Thanks to the guys at Larry H Miller Dodge Ram Im enjoying my new 2021 dodge Challenger RT. Theyre very professional and very helpful. The best!Trying to get a brand new car is not easy but thanks to Troy Chavez who was excellent in walking me through the process made buying this dream car a reality.Im Very grateful.Thanks Troy, Chris and Mr. Brown.Carlos V

I was hoping to leave Larry’s dealer with a vehicle however, that didn’t happen. I told the sales man what car I was looking for and of course they had a few however they cost “too much” according to this man. He showed me a totally different car from what I had asked for because it was “cheaper” The issue here is that he constantly doubted me and tried to give me something I did not want because of the price. He set a price range for me and did not explain why he wanted me to get a cheaper vehicle until I asked him why he was setting me at such a low price range. He hadn’t ran my credit and he new nothing about my work field. I wasn’t too happy with him. He didnt do a very good job educating me on the vehicles he was showing me. I decided I didn’t want to waste my time with someone that constantly doubted me. I left that place very discouraged.

Chelesey Was very friendly and courteous. She kept me posted on my Rams progress and showed me my dirty air filters. She advised me to have them replaced, but it was up to me. At the end, when my Ram was ready, she explained, in detail, what was done and highlighted the important services performed. excellent employee.

I want to give a huge shout out to Carlos Jurado at Larry H. Miller for making my dream car a reality. He is amazing. I called him up and said I am ready what chargers do you have on the lot. He said I have the perfect one for you. When I got there he had 2 for me to choose from. He made the experience fast and easy from start to finish. I cant thank you enough Carlos. I cant leave out Najmal our finance manager who was amazing as well. We will be back again.

Thank you, Kellie!!! Wow, didnt realize what a difference fantastic service can make. Beyond being super efficient and knowledgeable, Kellie was just so positive and friendly, going in for some regular service actually made my day better lol. Would go back again just for that....thanks again, Kellie!

I had the best experience. Everyone was helpful. There wasnt any pressure. This was my first time purchasing a new vehicle, and it was the smoothest time I ever had. I knew what I wanted and there wasnt any haggling involved. My salesman Sinas was awesome, and explained, and answered my questions. Chris in finance was quick with getting me on my way, and helping find the options that suited me. Bob hooked me up on all the features, and answered any questions. I highly recommend going here for a vehicle.

I would like to take a moment to thank David Anderson and his team for putting my pops in his dream truck. We have driven dodge products all our lives and are hard working Americans, when we had an issue with understanding his contract David brought us back in after a year had gone by and made adjustments accordingly. The team went out of their way to to make sure we were completely satisfied with the deal going forward. I would recommend buying a car or truck from theses folks as they are honest people.

Best place to go!! Issac really helped me out and got me in the truck I have always wanted!!!! Thank you all for a great experience and we will always do business together!

DALE was awesome. Special ordered our car. Kept us updated all along the process. Great experience.

Took my truck in to take care of some recalls on my truck. Scheduled the appointment and asked the person I scheduled with if they have the necessary items to perform the warranty work cause I dont want to leave my truck over night. They couldnt get me an answer, I called 5 times prior to my appointment to try and find this out as my scheduled appointment was set for 130. Never received a call back, I went in at 130 and found out then that they would have to keep it over night. I was not happy with the situation. My service advisor Sam said they have a call center fielding those phone calls which they need to improve as it was a waste of a visit as I didnt leave my truck and scheduled to bring it another day. No issues with my service advisor Sam, he was great and informative. I appreciate all his help. The 3 stars is for the poor scheduling/not being able to answer my questions.

Great experience! Found their online listing for a used 2005 Dodge Ram 3500 (we live in Henderson, NV). Called for more info on the truck and spoke with Isaac. Isaac was super helpful, sending all the photos we requested and answering all of our questions. Drove down that night and got to the dealership the next morning. Checked out the truck, test drove and finalized our deal in about 4 hours. Ray the Sales Manager went the extra mile for us, as did Isaac. Can’t thank you both enough! Super happy with our purchase and the entire process!

Kelley is ALWAYS very pleasant person, Ive never had a problem with her,or the service that I receive from the Larry H. Miller team, down to making that phone call to get my appointments and the service on my Jeep Wranger,I wont go anywhere else.

Carlos helped us find the perfect truck for our needs that not only fit our lifestyle but also would help boost our credit. He went above and beyond what we expected and made a lasting impression. Definitely going to come back for all our future auto needs.

Awesome service with no pressure, team worked to get me the payment I was looking for. The finance manager Chris was awesome and got me a great rate and a few bonuses. Definitely going to be a return customer

Vince Camacho was awesome! Tells it to you straight, he’s very understanding and extremely helpful!

Kellie was a truly exceptional service rep. She appeared very knowledgeable of my vehicles issues and concerns. She marketed the dealerships key benefits and gave me a believable update concerning my vehicles situatrion.

My buying experience was the best of any of the 15 vehicles I have purchased over the years. My salesman Sonisa gave me a good fair deal without any haggling. I was pleased and impressed.

Very unprofessional company. I wouldnt let this dealership work on anything of mine or my worst enemy. Stay clear of this place very shady even the senior managers David Leaman which allows female employees to impersonate him which he doesnt think is a serious problem. Taken my brand new 2020 ecodiesel Ram truck for check engine light, they erased the code the first 3 times not believing it was a problem. The 4th time they reprogrammed the PCM it lasted 5 days before coming on again. The 5th time Anthony a service agent lied to me that a mechanic wasnt available Friday or Saturday yet on Tuesday he explains to me that he took my truck home for the weekend putting 125 miles on it trying to get the check engine light to come back on since a non certified diesel mechanic erased the code and now it cant be fixed until the light comes back on. When I came to get my truck done I was furious about them taking my truck home for a joy ride he lied saying multiple people drove my truck but nobody took out home. I still have the conversation recorded with him saying he took it home.

I called Larry H. Miller Dodge Ram on Monday morning because my truck was having some serious issues. I was going to be moving 2,000 miles across the country in 8 days. I had diagnostic results by lunchtime and the part ordered & set to arrive Tuesday morning. My truck was done by 9 am on Tuesday and yes, it was done correctly. They had told me prior that they were booked out an entire week, but when I told them my situation, they were more than willing to accommodate me. Thank you to Ivan, who was the biggest help and was so kind!

Kellie has been amazing she makes visiting Larry Miller Fast, stress free and outstanding service

We asked for the tires to be properly inflated upon an oil change, not done, apparently can no longer get the truck washed as well as part if the service. Our friend gets a services at precision Toyota and gets a coupon for a car wash at least. May move our services elsewhere.

Kellie was great! Got me checked in for a oil change and was out in a zip. Go see Kellie for your service needs!!

I would like to say: EVERY SINGLE EMPLOYEE was absolutely sweet and kind. They have excellent service and they work with you! Thank you very much Ray, Dario and Jesse! You all made me feel so welcome and at ease!!Best Dealership ever!

Had a great prompt experience! They helped me resolve a warranty issue as well!! Also provided me with transportation and were done before the end of the day. Great job!

I had such a good experience with Scott and Arturo as well as the people at Larry H Miller on 22nd. I was able to find the truck I wanted and do most things over the phone with just a short office visit. Very accommodating for a person on the move like myself. I really appreciate the friendly staff. Most of all I got an amazing new truck!!!!!!😁😁. Thanks so much guys!!!!

Outstanding, friendly service! Free Uber rides sure helped.

Kellie as usual was as pleasant as ever, she was on time to greet me for my appointment. I bought my truck there 4 years ago and have had all my service done at the Dodge dealership. I look forward to many more years

I bought a vehicle on May 18, 2021 from Dale P. I gave him the referral name and # at the same time of sale that same evening. He said he would submit it to his Mgr. A month later Dale calls me to see how the car is. I said fine and had he taken care of the referral. Dale said to me he would get back to me. A month again later he calls me again to see hows everything going. I asked him again about the referral $100 did he take care of it. He said he will get back to me. He never did. This is dishonest and I dont care what you the amount is. I will not purchase another vehicle here and I will not refer anyone here ever. They were quick to make a deal with me but not to pay out the referral. Dishonest practice.

By far the best experience while buying a new vehicle. Bryan D was very informative and a true pleasure to deal with.

I was greeted as soon as I drove up for my appointment, and my truck was taken back sooner than I could find a place to sit in the nice lobby. My service was done quickly; before they promised, in fact. I only service my truck here, because I know they will do it right.

Everything was completed in the time frame quoted. Greatly appreciated Todds attention to detail. Thank you.

Great service! Very respectful towards their customers and they made the entire process so easy. Will definitely buy from them again!

My Sales guy was awesome!! Definitely someone I will come back to and send everyone I know too as well!! Troy was so upfront and honest with me, he explained everything so thoroughly, DIDNT lie about anything, and presented my first option as a truck that I immediately knew was the perfect one! Thank you so much again Troy !! I love my new 2021 Dodge Ram Bighorn !!

When I came in to get a part of my AC fixed, the dash had to be removed. When I received the car back the drivers side kicker plate looked like it had been hit with a grinder. All the paint was taken off. The worst part is that the employee there didnt believe me when I said it was done during the fix. Even the manager of the service dept treated me like I was lying. He offered to fix it but gave me serious attitude about the possibilities of this happening there. Why in the heck would I scratch the hell out of my own kicker plate and then blame you??? Anyhow thats the short of the story. Ive never had it fixed and it remains a wonderful remnant of your workmanship. I wont be back for repair work there again.

Best dealership i have ever been to, easy to deal with,best selection of dodge pickups i have ever seen,i would like to thank daniel for all of his help, awesome place to purchase a pickup.

Payed to get a transmission fluid leak fixed. theyfixed it but, it still leaking. I took my truck back because it was still leaking and they claim the leak now comes from a different location then the one they fixed. Now I need to reschedule another service and pay again to get it looked at. So during a time of hardship you guys are practicing unethical practices. thank you for nothing.

You guyssssssss better get with Carlos Jurado if you want a 10/10 experience! I’ve gotten 2 cars with him being my salesman, and we all know car buying can be stressful but he helps it be not so much. Also why wouldn’t you buy a car from someones with car literally in their name

Nick Riley was extremely helpful, professional and friendly. Hes a valuable addition to your team!

This was one of my best experiences buying a new vehicle. The salesman was very knowledgeable and fast, covered all the bases answered all my questions made me feel confident in sale

Where do I begin. First off as a new first time car buyer this location exceeded my expectations! Mark flores is the best salesman I ever had the honor to meet! He guided me through the entire process and helped answer any questions I had! Naj the financer was awesome to help me get a lower rate from the lender and was the best! Please look no further and ask for these 2 if you ever wanna purchase a car! They earned my business for life and I am blessed to now be in my Dodge Charger R/T!

Everything went smoothly. Work done satisfactorily. I especially appreciate the Uber Rides from the shop and after the car was finished :-)

Kelly is an outstanding service advisor. She is very friendly and knowledgeable and makes you feel welcome.The service was outstanding and was promised the car in two hours and it was kept. Two hours exactly!Car runs beautifully and service was as expected. This is a great place to get your car serviced and fixed properly. Great job by all involved.

Dale Pierce was very knowledgeable and did his best to give me the best deal he could. Very easy to work with and talk to! 10/10 would definitely recommend to anyone!! Gene Richardson does an amazing job. Very personable and on top of things. Well done!! Great experience and very happy with my truck!!

We were looking for a Durango and since the pickings are slim, we werent too particular on the color, we just wanted one in our price range and fairly soon. I had talked to Jay Harper at LHM and he looked around for us, and found one but it was sold before he could get it transferred. I had taken the family to the Grand Canyon for a long weekend, and he called me while we were on the return trip and told me he had one in the exact color my wife wanted. Double score!We went in the next day, Jay had it hidden so my wife pretty much got inside and said okay and we started the paperwork. We were in and out quickly and efficiently. Probably the best experience weve had buying a car in 20+ years.Its worth noting that dealerships in larger markets are no longer family/locally owned, and their staff come and go. Salespeople hang around a few months, maybe a few years tops. The relationships arent there anymore, and theyre not looking for repeat business. Our buying experience at LHM was like going back in time... when did you last visit a dealership where the staff actually not only went went the extra mile to earn your business, but treat you as if they actually wanted you to come back someday? Get a hold of Jay Harper at LHM Dodge/Ram for your next vehicle purchase. Youll thank me later.

Very great people, not your standard dealer being pushy and overwhelming. Knowledgeable people with your best interest at priority.

Kellie has some of the best customer service i have ever experienced in any industry. She was very helpful and knowledgeable. She also made me feel really comfortable as i am a woman and sometimes men in the car business can be intimidating. I love her! Good job Larry H Miller.

Took my diesel truck in for routine service (oil change, tire rotation and fuel filter replacement). There was a problem with getting the fuel filter housing off. My service advisor saw they were the last one to replace the fuel filter and he ordered another at no cost to me. They had me come back the next day to replace it, but they were generous enough to take care of another maintenance service at no cost to me for the inconvenience. Thank You for the outstanding service!

I had a great experience purchasing my vehicle from Larry H.Miller Dodge Ram Tucson.Dale my salesman was very helpful and made the situation for me very comfortable and I was very pleased by the deal he got me..Gene was very helpful as well for making the deal happen for me and getting me the best possible numbers on the vehicle also.

I have been trying to get my commercial truck service for 3 weeks. I have been calling daily and someone keeps telling em they will call back and never do. I have never had to beg someone for assistance. When I explain to them my experience, they say well someone will call back and still never do. This is so frustrating, I finally have to leave a review. I run a business and so this is costing me a lot of money because my vehicle needs to get back on the road.

Very friendly, patient, accommodating and thorough!! We had our Fiat in for service for the first time and will definitely be bringing in our Ram when its time!

I must say, that was THE best experience I have ever had dealing with a car lot. From the start, it was simple and felt like a gathering of family the way the whole staff made me feel.. I would highly recommend and do my best to make sure anyone I knew purchasing a vehicle purchased one from this dealership..

Thank you all for a great service. Pricing was a little steep but Kelly did a great job keeping me advised of the progress and any problems incurred.

My Service Representative, Lisa, was extremely professional and knowledgeable. She checked me in quickly and saw to it that my service was completed as quickly as possible, as always!

I was greeted by Kelly she was efficient by checking over my truck prior to them taking it to service.I was told 1 1/2 hrs and that’s all it took to change the oil and check over other items on my list.Also found out why I could not use a K&N air filter Kelly did that on her own .Now that’s a good Service writer ! Thank all your people that took care of my truck .Especially Kelly!when I’m in the area again and need service, Larry H Miller Ram will be the place to go! Thank you Kelly and your good people: Ron Succow

I have purchased vehicles at other dealers and thought that they were great experiences. Larry H. Miller proved that to be wrong. From the moment that I inquired online until I drove home with my new 2021 truck, Guillermo & Dario were so helpful, friendly, and accommodating. There are others, I don’t remember all of there names, that I met and worked with during the purchase process. They were all friendly and helpful, but Dario was great. From the test drive to paperwork, to any questions I had, Dario treated me like we have been friends forever. I recommend requesting Dario as your sales representative, trust me you won’t be disappointed. Since my purchase there has been a few little issues with the truck, and the team at Larry H. Miller jumped right on getting them fixed. I will be purchasing from Larry H. Miller again, and I don’t know if they see these reviews, but thank you to Dario, Guillermo, and the entire team that got me into my new Ram truck, you all rock.

I see there is no option for zero stars. The service was some of the worst I have had at any dealership. Precursor was when we originally bought the car. The salesman was so intent on speaking with my husband even after he told them that it would be my car, he had to walk away with the children before they would even talk to me. Fast forward a year later to when I need service on my vehicle under warranty. A tire pressure sensors wouldn’t turn off when filling the tires up. The service desk employee asked me to wait during diagnostics. Three hours later, I had to ask him what was going on. The timing from the technicians log showed that he didn’t get the vehicle until I had asked the service representative. Magically my car was ready to go in half an hour. The service desk personnel lied about what my car was doing. I would’ve been fine if I was told if I was in a service queue for three hours, but he made up some BS story about how he was working on it. During my three hours in the lobby, the parts desk representative was so intent on upselling that he was pissing off his clients. I heard the staff members talking about the clientele, I saw a lot of the staff members just goofing off in general, and someone even thought it would be funny to walk up to me and say I looked way too comfortable in the chair I was sitting on. When I called to ask for the GM, he didn’t really listen to what I was saying and even though I didn’t say that I was uncomfortable coming back, He politely uninvited me to come back by saying that he could see I was too uncomfortable to return. I later got a follow up call from the service desk manager, which I purposefully did not want to speak with, and he seemed much nicer than the GM, at least he seem to listen. Once when I was returning the call to speak with one of these gentlemen, the receptionist on the phone said she need to put me on a brief hold you get a pen to write my message down, and she laid the phone on the desk and I could hear her yelling at her coworkers about stealing her pens. In general, dealerships have shown all of the true colors that you hear of urban legend stories that make you never ever want to go into one. Misogyny aside, this place still sucks to go to.

Love my new ride Larry H Miller Dodge thank you staff was professional and courteous and got me what I wanted

The best experience was all the workers were making sure I was comfortable and ready for my new car. Made sure it was in my budget and making sure I was driving off safe in a brand new car. I want to say thank you to all the workers who were helping out but mostly a big thank you to Izzac Federico for really taking care of me and making sure a drive off with a Dodge Journey, he has helped me before and I’m truly thankful he has helped me again. I would definitely recommend coming here and will tell all my people to come get a brand new or a pre owned car from his team!

What a difference, we had a bad experience a few years back here but decided to give it another chance. These guys were professional, friendly and made us feel confident in our purchase. James, Guillermo, Bob and Thad, Thank you guys! Would recommend to anyone shopping for a vehicle.

Vince C. is awesome! He looks out for the best interest of the customer and most of all not pushy! Hes so great he sat there while I talked myself into buying a new vehicle instead of used.

The part for my car was delayed almost 5 months. I had to call or text the service consultant as he didnt keep me updated. My appointment was for 10 am. I arrived at 10:03. I was told he would be right with me. At 10:27 I started to go inside but stop someone else to ask what was going on. My service consultant was with another customer who was there after me. But he went over to tell him I was waiting. My service consultant went inside but didnt come back out. I had to go find him. The work on my car was warranty but that is no excuse for poor customer service.

Carlos was absolutely AMAZING! he put me into a car faster than anyone! buy a car from carlos

THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I BOUGHT A 2021 RAM BUT YET I CAN NOT GET A MANAGER TO CALL ME BACK. ITS BEEN ALMOST 90 DAYS AND I AM STILL MISSING PARTS! DISCUSSING!!

I always get good service whether it be maintance on my vehicle or buying a new one. With work its some times hard for me to do any but they make things easy for me. Just recently I got a new vehicle but I was at work at the time when the vehicle had arrived. They got everything ready for me so when I left my first shift it was quick and easy.

KELLY is the best!!! Her amazing service is impressive, She always makes me feel welcomed and is super kind, I always look forward to seeing her she is very detailed about her work and is quick to fix any issues. Thank you so much for having such amzing people working for Larry H miller.

Kellie was more than incredible when it came to helping me. Her customer service is unparalleled, but in a manner in which truly comes off as genuine. Both times Ive used this service center, she kept me up to date on what was happening with my vehicle. Any and all of her suggestions for my vehicle I never once questioned as being forced or unnecessary, and I doubt I ever will. If there was an option to give 6 stars, Id wish there was an option to give 7.

Had an amazing experience with our salesman, Dario. Very professional and no BS. Thank you for a great sale! My husband is enjoying his truck. Lastly, our finance member, Gene, was phenomenal. Definitely helped us in many ways. Thank you!!!

Its always a pleasure to see Kelly! She is very welcoming and takes the time and has the patience to listen to my needs for my Challenger...Larry H.Miller is lucky to have her!Also, Todd always makes time to stop and greet me and make sure my accommodations are being taken care of.Thank you,Lucy

The service rep Anthony has great customer service and made my recall process easy. He was able to answer my questions and address my concerns. It was a fast turn around on my vehicle which I was not expecting. Friendly dealership and will return again for services.

Excellent help from the Service Dept. This was a good experience and I will be back again

We couldnt be happier with our overall experience at Larry H. Miller Dodge Ram Tucson! Danny was an excellent sales person, he answered all of our questions related to our 2014 Ram 3500 purchase. Gene in the finance department was friendly, non-pushy, and got us in and out in a timely manner. We would definitely recommend LHM to our friends and family!

I have never had a good experience with your service department sales does a great job

The service department does not even deserve 1-star. My navigation system has been broken for four months. The worst part is that Samuel Miller will not even return my calls. I leave voice mails and text messages and he ignores me. I would advise everyone to shop somewhere else. They will sell you a vehicle but are loathe to honor their warranties.

Traveled from out of state to purchase a vehicle. Everything about that transaction was fine. The reason for the 1-star review is I was told that they would be submitting the paperwork to transfer my out of state plate from the vehicle I traded in to the new vehicle. I was advised to wait for the updated registration in the mail. Nothing ever came. Temp tag expired. I’ve called numerous times just attempting to get someone to verify that what I was told was in fact what was done. Keep getting bounced around to wrong voicemails and no follow up from the salesman. Now I’ll be going to brave the walk-in line at the MVD because they are booked 2.5 months out and the temp tag is already expired. Had they NOT told me to wait for the registration in the mail I would’ve gotten all this taken care of back in March. To all my fellow Veterans out there, take your business elsewhere.

In and out on time, courteous and knowledgeable staff that took the time to explain and keep me posted on all steps of my service. Nice and clean facility that made my wait comfortable. A happy customer of 3 years plus!

I dropped my Truck off with Kellie for service and a windshield replacement. She always greets me with a smile and is a gem to deal with. Truck was done when promised and all went smoothly. I always use Kellie because I know everything with be taken care of and she keeps you informed from beginning to end.

Yesterday we went to Larry H . Miller on a whim just to look around. Dale the salesman couldnt have been any kinder or helpful. I explained what my husband and I were interested in if we decided to buy. He showed us a Ford Edge that was perfect. He worked with the numbers I gave him and got the deal we wanted. Finance manager Chris was amazing as well. My husband and I left very happy customers. Thank you LHM.

Fantastic attention to the customer start to finish. Geoff is an excellent sales person with great personal skillsI’ll refer all of my friends

This has to be the best car dealer shop I’ve ever been too. Literally! Carlos Jurado (the salesperson I worked with directly) was so patient, personable and he was very polite. Super knowledgeable and educated in what he does! The other employees were also very polite and friendly! If you’re looking for a hassle free car dealership THIS IS THE ONE!!

I have no complaints. It was kind of a long wait since there was an appointment and the other dealerships I’ve used have included a wash when they had my car. But overall I would recommend this dealership.

Great Service! Daniel was our Service Advisor he was great. Great prices for maintenance on our Ram 4 x4 diesel truck. We will be back!

Vince Camacho was the best guy I’ve ever bought a vehicle from. He went above and beyond every expectation and even came in on his day off to get me in my new truck. Fair deal on a new Ram with expert service. Ryan was very organized and experienced on the paperwork side which made the entire process enjoyable.

I had an early morning appointment to have my challenger air conditioning and heating serviced. They were right on time, Sam, my service rep was friendly and knowledgeable, and they provided me with a courtesy shuttle home to wait for my vehicle. They asked if they could have my vehicle all day, but then called me within a couple hours to let me know they had diagnosed the issue. I will definitely return for my future service needs.

Awesome meet ups for Dodge fans can be found here, don’t miss out!

It was a good experience and everyone was really helpful. I love my car. I highly recommend this place when looking for your next vehicle!!!

We purchased a 2018 Jeep Renegade on 07/07/21. The negociations (a lie) and the financing (another lie) it went up $100 for the GAP package. GAP is not sold by itself. First week with the Jeep, it was hesitating while gas was given. We took it to LM and because there were no lights, nothing was wrong. Sunday we were heading for errands and we both noticed the hesitation. While running it would go up to 2000 rpm gas was given, it wouldnt go further,like it was in neutral, vehicle was in D, it went up a few RPM but it didnt further than 50 mph. The Jeep was towed to LM. They had it for a week and there was no idiot lights, no hesitation, nothing wrong. Monday, going to work, it hesitated 2 miles away from the house. I pulled over and restart it. Another 5 miles, it did it again. I had someone behind me but I pulled over, shut it down and restart it again. This vehicle is not safe around town. I would hate for this hesitation on the Jeep to happen by the freeway or turning left at a light. We have texted a service coordinator that the Jeep is still doing the same thing. No replyI. We just want this vehicle to be fixed. We cannot travel far. We just dont trust this certified vehicle.

Sam was great 👍. On our 2014 2500 dodge ram . The def pump was going out. Got us in and out was able to get us a company rental.. thanks to Sam we had a great time here in Tucson. Back to home in Colorado.

Nick in service took good care of us. He kept me informed of the status during the day and got it done in the time frame I needed.

I did not purchase directly from this dealership and due to my dealership closing I have been serving my challenger here. I have only dealt with Anthony and Kellie. Both provided exceptional attention to detail for my services concerns. I want things done correctly the first time dont want my time wasted. Both service advisors met my expectations and went above and beyond my needs. While working with Anthony I was introduced to a engine specialist and he honestly told me that the guy who works with transmissions is the one who knows how to address my concerns. The Guy went over my challenger and resolved my concern. I respect that.... It was nice meeting the person who actually touches my vehicle. Kellie went above and beyond my service needs and spent alot of time going over my vehicle and provided exceptional attention to my service requests. I highly recommend these people and this dealership.

My service experience was excellent! The appointment was easy to schedule, took less time to complete than anticipated, and well explained when done. Nick was great to work with.

Great services. Alway come here for my auto needs. They’re all friendly peoples there. You won’t regret it.

I had a wonderful experience Troy the salesman went out of his way to help me. And I think I got a great deal And I couldnt be happier.

My wife actually handled the transaction but I am very happy with the scheduling aspects and overall very satisfied. I was able to capitalize on a maintenance bundle which I feel is a very good value. My only complaint would be the dealership had no staff to operate their wash rack, thus I did not get the vehicle cleaned or detailed.

Your rep Daniel was great on meeting me and taking care of my situation on my vehicle. He answered all my questions and you guys were done before estimated time. I really appreciate that thank you.

So I bought a 2014 Dodge Dart se back in October of 2014. The car gave me issues very soon. I took it into their service dept on 7/31/2017 and they replaced the throttle body and alternator (still didn’t fix the problem) they finally replaced the vehicles PCM and it fixed the problem. All I had to pay is a 100 dollar deductible due to still being within timeframe and mileage for the vehicle service contract. I had commented to service advisor Todd Lowe about my vehicle clutch malfunctioning that same day. They ran diagnostics on the clutch and told me it was the clutch master cylinder that needed to be replaced. According to the coverage selection I had it was not a covered item. I declined them from installing a new clutch master cylinder due to it being really expensive. The vehicle was still drivable as long as I would build pressure on the clutch upon starting at cold start. So I dealt with the malfunctioning clutch and today I decided to look into my vehicle service extended contract and I noticed I had the comprehensive coverage which is the most “inclusive” option thru total care auto. According to the components that are covered the master clutch cylinder is a covered item. I trusted Todd’s word on him telling me it was not a covered item. I’m not sure where the ball was dropped here because according to total care auto I purchased the “wrap” coverage which covers a lot less components than the comprehensive option yet I have all the paperwork stating I purchased the comprehensive coverage. Today I went to the service dept and spoke to Ivan (service manager) because my clutch had finally given up (he put up a good fight, I have to give it to him). I explained to him that I had came within timeframe to get this issue fixed but I was told it was not a covered item. Ivan looked into it and called total care auto and they stated that it was not a covered item due to me purchasing the “wrap” coverage. I explained to Ivan that I have paperwork stating I purchased the comprehensive coverage. He responded with theirs nothing I can do if their saying you have the wrap coverage so he directed me to speak to someone in the finance dept. I waited to speak to David the finance manager and he pretty much told me that he doesn’t even know what he is looking and that he will have to get my purchase file and that could take a few days so that he can review all the paperwork that was signed and see exactly what coverage I had. To long of a story people, but this is a prime example of you live and learn. All I could recommend is be very mindful of what your coverage is on these extended warranties they offer. Don’t trust someone verbal response get it in writing and have them show you the details in black and white. I’m going to give it a few days to see what David finds in my purchase file. I don’t see why it would be different from the paperwork they gave me but that’s okay I can wait a few days. …

Exceptionally positive new vehicle purchase experience.

Thank you Daniel at service. It was a pleasureable visit. You made my appts. For both trucks at the same time and kept me updated frequently, you managed to get both my vehicles out at a Reasonable time and updated me on my needs. Thank you again. I will continuetinue to do business with Larry H Miller dodge because of the professionalism as yours.

Kelly is the best! she always gets my car needs done.

Service was excellent. I have been a customer for over 5 years and I am very happy with their service Dept. and I highly recommend them to all my friends and family

I dropped off my car about 2pm due to it having a recall on the software I was told it was only gonna take about 2 1/2 to 3 hours called at 530 they told me that the person helping me was busy that he would get back to me due to him being with another customer . Called back at six and was told by the receptionist that the service department was closed then the manager proceeded to call me and tell me that my car wouldn’t be ready until tomorrow The lady that I last spoke with was very nice but it would’ve been nice to have more communication instead of having to figure out a way to get home into to work at the last minute 2 1/2 hours turned into 15 hours not too happy