I had a lot of work done on my truck. Great customer service. I was given an estimate up front and then an updated estimate . They completed all the work in one day. Very much appreciated!

The entire process was great. I had a lot of questions and I was able to get a quick response every time . The original person I started working with was off a couple days and they had someone else step up and handle all my questions. Great team work and the final purchase process was so easy. I drove a little over a 100 miles to come get my truck. They had it ready upon my arrival and the paperwork was all set as well. Great experience, I will send friends and family to them for sure.

Carlos did a great job facilitating our purchase. Will deal with him again when the need arises.

Very good service from Tom and your whole team. I asked to get side steps installed on the truck after we had already signed the paperwork and you guys re-did the paperwork and got the side steps installed before I came to pick it up. Great service, that definitely will make me want to come back.

Five stars from star to finished. Great customer service, the salesman was very knowledgeable and professional in all the process including management. Thanks for making this easy for us because I really don’t like to go to dealers because of the pressure to sell me something that I don’t want. Five or six stars to all your staff. Thank you again

Eva was our sales representative & was AMAZING! We seriously had the best service. She was knowledgeable, and made the whole process extremely simple. Highly recommend asking for her & overall shopping at Smith!

I purchased a service package when I bought my vehicle. When serviced the technician failed to tighten the drain plug. When I called to explain what had happen they asked me to tow it in and gave me GM roadside instead of helping provide a tow. Ultimately there was damage to my engine and Smith has failed to make it right 5 months later. I was given the run around by the service manager and a month later still did not receive a phone call from him on the next steps they were going to take and I had to make contact with them in order to receive any information on the truck. I do not recommend anyone have vehicle worked on there. I have zero trust or faith in their ability to fix vehicles correctly. In April of 2021 ( 5 months after this disaster began) I decided to contact GM Corp. to help resolve the issue and after working with them for two months I was told I would need to work with the dealer directly to resolve the issue. Because of Smith Chevrolets inability to handle their business in a professional manner ( in particular their service manager Mike) I have now been force to retain legal counsel to resolve this issue. The decision is obviously yours, but if you are not willing to or do not have the financial means to hold this dealership legally responsible I suggest you look elsewhere. There are great dealerships in Modesto and Merced that have since taken care of me and from what Ive seen they seem to employ people who are knowledgeable and TRUSTWORTHY which is something I can assure you will not find in your dealings with Smith Chevrolet at any level. Please understand that any response to this post from this dealership is simply lip service to try to save face, but the bottom line is you are on your own.

Where to begin with this embarrassment of a dealership. First of all the customer service is some of the worst I have ever experienced. The salesman named Gabe is not a trustworthy person at all and was trying everything in his power to not sale me a truck and work with me. Many of the credit bureaus you request to apply for, they ignore and go to “their” guy which is very concerning. Don’t really know what their intentions are at the dealership because it’s not to sale cars or trucks. The finance manager would not print out a solid proposal for the total truck price with my trade in and 800 credit score. They were treating me very disrespectful the entire time and believe it or not, the salesman named Gabe began arguing with me in the lobby stating I told him details about my truck that I never said. It was embarrassing to be treated like that in a place of business. Never have I’ve been so insulted. I really believe that they are not the most intelligent as Gabe would repeat things I told him about three times and kept assuming I told him things I never said. Things are not as what they seem they are on the surface as a lot of shady stuff was occurring while there.

Great and seamless experience. Gerardo was great to work with and made the entire process. If I could rate him 100 I would!

Buying a new car is usually a tedious process, but we enjoyed working with Gabriel and the staff at Smith Chevrolet. We purchased an Equinox from them some years ago and we drove the extra miles to use their services again. My wife and I are senior citizens who still have fun kibitzing (that means we engage in light hearted conversation), and Gabriel played along with us. It was fun, Gabriel. God bless you and your family.

I will never go anywhere else for any of my vehicles because of how nice and helpful the staff is. I appreciate all the help I get every time I go on person and call. Thanks for all you guys do!

It was not that bad in the waiting room ... needed more softer chairs? the service on my car was fast... vended machines were out or order both of them ! but all went very well.

Super friendly staff, This is my second experience with Smiths chevrolet and both have been great. thank you

After some miscommunication, everyone here at steve’s chevrolet went above and beyond and did everything in their power to make things right. I’ve purchased 2 vehicles from them and they’ve treated me very well every time. Thanks to Cesar and the entire staff for the hospitality and great customer service

Tom was a GREAT salesman. He answered all of our questions, if he didnt know the answer, he looked up the answer. He didnt push a car we didnt like. Honestly best car buying experience.

One of the best experiences, and a truly friendly dealership and staff.

Jason & his crew did a wonderful job. Always appreciate there efforts.Thanks again

The service team are friendly and seem to do their utmost to give a great customer experience everytime I have had my truck in to be serviced. Thank you!

Everyone is very nice, however I have a small complaint of something that was a bit disappointing. I came to have oil change and tires rotated. It was written on the bill that the tires were rotated. Fortunately, I thought to ask how the tires looked. The service man said they were NOT rotated because they are now worn and it would not be beneficial to rotate them. I need new tires soon. Could that not be stated on my service bill or told to me in person!?! I could have left thinking tires were just fine.

Gerardo was very helpful and patient.

SOME OF YOUR PRICES ARE VERY HIGH, COMPARED TO OTHER GM DEALER, LIKE TO REPLACE CABIN AIR FILTER $ 69.00 + THE COST OF FILTER . ILL DO IT MY SELF.

I had a custom made 2021 Chevy Colorado, the agent Tom was very helpful during the process, kept me up-to-date on the status of each step… thank you

I had body work done on my pickup after an accident an everything done quickly with no problems our effort on my part. It doesnt get any better than thatThanks Rod

You guys do a good job all ways

Freaking awesome love guys like you very professional so happy with my new truck 💪💪💪

It was a great car buying experience. Both my wife and I were pleased. Everyone was real kind and helpful.

Your service team went above and beyond to explain things to me so I could have a better understanding. They make my visits pleasurable every single time. I have had other service work done for my vehicles there as well and I have never once been dissatisfied. They are amazing!

We went in to check on which truck we could like to buy. They had a lot to choose from but they only had 1 Chevy Silverado LTZ. Which was the big winner for us. The sale assistant was so helpful and answered every question we had. He was clear when explaining the monthly payments as well as what the whole promotion.I will definitely go back!

Extremely horrible. I bought a 2017 Silverado with 12,000 in extra warranties. Jason Curl the general manager took away a loaner vehicle and let me leave the lot in my truck. Issue is, there’s a manufacturer recall on the brake booster. I initiated this issue back in November 2020. I have personal text showing that I’m telling Jason about the problem. When Jason let me leave the lot in my truck the service tech and service manager were fired cause they lied and said they checked the brake issue themselves. A Mechanic in front of the 2 service techs, Jason Curl and I stated there is no reason to perform the tests. It’s a recall. But still performed the test and it showed no breaks. As the General Manager it’s your responsibility to ensure the safety of your customers. Especially with a recall and it being the breaks.Separate issue. Wheel snaps off In parking lot. Causes me to collide with another vehicle. They state the impact caused it. That’s absolutely incorrect. The will snapping off caused the collision at 5 mph. The red flag is Jason Curl tells me to tell GM that the break caused all this. So he wants me to lie. This isn’t a dome light not working. This is something that could take a life. And GM needs to her the truth. It could be another recall issue. I’ve been without a vehicle since Easter Day. You buy a truck from Smith Chevrolet and pay tons extra for warranties. To walking everywhere and calling for rides. 50,000 dollar truck that was paid pretty much in full. Cashiers check. And now they want to tow it to my house and nothing is done by Larry Smith and General Manager Jason Curl4:45 PM 6/4/21 John EtchellsYou strive for excellence?? Well first off, if that’s the case. Which owner are you? Larry or Gary? Don’t be afraid to stand up. So your telling me your going off of your opinion. So an opinion is worth more then a life to you these days. I’m definitely not going off opinion. I’m providing facts. Paperwork, emails and text to and from your General Manager Jason Curl. in November and December of 2020 and its June 2021. No Brakes and a recall issue is definitely not an opinion. General Motors clearly says fact. But if you feel like riding this merry go round, I’m all in. I’ve only barely started to provide facts. Let’s not forget, you fired 2 guys cause of this issue. But your leader, GENERAL MANAGER is the one the retracted the rental and let me leave the lot. Excellence is a man (Owner) either Larry or Gary to speak to your customers face to face. Get the facts. Cause clearly you haven’t gotten them. Better Buisness Bureau will contact you next. Enjoy your weekend Owner..

Had a pretty big issue with the service done to my car recently at this dealership. GM Jason reached out to us and made things right which was greatly appreciated.

Left glove box un assembled when assessing carb filters.Did not check boxes on stickers in dashboard.

It was great this is my second car I purchase from you love it

Mike Cederlind and his team are outstanding!

Carlos was very helpful and took really good care of is

I purchased my Impala at your dealership & have always had good service. No problem. This last time i brought my Colorado in for servicing that I purchased at a different dealership. When I got in my truck to leave I noticed that the tire pressure hadnt been checked and was very low. They did take it back in and put the proper air in the tires but am now wondering what else didnt get checked In the short time it was in for servicing. I live 1 1/2 hrs away and it snows here. I need to know that my vehicle is safe

This specific dealership is always very helpful and prompt with their labor

Thank you so much for your help Mr. Gerardo Solorzano you met all our needs in this excellent visit. My husband and I appreciate how paciente you are to help others, the best dealership to buy our dream Vehicle 👍🏼👍🏼

Every thing was easy friendly people and good prices

Excellent customer service Gerardo was very friendly and made us feel at ease throughout the whole buying process.

Very clean very respectful and hard working to get the best deal possible.

Service on my 2020 traverse was performed in a timely manner. Repairs were explained clearly and thoroughly by service advisor and technician. I appreciate all the safety precautions that were taken by the staff during my visit. I would definitely recommend Smith Chevrolet Cadillac for service, parts and sales.

My car was left with trash, I was ripped off, and my service advisor was unprofessional.

I like going to Chevrolet dealership because you guys are friendly and helpful

Recently traded in my truck to get something with better gas mileage. Cesar was able to get me a great value for my trade in and a good deal on a new car. Thanks for all your help!

Cesar was able to get me a great value for my trade in and a good deal on a new truck. Thanks for all your help 😊

Worst experience ever had! We bought a Ford Mustang from this dealer and they sold me faulty car first day when come out drive like 50 miles after purchased engine lights comes up then return back to dealer had to leave car for repair with them more than month for repair its cost $16k which absolutely unfair even they sold me car without detailing not clean car had clean myself at home when I took from them still after repair car in not good condition!! Call them again explain the situation they told We already done so much for you I told them I already purchased extended warranty from you I paid everything now they refused to fix my car they told me take your to Ford dealership which is completely wrong now Ford dealer told me it’s cost again $1800 dollars to fix a car all employees from this dealership not helpful very bad service ever had in my life!! I had to call so many times they never responded very even they don’t know which department should help

Thank you Smith Chevrolet, I am proud to have purchased here locally from a family owned business for nearly 100 years Where service comes first. Always giving a great price and warranty, they truly do make you feel like you are family.

Great experience overall. Great people to deal with, very respectful, and awesome customer service.

The staff was friendly and efficient. I had an appointment and I was in and out. I bring both my trucks here and I am never disappointed.

Maggys communication throughout the process was great! Thanks!

First service for my 2020 Silverado, Easy drop off and they called to let me know it was ready to go.

Sales representative Fatima was exceptionally courteous and knowledgeable In this sale. She made us feel very comfortable.

I will not bring my Cadillac here again. I had and 8:30 a.m. appointment for an oil change and dropped it off around 8:15/20. I came back at around 0930 and my vehicle was sitting out in the parking lot, untouched. I was told it would be at least another 45 minutes until they will have a bay open. I looked in the garage and there was at least one bay open. I called the Service Manager Mike, he said he doesnt know whats going on, he will look into. To you, Mike, of course you dont know whats going on, if you did, your service department wouldnt be getting any complaints. Guess what, customers vote with their feet by going elsewhere. Hopefully somebody will take heed that reads this and fix your poor customer service issues.

The staff was super friendly and genuine. I’ve purchased a few new vehicles at other dealerships and I always felt like I was working with a slimy salesmen. I did not feel that way at Smiths. They were awesome. They worked incredibly hard to ensure we found a truck and that we were happy with our deal.

It was a very pleasant experience and sales person was excellent and kind. Best experience iv had purchasing a vehicle!

I am a manager at a collision repair shop in los banos California and was in need of an emergency repair to restore the rhythm of our customers life that only a GM dealer could perform, I called and luckily Adviser Mike C answered set up the appointment for 8 am he called at 9am and let us know repairs were completed and vehicle was back by 10am,what a great experience that was for us. We delivered the vehicle same day to a happy customer, thank you smith Chevrolet RC

I bought a used Honda Accord a week ago. Our salesman, Allan, was amazing, he answered all of my questions and fulfilled any requests I had. By far the best experience I have had with any salesman.

Smith Chevrolet Cadillac and Turlock as one of the best customer service in the area. Jacob has been a great person to deal with at the dealership service department

We had an awesome experience here at Smith Chevrolet and Cadillac Gerardo was our sales consultant and he did an excellent job helping us find the perfect car, for the perfect price. I would recommend this dealership to anyone, and Gerardo too. Thanks for the great service, we will definitely buy here again!

Friendly and fast services

This was a absolutely horrible experience for me and my family, we were in on Sunday to start the process of buying a new car, we were really impressed with the customer service and the atmosphere, they told us what we needed to do on our end and we were happy, today was a different story all together, when we got there we had a different person on the financing side then we had on Sunday who seemed to not have a clue what he was doing, there was no real personable experience as we found out that he was working another customer next to us and just bouncing back and forth, took a extremely long time to redo all the paperwork we did on Sunday due to not being organized on there end, when it was time to finish the deal he tells us that we need a additional 4k down and that our payments would be$150 more than stated on Sunday, when we asked for a reason why he said what we were told was a quote which doesnt make sense, which tells us that we were flat out lied to, there is no way that after my credit was run and told one thing then 3 days later it jumps over 4000 just in down payment that isnt a estimate, its a fraud, I will make sure to tell all my co workers and friends about this experience as I will never return here and I hope anyone who reads this listens to my warning, one star is to high of a rating for the experience my family and I had here,what a big waste of time and effort

Everyone was very polite and friendly. The only thing I disliked was I dropped my car off for my apt time at 1:20 (my apt was at 1:30) and I didnt get my car back until about 3:15. 2 hours for an oil change is a bit excessive.

We have been repeat customers at Smith Chevrolet for many, many years. We have purchased several vehicles, and always have the regular service done at the Smith shop. They have always provided friendly and reliable service.

Only problem was my bow tie 🎀 embem,s they had .my tail gate one didnt get it back oh well only 500 $

Professional nice salesman Gerardo. He was very courteous.However the company work flow and negotiation process was not customer friendly at all. I drove from Stockton and was disappointed in the experience. I wont be returning and I wont be recommending the dealership to anyone either.

Easily made a convenient appointment, was promptly checked in, was out within an hour.

Everything went as planned, was very satisfied.

Check engine light came on. They found a default fix from GM and it cost me nothing excellent service

Very good service

Tom is great well be back

Love this place. Definitely go back again.

Great Experience!

Great fast and courteous experience with the body shop, highly recommend bringing your vehicles here for any type of body repairs and paint

THE OWNER AND SALES TEAM WENT ABOVE AND BEYOND

This is the only dealership we take our vehicle to for services / anything else needed. Have been going here for over 13 years. We have the same mechanic work on our suv and request him by name. Cary is very knowledgeable and quick to tell you what your car needs. He is the reason we go to Smith Chevrolet ! Its a great dealership all around.

Although it was a lengthy process as usual, it was thorough and I was pleased.

We were very pleased with the service and our shopping experience at Smith Chevrolet.

Definitely a positive experience!! Called and talked to Gabe Perez and told him what I was looking for. Within 24 hours he called me back. Now I have a 2019 Chevy Trax LT!! I would highly recommend Smith Chevrolet and Gabe.

Had a great buying experience. Staff was very helpful and answered of all the questions I had.

Best buying experien

Larry and his team always do whatever it takes to make my experience amazing! Fatima is so helpful in answering all my questions, too. This is a great place to buy a car!

Good car dealership was helpful and had a decent selection of vehicles

The only place I will have my car serviced

Service Department cant be beat. Great people to work with. Go the extra mile to get the job done right. Definitely will see me again.

I went there for the service department. The service staff are always friendly and helpful. They explain procedures and what to expect and always answer any questions I have. The waiting area is clean and comfortable also.

What a excellent experience! Walked in and met FATIMA ZAVALA, she let me look around, then answered all of my questions. This was the easiest and least stressful purchase.

Great work by local Chevy dealer on my Suburban. I’ll continue to take my vehicles there for my maintenance needs.

I love their customer service. I highly recommend their business.

Lied to! Salesman and manager were WELL AWARE of our situation. Spent over 2 hours on Sunday to be told we needed a well qualified cosigner and that would allow us to finance a family vehicle with $0 down. Asked a family member with excellent credit and went back on Wednesday to sign paperwork only to be told our payments would be $175 more than was quoted on Sunday and they needed $4500 down. Feel lied to and they wasted our time!

I bought a 2019 Chevy Blazer for my beautiful bride.She and I had a wonderful and happy experience at Smiths Chevrolet in Turlock and we have already been recommending our friends and family to come check out the vehicles at this business.SincerelyKevin and Gayle Moyle

Thanks for getting me in a day early to accommodate my travel plans. You guys are the best, Mike, Mike and Maggie in service are awesome. Greatly appreciated

I truly recommend this place for any vehicle purchase. I had the best experience there when I bought my 2019 Truck.Great job guys!!!

You can the Internet sales manager to be honest and on top of things, if anything is off the owners will get involved and make sure your happy. Overall the staff in general is amazing and aim to make sure your visit is a good experience. So from sales to service I highly recommend this place.

Very Friendly and understanding

Was awesome thanks.

We have been customers there for many years,and have always gotten better prices on the new cars at time of purchase,and have always had outstanding service after the sale.My father has been a customer there since 1970,and wont go anywhere else to buy a new vehicle.They are a very honest up front dealer.They are very trustworthy car dealership.

Second post I reached out to Smith again today about the less than perfect work that was done on my truck and again was shown why I wont be going back. I advise anyone looking to go elsewhere

Been here a couple of times always very professional, helpful and clean

Smith Chevrolet. I always take my vehicle hereworkers are so friendly & fast

Love this place! Always treated nice-feels very comfortable here. Even when we bought our truck, it was a good experience, unlike other dealers we looked at. Today was service and we are very happy.