Called in over 2 months ago to get a replacement key for my fathers Lincoln. When I didnt get a call back, I contact a salesperson that I know and was able to get the full day appointment scheduled for a replacement key. You can imagine my surprise at 10:11 when I received a text that the vehicle was ready to be picked up. So it really didnt require an entire day to replace a key. But the real surprise was when I went to pick the Lincoln up. The charge for a new key was $442.37!!! I asked why I wasnt told of the cost in the beginning and was told that I asked to get it done so they didnt think that they needed to offer an estimate. then I review the invoice and it states that I was provided an estimate of $399.95 and that they contacted me at 9:02 and approved an addition of $45.05. None of this happened. I was instructed to sign the invoice which states that I was provided the estimates. Watch you picket when you stop by and make sure you get an estimate. I had expected the key would be about $150. I could have purchased two on line for $125. Not a great way to treat customers.
Worst service advisors ever! Rude lazy and less than enthusiastic to be nice. Refused to give me an estimate for an alignment of all things on paper just verbally quoting me a price like that would suffice for my insurance company. After getting nothing but circular logic and excuses from Patrick fin I once again requested Pete Cates the service manager who is the only one who seems to understand English. After waiting several minutes, I left and have not received a response to my email or phone message to the service manager days ago :-( he is the only reason I continue to come back here combined with theres no closer dealership. I would pre-medicate with Valium and take a deep breath before coming here as your last resort. Every time I have bought a new vehicle I have to leave these dealerships run by Jim click and drive an hour out of town to save all the city sales tax they refuse to accommodate somewhere in the total purchase price so I guess theyre lucky they get my service work at all :-( avoid!!!
I always have a problem with ordering my parts from this location... I ordered parts twice and after getting it I’ll go back to them because they gave me the wrong one keep in mind they searched for these parts with the VIN number... and it been more than two weeks now since I ordered a part and never received a call from them...