I had an AWESOME experience yesterday! My battery needed to be replaced. Sheldon S. assisted me. I tell you he went OVER and BEYOND the call of duty to replace my battery. What should have taken him less than five minutes took approximately 25 minutes. We didnt anticipate the issue with the post on my old battery being almost broken off. Sheldon took his time and worked so hard and got my old battery out. He remained patient and professional the ENTIRE and got my new battery installed. The epitome of excellent customer service!!!πππ
I always feel embarrassed as a guy who doesnβt know much about cars, but Ree was beyond helpful and I was thankful to have her help me know whatβs what. Thank you guys and thank you Ree, you guys are the best.
Everytime that I go into the Advance Auto Parts store on HWY11, I am greeted with a smile and some sort of verbal communication. Not only is the staff very knowledgeable about the inventory, but they are also willing to help me and answer any questions that I may have. I have bought evrything in there from butane to a new car battery. They usaully have some sort of special going on as well that is definitely worth checking out. The other thing that I like about the store is they allow the Teen Challenge Womens center in Hayden to use their parking lot for a car wash. I know this helps the center out, and its a great way for people to be educated about Teen Challenge.
Great customer service and knowledgeable people.
Always helpful and always willing to get my truck parts
Great shopping experience.
Fast service! Had a pleasant experience!
Normally, in an emergency situation our local Advance Auto Parts stores will allow you to borrow tools if you only need, say, one item or a couple of items. This location not only did NOT offer this small assistance, but were standoffish during the transaction. They have jobs to do as well, but a little human kindness goes a long way.I wouldnt personally visit again unless I had to, but Im sure you could find what you needed here all the same.
Always pleasant & helpful especially when testing battery etc. Only problem I have are prices! Wow, most are extremely more than other stores. Its convenient in a pinch but wish they tried to be competitive or even close to others. Dont mind paying little extra for convenience but when something cost $3.34 at Walmart why would I pay over $6 for same product?
Ree is the best store manager around. Always with a smile and a solution that we need.
I had needed a wiper that needed replaced I had called the Trussville store on Saturday 12-21-19 and they told me to come in by and the would replace it at their store. I actually made to the store today because Iβm going out of town to replace the wiper and the guy told me he wouldnβt replace the wiper because it was raining so I was pretty upset and didnβt replace my wiper, ended up having to drive to another store to replace my wiper, I will never return to this store. Funny how employees forget that without the customers there is no need for the employee.
Willing to help you find any part and extremely nice.
Super helpful! They ran tests on my car for free before making me spend tons of money replacing a battery or alternator that we thought needed to be replaced - when in fact, it did NOT! Very helpful and very quick!
Helpful and good price on a battery. A delivery/install service would be helpful.
Gracie was awesome! She got me the correct lights i needed for my car, listened, went out to my car to look and was funny. Id definitely go back to this location for any other things I needed.
Good experience, but they should enforce the mask order.
Great location very friendly and courteous staff
My vehicle was overheating this morning and I have no clue what Iβm doing with the vehicle other than driving it but the guys at this location work extremely helpful. And I would definitely do business with this location again !!! Thank yβall so much !!
Super nice. A little higher than other places but I appreciate them giving a military discount π
Great service. Installed battery very quickly.
BD shane is my favorite advance employee he is so sexy and sweet every time i visit i make sure to be in his line i cant resist the way he flicks his tongue when he ask how may i help you drives me wild ππ
Its weird how something will be online but not even listed in the store computer...even at another location where it actually says available for pickup
After buying wipers the guy at the counter put them on right be it started raining Thanks
Great shopping experience. The clerk was very helpful with my windshield wipers purchase and install.
Good service. Well informed staff. Large stock of parts
Extremely knowledgeable. Patient. Eager to help. If they cant help, usually gives advice.
Always have someone available to help answer questions, help yoou find something or check battery. Easy to find and easily accessible.
Wyatt and Amy were amazing!! Thanks again for the help, silver 2014 Chevy Impala
Very helpful with a new battery.
Saves money, great products and was offered 25% off online.
Been a customer for many years
Very nice and put my battery in with a smile....
Very friendly staff very helpful very informative
Great service. Very helpful.
Mr. Gregory has nice customer service.
Cheap prices and helpful staff
Great store!
Online order was ready to go.
Great being able to help customers
Friendly and knowledgeable staff!
Had my battery changed out and back on the road in twenty minutes!
Unfriendly customer service and improper inventory. Told me they had plenty of what I needed and I drove almost an hour to pick it up to find they had only one of the 4 I needed.
Employees were extremely helpful
Helpful staff
Fills a need. Not the cheapest but was where I needed.
Good place to do business
Always buying parts here for 1 vehicle or another
They always make sure I have what I need
The young man that helped me new what I was looking for and where it was. Thank You
Nice customer service
Staff was extremely helpful
Great people!
Always helpful...
It was okay. My husband knows more than some of the associates.
Friendly service helpful
Great customer service
Very helpful staff
Friendly service.
Great place.
They got everything for my truck
Not happy today
Great place
Good service
Very helpful
Helpful crew
Typical auto parts store
Great staff
You can get it in advance
Bought brake pads
Got items for the car
Great
Great
Great
Friendly people
Great service
- Address:318 Main St, Trussville, AL 35173, United States
- Site:https://stores.advanceautoparts.com/al/trussville/318-main-street?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
- Phone:+1 205-661-2959
- Auto parts store
- Monday:8AMβ8PM
- Tuesday:7:30AMβ9PM
- Wednesday:7:30AMβ9PM
- Thursday:7:30AMβ9PM
- Friday:7:30AMβ9PM
- Saturday:7:30AMβ9PM
- Sunday:7:30AMβ9PM
- Curbside pickup:Yes
- In-store pickup:Yes
- In-store shopping:Yes
- Wheelchair accessible entrance:Yes
- Wheelchair accessible parking lot:Yes
- Quick visit:Yes
- LGBTQ friendly:Yes
- Checks:Yes
- Debit cards:Yes
- Credit cards:Yes
Similar organizations
- Walmart Auto Care Centers5919 Trussville Crossings Pkwy, Trussville, AL 35235, United States
- NAPA Auto Parts - Genuine Parts Company6371 S Chalkville Rd, Trussville, AL 35173, United States
