise and patience.While the issue proved to be beyond total total restoration he at least made it usable. Our new phone purchases will most assuredly be from the Townsend store. Five solid stars!

Went into the store yesterday not in a good place after I lost my wife life has been very down for me but dealing with Mark the manager has been very good I’ve been there a few times in the last couple weeks and Mark has made life easier for me helping with every thing I need and making me laugh at the same time I felt more like family then I did just dealing with a Verizon store definitely recommend this store 100%

We want to leave an excellent review for Chris Corliss who was efficient in diagnosing several IPhone issues. He patiently and steadfastly fixed our problems piece by piece. Overall, it was time-consuming but Chris never gave up - a great can do attitude!! And, he was polite and professional - all of this from one person! Thank you for your expert help and advice. We will be happy to recommend you and refer business to you.

I am very happy customers.. This place is amazing place to come and get new phone I highly recommended this place .. patrick

Go somewhere else.

Chris and Miranda were such a great help! I needed help transferring my account and info to a new phone. Everything went perfectly and they were both so pleasant and helpful. Thank you again for a wonderful experience!!!

Very helpful. Chris and Miranda were able to help me figure out issues with phones and bill!

Chris, the Verizon rep, at this store was more helpful than all the Verizon Techs that I wasted my time with this entire past year of issues that were never resolved. In less than an hour he was able to get me a new phone send to me. Once I received the phone, he had all transferred in less than a half hour. I would recommend Chris to resolve any Verizon issues regarding your phone.

I have been a Verizon customer for over 25 years! Every store I have stopped into for technical help has provided that assistance. This is the only location that has mentioned charging for assistance since I didnt purchase my phone from her! Let me also state that there was NOBODY else there! She did help, but to suggest charging, is absurd. I will never go back for any reason!

Phenomenal experience with Chris who went above and beyond - much has changed over the years at this location and I’m glad it has! New ownership rules!

Very enjoyable help with Chris at Townsend Ma. Verizon today. VERY patient and polite. My new store.

Chris was really super helpful! My phone was ready to die, new phone purchased, and he was super! Will as always come back:)

Came into the store and was welcomed by Chris he helped me set up my phone transfer all of my stuff from my old phone and set me up with a tablet for the kids!

Absolutly the worst customer service! Be aware, this is not a corporate store. They make their own rules and think they are above the verizon brand. The owner takes advantage of the younger generation. She lies about the fees and does not honor the contract that you sign. Would not even give one star.

Chris helped me set up google maps and fix my contacts Great Service!

I didnt buy a phone from them, however, Chris gave me a SIM card and added the new phone for no charge. The service was excellent and his knowledge outstanding.

Best Phone experience I’ve ever had they went though my account were able to lower my bill and set me a up with a new phone! 5*

Extremely helpful staff. I got a lot of questions answered. Highly recommended.

Horrible.

Guy that helped me was awesome new s10e thank you !

+Store is under new management. Had problem with my apple phone and they fixed and cleaned up my phone.

Under new management!!! Night and day level of service from previous experiences

Brand new store chris was awesome.

Got my new phone and love it!! Cant wait for the new place to open!!

Terrible customer service and support. Not even a real Verizon Store. Dont waste your time, go to the real Verizon Store in Leominster. Marcy the store manager has wasted my time and is horrible to deal with.

Great experience.

Manager was extremely rude, sarcastic and brusk. She knew NOTHING about tech support for the devices they sell.

Very helpful and super nice

Great service

Great

Eh