Had a wonderful experience at DriveTime the staff is amazing and so helpful, especially Matthew and Miranda, I would definitely go back and purchase another vehicle.
Matthew was the best! Very kind and quick. First time buyer and was the smoothest process imaginable. Highly recommend!
I went to Drive Time this morning right when they opened at 10:00, and Matthew got me right in to test drive the car that I saw on the internet. The car was clean, it drove beautifully and it had low mileage. I knew it was the car for me immediately. Matthew had the patience to figure out financing with me, which was no easy task because I am self employed. He made multiple phone calls, sent emails and patiently worked to get me a low interest rate and the best possible trade in value for my old car. I spent 5 hours in the office while he presented me with multiple options and he never once seemed annoyed. He was patient and kind, even when I tried to make a large down payment and my bank flagged it as a suspicious transaction. I had to call twice to the fraud department at my bank to clear the transaction and he remained professional and welcoming. Things I love about Drive Time:*The employees are salaried and not commissioned, so there’s no pressure for them to sell*The price is the price, no negotiation, and it’s a fair price that is on the lower end of the Kelly Blue Book value*They offer two different warranty packages and have multiple 3rd party locations for maintenance and repair*I came in on a busy day, and there were multiple other clients that were professionally treated no matter what their financial situation was. They really want to work with people to get them into a car*The employees are upbeat and really seem to enjoy their jobs*The vehicles are well inspected and they provide you with a history report on the vehicleAll in all, I would highly recommend Drive Time to anyone in Tucson looking to buy a used car. Ask for Matthew
I was nervous because this is my first time buying a car by myself. I couldnt be happier with my purchase. I appreciate the price being at the bottom end of the KBB value range. I got an excellent deal with great customer service. I recommend DriveTime, especially Matthew, to anyone wanting respect, empathy, and integrity while buying a car.
Matt and everybody at drivetime are amazing and helped me through getting into a new car!
Jen was amazing. Im very busy work almost 100 hours a week running my own business and working a full time job. Jen had me in and out as fast as possible even with multiple changes I requested last minute. Thank you Jen for making this a great experience.
One of the worst car buying experiences I’ve had and I’m 40 and use to sell cars myself. I truly have no idea how they keep the doors open. I was very honest and upfront. I’m driving from Phoenix. I’m paying in full, using my credit card and I want to be in and out as I have a 90 minute drive home, all four kids with me and baseball practice in several hours. No rapport was ever built, no questions were ever asked and all my questions were answered with dodgy used car salesmen replies. I should have known when they said they needed my social to sell a car cash. I’ve bought a lot of cars and have never needed to provide a social when paying cash. I said I’d give them my wife’s social and I was told it had to be mine. Talked the GM and he told the sales person Herb it was fine. An hour after making the decision to buy they still couldn’t tell me how much longer the process would be. I explained my kids and time crunch and the GM could care less. I asked him again how long this should take and he wasn’t sure. I asked him since he did this for a living if he had any idea how long this process would take. He said 30 minutes, I let him know I had already waited an hour and he then started pressing keys on his key board saying his computers were down. Very convenient with lunch being delivered. Since no one working there including the GM knew what they were doing, how long it would take or even how to communicate to a customer. I happily took my business to Auto Nation Honda around the corner. Talked to both the GM and the sales person Assad. I explained my situation to the GM, I told him the vehicle I wanted. I gave them money and left. It’s exactly what I wanted, a simple transaction.This location is ran by younger folks that don’t understand how to properly communicate or process a transaction. Buyer beware.
I love DriveTime. Mason is the best and walked me step by step through what I needed to do in order for everything to run smoothly. This was the quickest and easiest process EVER, when it came to getting a car. Thank you guys so much!
This car buying experience was phenomenal! Mason was the best and so patient, answered all my questions and got us the best deal that worked for us. I will tell everyone to come here.
MASON WAS AMAZING!! He made the my car buying experience so easy and comfortable and exciting!! I have never had such a good experience anywhere else and I look forward to telling everyone else about your amazing service and associate Mason!! Thank You Drive Time!!!🙌🏼😆
Whole experience was great. Everyone I dealt with was extremely helpful. Jenn and Matthew we’re pleasant and kind through the whole process.
Mason P. Was absolutely wonderful! Great customer service! I always get a little uneasy around sales representatives but his trust worthy persona made it an easy and enjoyable experience. Thank You
Went in thought I’d be walking out without a car the guy was super nice everything was easily explained fast service and I left w a really nice car I will go back for my next purchase
The car buying process, overall, was quick and easy. My first visit, just to qualify (which I didnt, sadly) was hopeful and I still got to test drive a car. I did have to do a second visit to get the final okay on my income and I ended up choosing a different car and was on the road with it after about an hour and a half.My salesman, Matthew E., at the Tuscon, AZ location was patient with my qualification process and was upbeat with everything involved and worked with me for almost three weeks to get me in a vehicle. I thank him personally for everything he did.Now, their rates can be high if ones credit isnt stellar and I suppose thats the price to be paid in trying to buy a car. Despite that, they do really work with people to help them drive off the lot with a vehicle they like.All in all, I do recommend DriveTime in Tuscon and Matthew E., especially. Thank you!
Awesome experience! Mason was knowledgeable, friendly, thorough and professional. I would recommend Mason to anyone looking for a car
Started online, which was quick & easy. Got a fast response, set up a same-day appointment and met with Miranda earlier than appointment time. Very courteous, knowledgeable, professional and more importantly, very respectful. Awesome vehicle choices and a great driving experience. Then to close out, Jenn was also another great team member that made the process painless & quick. Thank you very much. Whole process took less than 2 hours!!
Mason was very helpful. He welcomed right as we walked in the door!! Thank you Mason for making this experience so easy and convenient!
Was very surprised interest much lower than expected very professional also one of the smoothest transactions for buying a car .I highly recommend Matthew had a great experiencethank you Bill
Worked with Matthew on the purchase of my vehicle.He was very nice, efficient and knowledgeable.I had a great experience at Drive Time.
Quick and easy. Both Herb and Matthew helped me get into my 2016 CRV, and made the experience as smooth as can be. 10/10 would reccomend!
Bought a Chevy Malibu last September. Great 🚗 no issues
Was helped thoroughly, answered any questions I had without difficulty. Went above and beyond to make sure the car was topped off and even went as far as to let me test drive on my own. Didnt take long either... Went in knowing what I want and came out with a vehicle that beat my expectations. Love the ride and the service was a plus!!
Mason went above and beyond very professional all the staff were so personable and friendly mason was so down to earth and empathetic thank you so much
Mason was a great help. Very detailed with everything, made the experience of buying my first car really easy!
Mason was great helped me get my first car ☺️ Thank you!
Mason was great and made the buying process fast and stress-free.
Mason Did a wonderful job helping me choose a car that was absolutely a perfect car for me ! Excellent service may I say I can’t be any happier with my car ! Thank you Mason from DriveTime !
First time coming here, was fast and easy, appreciate the help we got, and got the best vehicle for me.
10 days with what I assumed was a decent car 2018 Chevy Cruze and already having engine light on, trunk is jammed . And all Drive time can do is inform me I was misinformed with the return policy time frame. I was advised I could return with no question within 30 days . I called today and was told I’m basically screwed because the max out day was 5 DAYS !! Nooooooo don’t set yourself up for a lemon.
Jenn was very helpful and made the process of getting me into a car super simple and easy!
Drive time was a good choice walked in with no credit at all drive out but the best part was the car had a Trans problem the second day I called and they gave me a list of places to look at it and they will cover all whats wrong
I had the opportunity to work with Matthew at the Tucson location. I was able to get the car that I wanted with little money down and the car runs so smooth. I am happy with my purchase and have been getting great compliments. I found the 2015 Volkswagen Passat on the website and she was just as beautiful in person. Matthew worked very hard for me that to make sure that I got the vehicle that I wanted. I recommend him to anyone looking for a car. He had great customer service and he was nice and polite. It was an awesome experience to work with Matthew. I was so happy driving home in my Passat.
Working with Matthew was extremely easy and straightforward. It was a quick experience and I felt like he was really knowledgeable and gave me the best information about the vehicle and the services available. I would definitely refer drive time to my friends and family based off of the experience I had with Matthew
Came to Drivetime today looking for a vehicle. I was assisted by Mason Paschke whom made the buying process simple & seamless!! Mason was awesome, very helpful & knowledgeable!! Go see Mason Paschke at Drivetime for your next car purchase I highly recommend it!! Thank you Mason!!!
I wanna thank Jennifer, Miranda and Matthew and long and stressful journey on the purchasing my vehicle. With going back and fourth for about a month they got me what I wanted and did what they had to do to make my experience amazing. Thanks a lot! Definitely referring people to this amazing place!!
Mason Paschke, my salesperson, was fantastic. Walked me through everything.
Matthew was amazing. I couldn’t of asked for a better experience!! He went above and beyond!!
Matthew Esquibel sas very friendly and helpful! He helped me buy my first car!
I originally worked with Matthew into viewing vehicles. He was so patient and kind and understanding of what I was looking for.Once I chose a car Jennifer worked with me and all the paper work. She understood my time crunch, answered all my questions efficiently and completely. Loved the experience!
Great service. Was able to find a car I liked and with a good down payment. Was able to pieces everything rather quickly and painlessly. This is my 2nd vehicle through Drivetime.
Jesus was super great! Very patient and knowledgeable. He explained everything clearly and made sure I understood everything I was doing before moving on. Rest of staff was great too. Friendly place and not pushy. Super happy with the car they got me in. Worked with all my needs to get me the right fit. Highly recommended. Thanks DT Tucson!
Great service! Excellent cars! Herb Adams took good care of me and answered all of my questions. He took the time to explain things right and made sure I understood everything. Five Stars!!
As soon as you walk in you are greeted with a smile and a warm welcome. Everyone I encountered had good attitude and seemed to be happy to be there. They even had fun music my kids liked so they didnt get bored, making my overall experience even better. I worked with Miranda and Jennifer who helped me get my 2013 Hyundai Tucson :)
Mason Paschke was fantastic!!!Very professional and understandingI would buy mire cars from him and will tell others
I was very pleased with this place!!! Exceptional help and customer service, worked long and hard to get me approved and it paid off. I promise you wont be let down, unless you let yourself down. Was able to drive away in a nice reliable vehicle the same day. Would highly recommend.
Miranda was very courteous and knowledgeable. The staff was great. I would recommend Drive Time to family and friends.
Jen has been absolutely the best! Got me in a car in 30 mins and had me driving off the lot in just 2 hrs! Great experience!!!
Excellent experience! Very helpful, informative and willing to do what it took to get the deal done. Thank you very much Miranda and Matt for getting me into the truck I wanted!
Jesus was a great help and got me into the car I wanted. He was upfront and explained the whole process in a way that was easy to understand. The managers that helped getting me financed were fantastic. I would definitely recommend this location to anybody who is getting the run around from other dealerships.
They are very helpful, my niece was looking for a vehicle and they did everything to get her the car she was wanting. And she ended up getting the car she wanted. I would recommend Jesus Hernandezat DriveTime to anyone of my friends and family or to anyone.. Thank you DriveTime for all your help and making my niece one happy young lady
Matthew was very helpful and explained about everything. So very nice. Glad I went with him. Thanks again.
Jennifer helped me from start to finish over two days and was patient while looking at multiple vehicles and she ensured that I was happy with my selection. The process was a lot easier than other dealerships that I’ve been to.
I came into Drive Time completely lost on how to purchase a vehicle, when I walked in I Jenn greeted me and helped me through the ENTIRE car buying process, Aswell as her coworker Miranda helped me with most of the paper work, I would 100% recommend Drivetime to a friend looking for a vehicle. They helped me tremendously. I drove off with a 2015 Mitsubishi Lancer ES.
Excellent across the board! I felt that Robert my sales rep worked like he was helping a family member. He explained every step of the way. Made sure i understood what was going on. Calm and relaxed and did not rush me. I would recommend drivetime to everyone. Thank you Robert!
My experience was great! Great customer service and agent made me feel at ease about my decision to purchase a car. All my questions were answered and clear. Thank you!
Matthew was very helpful and informative! Warm and receptive and got us a car that fit our needs and budget!
Loved the people! They were super helpful and got me a perfect car with a perfect down payment! Only issue is that I couldnt get car I initially wanted with down payment I was approved for. Otherwise my experience was great!!
So Im a younger car buyer and as soon as I walked in to the establishment I immediately knew this was going to be a pain. The workers besides the workers who was working with my were not wearing mask during this covid-19 pandemic and have the nerve to cough without covering her mouth . Poor service overall
Just bought my Hyundai Sonata with Herb Adams and the process was quick and easy! Love my new car and loved the service. Definitely recommend to anyone in the market for a vehicle. Ask see Herb!
They were fast and worked as a team and very professional and friendly I would recommend anyone to come to them DriveTime on Oracle in Tucson Arizona!!! Herb and Marana you guys Rock!!!
Jenn Linder made my experience of buying a car the easiest I’ve ever experienced with a car sales person. she is very welcoming, nice and very helpful! VERY VERY PROFESSIONAL! I never once felt pushed into buying my vehicle &I definitely would recommend you buy from her.
Herb did an excellent job! He went above and beyond to get me the vehicle I had my heart set on. This is the second vehicle through Drive Time, both times Herb helped. Thanks for having an awesome team!!
Jenn Linder was amazing and made my purchase easy. My credit is bad and I was unable to get approved elsewhere. DriveTime gave me a chance to get a car of my own.
Very friendly and knowledgeable staff helped with all needed with no faces sighs or negative looks. Faces you and makes sure you understand your options thank you jenn
Beautiful customer service. Always recommend. I have purchased my second vehicle from them and once again, had phenomenal results.
I came in on a whim not thinking I would qualify for anything worth while. My current vehicle required roughly $700+ worth of work and it seemed easier and more beneficial to just purchase a newer car. Jenn and Zev got right on it and before I knew it, I was on my way with a newer car! Jenn and Zev were both professional and great to work with. They understood exactly what I wanted and needed. No haggle, no pressure, no long wait time. Thank you guys for making a stressful situation into a positive less stressful one.
Miranda helped us get into a great car within a great amount of time.She is well organized and very knowledgeable, definitely will recommend her for any car buyers,thanks Miranda!!!
Jen and Miranda were amazing on helping us and our family purchase a new car. Very helpful when we had questions about the car and purchasing it. Very grateful to have them throughout this process and during this time.
Jenn linder,what a wonderful experience having her as my car sales women,she was articulate,patient,non rushing,very professional.
Chewy was very professional and helpful. Absolutely was a great experience getting my new vehicle here. The employees were attentive and knowledgeable about everything pertaining to my situation. Overall excellent experience
Miranda made the process of buying a car super easy to understand and easy. I highly recommend coming here !
Its never been so easy to buy a car. The staff is friendly and knowledgeable. There was no pressure or pushiness at all to buy. Jesus Hernandez helped us throughout the experience. Every step of the process was explained to us and the prices were honest and had an easy to understand breakdown.We wont need another car for a while due to the great experience we had here today but when that time comes well be back!
Herb was really nice and helpful. The process was quick and easy as I prequalified prior to my appt. I was very happy the way things went. I would definitely recommend them.
Herb Adams is the bomb. Made my purchase super easy without pressure and got me the car I wanted. U ROCK HERB
Visited after spending two days dealing with insurance company on replacement of a totaled vehicle that was paid off. I was not going to be able to find a comparable replacement with the settlement and had to return the rental they were providing. My credit was not great and was worried about financing. Not only were they able to get me a great deal with a reasonable down payment, I drove away with an awesome ride! The staff was friendly and never pressured me into buying something I didnt want. I literally looked around the entire lot before having to walk in and talk to a representative that treated me as I walked in.
Horrible experience with down-payment. Wanted a vehicle in phx but due to cvoid had to drive myself to get vehicle. Told them I couldnt make it up there till next week a day after the 7day hold. Was told that was fine. Made An initial payment of a hundred dollars and was told to pay phx location the rest of the money in person. Everyone was on the same page of my situation. Get to phx location and last minute was told my car price I agreed to in tucson was no longer valid and the vehicle went up in cost and due to that so has my cost on the down-payment. It felt like the old bait and switch situation. Wasnt even made aware that after 7days prices can change. Funny how it went up in price not down. Horrible communication and it was either pay more or go back home empty handed. I feel like once they took my hundred dollars(what they asked for) it should of locked up the price of the car and down-payment. Will stick to carmax and carvana after this experience.
Loved my experience. Very Happy with the whole process. Matthew was patient, attentive, answered all my questions. The whole experience was very pleasant. Thank you Drive Time machine. You made the process easy.
Jen was great! She made this a painless process. In and out w a nice vehicle in under 2 hours.
Herb is a great help. Made it quick and easy but very detailed. I couldn’t have hoped for a better experience.
Had a great experience with the people here friendly and took care of me will for sure come back when I need another vehicle
Worked with Herb. He was friendly and helpful and real. He is definitely a great guy to work with and would recommend him to anyone. It was a pleasant experience.
Very friendly, fast service! Very satisfied with overall buying experience!
Very professional, honest, and a clean dealership. Everyone was friendly and made sure you were taking care of. It was also an easy process. Matt was great!
Mason was very helpful thankyou!
Explained everything, the team was very knowledgeable and helpful
Jennifer was so incredible. I haven’t bought a car in a very long time and I haven’t LEFT MY HOUSE since Covid so was nervous for a bunch of reasons. They were so safe and kind and knew what they were talking about. Jennifer answered my many many many questions and knew her stuff on top of being kind and funny. I’m so happy about my new car!!!!!
Fast, easy, convenient. The staff was friendly and I felt very comfortable from syart to finish. Drive time staff was amazing. I love my new car. I will recomend to all my family and friends. The only place I will purchase any future vehicles.
We crashed our car about a year ago we tried another dealership that day and felt jerked around by them so we then drove to DriveTime and we were treated very well. Herb was amazing and super funny. Miranda was also very amazing. They got us in an awesome 2011 Ford Escape with affordable bi weekly payments. I recommend everyone to DriveTime and I honestly believe DriveTime is in the customer service as well as the car sales business. Herb and Miranda got us what we wanted and were never pushy and we truly appreciate them.
Jenn was so helpful and so patient! It was such a great experience! She asked all the questions I had. Worked exactly with what I had to offer! I had my whole family popping in and also answered all their questions they had. I would 100% recommend drive time to my friends and family who are looking to buy a car.
Jennifer was fantastic today myself and my bf loved her service she was very knowledgeable and I will definitely recommend my friends and family to come to drivetime
If your looking for an amazing person to help you find the right car, herb Adams is your guy, he took the time to explain everything and was calm with my daughter was making alot of nosie.
The drive time team is fantastic! Just got my second car with them and couldn’t be happier with the service and their protections offered 10/10 recommend if you’re trying to get your first car own your own or just looking for a good deal on an upgrade!
Jesus and miranda helped me, this was the best experience. They have gone above and beyond to help me and get me into the car I wanted. All the staff was helpful and I would highly recommend buying here.
Me and my mom came here to buy a car and we were helped by Matthew. He was the best salesman me and our family have ever been helped by. Up front and honest with everything, not normal for a car dealership but it was awesome! Wasn’t pushy, and was patient. I highly recommend seeing him, he’s fun and easy to work with and the selection is awesome! Definitely planning on coming back when we need another car!
Very helpful. I traded in a car and was in and out in less than 3 hours.
Jenn and miranda were very helpful, we were very pleased with their customer service. Very well recommend
Yesenia is the best. she helped me get my ideal vehicle and managed to have it transferred from phoenix on the same day. quick friendly staff all around. Herb is awesome as well. No customer hogging, everyone worked together as a team to make sure i got the car i wanted.as a happy repeat customer ill be coming back for sure should i need another car
Awesome selection. Roberto at the Tucson,AZ. Location is awesome. Great person to deal with and a pleasure to meet him.