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Magic City Computers, Inc.
7129 Gadsden Hwy, Trussville, AL 35173, United States
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Magic City Computers, Inc.

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An
Review №1

He kept my moms laptop for over two weeks telling her he probably needed to order a battery...but never touched it to see what the issue was. I told her to bring it to me. I ordered and replaced the battery in two days and it is as good as new. Replacing the battery on a computer is as easy as changing the batteries the remote.

Ma
Review №2

I brought in a 7-month old HP laptop which had completely stopped working. Magic City (correctly) diagnosed that the motherboard was bad. I found a used motherboard for sale on EBAY (no new motherboards were available!) and M.C. installed it, and my laptop now works great again! The owner sold me an inexpensive used laptop which I used for the ~10 days my HP was just a laptop paperweight. I could not be any more pleased with my multiple contacts with Magic City. I ALMOST NEVER write reviews, but their services were correct & honest, and they found the most inexpensive solutions possible, and NEVER tried to shake loose one dime more than they needed to from me. I think thats a rare statement to make these days.

Br
Review №3

They were not able to address my problem but they were quickly honest about it. Overall nice people.

Sh
Review №4

Stewart the owner is fantastic. Hes honest and determined to get it right. We drive 60 miles past numerous computer places to use him. The Best!!

Je
Review №5

My mother specifically told Stewart that if it cost much to fix her computer she didn’t want it fixed because it wasn’t worth it. They called her to tell her what was wrong with computer and that the part would be around $35 ish and an hour labor so it would be around $100. Again my mother (who is elderly and in a FIXED income) told him she would not pay more because it wasn’t worth it. My sister went to pick computer up (mom had surgery and couldn’t get out ) they had charged my mom$140! My sister told the young man AND Stewart what they had said the price was. Stewart NEVER said a word! The young man said it was more because it took longer to fix!! She went ahead and paid her bill.I read on one of the reviews that he’s honest and will make things right! Evidently that must have been a typo !!!!!DONT USE THIS MAN, if you do you had better get everything in writing!!! Obviously his word doesn’t mean much !!

Mi
Review №6

Great service! Thanks Stuart.

Ro
Review №7

Great service is always I was glad to be able to find their new location on Gadsden Highway

Fr
Review №8

Awesome guys! Brought a scanner in for a software update, they couldnt get it to update either. Didnt charge me. Ended up staying and talking for half an hour or more. Very personable and knowledgeable!

Tr
Review №9

I bought the parts from this store to build my first gaming pc. I was very pleased with the outcome.

Al
Review №10

They fixed my cracked laptop screen in a pretty timely manner. Also they offered a much better price than many other computer repair places.

Lo
Review №11

Charged to much for labor, had no idea what he was doing, and did stuff I told him I didn’t want to do

Zl
Review №12

Bought some computer parts 10/10 stars. Stuart and Alex are very both nice

An
Review №13

This has been one of the worst most unprofessional encounters of my 35 year career. The work I asked to be done was shoddy and incomplete. I was charged for work that was not delivred. No attention to detailed requests were not honored. When questioned about the lack of excellent in his work, the owner flippantly puts you off. You are invited to come sit up front and pay have someone work with you to restore files that you already paid to have restored. Purchased power cords do not fit the equipment. That which does fit no longer charges a perfectly fine working battery. A friend used his known working cord and the battery will not charge anymore. If this company did not care to do the scope of work requested, the owner should have made this known to the client and I could continue my search. I feel my life has been breached and every necessary precaution has been activated with the proper authorities. In my opinion this deal was a costly sham. My information is sitting on a hard drive and cant be transferred back to the computer as requested. He left that for me to do, but I paid him. I will have to pay thousands to have my information restored by a company of INTEGRITY. Please do not be fooled by the Christian symbols. Bottom line in my opinion this company has integrity and workmanship issues. I wholeheartedly and without reservations DO NOT RECOMMEND THEM.

Ah
Review №14

A Fantastic computer shop! Stuart is very knowledgeable and offers honest opinions regardless of the financial benefits.He is a very friendly, helpful and professional person to deal with.

Se
Review №15

What a train wreck, first he fixed one problem(Yeay), loses my charger(that he made me bring the day before mind you...because why would a computer repair place have a power cord on hand?!) then he got indignant and rude when I insisted he had the cord. So I get home (still no power cord) and now the computer runs worse than it did before! Beware

Ja
Review №16

This is a great computer repair shop! I would not consider using another one. They are honestly great people to do business with. Check them out and you will see what i mean!!! James Harris

Lo
Review №17

Great Staff 😃😃😄😀

Vi
Review №18

Great service and very reasonable prices! Walked in asked if it could be fixed after I fell on it, and within hours, same day return it was fixed as if nothing ever happened. Not one second did I feel like I was in the dark as to what was taking place. HONESTY AND HAS MY BUSINESS FROM NOW ON! As well as all referrals! Thank you again for fast honest service!

Jo
Review №19

Ive known the guy for a while and every time someone ask me about if i know anyone who can fix their PC its This guy. All of my friends found this place to be awesome. i recommend it.

Ma
Review №20

Stuart was excellent. I received excellent, prompt and cost effective service. Thank you for a job well done.

da
Review №21

Thanks for always taking care of my computer needs.you guys are the best.

Da
Review №22

My experience with Stewart knowledge and experience exceeded need for a new and fast computer. Would receive if you are in need of a new computer go there you want be disappointed.

Da
Review №23

Great Service. Came and dropped my laptop off and he was very upfront & direct on what he was going to do and the time he needed to do it. My laptop was fixed in a week & I would most definitely come again if anything else happens, THANKS MAGIC CITY COMPUTERS !!!

Re
Review №24

Good service and nice, knows what he’s doing and tells you what’s going on

Wi
Review №25

The owner took the time to help me with a computer memory issue I had been working on for over 5 months unable to resolve. Very generous with his time on the phone. He then got me the memory I needed and installed it the next day and let me double check it was installed right and recognized by Windows 7.He is honest and does what he says.

Sa
Review №26

He seems very well knowledge and was very polite.

Br
Review №27

Stuart is very helpful and good at fixing whatever you bring to him. Plus he has dogs that you get to pet in the store.

La
Review №28

Ive had them work on my computers SEVERAL times, in the past, and was always pleased with my service. I PURCHASED an ASUS Notebook Flip from them, that has Windows 8.1 on it... thinking I could update to the new Windows 10... but that is NOT the case the windows offer ENDED in JULY of 2016, and I purchased the computer in January of 2017. I spent MORE at the store than I would have spent for a similar notebook online.. hopeful of good service... and NOT being able to get the Windows 10 update is a TOTAL RIP OFF!!!

Ch
Review №29

Well, again Magic city was the only one that came to rescue me.G--- Squad wanted 3 hours min. to sync my printer to my computer. @ $99.00 per hour Either take the tower to them. Or let them inside my comptuter via the net. Not going that route. Short story.sent a tec to my house, 45 minutes later fixed. yea. Great Job, again.

Ga
Review №30

I was in there today with 2 lap tops. He was able to find the problem almost immediately and I was out of there in no time. Would highly recommend them. Great service.

To
Review №31

Bought a motherboard and after installing it, found out it was defective. Called the owner and they told me they could run a test to see what the problem was (I know what the problem was) so I asked for a refund of some sort and he said no refunds... I do not recommend.

bo
Review №32

Took computer in. The owner just added parts I did not need and when I returned home with my computer after spending $150, the problem was not repaired.Take your computer somewhere else. He trys to tell you his prices are the best on everything, but after researching, that is not true. Take your computer somewhere else

Al
Review №33

I took a laptop to this company for what should have been a minor repair...The laptop was returned damaged with a chip on the corner. Magic City Computers(MCC) did not own up to the damage and refused to rectify the issue. If you take any merchandise to this company, you better take a before and after picture of its condition. MCC does not have any policy in place to hold them accountable for the state they are receiving merchandise in. It will be your word against theirs...I do not recommend this company !!!

Ke
Review №34

Very fast and prompt service, highly recommend.

Ro
Review №35

Excellent and timely service.

Jo
Review №36

Had to go pickup my computer after leaving it there for 3 weeks. Nothing had been done. I called each week for a status update and my questions were met with confusion. I wont be returning.

Ti
Review №37

I also had a very, very bad experience. I spent $2500 for him to build a gaming computer. I ended up with a hunk of junk that didnt work. It kept freezing up and having problems from the moment I got it. He has no idea what hes doing. My parents had the same problem with him. I eventually had to contact the Better Business Bureau and the Alabama Attorney Generals office to get my money back. He even ended up TAKING parts I originally paid for while he was taking the computer apart and attempting to fix the issues with new parts. He claimed he didnt, but what can you do? I ended up upgrading a standard, Dell computer from Best Buy and only spent $1700. Needless to say, I didnt have a single problem with Best Buys computer other than a headphone jack eventually went out and needed to be replaced. This guy is a joke. Buyer (or person in need of repairs) beware!!!!So, this is the email I received the following day after I posted the review (and my response:)The owner: We have never had you as a customer and I don’t appreciate you leaving false reviews. You must have us confused with someone else and you have been reported to Google for reprimand. Feel free to call us and apologize when you get it straight and give the bad review to the right company next time.Me: Yes, I was your customer. I still have the cds and everything from that computer. Maybe, I could call the attorney generals office and better business bureau to get copies of my complaints. Heck, I keep so much old paperwork, I might still have it. Or, I could look in old emails for proof. You just lie, and lie, and lie. I even had you give me a copy of the paperwork that I had been refunded. My parents came in there with me as backup when you refused to give me my money back. Maybe, I should stop by so you can remember my face. I find it really hard to believe that you dont recall this fiasco...lol. Another update the afternoon after my review and his email: Now this psycho is calling my home phone. I mean, really??? If I wasnt your customer, howd you have my home phone number, or are you just that insane?

Sc
Review №38

Bought a defective mother board with my friend from this place and they wouldnt refund him or replace it.

Ba
Review №39

Good people.

ve
Review №40

Had a problem. Fixed in 10 mins

Da
Review №41

Great place.

Ch
Review №42

Very friendly..

Information
5 Photos
42 Comments
4.2 Rating
  • Address:7129 Gadsden Hwy, Trussville, AL 35173, United States
  • Site:http://magiccc.com/
  • Phone:+1 205-655-2848
Categories
  • Computer store
  • Business networking company
  • Computer repair service
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
Planning
  • Quick visit:Yes
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