The customer service team here is top notch. I purchased my brand new Trek Verve 3 bike with the help of Evan. Staff is very knowledgeable, patient and courteous. When I picked up my bike they did a safety test on it I made sure everything was working properly. They also took the time to attach a back rack to the bike for me which I already own for no extra charge. I rode my bike this afternoon and I can definitely tell the difference between this professional bike and the cheap one I bought at Target which kept falling apart(at least I was able to return it). The brakes and the tires as well as the gear shifting is superb. I highly recommend this bike shop to anyone looking for a high quality bike.

VERY POSITIVE EXPERIENCE HERE: All the personnel were friendly, attentive & professional. They work together as a team to produce top quality service & customer satisfaction. A truly refreshing experience. My Personal thanks to: Johan, Emmit, Jessica, Josh & Will. You have won my business!

Thomas was extremely helpful. I havent purchased a bike in years and was unfamiliar with the process and what was important to know. He spent the time with me to help me understand the differences between bikes, equipment, and accessories, while at the same time, not pressuring me to buy anything. I feel much more informed and confident in my purchase after the interaction. Would definitely recommend!

Loved Jessica and Johnny at Tukwila Trek! My new powerfly is awesome!

Super knowledgeable and friendly, I’ve had a couple tune-ups and small fixes here and they’ve done a great job. Trek makes awesome bikes too… somewhat expensive but you get the quality you’re paying for.

Awesome!!!!Excited to have new bike and had great customer service

I was able to easily come in and get a new pair of Delta cleat spinning shoes for my classes. My old spin shoes just werent cutting it anymore. Although their supply for womens shoes and sizes seem to be somewhat limited, I was able to find a pair I liked right away. The helpful staff also recommended an alternative type of cleat that still worked with the Delta clips but gave me a little bit more wiggle room. Very happy with the purchase. Ive already used them twice since my purchase on Monday and Im pleased at how quickly I can clip and unclip out of my pedals.

Ive been here several times and had them do basic stuff like loosening a bottom bracket because I didnt have the tool or just fixing a tubeless tire that was done really bad somewhere else. Theyve always charged me a reasonable rate and always done the job right.No snobbery or sales pitching. They just do it right for the right fair price. Highly recommended service.Trek bikes are good, too, if a bit overpriced bit thats corporate.

Was in the market to purchase myself a bike. As well as shopping for the rest of my family. Ended up not going with this store due to the passive aggressive/ abrasive employee. The last thing anyone wants to deal with when spending money is off handed comments.

There were multiple bikes in my size available, and I was finally able to find the bike Id been looking for! Also the gentleman who helped me (I didnt catch his name, he was working the day I made my purchase and spent a lot of his time helping me get sorted!) was absolutely fantastic and very patient and helpful.

I flew in from Phoenix and realized that the airline had snapped my derailleur hanger. I came to Trek as soon as they opened up and Will and the team found a hanger for me and got it fixed. Couldnt be happier. Really great staff.

Incredible customer service. Their staff is amazing. You can tell they really love everything about cycling and helping people to enjoy biking. They took the time to explain everything I needed to know about my new ebike and ensure I didnt have any unanswered questions or concerns. If youre looking for a bike shop, look no further than here. Ive been cycling for 20 years and will gladly drive the 90 minutes to this shop again and again.

The employee that helped us at TREK in Tukwila was very helpful and incredibly nice. My wife loves her new bike. Thank you!

Everybody was super friendly and helpful. The people there helped me find the right bike for what I needed. They helped make sure I had the right accessories too. It was a vastly better experience than I had at some other local bicycle stores.

I always feel like Im getting friendly, personalized service from your staff. Zack did a great job and is a big part of the reason why I always recommend you to friends. Don

Super friendly and helpful employees. Everyone we spoke to was knowledgeable about biking, bike fit, and the models they sell. Long time employees and clearly bike enthusiasts. Parking lot is relatively not busy, so bring your helmet and go for a test ride.

Morgan and Pete were very helpful and friendly. They made the bike purchase experience fun and informative and I didnt feel any pressure from either of them to buy. If youre looking for a Trek bike, these guys are the best. This store has a great selection. If youre thinking about purchasing a bike in 2021 Id recommend going bike shopping here sooner than later. Dont wait until the Spring to get a new bike for the summer or you may not be able to find what youre looking for.

Friendly people in great quality work from the service department.

Came in to back order two bikes for myself and my wife in March. I was sized for a Large and my wife for a Medium/Large by the employees working there that day. We came in July to pick up my bike (my wifes had not come in yet) and it was simply not the right fit. I could barely ride or even get on the bike. I was resized and given a couple bikes to try and it was very obvious that I was a Medium - not even close to a Large. We were concerned about this development, so we also had my wife re-sized - she was also a Medium.The second issue was that the bike I was going to pick up also had the wrong grips. Upon further investigation, according to the Trek website for the Marlin 6, the grips should have been the Bontrager XR Endurance Comp Grip Set in a yellow/green color. The actual installed grips were generic black grips, obviously cheaper.The final issue was that while we had paid for and was clearly stated on the receipt a specific color for our bikes, the bikes that had actually been ordered were completely different colors. It appears that those colors did not actually exist anymore and someone decided to get another color on our behalf without consulting us.The ONLY reason I did not immediately request a full refund and take my money elsewhere is because of the excellent service given to me by the person there that day. He was very helpful and apologetic in resizing us properly and getting our correct bikes ordered. If I were to write a separate review just about his service, it would be an easy 5 star with nothing but good things to say.We are expecting our bikes to arrive at the end of August, so I will update at that point. In the meantime I think its important for people to know that it seems like some employees either dont care to, or dont know how to properly size people for their bikes. If I had known about the correct way to be sized for a bike I would have said something. Its unfortunate that I will always be second guessing things I hear from this store in the future. I would also say that if you are ordering anything from this store to MAKE SURE that what you want is what is actually ordered, so you dont have similar issues.

Everyone on staff was great. Got the bike going so we were able to ride with friends though the Snoqualmie tunnel thank goodness because I had the only bike with a head light.

Neat and clean shop. I called in the morning to check if they had a bike in stock, Roscoe 6. They did, but would have to be put together and volunteered to put next size together as well. It was almost ready when I got there, just were bedding the brakes. Friendly and attentive. Knowledgeable on local trails too.

Bought a bike in June and am very happy with it and the staff @ Southcenter. However when I called to have the free tune-up, they said they were booked for a week and not even making (scheduling) appointments for another week and that I should call back then. Have friend who bought a trek bike @ the Redmond Trek around the same time and had no problem getting his bike in for a tune-up. Theyre keeping his bike for a few days, but were responsive and helpful. Ill give Trek Southcenter the opportunity to service my bike, hoping its an unusual circumstance, but this raises red flags.

They helped me thoroughly with building my bike. Recommended best parts for my budget

Everything was great, I am happy I came to this store. People were nice, helped me to pick what I neede and explained everything important. Thank you!

Staff were amazing. They spent time with me to make sure of my needs and wants to find the right bike for me. The bike i wanted was not in store so they found it and had it shipped and in my hands within a week. They really went over the top, Morgan is tops!

The staff was very professional and courteous. They had me set up an appointment to view the bike. They were ready on time. The store was spotless clean and they had everything set up perfect to keep everyone safe from the virus going around. They showed me all the ins and outs on the bike and got me out the door with a beautiful new bike. Thank you Trek Bicycle Tukwila Southcenter

Very nice and helpful staff. With this huge bike shortage I’ve been forced to call every Trek location at least twice a week to check their incoming shipments for three bikes I wanted in XL. Calling multiple stores a week gave me a unique prospective on how customer service varies between locations.Not once did the employee in University Place actually take time to check the stores inventory for the bikes I asked for. They would simply say no and come in to check when they would get one. When I went in they said they wouldn’t have any until April of next year and wouldn’t even put me on a wait list. And because I asked for three different bike models, every time I asked about a different bike I could see the irritation and annoyance in his face. I didn’t even want to spend my money there.The very first time I called this location and every week after, the employees would actually check their inventory for each bike I was looking for and was even able to put me on a waiting list over the phone as it was 25 miles away from my residence. The employees were present and seemed happy to help. They even told me when they received their shipments so I only had to call once a week at a certain time so they would have time to take inventory.Due to my persistent calling, I was able to jump on one of the bikes I wanted and payed for it over the phone. Way before April of next year mind you. When I went to pick up the bike, the employee was super helpful. I got to take a test ride on the bike in the lot and found a great helmet for me. I will definitely be buying my wife’s bike and daughters bike from this location, when they come in stock, even though it’s 25 miles away vs the UP location which is 5 miles away.I love my new Trek Marlin 6 so far!! Thanks guys!

Customer service is very good!

The folks working here are what make up the store. Every person was super helpful and took their time to show products and ask questions. Really one on one experience. The technicians went above and beyond to help me put together my trek and took time to troubleshoot my problems. This place makes me want to work at a bike shop just like this.

I just moved here and I was looking forward owning a bike since where I used to live was not very bike friendly. I went to several stores and they shut me down for some reason, but the guys at the Trek store where AWESOME, Bryan took the time and show me several options and we ended up taking a bike home that day. Ive been using my bike since I got it and I love it. Def 10/10 to this store. Thank you!

Trek Bicycle Tukwila went above and beyond for me. I wish I could remember the girls name who helped me. She works in the front of house and did more than I ever could have asked for. I would definitely recommend them in the future.

Was on vacation and looking for a very specific item that they didnt have, but everyone was so nice I needed to do review. They answered a bunch of questions and spent several minutes talking.

Great service. incitefuI advise, they helped me build a bike I love. 🚵‍♂️

I was at Trek bicycle in Tukwila on a Sunday afternoon. We had scheduled appointment. Thank God for that due to Coronavirus lot of restrictions. I was not able to purchase a bike due to that they was low on stock and waiting on shipment to come in. My experience with the staff was awesome. I was able to test ride the style I will be purchasing when the time comes. I love the part where they was not trying to over sale on products in the store. The staff was very knowledgeable, professional and most of all patience with a person who is new in cycling. Thank you guys and keep up the outstanding customer service.

These guys are absolutely fantastic! When I passed through the Tukwila area in late July of 2020 (on my way from California to the Canadian border), I began experiencing gear shifting problems. Desperate and without options, I dropped into their shop suddenly and without an appointment. Zack welcomed me in, and quickly diagnosed the problem. He made one small adjustment (free of charge), and I was on my way again within minutes. The very next day, a worn gear shifting cable finally snapped, and I was suddenly stranded just north of town, with a completely non-functioning bike. So I went back to the shop (again unannounced). This time, Oz (a senior service technician) saved the day. He spent the next couple of hours performing emergency surgery on my18-speed. He even went to his house to obtain a part that they did not currently have in their shop! This time, there was a minimal charge for new parts (derailer, cables, etc.). But even then, the cost was minimal ($100 or so), and the service was exceptional. Like most bike shops these days, these guys had a large number of bikes to repair. However, they made me a top priority (since I was not from the area, and in need of immediate service). Excellent people, and expert service. I highly recommend them!

Super helpful and knowledgeable!

I love my new carbon fiber hybrid bike, the FX S 5! The customer service exceeded my expectations. Right before going to the Trek store, I visited different bicycle store nearby and their non participation in protecting their community, by not wearing masks (Only one employee did) - I chose to spend my money with Trek. Trek staff was very good at physical distancing and wearing masks the correct way during my hour long visit. I also love the Trek 30 day guarantee on all of their bikes. When buy a high end bike, you want to make sure you love it.

Edited - all I said below is true but I went back and left very pleased with the service.I did intend to say more but I have been busy which incidentally demonstrates what my issue was with your store. I went there the 1st day and found out there was a sign in and I had to make an appointment. So I made the appointment for the next day. I went back the next day and the customers before me were still not done by the time for my appointment, so I waited around for 15 minutes then I left. On my 3rd and final visit, I went to the store knowing that I would not be able to see anyone but I wanted to find out about making an appointment but instead asked specifically about just buying what I want. The guy at the door appeared to be helpful but with his mask on all I sensed was that I was working with a robot just spitting facts with no emotion. He told me that the bike I want is and has been sold out all over the state and that NO one has it. So after 3 visits, I did not get to see any bikes at all, and found out that the one I shopped for online is not available. It felt like I wasted my time. Not trying to be a complaining jerk here but a lesson to all of us in the customer field should make every effort to show more concern, interest, customer service because the mask surely didnt help and my visits to your store just heightened my issue about just trying to find a bike for goodness sake.

Just left here with my wife’s bike! Great customer service, and competent staff. Oz did the service for us and did a wonderful job on my wife’s bike plus showed me a few simple pointers on bike care. It’s a bonus that one of the staff new some sign language too. %100 recommend this place.

We had an appointment with bikes on layaway when we got there to purchase these bikes they both had scratches on them the computer on one was completely broke off and no one seemed to care. I asked for a discount on them and the manager was rolling his eyes saying we could have a free water bottle holder. The guy helping us knew nothing about our bikes. Very frustrated when you spend that kind of money!! We hoped for a better experience. Just curious how long until that district manager contacts is ? Hmmmm

Had a very positive experience with this shop. Tracking down a bike during COVID has been quite the chore, and most shops Ive talked to have been overwhelmed, and it showed in their customer service. These guys happened to have the bike I was looking for, put it on hold for me, and got me all set up and out the door in under 30 minutes. Not to mention they were super friendly about it.

(Newer rider. Havent ridden a bicycle since I was a kid. Im 44 now.)Came into the store on a lazy Sunday looking to see what they had in stock. Was looking for a mountain bike and wasnt sure what to get or what I was really looking for. Brian K. came up to me and greeted me with enthusiasm and kindness. He showed me around the store and helped me choose an E-MTB.Brian seems to be super-hella knowledgeable about the bike world. Knew his products, and knew very comprehensively the ins and outs of all the comparable models to help make a perfectly executed and educated decision. He walked me thru how everything functions, what suggestions he had for my style of riding, and even set me up with all the accessories I would need to help me along the way.Brian is a very high-value employee and a wonderful professional that represents his store exceedingly well. It is a very rare occasion to get someone as low-pressure, informative, kind, courteous, and friendly as he. Many sales professionals who know their products well, seem to have an elitist way of treatment of their newer customers; NOT Brian. I really felt very well taken care of.Although I am sure all Trek stores have the same type of service experience. But Brian is definitely a winner and a great representative of his store and company.Summarization:Brian is a very low-pressure sales professional that REALLY knows his products and accessories. He set me up with a new EMTB, bike accessories, automotive bike rack, and even helped with registering my bike with the company. I would highly reccomend Brian and the store in Tukwilla (Southgate). All of their employees are extremely helpful and extremely kind and welcoming.Go here. You wont be disappointed./jim

Had a very good experience buying my bike from the Trek store in Tukwilla. Due to the pandemic season, we had initially inquired about the bikes I was interested in over phone. I was informed about both models Dual Sport 3 in size small and Dual Sport 2 in size large was available. We reached over the store by 4PM as I had mentioned. The store was letting in customers two at a time to allow enough social distancing to be maintained. With a wait a little over 15 mins, we were let inside the store and the personnel were very courteous and helpful. My daughter tried out the Dual Sport 3 and it was good to go from her perspective. For the other model for myself, the sales person informed that it is not available. This part was bit let down but I assume when they confirmed over phone probably there was a mix-up or somebody bought it just before I arrived. I did see one person loading Dual Sport 2 loading in their car while we were waiting outside. That said, I can completely understand the situation. They offered me choices over Marlin 6 and 7. I tried both of those and went with Marlin 6. They were patient with us trying out the cycles and also helped me with getting the seat pipe cut etc. Overall I was very satisfied with the experience.

Love this store. These peoe really know bikes. Go there!

The service tech was clearly very knowledgeable and able to quickly educate me about the condition of my bicycle and recommended services. The end result is like a new bike! The shifting has never been this smooth.

Great customer service- I turned in my bike for the level 2 service- i havent serviced/ used my bike in almost 2 years. they called me to keep me updated on what work they recommended, pricing, and asked if i needed anything else before moving forward. practiced the non-contact service during these wild COVID-19 times and got my bike back to me within 4 business days or so. i also love the handle bar tape that Brett B. (service dude) chose to match my bike. Rode my bike the day i got it back and that baby was running like it was brand new. def recommend.

Knowledgeable staff and very helpful in getting me the best wheel for the money based on how I ride. Saved me a lot of money. Thanks Trek Tukwila!

Lousy location (they are aware and apparently looking at alternatives), but very friendly and attentive service and they were able to get us the bikes we wanted--tough to do with the C-19 shortages right now. Morgan, the manager, was great to work with.

The staff here are fantastic. Attention to detail is what they do best.I’m an older guy looking for an E bike. They gave me all the information I needed and set me up with the right bike. Changed my life. Thanks to the trek store employees.

Terrific service center and knowledgeable showroom staff.

The customer service cant be beat. I upgraded my bike and couldnt be happier with my purchase. I highly recommend shopping at this location and a Trek product!

Great experience. The guys there have always been helpful and explains exactly what your bikes needs. Thank you

I had some issues with the rear derailleur and cassette on my new Fuel EX 7. Trek replaced the cassette under warranty, and I had my bike back the same day. Glad I chose a reputable brand that stands behind their product!

Simply amazing. Passing through Seattle and needed my sons bike fixed. They didn’t have parts but took a bike off the floor to repair on the spot. I have bikes for 40 years and known some excellent bike shops. These guys are the best experience I have ever had. Thanks Brett for doing whatever it took. And thanks Ian for showing what customer service and being what every customer desires in this kind of situation - a friendly, competent and engaging craftsman.

Service is fast and top notch.

The staff at the Tukwila Trek store is the best around! Always helpful, knowledgeable, welcoming, and above all, friendly! The service department rocks! They are fast and fair! Couldn’t ask for a better bike shop!

I believe this is a new location. Its awesome. Great customer service and a really good price on a great bike. I test road a couple but was in a pinch and was able to get the bike and be ready to go immediately. I am riding it now and couldnt be happier.

This place is awesome. Have bought 2 bikes from this shop. All the mechanics know their stuff and the prices are very competitive. Love coming in here.

Great place recommend to any bicycle enthusiasts, Fast & Friendly service!

I purchased a womens Checkpoint 6. I love the bike, it is the best one ever! I would also like to take the time to say how wonderful the people are at the Trek Bicycle in Tukwila. Everyone I worked with was patient and let me ask questions, often the same ones over and over. :) My new bike is set up perfectly; I was not pressured or oversold product which I greatly appreciate. This is my go-to bike store and has been for years, this is my third bicycle I have purchased from them.

No pressure environment. I was actively encouraged to take a few bikes out to test ride them and having the Green River Trail so close made it easy! Im new to biking so really didnt know the difference between the bikes going in so it was great to be able to test them out. The team spent time walking through and fitting the accessories and then getting the bike set up so everything fit just right for me. The team are obviously made up of bike enthusiasts who know their stuff.

The staff was friendly and very accommodating. They had the right pedals for me to try a bunch of bikes and were willing to swap wheels around and let me take a bunch of bikes out to try. Theyre near a bike trail to test road bikes and a pretty good location just off the train down by the river to test gravel and mountain bikes.

What a great shop... I live in Issaquah, but chose to drive to this location because of the level of service

Great bike shop. Have top of the line bikes and service department is awesome. Sales reps are real good to work with as well. Clothing selection is very limited.

Great Service, Great job at Social Distancing and still getting us out on our bikes!

05/13/21 update - The Team at Tukwila are still the Best - I recently messed up my rear derailleur on my Checkpoint. With the Global shortage of everything Shimano, i was told my Shimano GRX was on backorder, through their supply chain network. Will investigated different options to get me back on the bike as soon as possible - Ultegra works in lieu of GRX.I was able to externally source the Part and Emmett installed on the day I dropped it to the store. Thanks Trek Tukwila, Will and Emmet - These folks care about getting folks out on their bikes and know their stuff - Ill be back, hopefully not for repairs but to buy a new mountain bike !!

Their customer service is an A+, especially service department. They even went the extra miles to get me going on my wheels with a temporary spokes while waiting for parts even tho I didn’t need it. they are my first stop for any kind of maintenance or repairs.Thanks guys.

Brett found me a better bike for basically the same price as the lower model during the pandemic, when it’s been really hard to find a deal. He was very knowledgeable and helpful explaining the features, warranty and possible add-ons . Thanks!!!

Ive been a customer here for the last four years or so. This store is the best! The entire crew takes care of me and all of my bicycling needs. Will, Dave, Kyle, T. The entire staff is on point. I like the layout of the store too. Spacious with a good selection of inventory but not cluttered. The service department is excellent and they are very knowledgeable no matter your preferred cycling discipline. Well done Trek Bicycle Tukwila Southcenter! Ill be back for sure!

Staff was friendly and very helpful. Didnt try to upsell me on what was needed to repair my bike.

Very knowledgable staff. Helpful and timely in service..

I had an old 2012 Slash, and I broke the chainstay for the second time. The folks here helped me out to see if the bike was covered under warranty and helped set me up with a demo of a newer bike in the meantime for a weekend.In the end I got the newer bike because the math just worked out better that way in the long run. I have a lot of appreciation for the people here at the shop being patient with me throughout the process and offering advice and input along the way.The new bike is pretty awesome (Fuel Ex 8), and it does everything my old Slash could and then some. Im impressed what 8 years has done for bikes, considering the new one has 30mm less travel than my old bike.

Dave was very welcoming, very friendly when I entered the store. He was very considerate- I brought the bike for a tune up on a Thursday but he made sure I get it the next day (I have a ride that weekend). He gave me accurate information and was charged with what I expected. I rode my bike and It worked perfectly. Thank you Dave. Awesome service!

Kevin and Dave were absolutely awesome. They answered all our questions and were a wealth of knowledge about the biking community around here. I brought my bike in and ended up test riding some of their electric bikes. It was a lot of fun.

The Trek Bicycle Tukwila staff offers excellent customer service and is exceptionally knowledgeable. The selection and quality of apparel and accessories is outstanding. What I enjoy most about being part of the Trek community are the super fun group rides, bike demos and classes coordinated by the Trek crew. They love what they do and it shows. There is something here for everyone so don’t be shy to ask.

I recently purchased my second bike from the Southcenter store. I enjoyed my interactions with all the staff. The store is always professional in appearance and how they do business. What impressed me the most was that with each bike, it was tuned up and ready to go when I left the store. I understand there is a breaking in period where cable and such stretch and need to be adjusted, but I have some bad experiences with other bike purchases, where the first day on the trail was ruined with faulty shifting, dropping chains, etc. So I really appreciate the state of these bikes when they leave the store.

I am in town from Michigan and these guys are amazing. I am riding a Knee scooter due to injury and the brake cable snapped on my flight. In and out and like new. Awesome customer service!!! Wish there were more stars!!

The staff was great! Super helpful and knowledgeable.

So very helpful and accommodating. CoVid conscious in store shopping. Will definitely recommend this store to my friends.

Fantastic customer service. Excellent mechanical service. Good prices, quality bicycles, and no pressure to buy. Good return policy. #fan

I dont trust sales people even ones who work at bike shops, so I went back to the mechanic his name is Kevin, he talked me through several different bikes, we tried out different bikes and when I was done I found the right bike for me.Kevin made everything go smoothly it wasnt a walk in the store by a bicycle and leave experience, it was take some time ride some bikes feel out the bike thats right for you and leave the store happy. Because he was the mechanic he knew the answers to the questions I had better than the sales people.Im sure the sales people at the Southcenter Trek Store know their business and know their bikes but I simply dont trust salespeople these guys didnt show me that they couldnt be trusted its just my personality.Everyone there was very friendly very happy and very encouraging when it came to me trying out different bikes and the experience was a good one and the end result for me was that I appreciated being able to talk to a mechanic rather than the sales person and it was a great experience.

Great service from the crew there, bought a Trek Domane SL5 a few weeks ago. Too bad the store seems to be closed now.

I’m a long time cyclist and have worked in bike shops in the past. The customer service is unbeatable at the Tukwila trek shop. I’m proud to be a regular at this shop. Great knowledgeable crew!

I have always loved and chosen Trek bikes. When deciding where to buy my third Trek... this one an e-bike to add to the road bike and mountain bike I already own, I thought it best to go to an actual Trek bicycle shop as they know more than anyone about Trek bikes. I was not disappointed. Kyle, the manager, who races bikes, was extremely helpful and friendly, and Dave, the mechanic, owns and commutes on the same e-bike (CrossRip+) that we purchased. I cant recommend this shop enough. They will take care of you!

Quite possibly the dumbest c-19 response ever! Might as well close the door and put a sign up that says out of business. Dont waste your time.

This is easily one of the best bike stores Ive ever experienced. No bike snobs here. Everyone is super helpful and friendly. Im a big fan of Trek and Bontrager too so that makes it a win win. I always recommend this store to friends and even strangers who are looking for a good bike shop experience.

Told us wait outside (20 minutes) then came back outside to tell us they don’t have any bikes... seriously you couldn’t just say that the first time?

High praise to employee Brian who very patiently coached my 2 10 year old boys on their test ride, first time on a geared bike!! I ended up buying 2 bikes, I had come in for just a chain. Very good customer service!!

Best Bicycle shop. Female bicyclist very knowledgeable. Bought Daughters bike here. USB powered lights. Futuristic top of the line. Unfortunately thieves on bus target Trek bikes. Updated review by Google. Hit wrong tiny letters.

The experience I had at Trek Tukwila was unmatched. I was set up with a demo bike and taken on a ride by some of the emploeyes. Brian and OZ took me to their local riding spot at Tuger Mountian. They were very knowldegable about the trails and made sure I was able to ride terrain within my abailty. One of the best bikes I have ever been on and I owe alot of that experience to the emploeyes in this shop. I woud highly recomend stoping the store even if to just say hello, they are all freindly staff.

Excellent store and customer service!! My husband and I have now purchased two new road bikes from them since the first of the year. Both times they spent time helping us and setting up the bicycles. We had such a great experience, we took our sons Trek road bike in for a service. I would definitely recommend this shop.

Wow. Very impressed with the professionalism and focus to detail.I have only ever ridden dirt bikes, and walked through the back doors on accident and got only big smiles and actual waves and hellos from workers in the back room. Walked into the front and was immediately greeted by the owner. Again, big warm welcoming smile and a hello. Im actually quite a bit over weight so felt a little intimidated going into this serious bike store. The owner put me at ease the second I saw his face. He was there to make someone happy with a bike. It was pretty cool. He spent the next two hours with me. He never even looked away from me, not to one of his emplyees, never answered a phone......nothing. he was there for ME! I am so impressed with this guy and company that I had to get on here and write a review. I dont do this often but everyone needs to know where good customer service is, because its hard to come by. Check this place out. I really cant say enough. They went above and beyond for me.

Trek Southcenter has taken care of me and my bikes through about 12,000 miles so far. They are awesome.

Very good place to get your bike worked on and fixed, not expensive at all and very friendly staff. Better than Performance Bicycle!

Besides the great name from Trek bikes. I think the best part is the service that you get from the amazing team. I was over the top satisfied when I bought my bike it seems ages ago from the team the Southcenter store. I’ve taken my bike back for air and assessments and each time they have been nothing but customer focused. A while back I purchased a pump but it isn’t compatible with my current tubes. So I went in and asked for a solution. Fully expecting a chuckle from the associate and then pushed to buy another pump or spend the money on new tubes. Instead he said I have a great solution and we walked back to the shop to find a couple of conversion caps. He said that will be $2. I said that’s it.? He demonstrated how to use them,made sure I didn’t have any questions and sent me on my way. I even asked questions about a road bike which was way out of my league and he kindly indulged my inquiry as if I was seriously thinking about buying the bike. If you want a great customer experience you need to stop by Trek of Tukwila, they are amazing. They don’t just have amazing bikes and accessories! I just feelBad for not getting the Associates name to acknowledge him properly. Thank you Trek of Tukwila. I need to come back to get my RT lights and controller, I’m sold.

I ordered a bicycle from Kurt at the Trek Tukwila using the email, When I arrived (a month later) the bicycle was perfectly assembled. the crew was really great and helpful. right after I left the store with my new Trek DS 8.3 i started a 3000 km ride to the grad canyon, it was just great. Thank you all at trek Tukwila, happy cycling everyone.

Great selection of bikes and accessories. Very friendly and knowledgeable staff. Very helpful and useful events from group rides to courses.

Quick service very friendly staff.

Went there on a Saturday afternoon to get replacement parts for my bike. Its a very nice store, with a wide selection of bicycles. The staff were very friendly, and definitely knowledgeable! They wont try to upsell you or pressure you to spend lots of money, which I very much appreciated. Its also a huge improvement from its former location, where it was named Bicycles West.10/10 would recommend, would go there again.

The folks at the Trek store are always great! Especially love all the free bike repair clinics they hold! They are always willing to take the extra time needed to help kids during the clinics.