ALISSA you are AMAZING!! We came in to restart our service with xfinity and this woman not only took care of us but made our day!! Saved us money!! And made sure we knew what we were getting! Completely found common ground with us and made us comfortable to tell her our needs!! I hope she or her managers see this so she can be recognized for her caring work ethic!! Thank you again!!!

I got my equipment and everything from them like 4 months ago and I’m happier then shot with them like love the service and I can record my shows watch them on my phone or like even watch like tv in my bedroom from my phone and all kinds of cool stuff with this service and I had to return some old equipment and it was a breeze but if you need an appointment then make sure you make one online snd not just show up at the store cause it’s a wait otherwise and people get mad at waiting and I had an appointment and I showed up snd walked in and the line flipped out but I had made an appointment they didn’t so make sure thing you do!!

The woman that helped me was AWESOME! Pleasant, knowledgeable and helped me quickly. Im always afraid of being bamboozled by young, techies speaking another language!

Staff looked so unhappy to be there, very few employees vs customers. It took us 30 minutes just to pick up a new modem, which Care had told us to go to the store and just pick one up.

Extremely fast and efficient drop off of our internet and tv gear. Soooo fast and easy!

So helpful and nice at this location. The receptionist, Izzy and Julie are who I interacted with- it makes going to the store NOT a hassle because theyre so helpful.

Who doesnt love getting random $50 charges for an address youve never activated an account for? Oh and absolutely no recourse other than pay or it goes to collections? Garbage company as it has been for decades.

Brandon who helped me was very professional and sweet. He had me on my way quickly after changing my service.

So I came into the store(Tukwila) today Sept 20th around 7ish pm; as instructed by the Xfinity representative over the phone to replace a battery for my mothers phone(phone call all verifiable by company records attached to her account). Upon entering the store I asked the courtesy rep why I came in explaining to her that the Xfinity representative told us to go to any Xfinity store close by to have my mothers battery replaced. The young lady at the desk said they dont have batteries there. So in my mind, Im thinking Im looking at your showroom of mobile devices but you dont have replacement batteries, even when the Xfinity rep said they do. I explained to her that the Xfinity representative instructed me to come by and have it replaced, but nonetheless no replacement equipment. So how do you sell mobile phones and not have the means to acquire replacement equipment if something happens to your device. Ive come in the store to acquire other replacement equipment so I found it odd that batteries isnt something in the store...what if your brand new phones battery is defective; how exactly are they going to replace it...? Anywho, Im not sure if the young lady is new or doesnt have the experience as the techies on the floor...but find it odd that, ...oh Im sorry, we dont carry batteries for phones.... As mentioned, I was directed to the store by an Xfinity representative over the phone that all locations have replacement equipment; so either the representatives information is incorrect or the courtesy rep at the store is incorrect. Again as previously mentioned, I came in for other replacement equipment...so what changed; if your store sells mobile devices...why no replacement equipment to speak-of.In closing, no harm...we enjoy our Xfinity service and will continue, but perhaps the employees need to be on the same page, because it seems like the courtesy rep at the store wasnt fulfilling her customer service obligations...no additional information was given if no equipment was available, only thing from her...have a nice day.

Great experience I ordered a tv package but didnt get the channels I wanted. The salesperson fixed me up with the right package quickly and kindly. Front door greeter was very kind too.

Theyre on top of it I have to walk in and walk out its in there maybe 2 minutes was wonderful

I was impressed!! Of course, I anticipated a line to be there to pick my equipment up for the Apartment Im moving into. WHAT??? Where am I ??? NO LINE !!! After a moment, I was greeted, asked a couple of questions and told it would be about 10minutes and to have a seat. I chose to go next door to the Corner Bakery, get a Cappuccino, go back to the store and relax. My name was called, I was greeted by Izzy. He was professional, courteous and expedient. I was out of there, with my goodies, in less than10 minutes. BEST EXPERIENCE IVE EVER HAD AT AN XFINITY STORE.

You have to have some gaul to talk down to your customers because they are mad that you stole. Twice Ive had to go down in person because a rep calls me over the phone to give me a deal on my service and raises my bill $25 for services that I dont need or want. You have to be especially small brained to try and defend the actions of a company which has been a public joke for over a decade due to the famously bad customer service. Furthermore to defend a company which monopolized the interent industry despite us ruling that monopolies shouldnt exist over 100 years ago. Way to be nothing but a problem and blight on humanity.

They were able to get me set up quickly with exactly what I needed.

Good place to get your internet service as well as mobile service

Xfinity has terrible customer service, and only tries to upsell you. TOXIC place. They say they are there to help, but if you have questions or problems, they say if you upgrade your plan.... Even worse online where a guy in INDIA who doesnt speak english tells you his name is Bob....AND if you upgrade your plan.... USELESS, USELESS, USELESS.

They are courteous and do try to help.

Very helpful, though it it took a minute to get some assistance

Always have issues with them. Even though I explained to guy at the store what needs to be done, he wouldnt listen. And now I have to go back to the store because even my account does not show up on line or with my phone number. Not happy, but this was my only choice.

I was told to pickup a new modem and specifically asked for the store hours (10 am - 8pm at Tukwila Southcenter). I then looked it up on line to confirm. Got to the store and they now open at 11am - there were at least 10 people waiting who had all be told 10am. Total disregard for customers time. Then they got snotty on top of it when I complained. Theyre just horrible.

They never solve the problems, they give you a phone number to call 🙄

Great customer service but a distance from where I live.

I got the service about a month and a half now. I got all the equipment but there is no cable outlet in my apartment. Since the equipment arrived I’ve been told that a technician would come to my home and install the outlet. It’s been a month and nothing. I’m still waiting but I’m thinking in returning the equipment.

This store is amazing. Brian Akpan has helped me several times. I make it appoint to ask from him. Excellent customer service skills.

Excellent customer service very helpful. Brian Unlike the Automated system

Store seemed well organized and the wait time was short for service.

I understand things are different however we must all learn ti adapt. Waited over 45 minutes. 8 more customers behind me, I felt rushed and left confused. Maybe start to schedule by appointment only???

They make you do everything on your own and when you as for help they do the minimal to help you

Friendly staff knowledgeable and helpful.

Just tryna be online dats all.

So how do you want to tell you Im paying for 1,000 MB per second internet and then you do your speed test on your computer you getting 950 Mbps to take half hour to lower the video for like 2-3 minutes to open a home page thats the fast internet my friend so what Im saying is a totally rip off number two I cancel the service with them on my cellular they still charge me every month and stealing my money out of my account what you think about that

Very quick in and out

Fast, friendly, efficient service.

Great service, friendly and helpful... all in all not a bad experience, had to wait about 15 minutes though.

Store actually opened at 11 am, despite customer service saying that day they would open at 10. Also, customer service told me on the phone they spoke to the store manager and they would open for us waiting, they did not open while we waited (35 minutes), and the store manager told me they cannot receive a call or open before 11 am. Lies from customer service or from manager?

I went there for a technical question, no line so I was helped immediately and they answered my question politely and quickly. Overall it was a great experience

Friendly and quick service.Very helpful for payment services.

Very nice store with excellent customer service..

Good customer service in store. Internet service however... this is for unlimited(extra $50. 400mbps internet. Total $170. 😑😑

My brand new phone sim card broke and they made me wait, covid understandably, to tell me they werent even gonna try to help me, I was just brushed aside, I think I annoyed the clerk that I had to bother him

I just left TMobile after 13 years. Xfinity is giving me more gigs and a 5G Samsung phone for less than I was paying at TMobile. Brian was absolutely fantastic at giving me information and transferring my data.

Quickly in ad quickly out! They were very efficient.

Kind of busy but played back, customer service was okay

For such an essential service, Xfinity is extremely disappointing. I bought just internet and was told by the associate that all I needed was to follow instructions on the app. Now, I’ve spent 4 hours in their chat help center, which is terrible, and have an appointment scheduled for 48 hours from now. The fact I’m paying for this service is frustrating. I have NEVER had a good experience with Xfinity.

Even though I had an appointment I still had to wait for another 30 minutes. Then they gave me the wrong cable box and I now have to return it 🤪

I cant stand the fact that all you can do at this store is pay your bill!! It would be really nice if we could get better customer service when we pay at least $225 a month!!! So frustratingly ridiculous!!!!

I AM SPEECHLESS.....WOW

Gotta give it to these guys. Looks like normal strip mall snoozer when youre walking up, but once inside you can see a lot of thought was put into the design and structure of what they are doing. Employees were friendly and helpful. They found me a deal on internet - $74.95 a month for second best package. I liked the experience and will go back if I need anything more.

Called customer service and got transferred to so many departments so i can get my money back. I got charged for someones bill twice and they send me to collections. Thanks Comcast. Wont definitely use you ever again. Adios

They made me wait longer than necessary, and I ended up missing my bus 🚌. All so I could replace a malfunctioning cable box.

My husband just spent 6 hours trying to get a DVR box installed for his Mom. She called ahead to confirm that they would be picking up a box. Then shortening this horrible story, they had to take 2 trips, yes drive from home to the store twice. The eventual problem, someone at the Xfinity side did not activate her service!! Thank goodness the 6th person they talked to realized that they messed up. This was just an upgrade of cable box, should be standard stuff. WHY IS THIS SO HARD!! No training of employees, but we still pay ridiculous prices. Hope this helps some other poor soul.

Employees are great.

Went in there telling them that my Internet service was too high and they didnt seem to care. The person said he could reduce $40 but still paying $60 a month for Internet is not really good. Too bad they dont want to take care of their customers needs..

Fast n friendly service!

Very helpful staff

The worst. Have to call at least once a month to have the resend the signal. Becaus efor some reason ever 2-4 weeks the signal fails. If you knownit fails that often maybe auto send the thing. Waste of time and money. Im glad I have mobile Hotspot to run my business since comcast cant do anything right.

Couldnt have been happier with my visit. I just switched services from CenturyLink to Xfinity and every step Ive gone through to do so has convinced me I made the right choice. Especially when I visited this store. I did everything online so I cant speak too much as to if you need a problem solved how well they do but picking up equipment was fast and convenient. Everyone I talked to was friendly and professional. I didnt even have to ask any questions because they answered them before I could think of them. As far as social distancing, I didnt touch a thing except when I took my equipment and the staff walked me through the store and everything was well labeled to guide you. Six stars if I could.

The customer service reps do good work, but Comcasts service is the worst Ive ever had in my life.Ive had sporadic service for two and a half months now in the south part of Seattle. Internet will drop for up to 10 hours a day, at random, or in short intervals of 20 minutes to an hour.If you have any other options, at all, never go with Comcast. Wave services many parts of Seattle, and I recommend them over Comcast any single day.

Im trying to transfer my number to xfinity. The website promised 15 min, but it still hasnt transferred after 2 hours! I talked to an agent and she said it might take as long as 1-2 days! If xfinity knows this, why do they advertise that you can transfer a number in 15 minutes?!

The professional that helped me, Brian Akpan was great. Efficient, polite, quick. Much appreciated.

Just returned my modem to this location and they made it so easy and pleasant! Didn’t even have to go inside, and they brought me a receipt within seconds. Appreciated that everyone was wearing masks and very friendly. It made my day!

Very friendly helpful staff

Very organized crew, very patient with me too. I will come back. Good customer service appreciate it.

Very fast service even when busy. They have the expertise to help with everything Comcast related and spend the time with you until the problem is solved. You can also drop equipment off at the front for a receipt without waiting in line. Great experience every time Ive been.

Getting way too expensive... down to only internet.

Service was quick, but, as with most things from COMCAST, it became confused, jumbled, and cost me 3 hours the next day trying to fix what they did! Still waiting for it to get ironed out!

Across the street from the South Center Mall; inside the store is nice; and great customer service.

Terrible customer service. They hang up on you, that is if you can make it through the hour of automated responses. Just choose a different provider.

I had a surprising and successful visit! No long wait, a very helpful and knowledgeable staff member. No hassles! Was this an alternative universe? No! I will go to this location if service is again needed.

In and out great customer service

Returning TV box. Met with a smile and explained issue. Was expecting over a hour to wait, but was taken care of in 2 minutes without any complaints. Best cable experience I ever had. Store was bright, open, clean. My thanks to the staff for making this chore easy.

Homie there who came up and helped us was rushing us to buy Tv service when I only had a question. Then when I was asking question and setting up our account kept being impatient when I had to explain to my family. Then seemed irritated that I changed my idea to do online because I didnt come in with the intention to get tv service. Not professional at all, if youre having a bad day keep it at home.

They knew what I needed and had me out the door with what I needed in 15 minutes. Excellent service!

Well, after all it is Xfinity, and they do have an absolute Monopoly, or elected officials will do nothing about it because theyre so far in bed with them, so no the experience is always bad. The people are okay but the company not so much.

Good customer service

Was told that I had credit, asked to receive that credit as a refund, got hung up on. I call every day and am unable to get connected to a customer service representative. I also cannot access my account on the app nor view my bill online. I have “credit” yet am not able to contact anyone on how to use it, nor get a definitive answer of how they will refund it to my bank account. This is starting to get on my nerves and I will pursue legal action if needed against the agents as well as the company for training these individuals incorrectly.

Great customer service!

Cant believe how helpful customer Rep was today. She very efficiently got me into a plan that eliminated unnecessary charges for services I dont want or use. She also advised me to stop in the store in the future to find out what packages may be offered so that I can get the lowest priced plan to fit my needs.

Excellent service provided by Clayton! Im not sure where hes based but he arrived promptly, solved my television problem, gave me two new remotes and taught me how to use them! I really appreciated him using shoe covers as well. Hes 100% professional and gets a 5 star rating from me.

During thus pandemic I only witnessed & experienced GREAT customer service, the store was very clean, Goodjob guys!

Helpful

The front desk should let customers know that the usual wait time is 1hr. We literally waited for an hour for something we couldve done on the phone. The person who helped us was cool and nice its just the wait...

Well done by reat

Wonderful employees and great customer service.

I dont like that I cant talk to no one on the phone

Uninformed staff and managers, expect to be lied to.

Very friendly and professional staff, Laura was amazing! 👍

Nice big layout.so far its been a 20 minute wait. Its a shame you cant cut your service back online. Only online option is to upgrade.

Great staff!

Not this particular store.. More Xfinity/Comcast customer service.. I got a text message that in less than 30 days of usage 3 people all over the age if 60 and with absolutely no online gaming going on had Exceeded the allotted 1.2 tb on my plan.. Now I did the math and it comes down to we had to watch 400ea. 120 minute videos in 30 days or 26.6 hours of streaming data in a 24 hr day.. I thought it was surely a mistake and tried for 3 days to get through to customer support. I finally just had to ask the support assistant to tell me how my lawyer can contact their company . Its amazing yow I went from being on hold for hours just to be hung up on or dropped from chat ( while waiting 30 min for the rep to take a minute to review). To prompt attentive support rep that advised me that every piece of equipment attatched to my modem in an hour uses 2gb of data when Idle.. Including the comcast.tech provided.wifi connected set top box ( I had been told it would not ding my.data usage.. but it was using 60 gb a.month just.being.connected with out even being used..

Ay computers where down and they were very hospitable. Offering water while we waited to pay the monthly bill. Waiting after hours even... Pretty decent people didnt have any attitude either which is pretty exceptional these days.. I say these people are p.fn.d...

You will go in. And probably walk out with a house phone disconnected. Dont know why its important to lose landlines.

Great job xfinity! It is not the same store anymore like few year ago. The customer service quality is much much better than before. A great reception desk offer a free bottle water while waiting. Everything simple, clear, and easy. Great job!

Amazing service. The customer service here is really great and I thought it would take longer for us to meet with someone on a Saturday but it was convenient and quick!

I am going to somewhat counter the 1 star reviews with my assessment. The store is in a strip mall just south of Southcenter, so it is easy to find. There is ample parking, the store itself is well-lit, but not glaringly so. The concierge is immediately through the door and greeted me as I walked in. I presented the equipment to drop off, she scanned it, gave me a receipt, and then asked me if I needed to speak with anyone. Simple, complete, professional, and not indifferent. My experience was very good not just for a cable provider, but for any diffuse organization that needs to maintain a level of quality throughout.

Horrible service, waited in line for over 20 minutes. People kept cutting in line and the tool behind the counter said that they had appointments. Terrible service.

Happy to have cut the cord finally!They made quick work of accepting the equipment.Wish I can say the same for the phone call when I cancelled!

Dropped off my old box, in and out in 3 minutes

My bill went up $20 for unknown reason?? I took the bill to the store. The young female employee not say hi and not even checking my bill just handed to the manager. Took him 5 minutes then tell me nothing he can do.. I rather call Comcast customer services they always nicer and make adjustment. The only thing for Comcast store good for is to return & pickup packages. Im hoping Comcast employees reading messages and make better effort taken better care your customers. The store is beautiful thou. Thank you!!

Was a good visit. Employees were very friendly and courteous. They were busy so.wait was little longer then normal.