I have been a customer of Jo Malone since they opened the store at Somerset Mall. However, the lady that currently works there, Sonia Mukhtar, is very rude and doesn’t do her job right. I BOUGHT 10 candles from her and I told her I needed them packaged nicely because they were gifts. But because she was so busy with many other customers I told her I would return the next day to pick up my PREPAID packaged candles. When I went back the next day she had not even wrapped them, she put 5 candles poorly stacked together in one bag and 5 in another bag without any gift wrapping on them. I told her I specifically asked for gift packaging and she began telling me that “they didn’t have bags, and they didn’t have bows, or boxes”. This was a lie because as I was picking mine up, other people were ordering and their candles were being packaged nicely with bows and boxes. Then, Sonia instead of packaging them like I asked, said the only thing she could do was cancel the order. She took more than 1 hour canceling the whole order because she was canceling one by one of my candles. I am completely disappointed with this customer service and the fact that she wasted my time canceling the order instead of wrapping them. She also mentioned that “she only wraps for customers that spend more than $100” when I spent more than $700 worth of candles. I have a cancellation number if needed and receipts.I have been having issues with her since November. In November, during my birthday, I told her I was not receiving any birthday emails or any email in general. I asked her if she could please fix my email on the system, because it was incorrect, and she told me she was going to correct it. She never fixed my email and I still have not received anything.

I just went and purchased some amazing cologne for myself and Karin was so nice. I love this fragrance and I havent worn it in awhile so I treated myself today. Karin greeted me, gave me samples and also gift wrapped my purchase for me. I hope she bonuses always and gets treated the way a winning sales associate/manager should! Ill be back for more fragrance soon!

Awesomeness