Joe Honeycutt was seriously the best salesman I’ve ever dealt with! Car buying/leasing is a little stressful post Covid with the supply issues that manufacturers are having but he made me feel very at ease! He was NEVER pushy and I truly felt like he had my best interest at heart. I never felt like it was “just another sale” to him. He spent so long helping me find the right fit and the right deal. I couldn’t have asked for a better experience!

We purchased our daughters first vehicle from here and absolutely love it! We worked with Eli who was super nice and helpful. Only issue was we think the engine light was cleared out because after a few hours of driving it, the light came on. It was no big deal (to us) luckily as my husband could figure out the problem. Thats the only reason for 4 star.

Drove my Mothers vehicle in early morning Saturday, October 30th. The information I received was understood but the attitude of Tim was very unprofessional. Tim lacked common courtesy. Maybe he was having a bad morning.

Josh was wonderful ! He got me into a wonderful new car !! He is aces in my family books !!

The service manager did a terrific job addressing the issues!

Best service Ive had at a dealership in a long time!My advisor Frank effectively communicated what was going on with my vehicle and was able to squeeze me in to get the repairs done in a expedited manner.Highly recommend!

Went to get my car detailed(interior). Gerald(Jerry) was very helpful and answered questions without hesitation. And for the price..I dont care if i drive 40 min away... they gave me good service and Ill go back!

The service department has shown excellent customer service and delivered as per commitment.Made me aware of recommended service.

We went over to the Buick dealership to test drive and purchase a car that we seen online. We ended up liking everything and placed a deposit to hold the car until we grabbed the check from our bank. On our way with the check to the dealership, Sales rep (Michele Hanks) called us and said the car is not ready because its being serviced (mind you they said the car was ready before we grabbed the check) She stated that she will call us in 30 minutes. She never called and the dealership closed. We call today about the car and she states that it needs parts. We asked her what is wrong with the car and she was clueless. She said call back tomorrow and she had a attitude like she was blaming us for their mess. We ended up backing out of the deal due to their ignorance. This dealership was trying to sell us a car that didnt even go through inspection and needed work. Car fax for the car states that the dealer had the car since 7/05 and today its 7/28. Almost a month gone by and they couldnt fix what was wrong with the car.

I bought a Denali with them in July. The sales manager passed me to a junior who had no clue what he was doing and if I would call the SM, he would not call me back. I still am yet to receive my license plates. I called 3 times to have them checked on...they merely told me there was a delay in the state. Finally I called the state and there was not, just that no one wanted to check on my plates or research it. When they finally did after I insisted, they never paid tax on a fee and that was holding it up. Come to find out today, they have still done NOTHING as far as filing for my plates...the state had NOTHING on my new car. They are almost impossible to get a hold of now that they have my $90K! Would not recommend. ZERO customer service.

After dealing with many rude dealerships I finally came across this one and Before I drove 40 min to this location it was worth it and still is and John Swanson was the best ! It was my first vehicle out the lot early June 2021and he helped a lot through the phone before I had to come in. Til this day I am very comfortable on contacting him with any questions.

Jerry was excellent to work with. Kept me informed on the work being executed on my Yukon. He was very helpful and super friendly. Would recommend everyone get the opportunity to work with him when taking their vehicle in for service

Absolutely the best car buying experience I’ve ever had. Not only did I get the vehicle I wanted but got it with all the bells and whistles I didn’t even think I would be able to get within the price range I was trying to stay within. Andrew Gorgis was my sales guy and he was FANTASTIC!! He exceed my expectations. I looked all over for the vehicle I wanted and reached out to multiple dealerships but continued to receive disappointing news about how there’s a Chip shortage causing inventory to be nonexistent for the Acadia 2022 vehicles.After being discouraged and thinking I would have to stay in my current lease until I found the vehicle I wanted, I googled Suburban Collection Troy on 9/22/2021. Once again I was informed no Acadia’s were at their lot however Andrew ensured me that he would keep me up to date on finding the vehicle I had my heart set on and would notify me as soon as a shipment arrived. He let me know, “We are in this together”.Low and behold on September 29th Andrew reached out informing me a shipment just came in and for me to come to the dealership as soon as possible to check out the vehicle I had been inquiring about because he was sure it’ll sale fast. Unfortunately I had to work on the 29th and was super worried the vehicle would be sold before I could make it up there. Luckily I went to the dealership the following day. On September 30th I was filled with so much joy driving my new car home.My process was super fast turning in my lease and getting financed for my new car. The entire sales and finance team was awesome, patient with me and all my many questions, and the dealership was incredibly clean with up to date technology to make the signing process a breeze. I’m So glad I went with Suburban and happy Andrew was my sales guy. Everyone I know whose in the market for a vehicle I’ll refer them to Andrew. He got the job done,PERIOD’T, and I couldn’t be more happy.

The two sales people who took care of me were straight forward no bull. Thank you guys!

This company is terrible at doing there jobs. It took me a year to get my tittle. They are good in gaving me the run around especially the manager Todd he owes my lender my gap insurance and refunds from other coverage I purchased. I still havent been refunded. I will update when I get my refund.

Lots of inventory clean comfortable showroom and service area but salesmen take too long to serve you.

I was there today and i wanted to get a oil change on my Pontiac Grand Am SE and they wouldnt do it for me that really hurt my feelings when you people did that to me Oh by the way my car was a 1997 so i will just have to take my business somewhere else

Scheduled time to get vehicle serviced but frankly did not have a good experience. Service person was on the phone for >20min while waited to my vehicle signed in. Others around acted like it was not their problem. When asked whether they could be of help they just told me to wait. Maybe this was a bad day for them, but decided to provide some feedback here as it is the 2nd time this has happened to me at this location. The team here needs to step up the quality of service if they hope to change the public’s overall aversion to going to a dealership.

Everyone at the dealership was very pleasant and polite, professional, punctual, and really easy to communicate with, everything went as I expect it or better thanks a lot Roger Teasdale, and GMC Buick of Troy

My husband and I just bought a car here and the process was amazing! Eli went above and beyond for us! If you are looking for a car ask for Eli and I promise you won’t be disappointed!

Ali, the GM made good on the word of one of his sellsman and paid to have my Alloy Wheels painted black. Thank you!

I bought a car from them two weeks ago and on the description on my car stated it had two keys for it I only received one and I am getting the runaround on it I would recommend you choose a different dealership if you are looking for a newer vehicle. UPDATE The dealership stepped up an had a second key cut for my vehicle

Everything went very smooth. Matt is a great salesman. He listens to what I want but also let’s me know what else is available without it feeling like a lot of pressure. This is the second lease I have got from him. Paperwork signing was great with Caroline too. Fast and efficient!

Jerry maintained phenomenal communication the entire time. He gave me all the pricing options and his recommendations for the work I needed done. While fixing the vehicle, he called to keep me in the loop. The loaner car was clean and ran smooth, and the process of checking out was SUPER easy. Kyle, the service manager, checked to make sure I had a great experience. And this is definitely EXTRA, but Michelle at check out complimented my outfit and said she loved my look. An ego boost at the end of the day is always nice. Thank you to the whole Suburban Buick GMC of Troy team!

It was easy to get my service work completed on a Saturday morning! The service advisor, Roger, was very helpful, friendly and knowledgeable! The vehicle service was completed quickly and the dealership notified me when the vehicle was ready for pick up within a short period of time.

The only problem I had was when I brought it in I had to stand outside my car for at least 5 minutes before anyone came out of their offices to see what I needed. There were no other customers in the area at the time so it wasnt like everyone was busy. It would have been nice if someone would have even said Someone will be with you in a minute. Overall I was happy because this had never happened when I brought my car in for service in the past.

I am 71 and have bought only new cars my whole life....so its been several. This was, by far, THE best buying experience Ive ever had!! From Jason to Caroline to Matt to the parts department, it truly could not have been better. Thanks to all there for making this purchase simple, quick and, most importantly, pain free!!

I love this dealership plenty vehicles, clean and everyone so friendlyHowever, I especially give the highest rating to my Leasing Consultant Roger Pittman; Roger was professional, friendly and informative. He enlightened me on features in my vehicle, which I was unaware. He took time to go over these features and then asked follow up questions to assure my understanding. I left the dealership pleased with my service and pleased with my vehicleI will definitely recommend Roger to my family and friends.

I was handed between 2 different sales people and did not get accurate information on the accessories and technology package included with the truck. I was told it had the towing package, which it didnt. Also it did not have remote start or the radio controls on the steering wheel. When I arrived at the dealership, they then told me I could have driven my past lease vehicle to turn it in with them, which I didnt know and I had gotten dropped off already. Had to add accessories to the truck in order to meet my needs. They were able to negotiate a lowered price for the tow package, but it will still need to be installed. I was told I would get a loaner car when bringing it in, however the dealership has changed ownership and they do not have dealer plates so I will need to drop it off again, which adds to the inconvenience as I have 2 young children I also have to shuffle around.

Very helpful and my vehicle was fixed quickly and I had a beautiful loaner, which made it so much easier.Roger the Service Manager was extremely helpful & nice.Mary, in charge of the Loaner Dept, wasalso very nice.Highly recommend the Used & New Sales Dept.My car was an almost new Certified 2019 Encore, I purchased from Michelle in the Used Car Dept. of Suburban of Troy & Michelle was fantastic too.I highly recommend the whole dealership!

I love this place! I feel very confident bringing in my car for service or collision work. I am not a car person so I really need to trust whoever works on my car. Everything is explained and every question answered completely without me feeling like I am being talked down to. Thanks very much for your great staff.

Very helpful people. They met my sense of urgency when needed and did whatever they could to provide me with the best service. I was personally help by Jerry and I couldn’t be more grateful for the customer service I received.

My service advisor Tim Vallier is wonderful. He always provide good customer service and he takes pride in his role as an advisor. He goes above and beyond when assisting me withmy service request. He recently saved me money on a repair that was still under the manufacturers warranty and that made me very happy. Tim is the only advisor that I want to work with at Surburban Buick GMC of Troy.

Drop off a car 3 weeks later picking up

Good, honest work. I went recently for a chirping/whining noise. Within about an hour of so, it was diagnosed and resolved without issue or pay (under warranty of course)

Tim is exceptional, he goes the extra mile to make things right. Makes the car buying/leasing experience hassle free and smooth. When in the market ask for Tim.

Paid $3000 for an oil leak issue late last summer and it appears that I still have the issue. My oil was low again over the winter. Trying to decide if I should take it back to the dealership, so I can pay them more money.

Tim Vallier was terrific, as always. From the start, he was professional, polite and friendly. He kept me informed throughout the entire process. The service was completed quickly with no problems. Excellent! and I won’t take my car anywhere else. Thanks Tim.

Tim is best salesperson I have ever dealt with. Everything was straight up and laid out. When we were in the vehicle he set things up perfect and more importantly showed me how to do it so I could make changes in the future if I needed to. Please keep him around so he will be there when I need another vehicle.

My oil change and tire service experience was very good. The rep Jerry was professional, nice and informative. He accommodated a shuttle service even though the service was completed very quickly. I’ll be back and recommend your service department!

Justin, Duane, and Josh were all very friendly and helpful. I found them to be professional and honest. Overall it was a great experience on par or better than my experience 3 years ago at Cadillac, which was my best (5 star) car buying experience before coming to Suburban and Ive already recommended Suburban to a friend and will be back for a truck in the future!

Gerald was fantastic to work with. Explained all the details of the services I required and answered all my questions. He had a loaner ready for me as well. Mary was also a delight to work with as usual. Always a pleasure to see her and work with her.

All around positive experience purchasing my new Encore GX!! Josh Swanson was exceptional!! He was patient, knowledgeable and took the time to work with me to find what I was looking for and I’m very pleased with the new car I chose!! Jason Brewer was also very helpful and kind, following up with me after my purchase!! The dealership was very well run and I will definitely recommend Suburban Buick GMC of Troy to friends I know looking for a new vehicle!!

Jerry was super friendly and helpful! He explained everything I had questions about. I also went over the work done and invoice. Jerry wrote down prices for my future services and he was very patient with me!

I had a great experience and the sales rep and my car was great.

I visited for my 1st oil change. Liked that I could make an appointment. Very convenient that I could sit in a comfortable waiting room and read with complimentary tea/coffee. The staff were efficient, timely, helpful and friendly

Quick and efficient responses, easy to do business with you. Dropped off new car and turned in my lease for me. Can’t ask for better service!

Got to work with Joe H. Very friendly and great to work with.

I would not recommend anyone to purchase a car at this dealership. The salesman in used cars ask for my license before i picked out a car to purchase. He left me at his desk for approximately 10 minutes leaving the showroom returning telling me this is how we do business here I pick your car and you test drive it. I responded, to him The customers pick their own cars out with their money and walked out the door. This is unprofessional service along with false phone calls to get me to drive there to purchase a car of their choice. I arrived there in a late model Mercedes and the salesman tried to get me into a old model Audi convertible with rust on the body frame. This is the worst experience I have encountered in over 40 years of buying vehicles of all kind.

Extremely rude service employee. Not only was he rude, he didnt even remember that I had left my car there all weekend so that it would be able to be worked on as soon as the part came in. He called me asking to bring the car in and then lied and said the part came in an hour ago when I had had a voicemail from him 24 hours previous saying the part had come in. The amount I was charged was absolutely ridiculous. The mirror and white shell and all the wires were completely in tact and all that was broken was the black plastic around the mirror and it was $582. Unbelievable. Will not be buying another vehicle from this location and Ill be spreading the word to my friends.

The transaction of buying a vehicle went very well and we felt like that process was smooth. Four days after buying the truck the headlamp had major condensation issues...which means a broken headlamp. So I called to see what could be done and was asked if I purchased the mechanical warranty....not sure why that was said as the warranty wouldnt cover prior poor repair. It was just to get me off the phone. I brought the truck to a repair shop to find out the entire side of the truck was poorly repaired including a broken shutter and damage to the right frail rail end. I understand this is a used vehicle but the extent of damage unaddressed to the vehicle shows this truck was never looked at by a mechanic. Im just another number to increase their sales. Will not be returning.

I was there for nearly 2 hours for an oil change and tire rotation. I was told it would be less than an hour I can understand an hour, but not two. I didnt feel like it was well organized.

I didn’t like paying $150 to diagnose a problem that I already knew was there. I just wanted to know the cost of the service. I felt both of the men (being a women) were rude to me. They did not listen to me and there was no empathy or understanding given for the issue. AND, they took it apart without my permission and actually made it worse than it was. I would of preferred a phone call before they took it apart and tried to what I was told “tried to fix”it without having to repair the whole thing.

The service rep Roger took care of everything that was wrong with my Buick. Feel comfortable that the matters in hand were resolved and should have no problems in the future. The young lady at the counter Michelle was very pleasant and great addition to this dealership. Both were a good representation for the dealership.

Parts person didnt listen to what I needed. I explained and asked if he understood and he ordered the wrong part. Major bummer.

Great staff, timely repair, easy checkout, no complaints

The guy that worked with me was really really nice very sweet I got my car and got a nice oil change they have changed a couple of filters tell me the price of it Ill be back there I love your place you guys are really polite and I just think all you for working cuz this is a crazy time of the year thank you

Everyone at your dealership are great people!! But Joe Honneycutt made the difference in my decision. he is a fine gentleman and a trusted auto advisor.

Our sales person Pat Trombley, was amazing. Not only was she experienced and knowledgable in every aspect of the process, she was also incredibly helpful in finding the the perfect car for us. She made what could have been an exhausting experience easy! The customer service was also outstanding, thanks to Sue Callahans expert guidance. We are very satisfied and would 100% recommend Suburban Buick GMC to our friends. Thanks!!

Update 10/3/2021: I agree with the other reviews posted here, seems like a lot of people working here are bad at their jobs. All in all I still like my new vehicle. When I took delivery, the pushy guy in the office convinced me to purchased a extended service contract that I didnt really want, but I purchased it to lock in the best price possible while you can and it was explained that I had plenty of time to cancel it for a full refund. I took delivery of the vehicle on May 28, and on May 31 I contacted the dealership asking to cancel. I was ignored until I escalated and finally got a hold of the general manager. I signed the cancelation form on June 9th, and since I called the extended warranty group myself I know the service contract was canceled on June 11th. I have been waiting almost 4 months for my refund (to the tune of thousands of dollars), and despite emails, phone calls, voicemails, I still have no refund or returns to my voicemails. The last person I spoke with 9 days ago told me he was overnighting the check and that I would see it on my end ASAP.......still nothing. Seems like once you take delivery of the vehicle, you dont matter to these people. Maybe changing this review from 5 starts to 1 will finally get them to return my voicemails.-------------------------------------------------Im very happy with my new vehicle and the experience I had. Kimberly did a great job, thanks again!

Kyle Haley in service has helped me on my truck a few times now with paint issues. He has worked with me and worked with GM to resolve the issues in a timely manor. I will continue to drive past other dealerships that are much closer to my home for any service work needed on my truck in the future. Plus I have converted other family members to Dominic in sales since he is a great person to work with there. Keep up the good work!

Roger was excellent & honest. I’m always afraid to go to a dealership because it costs so much . My daughter suggested Suburban & I was definitely pleased w Roger.

Easy to get ahold of and set up time to take vehicle for test drive, once I decided to buy the process was quite painless. Matt came in on his day off to deliver vehicle and explain different functions of truck. Rest of staff was very friendly as well. I inquired about the possibility of having some pinstripping done and they were able to get the guy to come do it the same day, which turned out fantastic by the way! Only drawback was I found out that the infotainment system was supposed to be reprogrammed before leaving the lot and I will have to make an extra trip back to have that done so it works properly.

Michelle who scheduled my appointment was very accommodating. She went above and beyond to make sure I was able to get my oil change on the day I initially scheduled it for. She was the only one working the phone/desk on Friday and deserves this recognition for her excellent service.

Great place to get your car serviced at!

Not a lot to say. I was treated very nice by all of the staff. Got my oil changed and left. I don’t require much.

Jerry in Service is the best! Excellent customer service every time I go.Sirena Swazer - customer

In and out in 30 minutes. My husband took car in for oil change. I bought suburban care too. They were great

Suburban Buick GMC has been my home since moving to Detroit in 2019. Great job! Great service!

Everyone I encountered was friendly and helpful. I was given an approximate time that they needed, and my vehicle was returned to me almost 10 minutes early. Very professional as usual. This is why I continue to bring my vehicle here for service

I have been buying my vehicles from Patricia Trombley for over 25 years. She is patient - straightforward and makes recommendations based on what is the safest - best fit for me in a vehicle. She also takes care of my family.

Horrible service and communication. Play games with prices. Pulled my credit 4 different times.

It was fine. Went smoothly. No issues at all.

Always happy with the service we get with suburban. Roger the service adviser is extremely friendly, knowledgeable and helpful. Looks not only at what the vehicle currently needs but also at future service visits. Ill be back for my next maintenance at suburban.

They did all the work I requested in less amount of time than they estimated. It was awesome and the work was done well. Furthermore, there was no cost. WOW!John Bailey

Just wanted to give Kim a shout out! Always made time to answer any questions I had and couldn’t be more helpful. Hard to find the customer service she provides!

I could not be happier with my whole experience & and my amazing salesperson Joe Honeycutt. He was so very kind & helpful..did not pressure me & really listened to my needs. I have been nothing but satisfied & give this dealer many stars. But really Joe was the best !!! Fellow Nurses..this is where you want you will want to go for your new vehicle!!!!

My car was received on time, I needed a shuttle early in the morning and they were able to provide it. I had also a shuttle back to pick up my car at the time I needed. Great service.

All the staff was friendly and professional. Joe was very thorough and helpful when explaining our options. This is the first time Ive had a sales person go through the all the options in the vehicle.

The showroom is very organized. The receptionist is very professional and kind. Pat Trombley is excellent and very knowledgeable. I was comfortable with the signing process using the latest technology. All in all a great experience.

Purchase a gmc canyon,John Swanson was a big help.couldnt get the color I wanted, but satisfied with the color I have.

Matthew Witmer is an excellent Sales Consultant. He gave me the most comprehensive orientation to a vehicle I have ever received.

Brendan was great helping us pick the perfect car for our family. Highly recommend working with him.

Amazing amazing experience. best sales person, i am in heaven. I love my truck, it is exactly what I asked for and morethank you

Jerry was great. He kept me informed about my vehicle and made the process easy.

Fast and excellent service! I got the car back faster than I thought! Truly amazed with how smooth and well the whole service experience was from start to finish!Thank you Jerry and thank your whole team. Well Done!

Easy to work with and accommodating

Matt Witmer made our experience enjoyable and almost effortless. He was able to get us into the SUV that we really wanted at a lower rate. We are happy with the help we received.

Service is always fast and efficient, courteous and they keep me up to date via text. Facility is always clean and a pleasant place to wait, or to take advantage of shuttle service. Love my sales rep, Pat Trombley, who makes everything simple. Getting ready to get my fourth Encore lease from her.

Most of my interaction was with Joe Honeycutt. Very nice and professional. Completely satisfied with my experience.

My experience was amazing! Josh was extremely helpful during the entire process and made it so easy. He listened to what I had to say and found the right vehicle for me.

I was very pleased with the pleasant experience I had. Excellent customer service.

While the service on my car was done quickly the check out process was ridiculous. After 20 plus minutes of waiting for my car after I paid they still didn’t pull it up. I had to actually find someone to question where my car was and it was still another 10 minutes till I got my car. That is not acceptable. I won’t be bringing it back here for service

Upon arrival I was notified that there was another recall on my vehicle that I didn’t know about. They explained the recall and asked if I had an extra 30 minutes to wait for it to be repaired. Any other dealership would have made me come back for that since it wasn’t already scheduled to be repaired. I appreciated that so much. I have had nothing but issues from other dealerships in the past so this was a very positive experience. I will continue to recommend Suburban Buick GMC of Troy to my friends and family.

A/C was not working due to loss of refrigerant. No leak was found, so the system was recharged as is. I hope it will last, considering that something caused the loss of refrigerant in the first place. At $515 it was an awfully expensive recharge.

This was our first time looking into a lease, and Brendan was the best. He was extremely personable, and quick to answer any questions we had. He made the process very pain free. Thank you Brendan!

Expert replacement of my bent front wheel. Tire was still good. thanks

Cameron was my service center adviser and he did a fantastic job. He was polite, helpful, explained everything to me in details that I could understand and let me know that I was welcome to call him at any time if I had questions or further issues. I did however have a problem with the loaner car process. I called several days in advance to let them know that I needed a vehicle that could comfortably candle 3 car seats and was told that would be noted on my service order. I was never informed that this would be an issue. I had an appointment in the early afternoon to drop my car off and when I got there I was given a very hard time by Mary in the service department about being able to give me a car that could accommodate my needs. I asked several times to speak with whoever was in charge and was told that Kyle was on vacation and nobody in the service center seemed to to be able to tell me who would be in charge if Kyle wasnt their. At that point after going back-and-forth with Mary for approximately 5 to 10 minutes I said I would like to speak with the general manager. She then informed me that it wouldnt matter, they did not have a car that they could loan me. I said I would still like to speak with the person in charge. She then picked up my paperwork and left me standing in the service area for over 15 minutes waiting for her to come back. During that time Cameron came to check on me and when I told him what was going on he said he would go into the dealership and see what was happening. He came back to tell me that Mary was still standing outside of the general managers office because he was on the phone and she had not had a chance to speak with him yet. I decided to go into the dealership myself and see what was happening and stood there with Mary waiting for the general manager to get off the phone. Once he did Mary informed him of the situation and he offered up an immediate solution which was to get a loaner car back from one of the employees who had it out in another location. At no time did Mary ever offer me any other solution. All she did was continue to tell me over and over again that there was nothing she could do for me and at one point told me that she was not going to argue with me any longer. She was very unprofessional and did not meet this customers needs in any way. When I came back to pick up my car Mary had somebody standing in the window of her office watching me at the counter to make sure that I paid for my oil change. I have purchased the last 3 cars I have owned from this dealership and I expect to be treated with respect and appreciation when I am there for any reason. I feel as a customer I did everything I was supposed to do by informing them well ahead of time regarding my needs for a certain size loaner vehicle. When I return to the dealership in the future for any needs I may have I will not deal with Mary and will ask to speak with the general manager directly. If you have any questions or would like to know more about my experience I would be happy to share with you. You are welcome to reach out to me through email or to call me. Sincerely, Pamela Sellers

Caroline Harpainter was very professional, friendly and knowledgeable person to work with. She did great job in selecting my vehicle!!!

Matt Witmer was my salesman at Suburban GMC and he did a great job. He placed me in the exact vehicle I wanted with the accessories I requested. Everything went very smooth and I will definitely lease from them again.